Customer Reviews for U-Haul Moving & Storage of Rose City

2 090 évaluations

411 N Northwest Loop 323   Tyler, TX 75702
(1/4 mile north of 64 Hwy on loop 323)

(903) 939-2913

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(903) 939-2913

411 N Northwest Loop 323
Tyler, TX 75702
(1/4 mile north of 64 Hwy on loop 323)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

I wasn’t offered or told about insurance y’all storage is faulty rain got in my storage ruined a lot of my things along with my dead son things and u guys did nothing didn’t take me seriously at all I am looking into what I can do about this

CAMRYN STOVALL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harlan alexander 
Évaluation :
3

crowded drop off area at gate (narrow road for big trucks). nobody in office.

BRENT BOYLE 
Évaluation :
1

I did all the pre-check items to expedite the rental online. Had to go through 45 minutes of more questioning at the location to get the rental. Such a waste of time. 2 people working and I was the only customer.

Gerald Reynolds 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie Williams 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lisa Beene 
Évaluation :
4

Very busy location. Two employees would help at the checkout counter.

Belinda Cole 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adair Stoker 
Évaluation :
5

Low tire sensor was bad so constantly showed that you have a low tire. Handle on drivers window was broken making it hard to roll down or up. The arrow on the little gas mileage gauge that tells you to keep it in the green area to save gas was sitting at the halfway point even when sitting still so when you barely accelerate it goes into the red. All minor things but should be fixed.

RAY GREEN 
Évaluation :
5

Chris the salesman was very knowledgeable and a-lot of help

Fabian Clark 
Évaluation :
5

I have used this drop-off location before with the same employee. I was very pleased with her skills and knowledge.

Gary Stone 
Évaluation :
1

Truck rental has issues with the steering wheel being loose, had to push down very hard on the brakes to get them to work, and every bump made the van feel and sound like it was going to break. The guy working definitely did not want to be there.

Karlee Hall 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elmer Hendricks 
Évaluation :
5

Uvonda was very helpful. She did an awesome job- even though she was the only staff member on site that day. It was quick and easy!

Jill Zavala 
Évaluation :
1

Trailer was not at original agreed upon location, had to detour to a second location that opened an hour later than the agreed upon pickup time. When arriving at new agreed upon location at agreed upon time, no employee was present and the office was locked. Employee showed up an hour later than posted opening time, causing my moving arrangements to be delayed by a total of 2 hours. GM of the site at 411 loop 323 did not answer or respond to messages in the posted number at the location either. This 2 hour delay caused rippling negative effects throughout the day, effectively de-railing any plans that were pre-arranged. The overall experience because of this was terrible.

WILLIAM BROWN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim Haynes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY KREGER 
Évaluation :
5

The representatives we dealt with were both professional and friendly.

Joel Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max Walker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Walker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Walker 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rodney johnston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Hill 
Évaluation :
2

Rude

justin bell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel Cantrelle 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chris Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Johnston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russel Logan 
Évaluation :
4

My only disappointment was that the storage units were not accessible after 10 pm and we didn't get finished moving until 11:30 pm so we had to leave our personal belongings locked in the uhaul until it opened. However, the staff was very understanding and worked with us to extend the lease so that we could get our things unloaded.

RICHARD MCDANIEL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Idayzjah Maxie 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Quincy Gardner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY BIRMINGHAM 
Évaluation :
5

Great, very friendly, professional.

alberto flores 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett Rodden 
Évaluation :
1

Person was rude and not helpful at all. Didn't talk to us about check equipment or how to make note of damage. We took pictures of broken mirror in case we needed it and we did.

BRANDI TYNES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Jackson 
Évaluation :
5

The manager, the representative staffing the desk, and the young man who received the vehicle when I returned it provided excellent customer service. The young lady at the desk had a gentleman who was in line before me who was extremely rude. He requested a quote, but he did not want to provide the information for the system to generate a quote, although she professionally, kindly, and adequately informed him why she needed to have this information to provide his request. He angrily exited the premises without the requested information , acting as if the young lady was the problem. DZ

Drewvette zomalt 
Évaluation :
5

Chris was outstanding! Professional & very helpful.

thaddeus tolleson 
Évaluation :
4

but i never got my money back i only used the truck for less than 12 hrs the guy say he was going to do something to get the rest of my money back and never did

timoteo varena 
Évaluation :
5

The manager was cool respectful and got me taken care of will be back again.

Bill dews 
Évaluation :
5

The Service was excellent

abel lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Iles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Lynn 
Évaluation :
4

Need to lubricate the moving parts on your trailers so that they work good for the customers.

