The truck was excellent and the customer service was superb.
Alan ThompsonCustomer Reviews for U-Haul Moving & Storage of Prescott
Testimonials From Recent Customers
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very good employees.
kevin wagonerGreat Staff!
christine cornwell | Expérience généraleThe thing I dislike most about this location (Hwy 69 in Prescott, AZ) is the area where one picks up trailers, and other towable items. The area is in front of the building, where there's ONE WAY In & ONE WAY OUT. The problem with this is that there is nowhere to turn your car or truck. It would be great if, after they hook your trailer, etc. up to your vehicle, you could then pull through the area, and then either drive out to the highway, or pull around the building, and back up to the same driveway that you drove in on.
Randy TaylorService was top notch
Ken Nettebrgvery easy process. would highly recommend
Donald DeFlavisThe front desk person was terrible. He quoted me $700 + for a hitch with wiring. I opted to only get the hitch ($320) since it was for a bike rack, but would have liked the wiring, in the event I ever towed a trailer. When I asked the hitch installer (the owner) at time of pick-up, he indicated it was about $120 more for the wiring. It was unfortunate that the desk clerk was not accurate (nor did I feel comfortable that he knew what we was doing at all).
Edward LacasseUhaul without question work on the damn app. There so many issues it becomes frustrating and more of a pain in the ass than it is streamlined. I'd rather deal with someone at the city counter than the stupid app. Even so, the latency on the app is bullshit and the repetitive questions about miles, exact location address including the residents name, 2 ppl for reference, I mean cmon. You already take ID and credit card information. Also it's a little ridiculous when you follow the process on the app and have to do it again at the city counter. Gtfoh with this under developed bullshit!!!!
Jacob MortonThe only complaint is that , we needed to speak to someone about leaving the truck sit at the Prescott U-Haul facility while we unloaded it into Uhaul storage locker , when we called we were placed on hold for 45 min while sitting alongside the highway. The person who answered the phone on 3-17-24 told us that the people in the store were their biggest priority . One would think that having a piece of Uhaul equipment sitting alongside the road would have priority due to it being a safety concern.
DAVID LINGENFELTER | Premières impressionsGreat staff, very helpful
Michael DarroInstalled with care and great quality! Thank you so much!
Laura KanthakThe truck was dropped off at this major location and even though it may have been after hours, there was two women inside that didn't help when I tried to open the door. The mobile app was difficult to use and it wasn't recognizing my location so I couldn't complete the full drop off process.
Mark WatsonNo running lights., but I mentioned this when I dropped it off.
Richard NormanVery busy and no parking. Struggle to get in and out
Justin KreterfieldThe staff was very busy but still took the time to provide excellent service to myself and the other customers who were helped while I was waiting.
JENNA LAREE ANDERSON | Premières impressionsStaff courteous and friendly. Efficient and well run store.
Craig RidenhourY'all did great, on both ends of the trip, thank you!! Solved a huge problem for me, and I am grateful that the service was available!
Susan DreherGreat service and moving went smoothly!
Lori BittnerThank you so much for your staff and kudos hats off for the awesome work that Daniel did fixing the wiring and installing the break controller on my GMC Sierra. He fixed it right the first time very skilled and wonderful tech. He explained everything to include recommendation for replacing the old break controller. God Bless and thank you everyone at Prescott U-haul. Sincerely Joseph Mandile
Joesph MandileThe 2023 pick up truck and car carrier were ready at site on time. Staff responsive and flexible for last minute pick up time change. We did a 340 mile round trip to Kingman to pick up a car. The truck and trailer worked very well at highway speeds even without trailer brakes. Truck stopped well due to 4 wheel disc brakes. Highly recommend this combination for moving cars.
Frederick MenchMy Extreme appreciation for Victor and his wonderful staff!! Everyone at this location does everything a customer could ask for, from quick professional service to having great upbeat personal service during the rental process, always having the right, quality equipment. Thank you!! Bret Davis, a small business man.
Bret davisFriendly support
Rick ArmijoBest storage facility! Staff ALWAYS friendly and helpful- so unusual ( but appreciated) these days!
PATRICIA O'BRIEN | Premières impressionsBrandon was an excellent representative of the facility.
Jerome BehmAll good. Truck was clean and ready at pickup.
John KallyAll was good although hard to get a hold of clerks on the phone. Perhaps they need more help.
laurie street | Expérience généraleDan was very professional
Leon KelleyIf staff was available, it would be nice for someone to walk a first-timer through the access system and where there room is. We were lost our first time, even with a map. Two key pads threw us off a little. Staff was VERY friendly.
Linda Ohlsen | Premières impressionsQuick and easy.
Brenda CookThis location engages in some shady business practices. I needed a truck for a few hours and decided to not invest in the Safe Move insurance when reserving online because it was going to be very low risk project. Imagine my surprise when I saw I was charged for it on my final bill after i had driven off the premise. At no point during our interaction with the general manager did he even mention if we wanted to add the Safe Move in an attempt to up sale. He left the register many times to help another associate and told us to sign for the rental and then sign for the card. I noticed the price was higher than what I expected to pay and he say we rounded up the miles to be safe. He presented as being helpful but I can say with 100 % certainty that I did not add the Safe Drive but what can you say after you've driven off the lot? And while I understand as a consumer I should be cautious of what I'm signing, it's pretty unethical to add unwanted items knowing most people just sign and go. If your bonus policies are structured on this, I would reevaluate the people in management positions because this is exploitative and predatory.
Karina FalkHaving to manage storage is seldom a pleasant experience. This UHAUL facility and staff were consistently awesome in all regards over the 2 years I used this location.
MARC HAWKINS | Expérience généraleExtraordinarily helpful and friendly staff, a smooth transaction and pleasure to do business with. Merci.
richard onealgreat service. Love the people at this location.
Robert WiersemaLong wait Lock didn't work Question about Bill unresolved
Kristina HoustonExcellent customer service
Shawn StuartInform the renter that there is an app to be used in returning equipment, and show them how to unhook the trailer when they bring it back. All in all, a very smooth transaction. A good experience overall.
Phillip JacobusPull the rental up front so it's ready for me.
Ken JarmowEmployees were very nice and friendly. Knowledgeable and organized facility. Highly recommend this facility in Newnan.
Donna TippettsA little on the spendy side, but I got my stuff home.
Michelle Jackthe GM was friendly and professional
David BynumThe back of the truck was all wet and I had to find towels and dry it off before we could load the truck. I do understand that your workers were in a hurry as the fire truck had just left.
Maryanne KellyI usually order online at this time your site would not work where I could order the trailer.
John CirkaNo comments about the service but I would like to say that as much as I loved the Ram cargo van (so easy to drive, rubber-matted floors etc) the locking hinges on the top of the back loading doors were brutal. I hit my head on those twice and almost knocked myself out. A simple rubber pad around them might stop another customer from seriously injuring themselves. Other than that everything was fantastic. Merci.
Scott ewenDo not rent out damaged equipment Do not promise compensation when there is none
Gretchen PfisterShelby proved to to be exactly what customers expect - customer focused. She presented friendly while expediting our transaction with precision. U-Haul can take great pride in this young professional knowing that that you have in-place a representative that projects knowledge and experience wrapped in an effective business mindset demeanor. Thank you for placing Shelby in my path.
david newtonNot much. This location has friendly staff, great service, pleasant interaction. Hard to beat!
Harold VatcherService was good. CSR failed to tighten coupler down. Good thing I Caught it.
Brad ShimekWhen it snows it gets pretty icy and slushy down at the loading dock but the staff works very hard to keep it clear and safe which I greatly appreciate. They do a good job considering the situation. The office staff were also super helpful and friendly.
Melody Scott | Premières impressionsIt's always so easy to book our U-Haul online and it's ready when we go to pick up!
David SmithYour units are secure and very clean, easy to get in and out the unit, very friendly customer service.
Sherrin RoseStaff was extremely helpful every time I was went no matter what I needed.
Forrest WaymackMake sure your rental equipment is proper. Especially your tow dolly. You guys ask what is being towed how can you messes up and give them a dolly with the wrong straps
Peter BarbAll the staff was incredibly helpful, the new manager especially. Will definitely recommend and use again. Merci.
Michael ArmstrongLove these motorcycle trailers. Sturdy and they ride very well behind my truck.
DAVID BARNES1st van offered had NO GAS in it so I had to wait about 30 minutes so a different was able to be used.
william mauzIt was a great experience, very professional, on time, courteous and showed appreciation for the business.
