Was given a storage unit that was already occupied, manager was supposed to call us back, never called. We had to cancelled our reservation and find a new storage facility due as we needed a unit ASAP. There seems to be an issue with what is rented, what is available on site and also online...things do not match up and lead to customer frustration. Employee was not empowered to be able to fix the situation.
HENRY Y | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Sanford
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The team Anthony and Lashae are a great team
Brandell M | Premières impressionsWouldn’t use again
Casey SGood place, I like the security
Selva D | Expérience généraleWe were given a storage unit that had a lock already on it. we went back to office, nothing else available. It seems that that the online booking and store booking do not match up. Manager is supposed to call us today, 4/14/24, to hopefully fix the situation as we currently still have a unit but cannot access it.
HENRY Y | Premières impressionsAccording to me, nothing. Thanks
GLORIA HThe drivers were exceptional. As retired truck driver it was great seeing females delivering my stuff. When I first called the woman on the phone did not tell me I had to pay to have the u-box delivered to my new house. Over good review but phone people need a little more training.
Dale FManagement and all the help there is very helpful and very nice
peter bI believe everyone works very well, communication was excellent, the team help in every step of the way. Five star all day for the team on that day 4/4/2024,
Abimael RI rented a trailer and returned it to the same location and to the same attendant on the same day. I requested a receipt from the associate who assisted with the return. I was advised I would receive a receipt by email shortly. A week later, I was stunned to receive a credit card charge notice for $261.78, for a full week of rental. Additionally, I was appalled of the news of there being no record of the trailer being returned. At the very least an explanation is warranted for this unpleasant experience and outcome with H-Haul services. Thank you kindly,
MAXIMO DEveryone was very nice and professional!!
michael nCharged me for fuel when I delivered you a truck you needed. I didn't need to drive to Sanford. I returned truck a day early below estimated milage to a location that was not convenient just to be up charged.
David ATruck has a weir mechanical issue causing a bouncy ride from time to time.
jionel rMgr.very helpful and kind
HARRY M | Premières impressionsI have use U Haul many times and like the way I'm treated when I use it.
Jorge FMetal boxes were amazing. Staff was awesome. No recomendations
David MThe only negative is the Velcro and alignment of the door on one needs an upgrade. Suggestion- the opening for securing our boxes with a lock be enlarged for a trustworthy lock to fit. FYI - returned moving pads to Int'l Speedway, DB location. Pictures available.
LOUISE GI was hesitant going with UHaul for my move, however I was pleasantly surprised how smooth the move was, I was constantly notified, there was never a question by me on what was happening next. Merci
Martina VReally great manager in Denver - Jose was super helpful.
bill lThe lady was doing excellent work she deserves a raise
Ruben G1. Went to the location to uplift truck, and no one was at the counter. After, tapping on the counter several times, still no response. Walk around and saw someone in the lunch room and had to call out several times before the agent saw me (music was playing). 2. Previous location, the agent normally walk you to the vehicle. This time, I was told to go to the parking lot and see which vehicle matches the Tag on the receipt. 3. After checking the vehicle, the fuel was not marked correctly. 4. Went back inside the store and the agent claimed it will be taken care of when I return. 5. Got the final receipt and was charged for fuel. Very bad customer service.
Sewnaresh GAssociate was helpful and thorough. Recommend this location to the next patron.
AMANDA CExcellent location - large facility
Oscar PIt was easy to rent and return after hours.
Mary MThis location is too busy to only have 1 person during high traffic pick up and drop off times. Guy at the desk seemed overwhelmed. Handed me a key and I had to go find the truck. Didn't even really speak. The truck seemed like it was going to explode. Transmission was starting to go. Had to load up my dolly that the front desk guy left in front of the store for me. Then I was too short to close the door of the truck- I saw a maintenance worker and had to ask him to shut it.
Heather VI need someone to reach me regarding damages to my property
Jason GGreat job as always. It's the only place I'll go to for hitch work.