Radney Turner 
Évaluation :
1

The woman called and said we failed to leave the keys. She said we would owe another days rental if we didn't come up with them. I drove like a crazy person to find them before the noon cut-off time. When I called her back to tell her where they were, she had found them but didn't bother to call and tell me. My son had dropped them in the slot. She caused me extreme stress and worry for no reason.

Ethan Masters 
Évaluation :
5

Everything was great. The manager there is always fast friendly, and informative. She does a great job. Always use this location in Tyler.

Michael Welch 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin Smithwick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parker Guy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myrna Cremeen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cedric Mackey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Cerda 
Évaluation :
3

Didn't like not getting a refund back. Paid on 24th move out 27th. Very rude with. Them for 8 years.

SHARLYN CALLOWAY  |  Expérience générale 
Évaluation :
4

Windows were not sealed correctly so the cabin was noisy because air was coming in and when I got stuck driving through the thunderstorm where all the air was coming in was now rain coming in and getting me all wet. No cruise control, not sure if that is in all u-hauls or just that particular one that I was blessed with to travel almost 500 miles with. None of the outlets would work so I could not charge my phone so I also drove across Texas with a dead phone in a thunderstorm with hail and lightening. Thank you for an experience I would wish on no one!

STEPHANIE RISLEY 
Évaluation :
2

The lock to their storage unit would not open and I was unable to get my moving supplies. You might want to have a better fail safe system in place.

Jason Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin Sprague 
Évaluation :
5

Nothing to me that went too smooth ! I have no issues

tyrenzo bryant 
Évaluation :
5

Friendly and reliable!

Katelyn Lawrence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharunda anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reuben Thurman 
Évaluation :
5

If you charge per the mile , then customer should have the right to get a refund for unused mileage

Arturo Hinojosa 
Évaluation :
5

This location was great. Would use again

David McCoy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan Bennett 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea Rosales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris Long  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shareka Fuller  |  Expérience générale 
Évaluation :
5

Never have issues from Uhaul and this location.... Wade

wade holitzke 
Évaluation :
5

Excellent service and excellent equipment!

Laura Shields 
Évaluation :
3

Quoted 0,79 a mile on the phone. Had to pay 0,99 mile. Established mileage was 7 miles off. The gas on contract said tank was 7/8 full. The actual tank was less than 3/4. Got pictures. The initial person that waited on me was almost non verbal. Hard to understand and acted like he did not want to be there. So after having to bring the gas level up and correct the 7 established miles I figured gas mileage at 5,6 miles to the gallon. Doesn't set well with a person on a fixed income. The person that checked me back in was quite efficient but did not adjust my issue I will remember next time I need a rental. Ronnie Humphrey.

Ronnie Humphrey 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony Millard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adiana Minjarez 
Évaluation :
5

Nothing great customer service

Andy Reed 
Évaluation :
2

The location where I was expected to park the trailer was cramped by trucks directly across the drive yet there was plenty of room to redesign the parking configuration to make it much more practical. When I was trying to park in an open location that was not as cramped I was yelled at and told that if I did not like where I was told to park the trailer I could take it somewhere else. The spot I was trying to put it in was reserved for them to park their cars! There were 3 individuals in my face being rude, one of which said he didn't even work there, but was welcomed by the others as part of the gang that were ganged up against me in my contentment against their reluctance to make a safer solution to parking my trailer. It was the worst I have ever been treated as a customer to my memory.

Claude Christner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy Morrison 
Évaluation :
5

Kind and helpful with hookup of the trailer

cristina carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john Warren 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chip WRIGHT 
Évaluation :
4

Please advise what the $25 charge made on 11/24 was for. I do not believe this was authorized. ref number 241374633295009329854001

Cheryl Ivers 
Évaluation :
5

This is the only location in Tyler that I use. Customer service is always excellent. Everyone's always nice and it's fast and efficient.

LaKeisha McGee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn McGee 
Évaluation :
5

The service was great. Chris and Kay were awesome and super helpful.

Chris Washburn 
Évaluation :
1

I had no issues with the rental itself. I left my tv remote in the center console. I called at 8:59 AM this morning to collect it but there was no answer. My call was forwarded to the centralized call center. The agent attempted to call but again there was no answer. The agent sent a message to the local office to call me. I had not received a call by 10:30, so I went to the facility. The worker was not motivated to help and asked for the truck number. I gave him my information while I attempted to look up the information. After about 5 minutes, I located the truck number but he said it was already rented out again.

Thomas Deleon 
Évaluation :
1

Don’t ever go there you’ll regret it!