Lori OachsFirstly, the people at the Prescott Az office were WONDERFUL and EXTREMELY HELPFUL. I can't state that enough. They were polite, on-time and great to deal with. It made the move much easier. I'd like to point out our drop-off and pickup operator. She was amazing and worked with us on giving us as much time as we needed before pickup. I couldn't be more satisfied. Thank you U-Haul!
MARK DOUGLASSFantastic experience overall from start to finish. Every staff member was very helpful, informative and generous!
Sara Colemanhelped unhook the trailer and had me on my way.
Mark MichaelMaybe a demo of testing the wiring in front of me (the customer) to prove it was done right.
Ken JarmowGas gage was not accurate. When I bought it to the attention of the counter women she said there was nothing she could do for me.
Robert RuttyMason was fantastic very personable. A solid for Mason
Michele Stevens | Premières impressions.
SCOTT COLEMAN | Premières impressionsI set up auto pay Somehow it did not get saved when your employee entered info. So as a result December rent was not paid on time. I thought it was handled by the employee who was supposed to set up auto pay. When I came in to pay January rent there was an additional $50 charge I had to pay. This was your employees fault for not setting up the auto pay correctly. Not real happy.
Elaina Richardson | Premières impressionsI noticed there wasn't a prorated refund for the time I didn't use (about 24 days worth). I know other storage facilities issue refunds like this… almost disappointing that Uhaul kept that. It is what it is, overall the experience was fine.
Christopher Correia | Expérience généralePayment for storage units should be prorated if the unit is cleared early.
Amber Dunham | Expérience généraleCame with my crew and multiple vehicles to clean out our unit only to find that the elevator was not working and there was nothing we could do. You have all of our email accounts. If something as critical as the elevator is not working, you should send out an email to everyone with a storage unit to alert them to this problem. Your exterior walls should be insulated. Some of the stuff that we had against the exterior wall got mold on it because of how cold that wall gets. Never even thought of that when we were given that unit. I have a ton of books still in there and am praying that they are not moldy as I would be heartbroken. You should warn people about that or insulate those walls so they don't get so cold. New management is WAY friendlier than the previous one!
KAREN PETERSON | Expérience généraleVery clean units. Staff are very friendly and helpful.
Kendra Gorleski | Expérience généraleThe trucks are parked in the back lot in such a way that makes accessing the units in the back difficult and sometimes impossible with anything larger than a car. The unit leaked at the back. The roll up door came off the pulley several times. The previous tenant had a good deal of rodent activity. The elevator was out of order several times and we had to empty an indoor unit with a hand truck down the stairs. The ear piercing door alarms are quite unpleasant. The units are pricey and the late fees start sooner than any of the other facilities I store with. The staff and call holding times were some of the worst that I have experienced at any of the local facilities, but occasionally I would get a very pleasant and helpful staff member. The facility overall is clean and well maintained. The bathroom is very much appreciated and not offered at every facility. Overall, one of my least favorite facilities in the area and I am glad to be out of it.
Matthew Brewer | Expérience généraleMark new exactly how to help us pick the right size and type of unit I was looking for. Thank you again
SAMANTHA PIERCE | Premières impressionsGREAT CUSTOMER SERVICE
Holly Karpinski | Expérience généraleAccess to the storage units was difficult at times do to how many rental trucks and trailers were stored in the parking lot. Wasn't able to drive through without equipment moved Semi trailers often trying to fit so made access tough at times and or had to sit and wait for them to finally get maneuvered around the tight space
Sean Morby | Expérience généraleEveryone was very friendly and helpful.
Michael Scott | Premières impressionsThe only thing I would say, is that the cost was a little high for the size of the storage. These days, people don't have a lot of money to spend and this was one of the reasons I had to move my things out.
Lissa Sampson | Expérience généraleIls sont super!!!
Barbara Peers | Expérience généraleElevator out of order. Had to walk 4 flights to access unit. Upon move out, had to move all items from storage down 4 flights of stairs. Staff was uncooperative unhelpful manager was not on premises and not answering phone calls.
JAN MCKAY | Expérience généraleRichard and staff were incredibly helpful and friendly and would recommend to everyone!!
Tracey Cole | Expérience généraleI haven't been storing with Uhaul yet ... The code I was given on Saturday (during my online agreement) did not work for me on Sunday. due to unexpected rainfall, it was very inconvenient. however, it did appear that an employee who helped me during office hours AND the employee who helped me after hours both that did all that they could to be helpful.
Bridget Stinnett | Online Move InThe ramp on back of the building was not always clear so it was difficult to load and unload the car.
DANIELLE HOWARD | Expérience généraleGreat staff all around.
JOHN STONE | Expérience généraleIn my opinion, the computer software they use is problematic. It causes delays and is just a PITA. Other than that it was grest, clean, carts available to use and has a bathroom.
Michael Derion | Premières impressionsAccess off highway is treacherous
JAN MCKAY | Premières impressionsI have used this storage location, Prescott, off and on since they opened. The staff has always been professional with personality! Boxes of all sizes and all things moving and storage for sale at the office. Always clean and I always feel safe in the building, an older woman always working alone. Nice clean bathroom in the office too. Awesome loading dock situation, well thought out.
Tonia Fortner | Expérience généraleI like that you have used boxes for reuse. Very efficient business, keep up the good work.
DANIELLE HOWARD | Premières impressionsKeep up the great work!!!!!!!!!
John Jenkins | Premières impressionsOur experience overall favourable.
Greg Flowers | Expérience généraleExcellent service! We will be renting a truck in the next month or so.
adrienne ernst | Expérience généraleThe employees are always going out of their way to help customers.
LYNNEA BUCHANANBARNETT | Expérience généraleMy experience with your facility has been stellar, right up until the day I vacated my unit. I have nothing but good things to say about the storage facility itself, with special thanks to your cleaning crew. The spoiler to my experience was the day I moved from my unit. I came to the office more than 2 weeks prior, to ask about notification, procedures, refund policies, hours of operation, etc., to make sure of being able to coordinate my move out smoothly. I needed to hire help, so it was important to me that I have all my bases covered, so as not to waste people's time or efforts. I was able to get movers to come on Sunday August 13th at 8am. This time was deemed appropriate, as the signage on the building near the entrance clearly stated, that the building is accessible 7 days a week, from 5am-10pm. However, upon arrival, the building was locked. We waited and waited, no one came to open the building. We finally gained access through the 24hr stairwell door, and were able to complete the move-out, be it NOT conveniently. I was contacted later that day by a female employee asking if I had vacated my unit. I told her I had, and she wanted to "close it out" immediately over the phone. I told her I had a large refund due, and would be going into the office first thing in the morning to settle, and close out the unit & account. I told her of my difficulty getting into the building, and that moving out through the stairwell was awkward and inconvenient. She then became condescending & defensive, telling me that the facility doesn't open until 9am on Sunday, and that it is clearly stated. I reiterated that I was aware that the "office hours" started at 9am on Sunday, but that the signage on the building clearly states that the storage building hours start at 5am. I did not appreciate her attitude, period. I arrived early on Monday to get my refund balance, which was handled kindly & expeditiously by Rick. I showed Rick a photo of the sign on the building, and asked his opinion of the interpretation of the verbiage used to show office hours & storage building hours. It was the same as mine, and he asked me where the picture was from. He was quite surprised when I told him it was attached to the building wall, adjacent to the entry door. It was then that it became clear to me, that few, if any, of the office staff have ever read the sign, or are even aware that it says that the building has different prescribed hours than the office. So, I'm thinking either the building hours should comply with the sign, or you should change the sign to match the hours that you actually want to keep. Respectfully, Robin Caviglia Sent from my iPhone
Robin Caviglia | Expérience généraleThe only complaint is we just picked up the 15' truck & was more thank half way home when it started raining & coming down in buckets. Turned on the wipers… all of a sudden there was this horrible noise … the passenger side wiper was broken & scratching the windshield. When we got home… we tied a wash cloth on the end of the wiper, so it wouldn't scratch the windshield any more. Other than that- everything was really good.
Barbara Peers | Premières impressionsDefinitely great service! We will use again for any storage needs. UHAUL made our long distance move much easier from start to finish. Staff very knowledgeable and friendly. Merci.
Constance Croak | Expérience généraleWe haven’t moved in tet
adrienne ernst | Premières impressionsStaff very helpful.