Adam DRented a cargo van on Saturday and locked the keys inside, was told my U-Haul that they don't have extra keys( can't believe that a huge company does not have extra keys) so they wanted 200 to send a locksmith. I called my insurance and they sent someone for 50.00.
Antoinette HThe pickup was parked and ready. The cab was clean.
Jesus CManager was 19 minutes late for his shift to open the building only to find out the trailer I reserved a week prior was not there. Poor experience.
Roger EThey did not do a walk around with us of truck.
deborah SWas not the original location scheduled. When I phoned in, I was re-directed.
Douglas GExperience was great Thank you
mary fTyson was great help, respectful young man
MYREONA R | Expérience généraleLights were out on one side of the trailer and I was driving at night. They didn't include the dolly in the truck, didn't have the size truck I needed, didn't know where the truck I rented was located.
BLAKE JMason was a very helpful young man. He took the time to ensure our questions were answered and understood safety factors.
michelle pJust when you’re out of work and can’t pay is there something that can be done besides telling you if you can’t pay will kick you out and sell your stuff otherwise everything was perfect
HAYES J | Expérience généraleChange the stuff
javier MReily, the manager was very nice and helpful.
John HThe tech that helped me hookup the trailer was awesome!! New guy with excellent people skills.
Kimberly AI would like to special mention to Anthony & Adrian, both excellent customer attendance.
JOSE ODuplication of this service is all that is possible, staff was above and beyond on everything. Thanks
John KThe truck sounded like it needed some work done to the steering column. It made weird noises when I turned the wheel to the left. Otherwise it was all fine.
Carla DQuick turn around, equipment was ready and available. They had me on my way with no problems.
javier cDo better.
Christopher GThe only problem I have there is that I haven’t received my refund yet
daniel vAmazing experience ! I Rent uhaul all the time, this time the entire experience was awesome not a single hiccup ! Thanks Crystal ,Riley & the beautiful ,kind pregnant Mamacita that patiently happlity assisted me in my experience You are all appreciated !*****
Sundy PWouldn't deal with any other company! Riley is very personable and helpful! Everyone that I have dealt with has been nothing but professional. Great company!
Jeremy SFrom start to finish it was a great experience. Staff was always helpful and professional when needed and the facility is very well maintained and secure.
Yarden B | Expérience généraleEveryone that helped facilitate our relocation was exceptional and businessworthy. I give uhaul a 5 star rating. Tom Gallagher
Kira A | Premières impressionsStaff is normally polite. The drop off crew where incredibly rude. Won't be back - too many options out there. The woke crowd is ruining business for everyone.
Robb BKrystal was quick and very helpful
TROY BQuick & Easy drop off
Darlene TRecommend to everyone
Cynthia G | Expérience généraleI received a truck with that did not match the license plate on receipt. I followed instructions and sent my husband back inside. The clerk told him an option to dispute it would appear. No true. I went back inside and asked for a manager. He said I was correct, but could not send new link to register information about the truck. Therefore, he printed a new paper receipt. He walked me outside to look at the church truck and assured me I will be okay. Upon return, there was a line. The computer registered me about 5 minutes late. I was charged for an extra day. The clerk could not assist me and said that he will follow up with the manager. I witnessed him supposedly emailing the manager who was supposed to follow up with me today. That did not happen. I ended up calling the customer service 1-800 number to assist me. I did file a complaint.
Marsha MHands down 5stars and beyond always can count on best prices and the best customer service
Michael Wtire strap came off the passenger side front tire. i called the service number and within the hour a tech showed upand fixed it. super service
Benjamin LExplain better when renting trucks that the furniture covers are rented I would have purchased them somewhere else only to get to dallas for the man to tell me go get them or I had to pay additional money after paying 1900 dollars one way I may NEVER use them again
CHARLENE SEverything went well, I only used the truck for 18 miles and about 4 hours on Saturday. I was a little taken back though when I received a phone call from U-Haul on Sunday the next day around 10 o'clock asking me if I was planning to continue keeping the truck and I had to tell them that I returned the truck Saturday the day before and only used it for 4 hours. Why was my return not reflected in their computer, we shall see if anything else comes up.