Tarva Smith 
Évaluation :
1

The manager was too busy on the phone trying to take care of me. I just buried my husband and had driven from Houston and went straight there. I had been on the app which wouldn't go through. I had called the 800# for an hour and could get the reservation to work. I had to have a tow dolly. In the app it was $69. the Mngr. Said a regular trailer to tow it was only $10. more. That was a lie. She charged me $99.. then on top of that I told her I was alone and couldn't take the truck I'd be back in the morning. I asked what time she opened she said 7. I said I'll be here at 8. She asked if I needed someone to help with the trailer, I said yes, she said I'll have someone here to do it for you. Charged for that. Then she handed me the contract after going over it so fast it was like a recording on high speed. Then handed me the key. I left went home to rest. Got there on the 19th before 8 am. She's outside so I stopped to tell her I was there to pick up the truck. Can't take the car trailer yet since the ramp can't come down to load. I'd be back to get it before 7. Left my car there all day. Went and loaded got back there to notice the contract said I had picked the truck up the night before. I told her there was no way I could get back to Houston( 5 hrs) away, unload, and get that equipment to Red Bluff by 3:36 pm. She started raising her voice at me, twisting the events in the conversations saying I did pick it up if she handed me the key the night before, whether I got the truck or not! Accused me of being rude when it was me trying to explain I didn't get why she gave me the key. I clearly told her first I can't load the trailer, and can't pick any up till 8 the next morning. She continued to raise her voice and tell me it's too bad! Do you still want the car trailer or not??? Then the guy that attempted to hook it up couldn't. He had to have her do it. It was the ugliest, oldest beat up pc of equipment in the yard. The truck was hard to drive, way too much sway in the steering wheel and gear shift. Nightmare driving it. The ramps were stuck couldn't get the right one to come down from rust. Then drive 6 1/2 hrs to get back to Houston and I was so stressed from the entire negative experience I had to call Red Bluff and pay for another day. I've used Uhaul for over 40 yrs. And the way this woman manipulated the rental I'll never use you again! The most vial, narcissistic behavior I've ever experienced in a retail sale. I've been in customer service since I was 15. I'm fixing to be 67. I'm the customer , not your servant. There's more I just don't want to talk about any longer. And the 800# do it yourself, is a joke! I paid a $138. in gas to get that pc of junk to Houston. It's the last time I use you! Mainly because of her…. Good luck!

Tarva Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Christensen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason McClure 
Évaluation :
1

We showed up to rent a trailer and this GM was just plain rude. The GM had a hard time even preforming the rental and it took multiple tries which she got more rude the more she tried. She never explained where to put the trailer when we were done so you think I would be safe putting it in the return lane but man was I wrong. Since she was rude and slow during the rental, I didn't want to deal with them so when we returned we pulled up next to the return lane and I started the mobile return. I was half way through when this GM came out of the office with not even a hello and demanded that I hook this trailer back up and we move it for her. I told her was this not the return lane since it is mark right there and I was informed very rudely that it was not the trailer return lane which she never explained when we picked up the trailer and that I had to move it because it couldn't go there. When I hooked it back up and took it where she said she dragged it into place without checking anything. I was then told I could either finish the return myself or I would have to come into the office. Since when can I not return a trailer in the return lane? and I told her when she came out that I was almost done with it already so why make me spend more time hooking it back up instead letting me finish the return and preform a level 1 like you are supposed to then put it back. I will not be using this U-Haul again. I rather go to dealers when deal with a rude GM what doesn't know how to do basic customer service. I really hope she isn't the one trailer the other employees.

Micheal Garrett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna Snyder 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donnell Burwell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas Roy  |  Expérience générale 
Évaluation :
4

I was clearing the containers. Your items are kept in a controlled environment which is a good thing.

Roschell Webb 
Évaluation :
2

No major issues with this location, except no clearly marked key drop box. Maybe it was obvious and I missed it. How I got to this location, different. I set up 24/7 at a location near me, I arrive at location for pick and I was unable to check in. After talking with a phone rep, keys were not placed in lock box. The rep was good and helpful in getting me setup for another location and upgraded size of truck at no additional charge. It was helpful she was able to locate a truck for me that night. However, I did not need an upgraded size, I chose original location so I did not have to drive an additional 40 miles and not have to pay that additional mileage.

James Justus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY BROWN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall Walls  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roschell Webb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton Felts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Kemp 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Celeste Cunningham 
Évaluation :
5

Excellent customer satisfaction

PEDRO ZUNIGA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA SMITH  |  Expérience générale 
Évaluation :
1

Make sure that’s somebody doesn’t get charged for miles they didn’t go!

Jyran shaw 
Évaluation :
1

Price wasn't I told online , I nerver received any paperwork at the checkin , the lady didn't know how to fix the printer, I was told 114 for 2 days renting a truck , come out to 150 at the end .