Linda Hatch | Expérience généraleMerci
STARLA OVERMAN | Premières impressionsI didn’t move out. Unit was double booked, so I was moved out without a refund being initiated two days after moving in. I never had a chance to bring anything in. The manager got me squared away with another unit.
Carlos Herrera | Expérience généraleStaff is rude.
Carolyn Lane | Online Move InBCustomer service was good, "beat around the bush" A LOT. Doors locked even thou there is a pin pad. Why? Super inconvenient. Took forever to get a decent worker. In the end I appreciate the patience and attitude. "Really" appreciate the removal of the late fee. Just a little upset that I had to go back and forth so much, wasted a lot of gas.
haruhi fujioka | Expérience généraleGood company. Drop the Spanish lingo.
Rod Wills | Expérience généraleThe young lady Rachelle Smith and Isaiah who helped me yesterday were absolutely amazing. Excellent customer service and very helpful. Two great assets for the U-Haul team
Seth Prescott | Premières impressionsThank-you for making it so easy.
Kathleen Arnold | Online Move InThis is the best place in and around Prescott, AZ for storage at a fair price and with excellent and convenient facilities that are climate-controlled and secure. The staff are knowledgeable and friendly.
Michael Sambasile | Expérience généraleI spoke to everyone behind the counter, and all of them were genuinely nice. The gentleman who helped me was knowledgeable and ensured I was well-educated about the storage rules and restrictions. They answered all my questions and cross-sold me a truck to move the last of my items from California. I will drive it by myself and trust them to provide me with a truck that will get me safely from California to Prescott.
LYNNEA BUCHANANBARNETT | Premières impressionsStill getting calls about balance but called in twice they say I am okay no balance. I am still getting calls about a balance due. I don't know why
william ross | Expérience généraleWe chose this climate controlled facility to store our extensive wine collection and better art work. Conditions were always as promised and when I forgot to put in my entry code the alarm dutifully sounded. There were always plenty of carts available. I was always impressed with their meticulous cleanliness. I would absolutely rent at this facility again.
CHARLES FRITZ | Expérience généraleVery good service and quick
Maria Prevatt | Premières impressionsWhen I booked this reservation in Chicago, originally I was dropping off a small enclosed trailer. Things changed on my trip from Chicago to Prescott ended up with a car hauler and a 15 foot truck still to be dropped off at Prescott location I was told that I would get a storage locker free for the first month 5 x 10 when I arrived they told me that they do not participate with the promotions for the free one month storage locker then he said let me see what I could do. I need help with the storage locker free but it's not anything to what he did but aggravate me saying that you guys don't participate in this promotion, and answer all the traveling. I was doing to have someone just, not know what they're talking about. It's pretty frustrating. The other thing was I was there after 5 o'clock, so I had to use the service entrance with the keypad which was very poorly explained to me. I didn't know that there was two keypads that I had to use but that finally got straightened out so all in all people there need to be trained a lot better Customer relations as well as knowing their product and equipment in a little bit more thorough explanation on how to use keypad entry
jeff martino | Premières impressionsGood company.
Rod Wills | Expérience généraleI highly recommend this facility
Crucita Berardi | Expérience généraleOne of my units was burglarized. Approximately six to seven thousand dollars of shop tools were taken. All efforts to reach a compromise with U-Haul, have been ignored. My situation is insignificant to U-Haul, as I suspect, it is with other customer complaints. If necessary, you May contact me for any additional information.
CHARLES MCCOOK | Expérience généraleMerci
Starla Overman | Expérience généraleA little expensive…
Philip Stewart | Expérience généraleThe staff and customer service at the Prescott office is about average very professional .
Charles Bacon | Premières impressionsMouse problems should have been avoided
James Isbell | Expérience généraleNa
Christopher Gillis | Premières impressionsSherie Free, the U-Haul Moving Center General Manager, went out of her way to help make my move out successful.
Linda Pilcher | Expérience généraleSherie was great to work with and was helpful and efficient in getting everything set up for our storage unit rental - Thank you!
DEAN HOLBROOK | Premières impressionsVery clean and super friendly staff!
Susan Riley | Expérience généraleThe facility is very well maintained, very clean, and I always felt very safe. I never saw even one bug or any signs of a rodent, so I had no worries of bringing home a box with anything unwanted inside.
Gregory McCain | Expérience généraleI had a lot of issues moving in and switching units. They didn't have the right size so I went to a smaller one. The next day they had the right size and I asked them if I could switch to the bigger unit and they told me I had to pay rent on that one plus the smaller one. I told them it was yesterday and yet they said it was policy. So I waited a few days and went with the bigger one and just ate the smaller storage unit price which was 100$. So if I ever need a storage unit I will not be returning and I will not recommend uhaul for storage. Your people were nice and helpful.
cristopher pitcher | Expérience généraleHands down the best storage facility I have ever used... I recommend U-Haul storage to anyone who values their property
ANITA ESPITIA | Expérience généraleSherri was absolutely the greatest! She made us feel so welcome and helped us out tremendously. I've been a customer of uhaul for quite some time now and this was the best experience thanks to Sherri. We can't thank her enough for everything she did. She deserves a raise for handling everything she does!
MICAELA OROSZ | Premières impressionsFriendly staff, I feel like my stuff is safe here
Adam Jones | Online Move InStaff was very professional and helpful!!
Karen Jamison | Online Move InCheck in was easy and efficient. Moving in, I noticed and greatly appreciate how clean the storage area is!! Wow! I am very impressed. Merci.
Miriam Drake | Premières impressionsDamaged items, poor customer service, grumpy and rude employees. Incredibly disorganized management that needs to be fixed.
Matthew Bettmeng | Expérience généralethe security is great and easy for owners to acesss. Had to go back for lock, since it was missing.
Tim Taylor | Premières impressionsall the staff that I interacted with were very friendly and helpful.
Richard Thomas | Premières impressionsThx, great experience even though I set off the alarm a few times. I like the system you have developed. Way to go. My truck rental also went smoothly although I wish someone had warned me that I didn't have a/c before I was stuck in the desert heat of Needles, Barstow & Mjohave in Sept at 110 degrees. That would have been helpful...otherwise, 5 stars! Thx Richard
Richard Klender | Expérience généraleOf two lockers with access codes only one access code ever worked. The storage cost price hike was unexpected but other than those concerns my belongings were safe and secure.
Lawrence Davis | Expérience généraleExcellent overall experience. Parking can be an issue.
Carl Frank | Expérience généraleThe staff were great. I had no problem with the storage unit. It met my needs
sherri hubbs | Expérience généraleExcellent experience!! Always our go to place when needing moving or storage help. Staff were knowledgeable, friendly and professional.
Cathy York | Expérience généraleWhen I read the size fit 1200 Sq ft I thought it would be plenty big but that wasn't the contents barely fit and no room to walk in
Caryn Chernin | Online Move InOnly downside to our long term storage rental is traffic flow and parking can be an issue sometime. Overall, very pleased
JOHN Fedyna | Expérience généraleSign in to the building was a bit confusing
Michael Currie | Online Move InNice folks eager to help.
Laura Rochetto | Online Move InThe only thing I have a problem with is the way you Estimate the gas .on arrival because we were removing long distance we filled the tank not knowing how much the truck would take to drive it up hill and for a distance. There's no way to gauge that. I ended up giving you almost 3/8 of a tank extra and at today's gas prices that could have been 25 to $30 exthirty dollars extra in your pocket. There's no way to refund any money back to us for the extra gas.. I actually think the old way was better for the consumer. You received the truck full ,you bring it back full.
charles Latimer | Expérience généraleAmazing building very clean and well kept up.
brad donaldson | Expérience généraleAlmost all good
Kelly Rand | Premières impressions👍😎 awesome service!
rickey edwards | Premières impressionsWhen I left I was sad to learn that their policy was that I had to pay for the whole month when I had gone 2 weeks over since I paid. I got no money back & I had been with the company for a year. It would have been nice, but other than that everything was good. Storage was fine and I had no problems other than after hours. I work 2pm-10pm so I never could get it figured out to where I could go by after the fact. Overall, fine experience. Would recommend
Anastasia McCabe | Expérience généraleHave enjoyed the service. When you reserve something nationally, it gets down to the local store and they called me for a confirmation about my store space. This really helps when you are on a time crunch moving. Thanks UHaul.
Richard Klender | Premières impressionsEveryone was kind, patient, helpful, and professional. A real personable team, especially the General Manager. My son and I were extremely satisfied with the service we received from the entire team.