Breck Arnold 
Évaluation :
4

Arrived at a busy time I guess. Lots of people with not a lot of staff. Small office.

Michael Roper 
Évaluation :
5

Nothing. Everything was perfect, employees were very nice.

Leonard Canaan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Permenter 
Évaluation :
5

The truck leaked and water got on my boxes.

Steve Braslow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN TURNER 
Évaluation :
5

I received great service and reps were very helpful

LATONYA COLEMAN  |  Premières impressions 
Évaluation :
1

Most of the staff is very unprofessional and extremely rude. One staff member was inebriated or under some sort of influence and was unable to open the store as a result. The General (Uvanda) and Area (Matt) managers were extremely rude and disrespectful. My reservation that should have only taken me about 1-2 hours to receive and load and be on my way took more than 5 hours due to staff absence, lack of communication and response, and unprofessionalism. The General Manager threatened to call law enforcement on me simply because after 5 hours, when she decided to show up at her job, I asked her if she would hurry so that I could go. She would not and actually had me just standing there while her report was loading and when I asked how much longer it would take she said "Oh, I'm done with you" in a very much disregarding and disrespectful tone. Prior to this, the Area Manager, Matt, hung up in my face after yelling "Well, then just don't get the truck!" when I was seeking resolve as a customer for such inconveniences. My overall experience has been absolutely horrible and frustrating, and I will likely never use U-haul again.

Cashay Carter  |  Expérience générale 
Évaluation :
4

Didn’t know where the key drop box was located

Travis Jenkins  |  Online Move In 
Évaluation :
3

We were customers for almost a decade, and i wish we had changed providers much sooner. We paid for key fobs monthly to get thru the gate, and they rarely if ever worked. The final straw was we wanted an additional unit, and called towards the end of September to secure it. We were told we would get a unit after the first of the month. After the 1st of October we called and kept getting put further and further back, the representatives saying they just needed to empty the unit. After 3 weeks of calling daily, if not multiple times a day, they still didn't have it ready, and at this point we were weeks behind getting our employee set up to work, we got a unit across the street at a new competitor... and then proceeded to move our current 2 units as well. Even though we had emptied and notified the staff well before the billing date, we were still charged another month for both units.

Satelite sourse  |  Expérience générale 
Évaluation :
4

Staff was very friendly & helpful.

VIRGINIAL GREER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maria bellmass  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilynn Mccullough  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresia Taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Montgomery  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakisha Windom  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie Westbrook  |  Expérience générale 
Évaluation :
5

Only thing bad I can say is that the rubber on the over head door need to be replace to is worn out!

Alonzo Wide  |  Expérience générale 
Évaluation :
3

The Gate is inoperable, very hard to get around as the large trucks are parked in on path and there is a building to close to make the corner. That is why the post for the gate is hit and out of the ground.

dwaine hall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBRAHIM MPIANA  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason swetlik  |  Expérience générale 
Évaluation :
2

Stink the customer service was not good rude slow and unorganized they gave us a small storage said it was all they had me and my wife saw a bigger one open after putting 75 % of our thing in it damaging scratching them to fit and whent to office asked about the bigger one they said a guy didn’t put it in system that bigger ones was available then I had to take everything out the small storage load on to truck and unload back in to the bigger one highly unsatisfied

Thomas Roy  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kerry Brooks  |  Expérience générale 
Évaluation :
4

Two representatives dowel was very peaceful, respectful, helpful, and the mission was accomplish

charles jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jemeeca Dixon  |  Premières impressions 
Évaluation :
5

I have been with U-haul several years and have been pleased.

MARGARET WILLIAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

uvunda bagley  |  Expérience générale 
Évaluation :
2

I will never rent from a U-Haul facility ever again. This has been the worst experience within the last year. Not to mention I was forced to pay an extra fee of $25 to throw a few boxes in the garage. I never was told uhaul charged to use the garage. I would never recommend U-Haul to anyone. Staff are the absolute worst at the tyler, tx rose city location especially management!

april clay  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty Brooks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank WIlliamson  |  Premières impressions 
Évaluation :
5

The staff was very professional,helpful, attentive and made sure myself and child were safe during the duration of our visit. I really appreciate them going above and beyond for us and would definitely use this facility again. I also just love that they were empathetic and so understanding to our needs!

Sherrie Beaty  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty Brooks  |  Online Move In 
Évaluation :
5

Got in and out of office with minimal interruptions. Staff was very nice to work with!

Charlotte campbell  |  Premières impressions 
Évaluation :
1

Management was rude after I was telling her that I paid my unit up and I needed a refund. It's not what she said it's how she said it. Then she called me and fixed the problem so it's fine. And the little boy she have working there customer service is bad he don't talk he just stare at you

shunta carter  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittany Bailey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRA CRUTCHFIELD  |  Expérience générale 
Évaluation :
1

I paid for a storage building online. After arriving I had to pay for another storage building because the lady at the counter didn't want to listen. Will never be using that storage. And her attitude was terrible! Do not use this place !

Kourtney Collins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Miller  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Hicks  |  Expérience générale 
Évaluation :
1

The rating has ABSOLUTELY NOTHING TO DO WITH THE EMPLOYEES. The employees that I talked to most recently were absolutely amazing, their personalities were contagious and absolutely delightful. I just can't stand uhall. The price rises are praying on people's out of sight out of mind. It's kinda annoying to watch the price consistently rise dispute the facility most definitely being paid off. having an understanding of how much $100 is as my WEEKLY grocery bill is more than $100 pisses me off knowing some people have no choice but to store their things for extended periods of time as the units price constantly makes it more difficult to get back in the position to be able to empty out the units. This seems like a trap for people who are struggling to fix themselves financially especially in the current economy. If you want people to move out or give an extra push to keep the occupancy more manageable, try starting with text notifications or at least some kinda of reminder for people about the unit they have. So would I refer uhall to a friend? no. Maybe to my worst enemy but even then I'd feel guilty.

DAVID BLEDSOE  |  Expérience générale 
Évaluation :
5

Desiree white I believe her name was, she was obviously handling a bunch of difficult customers but regaurdless her and I were chopping it up like best friends as complete strangers. She gave me a good experience moving in even though she was handling a lot at the same time 20 minutes before closing.Thanks 

ROBIN ASKEW  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin evaige  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Silva  |  Expérience générale 
Évaluation :
4

Thank you for the optimum professionalism

Travis Preston  |  Expérience générale 
Évaluation :
5

This location is clean and is very professional. Thank you for helping us during our journey.

Travis Preston  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKEASHA STURNS  |  Expérience générale 
Évaluation :
5

I would use U-Haul again and recommend it.

Victor Silva  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martezees Davis  |  Premières impressions 
Évaluation :
2

Storage cost increase 2-3 time customers service declined New door put on storage(great) but not notified Had to make second trip to get new keys to the lock on storage because person working did not have access to the safe (live 15 miles away) couple of time door locked worker seem to have no since of urgency

Brenda Dewberry  |  Expérience générale 
Évaluation :
4

Aucun

Dewayne Jones  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larry johnigan  |  Expérience générale 
Évaluation :
2

The unit that was rented to me had a hole in the wall and leaking water on the inside of the unit

Edward Tilley  |  Premières impressions 
Évaluation :
5

The staff was super friendly and very helpful

Dorathy Anderson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia Walsh  |  Expérience générale 
Évaluation :
5

Uvunda and the other lady on shift 10/26/22 was the most genuinely nice people! They where very knowledgeable about the business we where conducting and let me know of all options we had.

Kiara Elmore  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY BLAYLOCK  |  Expérience générale 
Évaluation :
5

I'm disappointed that after paying for September rent and being totally moved out within the next ten days I did not receive my partial refund. When I payed I let them know I would be moved out very soon. They said I should get a refund. No one has reached out to me.

Michelle Walsh  |  Expérience générale 
Évaluation :
2

The guy took my id and put my name on this unit without my permission!!!

tamala bircher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SELENA REYNA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Buckelew  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Morrison  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Dorsey  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT MILLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Del Thornton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sterling Brooks  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nikki Wade  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

octavia bosley  |  Premières impressions 
Évaluation :
3

It was the constant going up on the price and nothing changed the security was the same the acthe access was the same nothing changed other than the price in the time that I had rented the unit I do believe my amount went up 2 to 3 times in the short amount of time that I rented this storage

Antionette Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taneisha Bolton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Walsh  |  Premières impressions 
Évaluation :
3

Lot of my stuff was water damaged as if it was raining in my storage

eric bell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

katrina burns  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCHA DAVIS  |  Premières impressions 
Évaluation :
5

Excellent

julia lewis  |  Expérience générale 
Évaluation :
4

I haven't moved in yet but when I do I will tell you more.

julia lewis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquinti Jones  |  Expérience générale 
Évaluation :
3

S.O.