Marlin Remigio | Premières impressionsAccess to the storage units during non-staffed hours is through 2 smaller doors (man doors) and not the large automatic doors. The smaller doors are not as easy to use when moving furniture as the larger, automatic doors. There is a container with poison in the unit to keep rodents away. I couldn't tell what the container was until I picked it up & was then able to read the writing on it that said poison, do not touch.
Linda Pilcher | Premières impressionsNice clean facility with plenty of carts to use and a quick elevator
VICTORIA DE LA SIERRA | Expérience généraleEverybody we met with was very helpful, courteous and overall a big win win during our move with no glitches. Thanks for being there for us!
Diane Hebgen | Premières impressionsCouldn't ask for more.....
William Bufalino | Expérience généraleOur experience renting a storage unit went very smoothly. The friendly, professional assistance we were given was much appreciated. Thank you Mr. Pena!
Kathi Bergen | Premières impressionsAll was good
Dave Steele | Expérience généraleSometimes office staff was rude or refused to help. Other times needed assistance unlocking unit and had to wait extended time and one time the gentleman couldn't find keys and I had to wait 48hours to get something out that was supposed to be time sensitive.
Shawn Slotterback | Expérience généraleWell thought out and clean
William Stedman | Online Move InThe employees are TERRIFIC! but the process was horrible. We had a GUARANTEED reservation but when we arrived, our unit wasn't available resulting in renting a very small unit. The small unit didn't accommodate all of our household effects and forcing items into the small unit resulted in massive breakage and loss. UHaul should NOT guarantee units that aren't available. At least all of the employees were kind and helpful.
Virginia Ama | Online Move InVery helpful and pleasant. Nice people.
louanna klapp | Premières impressionsVery Friendly and helpful staff
Pamela Messenger | Premières impressionsWe've already referred several people to your storage facilities. Things were always clean and staff was helpful and congenial.
Phil Schmit | Expérience généraleReally need to clear out the back end! Hardly any room to pick up or drop off. Too many uhauls stored back there! Also a lot of ice and snow. Fall hazard!
Kerry Schafer | Expérience généraleThe only problem we had was access to park a trailer to get to our storage unit. Several times we had to come back later because we could not park our trailer near the facility.
edgar williams | Expérience généraleStorage itself is great (clean, dry and secure) but its location is not necessarily convenient. Instead of sitting on a large open area, this storage facility has multiple floors and seats against a tall hill. Icy slopes in the winter make its access a bit tricky. A large elevator and various carts are, however, helpful for moving things in and out of storage. The staff is very helpful and if it wasn't for the location itself, I would highly recommend this location.
Helene Piet | Expérience généraleThe staff is great, the location is great. In general this is a great place to store some belongings, rent a truck. Whatever it is they seem to have a solution. Thanks a million U.H.
CHRIS OLDS | Expérience généraleExcellent facility! Easy secure access. Will definitely recommend to friends.
Karen Lingenfelter | Expérience généraleScott was outstanding in communicating details related to the storage unit and the rental transaction. He was friendly, knowledgeable, and definitely went above and beyond what was expected to assist me in obtaining what I was seeking. Scott clearly demonstrated that he truly cares about the customers' needs and finding creative solutions to fit their needs. Merci.
Thomas Loden | Premières impressionsClearer instructions for using the pin pad and what it's used for might be nice. The guys at front desk helped though
David Franklin | Online Move InVery helpful and courteous.
Daniel Vera | Expérience généraleGetting the unit was a disaster. We reserved online, had a moving truck on the way. Had a contract number and when we got there they said " oh that's actually not available " despite the fact we had a full size moving truck on the way and nowhere to put things . Which is how we got the smaller unit. Amazingly about 20 minutes later, our big unit we had reserved was miraculously available again. When we went to move out of the unit, It says there will be a $50 fee to have the locks cut. Which is fine because in the move I misplaced the keys. I get a call from a lady at the storage place saying that WE have to have the arrangement to get the lock cut. Which means we had to be there. I never got the credit we were promised for enrolling in automatic withdrawal. When we were there, there were two other people with the same issues of reserving online, and coming in to nothing available. I wouldn't ever use this place again because of the stress it caused.
Riley Trout | Expérience généraleMy son and I were locked out of the storage facility with our things on the loading dock in the cold. No way in and no one to help. This is not a dispute but an experience.
Ali Mulkey | Premières impressionsI have used this U haul store multiple times. The store and storage units are well maintained, staff is helpful and, pleasant.
Karen Hinton | Premières impressionsCouldn't ask for more....excellent
William Bufalino | Premières impressionsNo problems.
elizabeth Pinson | Premières impressionsI was supposed to have the first floor because I reserved it and then when I showed up, they gave it away. That was the only problem I had, upstairs is a harder access for me
Joshua Biggs | Premières impressionsAmazing
Bonnie Huizenga | Premières impressionsVery understanding very clean patient everything's good and the guy up front don't know anything for sure I want to make sure I don't want to say name I don't know but I think Damien but if not I will make it clear who was later very very good I like him very helpful
Amygrace Sester | Premières impressionsAdrian and Penny were both very helpful & friendly.
Jeffery Almendarez | Premières impressionsKJ was very polite and helpful with my move out. Other staff members were always courteous when I came into contact.
carin dey | Expérience généraleI've been using Prescott Uhaul for years. They do a great job. Manager KJ is solid. Thanks. Nate
NATHAN HUNTMAN | Expérience généraleYour website overbooks storage unit, so I almost rented a truck and brought my items to a full facility with no where to go and potential extra truck costs. Get it together and stop scamming people into using you.
Stephanie Claytor | Premières impressionsYou suck stop tring to draw from my checking Acct
Michael Nelson | Expérience généraleAdrian was very helpful thank you
GABRIELA CHESTNUT | Premières impressionsMy time there was very good thank you
JOHN BRADBURY | Expérience généraleOwner KJ and his team were excellent and very helpful.
Michael Godow | Expérience généraleWould have been nice to get instruction on the code pad from an employee instead of from another customer.
Linda Beaupre | Expérience généraleI never had an issue with the storage unit I had for 4 years. The location is very busy and they could definitely use some more staff. Other than that, all good experiences. I only closed my unit because I no longer needed to store anything.
Christina Wilson | Expérience généraleI didn’t get a receipt for the trailer I returned
Ralph Young | Online Move InKJ is the best! Very, very helpful.
Mike Enders | Premières impressionsI had reservation f pi r a 5x10 unit on Thursday. I was promised a ground floor and from the night prior to the next day they gave my unit to s ok someone else. I went around and around with them and stull still did not get what was promised to me. I was not happy about it and by the time i left The store I was i tears. Was not a good experience and I am not happy about any of it.
julianna davis | Expérience généraleVery difficult to get anyone to answer the phones, otherwise once you get inside the people were friendly and everything went smoothly.
BENJAMIN DALTON | Premières impressionsThank you! KJ Weishuhn was a Pro, super helpful and got me stored locally in Prescott. The EZ Trailer hook-up and the EZ Storage, with NO HASSLES was very cool, and welcome in this day and age. GO UHAUL!!
CHRIS OLDS | Premières impressionsThis is a large, busy, climate controlled facility with adequate dock space for loading and unloading. Check-in and check-out was smooth and efficient. All the staff we encountered were very helpful and knowledgable. Considering we moved an entire new home furnishings out of storage, it was a positive experience with this U-Haul. I would absolutely use U-Haul and this Prescott facility again.
MARC HAWKINS | Expérience généraleThe gentleman I spoke with on the phone (KJ I believe) was most helpful and super to deal with. He was also very knowledgeable of the system. Excellent experience!
Marissa Owens | Premières impressionsMy unit was FULL of rodent droppings when I cleared it out for my move. Obviously, "climate controlled " didn't help with rats!
Jana Hunter | Expérience généraleU-Haul sees its customers as a revenue source and absolutely nothing more. Would you recommend using almost anyone else for storage.
RON DICKSON | Expérience généraleK J and his team were extremely helpful. Corporate really needs to work on website in the area of reservations. Why overbook rentals? Only frustrates customer. Your team at location is the only reason I'm doing business with U-haul.
Kenneth Harper | Premières impressionsOther than that ALARM!! Every 7 minutes it's very loud and for older and younger people it scares the heck out of them would love to see it fixed. It has been an issue before I started renting!
Brandon Corbitt | Expérience généraleNa
DAVID BURNS | Expérience généraleAll Went Well
frank maruna | Premières impressionsManager very helpful & accommodating.
karen estorez | Expérience généraleIt is a nice gesture that you include a lock with the rental. Thank you for that!