MONICA HEARD  |  Premières impressions 
Évaluation :
1

My storage was broke into the let anybody in and won't help u when this happens they won't check the cameras because they say they don't know what day it happened

Amy Utley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane hill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April Joshlin  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kiara Smith  |  Expérience générale 
Évaluation :
5

Bradley and Paige were excellent. They took care of us and they were friendly, concerned, and courteous. Thank you for making this transition smooth and easy as possible!! Tonya Pettie

Tonya Pettie  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laShellie meeks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellis Horn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA NEAL  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana Greenwood  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen Garner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Kerkhoff  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ch'tory buckner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER WELCH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca basa  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashell Garvin  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIA POOLE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

uronda LEWIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEKEBRA ALLEN  |  Expérience générale 
Évaluation :
4

Sometimes really difficult to get in touch with personnel on phone. I lived out of town and couldn't always physically go to Tyler.

Alyse Bass  |  Expérience générale 
Évaluation :
5

The manager and staff were verry helpful. You should be proud of these people

Larry Cox  |  Expérience générale 
Évaluation :
4

No problems.

Harold Beasley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marcia smith  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lakesha Johnson  |  Expérience générale 
Évaluation :
5

Darren and James helped me very much am going thru some things in my life right now they were a blessing and the owner is a very understanding and good man thank yall very much

Jared Stinecipher  |  Premières impressions 
Évaluation :
5

Very good

DANIEL MCKINNEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Cox  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia Carter  |  Expérience générale 
Évaluation :
5

They kindly processed my storage agreement by phone to accommodate my late arrival. Very helpful!

Erin Powell  |  Premières impressions 
Évaluation :
4

Mr John was amazing and any situation that came about, he handled with grace and experience. The facility is well kept and clean.

Lakesha Johnson  |  Premières impressions 
Évaluation :
5

My first time ever having to get a storage!!! My go to place hands down!!!

Lakreshia Thompson  |  Expérience générale 
Évaluation :
5

The your employees was helpful and knowledgeable with your policy. At both locations (Dallas &Tyler). I thank you for a pleasant experience which made my moving experience more manageable.

Cheryl Wallace  |  Expérience générale 
Évaluation :
2

This facility is difficult to enter and exit with trailers and moving vans. They should buy some of the empty parking lot next door to store the Uhaul trucks. The staff was excellent tho!

martha alden   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cedric mosley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA NEAL  |  Premières impressions 
Évaluation :
5

John and James were awesome. Very helpful and attentive. So nice! I couldn't believe it! We came from out of town and had reservations for 2 storage units, one came with the truck rental and the other we had to reserve separate because we had so much stuff. John arranged for us to use one larger! Just very kind and respectful guys. I'll definitely use this location again if needed.

Sherrie Bettenhausen  |  Expérience générale 
Évaluation :
5

John is a life saver! He immediately identified with what all I needed and was able to accommodate. My most sincere appreciation for John and James!

Sherrie Bettenhausen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Logan  |  Expérience générale 
Évaluation :
5

Friendly staff and the best price. So glad I stopped by.

robin evaige  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jameshia Cooks  |  Expérience générale 
Évaluation :
3

S.O.

Betty White  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin Creecy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Rockett  |  Expérience générale 
Évaluation :
4

James and John where very polite helpful and caring. They where very professional and polite. I have no complaints the place was clean and the pricing was affordable. I would definitely recommend this facility.

Detra Childs  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jameshia Cooks  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREA LOPEZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Hunt  |  Premières impressions 
Évaluation :
3

Unit was already overpriced, then the rent was raised

Skylin Williams  |  Expérience générale 
Évaluation :
3

Great service... Just had to wait on getting my unit cleaned for awhile.

Betty White  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan Head  |  Premières impressions 
Évaluation :
5

James was very helpful and I would definitely recommend the service to others.

Carleisha Johnson  |  Premières impressions 
Évaluation :
5

Mr. John was exceptional and very helpful.

Tiketa Oneal  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos De Fizer  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Eubanks  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaci Nichols  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timeka Jennings  |  Expérience générale 
Évaluation :
5

I would come back because of the helpfulness of the staff and because when you call the number a person at the actual store picks up. They've been the most helpful staff I would imagine in a storage facility.

josh drew  |  Expérience générale 
Évaluation :
5

John and Jimmy went out of their way to help us with our needs.

Mary Northam  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICIA LEMUS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD JACKSON  |  Premières impressions 
Évaluation :
5

Need to fix the pot holes

Paul Donnelly  |  Expérience générale 
Évaluation :
5

My only complaint is I reserved online, but when I arrived, the unit was not available even though I had a reservation. Luckily, staff at location were able to provide a different unit.