Russell Briggle | Premières impressionsGreat job KJ keep up the good work.
David Faust | Premières impressionsGreat overall experience Dylan was courteous and helped us transition nicely. Started out upset with your company but left willing to return to conduct business. Overall unit and storage facility was nice and well maintained. Only recommendation I have is wish there was a little more room to maneuver the trucks near the loading docks.
shantel stephenson | Premières impressionsGreat help to me with all the information given A1 staff especially Zack
dona biggers | Premières impressionsAccess for loading unloading not acceptable. Uhaul trailers , boxes blocking driveway access. No room to pull trailer to unload or load. Alarm system going off on several trips to storage unit. Unsettling.
Doyle Parker | Expérience généraleMy above average rating is based on my in-person experience, however I must also relate the apparent "loss" of my climate-controlled storage unit reservation which was, to say the least, most inconvenient. KJ, the manager, was at a loss to explain this incident, apologized, and tried his best to help provide (non-climate controlled unfortunately) storage. I'd recommend close monitoring of your "reservations", with frequent personal phone calls to the manager of the actual facility that you're dealing with, NOT some U-Haul reservation agent (likely in another state).
Gene McColgin | Premières impressionsThe property is small and traffic flow is an issue.
CHERYL D'ONOFRIO | Expérience généraleLong wait times in prescott az
Rhonda Dixson | Premières impressionsI reserved 2 climate controlled 10x15x9 storage units. I was very excited when they became available because this place is always full. I loaded up the UHaul truck and drove 2 hours to Prescott to put everything into storage. I arrived only to be told that they did not have my units anymore. I asked if they could see my reservation and they said yes. I asked what I did wrong that the units were not actually reserved for me and they said I did nothing wrong, someone just rented them out from under me. I said I needed the units as I had a full truck sitting in the parking lot. They said there was nothing they could do. They had 2 small units available, but only 1 was climate controlled. I didn't really have a choice, so I took the 2 units. I asked that the cost be reduced as I would be paying more for these 2 smaller units than I would have for the 10x15x9 climate controlled unit. They said only the manager could do that. I asked to leave a note to have him call me. They said they could not do that. I asked if my name could be put down to get the next 10x15x9 climate controlled unit that became available and they said they could not do that either. They basically did not care that they gave away the units I had reserved and now won't make it right by combining the cost of the 2 smaller units into the price of the larger unit. If you send an email to the one provided on the electronic receipt (937024_GM@UHaul.com) it comes back as undeliverable. I got another e-mail from a business card for the manager and have e-mailed him (KJ) and have not heard anything back yet. When you call the local number, it rolls right to the corporate UHaul service center. They will not handle the situation either. It must be handled locally. I am still short one unit and do not have faith that if I reserve one when it becomes available it will actually be there for me to use. Very poor customer service. The customer service person was nice, but could not do anything for me and did not offer any help to make it right. This place is always sold out, so I guess they figure they don't really need the extra business. Very disappointing. They tell you to contact the local U-Haul Storage Facility and try to resolve any disputes before leaving feedback, but they make that almost impossible to do. The e-mail they provide in their correspondence does not work and the local number rolls to corporate. Only by actually going to the facility was I able to get a different e-mail for the manager, but he did not respond. I hate leaving negative reviews, but I just can't seem to get anywhere with this situation by no fault of my own.
KAREN PETERSON | Premières impressionsThe locals were great. The 800 number, scheduling .. etc, they NEED help .
ANTHONY M FRANTZEN | Expérience généraleThank you Penny and Manager at Prescott UHaul.
Kay Dettiing | Online Move InAlarm triggered everytime I bidiyrd and opened my unit. Addressed it a few times with office sndcwas toldnoys being worked on. Hard to understand why it was never resolved over a months time. Other than that everything was outstanding
Cheryl Nelson | Expérience généraleKJ was very helpful!
Brandon Corbitt | Premières impressionsEveryone there is super professional and always very helpful
SEAN STEWART | Premières impressionsDoor code didn't work again for second storage unit. It is unclear how to make the code work from the online email. The key pad displays a not checked in message even though I paid online and had unit ready for move in email confirmation.
Lawrence Davis | Online Move InProfessional and helpful staff.
DEAN PRODROMIDES | Premières impressionsEverything went well from obtaining the unit to closing it.
Dorothy Vallely | Expérience généraleEverything has been quick and helpful. We just rented a third unit, and are planning to use the U Boxes on our move in the next month or two.
Pamela Pierce | Premières impressionsThis is definitely the cleanest storage facility we've seen. In the three years we had a unit, we never had any issues with this facility. Also, I want to thank Scott for going above & beyond in customer service upon our move-out.
Cheryl Stanislawski | Expérience généraleWas a simple process, happy it all happened without having to go through the office so was completely contactless. When I did go to the office on an unrelated matter, the office staff was great and helpful. About as simple, painless, and efficient as possible and great clean facility.
James Jordan | Online Move InI've rented at this location several times. I love it. It's clean and safe and handy. They have carts and a gradual loading dock with height options. Security cameras everywhere. Huge elevator.
Tonia Fortner | Online Move InMy access code does not work , went in to office was told it was corrected , still does not work continue to get ‘ not checked in’ error Larry Davis 9087211853
larry davis | Online Move InKJ Adrian Heidi Everybody are worthy of this excellent review! Have used virtually all of U-Haul services, equipment, etc. for more than 10 years. They remain consistent with providing excellence in customer service. WELL DONE!
helen boland | Expérience généraleThe managers at this store are super helpful and professional.
Loriann Rhodes | Expérience généraleRented from the prescott store on more than one occasion and we're always pleased. This time, we rented an inside unit and were very happy with that. Also, thank you for the very nice and clean bathroom. That matters.
Jennifer ward | Expérience généraleThe loading dock, elevator and storage area was crowded at times. It is hard to reach staff by phone for questions. General manager was extremely rude during one encounter when asked about keeping the truck an additional day. I was receiving conflicting information from staff.
BRANDON STUCKS | Expérience généraleManager was excellent associates not so much on the family side but manager deserves a raise Especially after what we went through on a traveler he made the pain not so bad
TRAVIS Weight | Premières impressionsVery helpful team
Sonia Lemke | Expérience généraleAll terms and usage conditions fully explained, And the staff were very helpful. A positive experience.
David Shumaker | Expérience généraleI filled the tank to where it was prior to using the truck. I was told everything was good then charged $30 without even being told.
Melinda Caldwell | Expérience généraleOur dealings with this particular U-Haul office were the only positive ones we had with this move. They did what they said, had what they said they would have and were helpful at all times.
SETH TAYLOR | Expérience généraleExcellent
CHRISTINE DUDLEY | Expérience généraleWe were not able to get the size that we wished we had however the staff was very helpful and did everything they could to meet our needs.
richard mitchel | Premières impressionsWhoever helped us was a wonderful young man. The young Hispanic, very handsome...can't remember the name. Polite and efficient.
Jennifer Roth | Premières impressionsonly problem I had. someone cut my lock and replaced it with another lock. no one knows why. and I always paid my bill. so they cut off the lock and gave me a new one.
LARRY CERNY | Expérience généraleUnit we rented had green tie that could not be removed without cutter, but told it's easily ripped open. Unit had no lock inside as promised.
Chris Pederson | Premières impressionsMost graceful and very professional staff. Your over all U-haul business will be called again. Thx.
Richard Bonilla | Online Move InBathroom was very dirty with this virus going around. You should keep your bathrooms cleaner
edna a flanigan | Premières impressionsAlways clean and convenient to get in and out of. Courteous staff and well maintained. Felt totally secure at all times.
stephen gulley | Expérience généraleawesome gentleman who helped us get set up, registered, etc.!!!! You should do everything you can to keep and reward this guy as his customer service skills were perfect!!!!!!
Jeff Pell | Premières impressionsMy only comment: That Every UHAUL "non-dealer" is never staffed right there is always a line and never enough staff members to handle all of the needs. Additionally, I had a problem with my rental and the "factory" store was not able to help me it cost me an additional 4-hours to wait for roadside. Rediculous if I stop at a Factory Uhaul for service - it should be there!
James Rotondo | Online Move InManager K.J. was super friendly and helpful. Very knowledgeable as well. Accommodated all of our needs.
Justin Alvis | Premières impressionsParking is an issue. Had to park down hill with rental trucks to get to office .
Doyle Parker | Premières impressionsThe staff were very slow in the store.