CHLOE PATTERSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK PIZZOLATTO  |  Expérience générale 
Évaluation :
5

Great place and Great people

JESSICA TAYLOR  |  Expérience générale 
Évaluation :
5

Thank you James for all your help!!! 😊

Heath Zweifel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter Harkrder  |  Expérience générale 
Évaluation :
5

Jimmy and John were there when we arrived. They were excellent. Great customer service and fast. Very informative and helpful in there work place and I instantly felt comfortable with my storage unit.

JESSICA TAYLOR  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

ED GRAVES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Leitzel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Caplinger  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antionette Williams  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful. Would definitely recommend this facility.

Kevin Leitzel  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ENDIA GREGORY  |  Expérience générale 
Évaluation :
4

Gate access was not working. I will have to go back To get a gate key.

Paul Donnelly  |  Premières impressions 
Évaluation :
5

I was a customer for 8 years and was always treated with kindness. The employees were like family to me. Kat and Mr. John were the best.. Thanks again for securing my items. Apj

APRIL JOSHLIN  |  Expérience générale 
Évaluation :
5

Safe and secure location. Staff was always helpful and friendly.

gail boyce  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronnie Loy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY HOLLEY  |  Expérience générale 
Évaluation :
5

Everything great communication great

richard jones  |  Premières impressions 
Évaluation :
5

Everything was great from the first phone call to the dropping off the truck. A storage unit was included at no charge. I got more than I expected and pick up was as easy as the drop off. Great organization.

ED GRAVES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim gregan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Bartlett  |  Expérience générale 
Évaluation :
3

Was not happy that monthly rent is not pro rated if moving within that monthly payme t sur date. I paid for 28 days that i didnt use the unit, missed by 2 days. I feel this is unprofessional, unethical, as well as not the norm for the industry. Therefore i wouldn't recommended to others based on this.

Michelle Bizzarri  |  Expérience générale 
Évaluation :
5

James was EXCELLENT!!! He went over and beyond his duty!! He was very helpful!! We give him kudos and more kudos!!! He deserves a RAISE!!! THANKS FOR EMPLOYING SUCH A PLEASANT, COMPASSIONATE PERSON!!

Lauretta Lockhart  |  Premières impressions 
Évaluation :
3

Good experience here! I had a climate air storage and it was great. Never had any problems, went in and out spent hours at a time cleaning and organizing my storage, never had any problems.

TACARA MCKELLAR  |  Expérience générale 
Évaluation :
4

Good, clean, safe storage facility. It's easily accessible and staff was always friendly and accommodating. This facility met my temporary storage needs.

BILL BUTLER  |  Expérience générale 
Évaluation :
4

Sometimes, not often, I had to wait to get in because of the narrow driveway. I never like where the exit card reader is located, it made you get out of the vehicle.

daniel lopez  |  Expérience générale 
Évaluation :
5

No complaints here. Quick easy in and out got done with the move sooner than expected. 👍

Paul Avritt  |  Premières impressions 
Évaluation :
5

Only had it for short term use but, everyone I encountered was very helpful in the move in process and move out was a breeze.

JASON HERBST  |  Expérience générale 
Évaluation :
5

Everyone was nice and helpful while I was a customer the past few years. Thanks

DON OJEDA  |  Expérience générale 
Évaluation :
5

The transition was smooth and quick.

Lindsey Vaughn  |  Premières impressions 
Évaluation :
4

Thank you all for the help and kindness.

Vina Atkinson  |  Expérience générale 
Évaluation :
3

Due too over charged my account in July and withdraw 2 times ...not happy... Bank charges...

Rhonda Clark  |  Expérience générale 
Évaluation :
4

good overall experience, systems down when went to get truck so bit of a wait but otherwise good.

Michelle Bizzarri  |  Premières impressions 
Évaluation :
5

24-hr unit access is great. Excellent service à la clientèle.

Tammy Shaw  |  Premières impressions 
Évaluation :
5

Mr.Priebe was very helpful. He was absolutely great !

Alexis White  |  Premières impressions 
Évaluation :
1

The place leaked and two pieces of our furniture were damaged. We spoke with the insurance for the claim and we were given funds to replace the furniture.

Jonathan Sego  |  Expérience générale 
Évaluation :
5

This was a great experience dealing with Kristin and the staff. Thank you very much.

Ed Schuchardt  |  Expérience générale 
Évaluation :
5

Enjoyed the people in office grounds feel safe

ALLEN HALL  |  Expérience générale 
Évaluation :
5

James is great, it's always a pleasure dealing with him.

Maria Cardona  |  Expérience générale 
Évaluation :
5

Very helpful people to deal with. We had 0 issues. I highly recommend Rose City Uhaul. Bill Butler

BILL BUTLER  |  Premières impressions 
Évaluation :
5

The guy at the desk was very helpful and polite. Enjoyed his personality. We arrived right on time and the location didn't have our information and he still took care of us.

eric ashley  |  Premières impressions 
Évaluation :
4

Thank you, Anna Williams in VA and John Priebe in TX for your awesome assistances with my move. My experience with U-Haul during my move to Texas was a God send experience. Thank you everyone again.

Vina Atkinson  |  Premières impressions 
Évaluation :
5

This facility looks a bit older and run down but it actually is not....once inside I found the units are very nice and clean. The manager was so friendly and helpful. A win win all around.......

james allison  |  Premières impressions 
Évaluation :
5

Better than it was,,

BRET PASCHALL  |  Expérience générale 
Évaluation :
4

Thanks

coquease louis  |  Expérience générale 
Évaluation :
5

I had no problems grate place to store your stuff!!!😎

Henry Scott  |  Expérience générale 
Évaluation :
5

Kristin was very kind and professional, informative and was able to arrange a second unit for me. Great experience thru the whole process.

Karen Smith  |  Premières impressions 
Évaluation :
5

Excellent staff and facilities.

Rick Henderson  |  Expérience générale 
Évaluation :
5

A very good storage facility and well knowledgeable staff. Would recommend anyone that want to store your items in a clean and safe place. Cynthia Logan.

Cynthia Logan  |  Expérience générale 
Évaluation :
4

A little water damage from a leak from the unit next to mine.

Sharon Baker  |  Expérience générale 
Évaluation :
5

Friendly and professional staff

Cleveland Harris  |  Expérience générale 
Évaluation :
3

I came out to my storage unit, behold there was a padlock on the door. I wasn't inform as of when l rented, that empty storage is not made use of will locked by the management at the end of the day.

RAPHEAL ESSOH  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Susan Miller  |  Expérience générale 
Évaluation :
5

The staff was great , they were very helpful when I needed to ask questions.

Theresa Lishamer  |  Expérience générale 
Évaluation :
1

Since I cancelled this entire reservation over a month ago, there is nothing to grade your service on except for lack of knowledge.

Helena Ritz Unzueta  |  Réservation 
Évaluation :
5

Amanda and James were very professional when helping me get situated with my storage unit. They went above and beyond to make sure that I was taken care of and answered every question that I had.

Ericka Johnson  |  Premières impressions 
Évaluation :
3

No comment

Lynn vanorden  |  Expérience générale 
Évaluation :
5

All staff was very professional and friendly, would highly recommend to anyone

wayne shepardson  |  Expérience générale 
Évaluation :
5

Great storage facility. Staff is very friendly and accommodating for special requests. They have security type locks to purchase for your storage unit.

Cheryl Friedell  |  Expérience générale 
Évaluation :
5

I would highly recommend this storage facility the staff was very friendly and took the time and patience with me and explain all unit's so that I would get only what I needed.

Sally Johnson  |  Expérience générale 
Évaluation :
4

I was happy with the service and the price. I will recommend this place to my friends and family and in the future If I need more storage and space I will gladly come back to this place. Merci!

Jonathan Najera  |  Expérience générale 
Évaluation :
1

Sucks owner rude

kyle wyant  |  Expérience générale 
Évaluation :
5

Chose it for the convenience. No issues.

maudrey hendricks  |  Expérience générale 
Évaluation :
5

The person helping us was so nice and informative.

Rachel Fouse  |  Réservation 
Évaluation :
5

excellent service

VICKIE MORELAND  |  Réservation 
Évaluation :
5

It was very easy to find and the staff was very helpful

Theresa Lishamer  |  Réservation 
Évaluation :
5

I liked the fact that it was easy to get to and easy to find.

Theresa Lishamer  |  Réservation 
Évaluation :
5

Staff was very helpful and friendly, made sure I had everything I needed.

Delphia Elizabeth Betts  |  Expérience générale 
Évaluation :
5

Outstanding

marcus van lane  |  Expérience générale 
Évaluation :
5

Aucun

GABRIELA VELAZQUEZ  |  Expérience générale 
Évaluation :
5

The staff Amanda,James,Patrick & Christen were very sensitive to my needs. All of them were very helpful. Amanda has the best team I have ever encountered. James was a jack of all trades.

Carla Walker  |  Expérience générale 
Évaluation :
5

Really like doing business here people are very friendly knowledgeable and willing to help you I need my book that says a lot ....Keep it up you guys are doing great .

Richard Flores  |  Expérience générale 
Évaluation :
5

Front desk woman was amazing. We clicked right away both being transplants of Tyler. Very helpful & knowledgeable about the area.

KEONNA QUARLES  |  Expérience générale 
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