Gail Cook | Expérience généraleThe ONLY reason I am extremely dissatisfied with UHaul now is because you have given my email address to third party solicitors!! I am requesting that you stop whatever action you have taken that has caused me to receive UNsolicited email advertising from insurance companies, concealed carry certificate businesses and many others. Those businesses give no way to unsubscribe, the unsubscribe link is redirected through UHAul, meaning you are profiting. Stop this now
OCEAN ROSE | Expérience généraleKJ is awesome to work with....best ever!
ROGER DERDA | Premières impressionsTop notch customer service and support throughout my entire stay and use of services at this facility. I would 100 % highly recommend this location to anyone looking to store their household goods or in need of any rental equipment.
Renny Rodriquez | Expérience généraleKJ is always so helpful and willing to go above and beyond what is necessary . He and his staff are wonderful to work with.
Cathy Gillham | Premières impressionsthey did not refund the week i feel i deserve since i moved out a week before my month was over.
Julia Atkins | Expérience généraleSERIOUSLY, THE BATHROOM ON THE STORAGE UNIT LEVEL IS ABSOLUTELY DISGUSTING. SOME OF THE EMPLOYEES ARE FRIENDLY AND HELPFUL HOWEVER THERE ARE NEGATIVE ASSOCIATES AS WELL AND SEEMS TO HAVE A STAFFING ISSUE. ALSO, THEY NEVER ANSWER THE PHONE WHEN YOU TRY TO CALL. AND WHILE IVE BEEN IN THERE I HAVE LITERALLY HEARD AN EMPLOYEE TELL ANOTHER EMPLOYEE THAT THEY ARENT ANSWERING THE PHONES TODAY BECAUSE SOMEONE CALLED IN SICK. THEN THE LAST TIME I NEEDED ASSISTANCE I TRIED CALLING AND NO ANSWER IT WOULD RING AND RING AND RING, I LITERALLY HAD TO DRIVE DOWN THERE TO GET ASSISTANCE, I CLEARED OUT MY UNIT AND CLOSED MY ACCT THERE THAT VERY SAME DAY.
Shawna Macagba | Expérience généralethis was very easy.
Terry Lambert | Premières impressionsThe employees are very helpful and friendly. I feel like management should look at better staffing for peak times as the employees are too few to handle the volume of service needed.
Cindy Gallegos | Expérience généraleGuy where fast and friendly thank you
MARK DOERFLER | Expérience généraleGreat Place Everyone was very helpful!
Dustin Emholtz | Premières impressionsI was a little concerned because when I first called I was told there were no units available and when I called back 10 minutes later to see if I could go on a waiting list I was told that there was a unit available which I rented. So some staff are not bothering to look on the computer maybe?
Gail Cook | Premières impressionsIt was very quick and simple to get a storage unit and it is very clean and even came with a free lock.
Blake Warrington | Premières impressionsManager worked with us as we were struggling to fit all our stuff in one unit. Very helpful and friendly staff.
PATRICIA MOORE | Expérience généralehad reserved a unit 2 weeks in advance. Moving from a different state to AZ. Was supposed to have a 1st floor unit. I called the day before to confirm and all was good until I got there. They gave my reserved unit to someone else and also charged me for the first month after I had confirmation that my first month was supposed to be free. I contacted corporate and all they told me was to contact the store. Not a pleasant experience at all
Debra Dobyns | Premières impressionsKJ- the manager goes above and beyond to make sure the customer is well taken care of and all their needs are met. 5 stars for management !
Cathy Gillham | Expérience généraleSuper helpful! Got us a second storage unit when all our stuff wasn't fitting into just one! We would be stuck in a bind if it wasn't for their help.
PATRICIA MOORE | Premières impressionsThe space was fine. Appreciated that is was clean, safe and not too hot/cold. Had ongoing issues dealing with the administrative side of the biz... not returning calls/emails, bookkeeping errors, poor customer service. I am relieved to no longer have to deal with the corporate entity or local manager. Incredibly frustrating and stressful. No way to run a business.
Miriam Carlson Maier | Expérience généraleI went to my storage unit after I got a call about a flooding. I went to my storage unit which was fine. I let them know. However a week later, I went back to the unit, my key didn't open the lock. When I went to the desk, I found out they broke into my locker to check on it. They said the insurance company wanted to see if there was any damage. No one thought to tell me. They actually broke into my unit without my permission. This is unacceptable. I will never store at uhaul again. PLUS, they didn't even think they had done anything wrong.
Patricia Herman | Expérience généraleBryan the manager is wonderful to have working there. I'm sure he increases your revenue there. He is will liked by his staff and trains them well in providing quality service making sure your indivisible needs are met. The place is very and well maintained - Penny works very hard to keep your facility clean and organized. I Will recommend them widely in the community for people who need your service. Thanks to all for a great storage experience!
Joan Nickel | Expérience généraleClean facility and nice workers. Sometimes it's a cluster f&$@ in the office but they are nice and knowledgeable.
Stephen Fox | Expérience généraleEverything was great except having to wait for my unit to be ready after being told it was available, and the office had to reset my access code before it finally would work. Amiable and caring staff, plus extremely clean, well lit, and inviting facility. I highly recommend this business!
Monte Crooks | Premières impressionsWe had a bit of a problem when I found out the morning of my move-in an 18 wheeler could not access the property to get to my storage locker. This was after confirming twice with UHaul staff that an 18 Wheeler could drive on the property and use the loading dock and freight elevator to get my items to the fourth floor.The U-Haul manager went out of his way to troubleshoot what we could do with the truck and determined the best plan was to find another storage provider that had access for this large of a truck. He turned a bad situation into a positive experience for us even at the loss of my business. I also received a refund for the prepaid storage locker the same day which is pretty swift for a large business.
Marla Ballentine | Online Move InBrian and Danny are TOP NOTCH Customer Service for Uhaul
Mary Tisdale | Premières impressionsI was very pleased with this location. The storage facility was well maintained and the staff were always helpful and friendly. I will use this facility again in the future. Thank you for everything!
Lauri olin | Expérience généralekeep up the good work
William Bayer | Premières impressionsThey lost my whole storage unit
Keaton Tso | Expérience généraleThank you for going the extra mile
Ana Rincon | Expérience généraleVery helpful and friendly
Terry Thompson | Premières impressionsAll the people working at the Prescott location were the BEST!! "KJ" is, and was always very helpful, professional and kind!! I will continue to rent from uhaul as a result of my experience! Thank you! Markus Mellinger
MARK MELLINGER | Expérience généraleBien
Keaton Tso | Premières impressionsScott in the Prescott office was amazing, filled with kindness and smiles. Helped calm my nerves, was looking for a storage unit & was informed first month was free do to move across country. Staff w.
Lenene Tracey | Premières impressionsGreat service, clean facility. Very helpful staff.
Kenny Vaughn | Premières impressionsWonderful experience. Multiple elevators would have been nice.
Bryan Lamkin | Expérience généraleExcellent service
Arlene Kittredge | Expérience généraleWe had an exceptionally good experience using this facility. The staff were very helpful. We would highly recommend.
Adriana Fairchild | Expérience généraleVery dangerous experience! Lights NOT working, chain dragging, throwing sparks. Police officer escorted me to nearest Uhal to fix. Took 3 hours! People could have been hurt or killed! Inexcusable!!!
Phyllis Sapp | Premières impressionsClerk was friendly and welcoming... Loading dock was a little chaotic but am told it was busier than usual. However, there is a lot of furniture sitting just inside glass doors..
Royal arthur Lomblot | Premières impressionsA little expensive for a storage locker but worth it given my situation
RAY PFEFFER | Expérience généraleA little pricey but wonderful in all ways that a storage location should be.
holly epright | Expérience généraleI have had a storage unit in Prescott for 5 yrs plus. Scott is the BEST! Very professional!
LEISA RODDEN | Expérience généraleWith my reservation through the call center a very disappointing result ( they failed to reserve an actual storage unit, they just recorded my reservation) Daniel helped resolve the problem A+
DENNIS HODGKINS | Premières impressionsthe best customer service
jim hancock | Expérience généraleThe crew was on time, worked hard, and took care that all items were secured and arrived I damaged. Good job.
James Robertson | Premières impressionsGood place.
Karla Clark | Expérience généraleI had a really positive experience. The gentleman who helped me was very professional and guided me through everything I needed to complete my rental.
Pamela Craig | Premières impressionsEverything moved smoothly from the phone reservation to opening the unit and testing the lock. Young lady at facility was especially cordial and knowledgeable. She made the process pleasant for me.
MERLE WHITE | Premières impressionsThe U-Haul staff was outstanding!
Tom Gorshe | Expérience généraleMy only complaint is the cost it was super expensive to start with and then they raised the price on me.
Jacob Allmon | Expérience généraleMoved out on November 7 2019. Turned in my key card and checkout was simple and courteous. Merci
Michael Godow | Expérience généraleExtremely busy location. The owners were on hand and worked just as hard for the customers as their employees. Highly recommended and will definately use again
Chrissy Thorn | Premières impressionsGreatly appreciate having a local storage unit while I was looking for an apartment. Uhaul was very convenient. Great staff .
Danny Brehm | Expérience généraleFriendly, helpful employees
Patrice Aubrecht | Premières impressionsExcellent, friendly, courteous, establishment very clean and organized.
David Boyt | Premières impressionsEveryone was friendly and accomodating. A very positive experience.
MIchael Bluske | Premières impressionsI am in appreciation of the excellent service I received It is nice to know that some company's still offer excellent service.
Larry Miller | Premières impressionsAn obvious error was made in my situation where my storage unit rental was deleted from your system. Appropriate action was taken and we are back on track. I extend thank yous to Jim and Natalee.
SANDRA OATES | Premières impressionsThey overcharged me for a month and wouldn’t fix it because it was “too much paperwork” when I was checking out I had to call six different times in order to get my money back for that month
Adrienna Castoro | Expérience généraleThe staff is friendly and easy to work with. Our date for arriving in Prescott with our moving van kept changing and they worked with us to ensure we had a spot when we finally arrived.
Diane Fulwiler | Expérience généraleThe assistant manager is very condesending don't care for him. I have an outside Storage unit and they keep parking trucks in Front of it icould understand if there were no parking but there is
DON BROOKS | Expérience générale100 % awesome
Andrew Ward | Expérience généraleBit of a wait. I reserved a storage unit last week, and when I arrived it was not actually reserved and no units that size were available. The employee on the phone had told me it was reserved, while
Christopher Heiser | Premières impressionsJim, Scotty and the rest of the staff do a fantastic job and their customer service skills are top shelf👍
rex lowery | Expérience généraleWe were very happy with u hail and will reuse them if needed.
Martin Hill | Expérience généraleWorking with Scott the assistant mngr. was such a pleasure. He went above and beyond accommodating me with my specific needs making my upcoming move a lot less stressful. All with a smile.
JACKSON DELONG | Premières impressionsGreat storage 👍
Danny Brehm | Premières impressionsSo easy to check in.
Patricia Herman | Premières impressionsExcellent service. thank you.
Richard Perlman | Expérience généraleThank you for your help! I have used you guy's before in Gilbert Az & was very satisfied with your service
vickie hale | Premières impressionsYoung man that helped us was very knowledgeable. We had our rented unit set up and available in no time at all.
Albert Cheatham | Premières impressionsClean, modern, secure facility with easy load and unload dock and plenty of carts. Staff were very pleasant, helpful, and efficient. Nice clean rest room also. Je les recommande fortement.
Adriana Fairchild | Premières impressionsThe staff was very helpful.
Willard Jones | Premières impressionsWe called and spoke to a rep on 7/5 who told us the corporate office had given us 2 extra days free of charge. However, they charged us a 20 late fee anyway. Highly dissatisfied.
Jennifer Wade | Premières impressionsVery well maintained.
Maggie Dennis | Expérience généralePleasant, Professional and courteous
John Preston | Premières impressionsIt's a good storage facility. In particular, I respect the attention to the security of stored items.
bard robert | Expérience généraleVery helpful
Michael Holbert | Premières impressionsGreat experience
Susan Topper | Expérience généraleAwesome Staff! Everyone is so friendly and helpful! The facility and the trucks were always clean and maintained! I will always recommend this Uhaul Location!
Christina Orozco | Expérience généraleThe team is so resourceful and helpful! When you think of what customer service it's them 100 %!!!! They take the time to answer any and all of my questions.
Carmela Alvarado | Premières impressionsPerfect short term storage for our needs.
Daina Kalnins | Expérience généraleRates are slightly high
Annie Aldinger | Expérience généraleScott and the crew fixed us right up for our storage and moving plans. Excellent people, professional, friendly and competent. Easy 5 stars.
MARK COVET | Premières impressionsThanks for everything you guys are great i will rent again. Gladys
Gladys Martinez | Premières impressionsIt's too bad that the staff don't, in my opinion, measure up to the qualities of their building. They gave poor directions on how to use my access card, as a result of which I set off the alarm.
bard robert | Premières impressionsNOT MUCH AREA TO PARK IN FRONT & HARD TO GET TO THE LOADING DOCK AREA. OTHERWISE, EVERYTHING WAS EXCELLENT.
cathy jaramillo | Expérience généraleEveryone was very nice and helpful and the place was very clean and unit was easy to get to even though it was on the 3rd floor.
Eric Crabb | Premières impressionsWhen trying to move things in and out of storage units during the 16 months of renting, twice we needed to get in early or late and had a difficult time accessing our storage.
Terri Ohler | Expérience généraleClear bate and switch. I had to pay an extra $114 to rent a truck because it would take hours to find the pods and load them. I found out that my pods were the only ones at the location. Horrible.
Gretchen Maynard | Expérience généraleEverything was great and accommodating! Le personnel était amical et serviable.
Cheryl McDowell | Expérience généraleWe used six U-Boxes and one 10 x 10 storage room when we recently moved. Everything was clean and undamaged when we unpacked.
Russ Hubbard | Expérience généraleI have had a locker space at my local U-Haul location for about 8 years, without any issues. I had a discrepancy in my annual renewal date recently, and they took care of it on the spot. Well done!!
Mike Enders | Premières impressionsExcellent
Richard Perlman | Premières impressionsGreat experience with great people.
AARON GAINER | Expérience généraleI rented a storage unit for close to a year, and the entire time I felt confident my belongings were safe. The staff at U-Haul were always friendly and answered questions promptly. Merci.
kathy stone | Expérience généralegood facility. I will use it again
ROBERT DICKINSON | Expérience généraleFast, efficient knowledgeable staff. Easy loading area with a good number of helpful carts. Convienent lication for our needs.
Daina Kalnins | Premières impressionsOnly place i trust to store my lifes past and present.
michael taylor | Expérience généraleNice staff. Very clean facility.
william murray | Expérience généraleAlways clean, all lights working. Downstairs "recycle/reuse" area kept tidy. Carts in good shape and handy. Loading area usually kept snow free and salted, only one early morning a little slippery.
Alexander Torrance | Expérience généraleNo comments.
Cheryl Hoeft | Expérience généraleVery god experience
Gregory Browning | Expérience généraleStaff was helpful and facility was convenient, clean and safe.
Steven Doyle | Expérience généraleStaff was awesome
charlie dehart | Expérience généraleSecond time I've used this storage unit. First time was for five years while I was out of the country and I was amazed at how clean everything was no dust. Difficult to reach by phone tho
Marjorie Field | Expérience généraleVery difficult to get in and out.
Ryan Lindow | Expérience généralePleased with your service and facility. Merci encore.
MARY VAN HORN | Expérience généraleNo no
david sancala | Expérience généraleLove working with this company! Clean, easy and close!
Regina Younger | Premières impressionsFriendly, helpful staff. The facility was very clean. I would recommend this business to anyone.
Rosemary Badgett | Expérience généraleDiscouraged that they didn't have the size storage unit that I reserved, but they recovered and found one a bit bigger that also fit my needs and price range.
Tom and marcy Watts | Premières impressionsGreat experience with the Prescott AZ UHaul facility. The staff is great, especially Russell He's AWESOME!!
GARRETT SMITH | Expérience généraleVery helpful & patient.
Karey Sizemore | Expérience généraleThere was a lot of confusion with my order but the staff wad awesome at solving it. It was a little time consumming getting all set up and they handled it great so I can't complain.
Jacob Allmon | Premières impressionsCompared to the horrific experience I had trying to get U-Haul in San Bernardino, CA to help me during my move, this facility did everything it could to make my last step easy. They were great.
Marie Cusenza | Expérience généraleExcellent facility!
Randy Kaufman | Expérience généraleI have been in many storage facilities over the past decade. This is by far the cleanest and most secure storage facility that I have experienced. Renting space elsewhere and you'll be disappointed!
JEFFREY WHITE | Expérience généraleI was with U-Haul for 10 years. I am from Prescott Valley AZ and Scott and Jim were more than helpful through my 10 year with U Haul. U Haul is lucky to have them as employees!!!!!!!!!!!!!!!!!!
BARBARA WHITE | Expérience généraleUsed this facility for around 11 years. I always found it clean and felt very secure. Employees were always pleasant to deal with and I never had any problems.
PATRICIA TROUT | Expérience généraleRenting my storage unit was quick and easy and the staff were friendly and helpful. I love that my unit is inside and that the carts are right there for your use. Everything is clean and protected.
Patricia Obrien | Premières impressionsThanks for your help again!
MORGAN DILLARD | Expérience généraleFriendly and efficient staff. In and out in no time. Russell was very helpful
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Greg Luporter | Expérience généraleJim & Scott at the Prescott facility were always pleasant and very professional. Always insured that our U boxes were available to us when needed. Would highly recommend them!!!
Petra Case | Expérience généraleAbove average, but sometimes reservations are lost or wrong. Staff is friendly and helpful.
Russ Hubbard | Premières impressionsYou need to move the cars and trucks from the drive way into the back of the building, never any parking space in the front of the building to go into the office and to the back of the building.
Stephen Zingali | Expérience généraleThanks so much
barbara woods | Expérience généraleGreat service, always clean and safe facility.
Joseph munoz | Expérience généraleThe personal were very informative and very helpful
bonita trost | Expérience généraleWe were greeted immediately and helped with getting a storage unit. The entire storage area was exceptionally clean! Employees here know what keeps customers satisfied.
James Ishcomer | Premières impressionsVery good service...
BRIAN HAYNES | Expérience généraleKJ is the manager I believe at the 2112 Prescott uhaul facility right off of Arizona 69. That man really truley appreciates his military folks. He did everything to make my experience excellent.
colton shumway | RéservationGuys were great. Very helpful.
Thomas Rinaldi | Expérience généraleGood crew. Good facility.
Ron Miller | Expérience généraleStaff was very helpful and knowledgeable
Thomas Fallon | Expérience généraleGreat Experience... Thank you!!
WILLIAM ROSS | Expérience généraleExceptional customer service.
Tom Strelau | Expérience généraleNo comments
wesley carlson | Expérience généraleJim is absolutely great! Extremely cooperative and helpful. A perfect experience!
dan tripp | Expérience généraleStorage is convenient and well maintained.
mike lane | Expérience généraleI finished using the 2 storage lickers on 9/28. When I tried to check out if them the front counter person told me the system was down. My rent expired on 9/28 and do not want extra charges.
Michael Wiley | Expérience généraleFriendly staff. Good facilities.
Ron Miller | RéservationMy uhaul experience could not have been more perfect.
Jeannie Boekenkamp | Expérience généraleLocation offers easy access from the highway and is a clean and uncluttered. Staff had my 4 UBoxes ready on site for unloading by local movers I hired the morning I requested it. Great service!
William Lucas | Expérience généraleAmazing customer service, helpful and nice.
MARIE VANHECKE | Expérience généraleOur U-box containers were ready to go when we arrived to pick them up. There was no delay to getting them home & unpacking them. Very well organized.
julie trembath | Expérience généraleNever had used storage facility before. Seemed expensive. No bugs or vermin was a plus!
Nancy Sutton | Expérience généraleAlthough it was busy, all employees were very friendly. My move went smoothly.
Sarah Lamere | Expérience généraleI had household items from my parents' estate store here for 5 years, waiting until I retired and relocated. Everything secure and intact, no concerns or worries about safety and security.
CHARLES FEARS | Expérience généraleThe customer service was outstanding. The office personnel were helpful and courteous. Excellent follow-through.
steve long | Expérience généraleU-Haul of Prescott was very helpful with my U-Box rental. Jim Pena was very helpful.
kaland Starr | Expérience généraleEverything was great minus one exception.... I kept requesting to have my account automatically debited for the monthly storage fee but it never was done.
Annie Aldinger | Expérience généraleI'm pretty sure that for most of the year-and-a-half that we rented here, the security system did not operate. Trailer/truck parking area was often overfilled & impeded access. Otherwise, good job!
Rudy Tilman | Expérience généraleEveryone was so helpful and friendly and all my items arrived safely
Jeannie Boekenkamp | Expérience généraleReturned empty storage unit ( #822) to U-Haul 18 days early and was not reimburse for unused portion of monthly contract. I find this policy to be unfair, unethical and a poor business practice.
william fornaro | Expérience généraleThe place was neat and clean. Everyone that we had interaction with was very nice and helpful.
James Shively | Expérience généraleThe obstructions (wooden box & trailer) in the area of your loading dock made usage of the ramp impossible. Please keep in mind that NOT all storage users have or use trucks to load and unload.
SANDRA OATES | Expérience généraleWe were very pleased with how clean & well maintained the building was kept. We rented the unit for over a year & we had no complaints during this period. Would recommend facility to others.
Diane Hoffmann | Expérience généraleSirens were always going off. Bugs in unit. Employee broke one of my antiques and walked away. Was told would receive military discount. When I went to Pay the following month, was told no military
Robbin Cox | Expérience généraleExcellent service à la clientèle.
CHAD RYAN | RéservationCory was very helpful and responsive. Our U-Boxes were late in arriving and he made sure to let us know the minute they were delivered and ready for us to pick up.
Kathleen Leonard | Expérience généraleOne star off for not being able to call in and immediately speak with a local office staff. Always ended up waiting 15 minutes or more, only to connect with someone in North Carolina!!
Sharon Lopeman | Expérience généraleCory was extremely helpful and responsive.
Kathleen Leonard | Expérience généraleGreat faculty and professional employees.
VIRGINIA COLLINGS | Expérience généraleStaff was very helpful.
David Venne | Expérience généraleThis part of our UHaul move was the worst of our move. The service from your facility in Prescott was very unstiisfacory. You had our box's outside through the monsoon weather for at least two days.
Michael Magonigal | Expérience généraleIt was a good experience and the manager is great. It's too bad there isn't more room to park, though. It's difficult to 'navigate' around there and find a space.. Plus, being on a hill doesn't help.
janet reid | Expérience généraleThanks Scott, Henry, and the rest of the crew for making my day! I've been in Prescott for over 45 years and was at the Grand Opening of that facility several decades ago-it's better now than ever!
DOUG BUNCH | Expérience généraleI picked up my Ubox, a truck and dollies. The manager and staff were friendly, professional and helpful.
Leonard Roseman | Expérience généraleThe Staff and Management went out of their way to help! Great experience, would highly recommend to anyone!!!
Michael Haupt | Expérience généraleMy one "complaint": the significant rate increases every year. But, there was no added benefit for the increase. This is the reason I decided to close out my unit. It was becoming cost prohibitive.
MELISSA FRYREAR | Expérience généraleStay away from this location
scott melton | Expérience généraleWhile the staff were very friendly and helpful. I experienced nothing but problems and glitches from this location. I will never use this location again unless I absolutely had no other choice.
scott melton | Expérience généraleFront desk staff were mostly friendly and knowledgeable.
Shannon Deweese | Expérience généraleGreat staff and great facility.
Rick Yale | Expérience généraleHj
Jesse Eller | Expérience généraleThis facility lack parking and easy access to the facilities. Otherwise its good.
LARRY HANCEY | Expérience généraleAll other U-Haul facilities are equipped to transport U-Boxes to a residential location. This facility is not, which makes it extremely difficult to finalize moving. Totally unsatisfactory!!
Jaxon Tate | Expérience généraleStaff was extremely helpful. My only complaint is this... the door that rolls up in my unit was bent & would not open many times. going. They indicated it was difficult to get someone up to fix it
Dawn and or bill Livingston | Expérience généralethe only thing i will complain about was when i finally moved my stuff out of storage is that i had alot of mouse droppings in my stuff and also some of my boxes were chewed into by mice
LAURA JOHNSON | Expérience généraleClean and well run.
Jerome Hulm | Expérience généraleAll the staff very helpful and customer friendly. A pleasure to work with
Charles Bell | Expérience généraleGreat experience the people at U-Haul. Very friendly and helpful. They could use some help answering the phone.
Jim Kelley | Expérience généraleThe building is very clean, has easy access, and the staff are very helpful and friendly.
Kathy Stone | Expérience généraleExcellent in every way, have used this Haul location for years!
John Cagnola III | Expérience générale