Leonard b5 star ⭐⭐⭐⭐⭐ customer service
Hector RNot a thing. Thanks Krystal for all your assistance in my selecting boxes, and getting my truck, I appreciate you
John VThe staff at the location where I rented the storage unit were very nice, friendly, respectful, and professional. I would most definitely recommend without question.
tim l | Expérience généraleI love everything about so far. All your employees are amazing. Krystal by far is my favorite she is very helpful and customer oriented! I'm forever thankful that I made the correct choice.
Darian WI've had to use U-Haul storage many times and they've always been helpful and convenient. Thank you again.
CHRISTOPHER M | Expérience généraleThe staff was friendly and knowledgeable. Uhaui has countless solutions.
PATRICK P | Premières impressionsIssac is definitely a great help and an all star representative
JEREL M | Expérience généraleSuch a time and money saver being able to rent a truck and store at the same location.
Jessica C | Expérience généraleI have another rental unit in Rainhart. I'm very happy with It.
Angelica S | Premières impressionsBathroom need be cleaned very messy and dirty!
Ronald R | Expérience généraleMy reason necessary to be = Big Brute busket garbage outside in need people's r throwing paper's, screw nut ,nail , cup plastics soda , cigarettes butt anything's be not on outside ground's sidewalk. Mop floor great so clean , Restroom great so clean , Employee great helpful heavy few thing's in need pick up put in it transportation , cos some of people's have in need health problems back pain job's company experience in pass of their ages old very well helpful so nice of lady's strong lady ☺️ . The office payment very great copy of it great too. Thank you all . Terry deaf.
Terry U | Expérience généraleUhaul over charged!!!!!! I closed my account in July they charged me every month thru October. Not recommending Uhal Storage at ALL!
Lori H | Expérience généraleVery professional and friendly!
Yarden B | Premières impressionsWill use again if need be.
Blanca R | Expérience généraleExceptional facility.
Elizabeth K | Premières impressionsGreat service from the staff
tom p | Premières impressionsThe service I received was Great! I appreciated the employees direction, assistance and pleasant attitude!
Dolly H | Expérience généralePoor communication, overpriced storage units, and lack of accountability for helping a patron in a time of duress is why UHaul in Sanford have received the rating they are reciving from me.
Godfrey W | Expérience généraleShe definitely went above and beyond her requirements for her job. Was very pleased with how she accommodated my needs. Thanks so much for all of your help.
STACY P | Premières impressionsStaff was very helpful and nice to work with!
Danielle S | Expérience généraleUhaul made my moving & storage experience lengthy & took away my choice as the customer. Rented me a locked storage unit. Cost us in time & assistance for actual help with move. Made my 1 day couple hour move 2,5 days
Saraii R | Expérience généraleMy unit was locked at move in costing me for staying jn my place extended & truck rental
Saraii R | Online Move InWe had many issues yesterday, which is why we left U-Haul. In trying to rent a truck to move a few large items, the website was useless, advising of no trucks available at any of the locations we checked. This was inaccurate. Then, we were told our license was suspended & as one was the emergency contact for the other, neither could rent... The license isn't suspended & we brought proof. The manager wouldn't even acknowledge this & said he wouldn't help us. He was less then personable to begin with. The restrooms were out of toilet paper, soap & paper towels. There was trash all over the floors, very disgusting. Then, cancelling my service within 2 days of paying the monthly bill, we were advised we will not receive a refund on the prorated amount. I'm furious. I will never use U-Haul again for storage & most likely for truck rental either. We found better service & rates elsewhere.
BRANDI W | Expérience généraleThe attitude needs to be adjusted,also better line of communication....
Prospering F | Expérience généraleGreat rates, good service, and a clean unit. Couldn't ask for more.
Katherine C | Expérience généraleI originally asked for the unit that's close to the entrance and they did have it so I decided this faculty. However when they signed me up the unit that's still got lock from the previous customer. I had to go back the customer service and they changed the unit to the one very far from the entrance. I had to give up moving more stuff yesterday because they said they will move me to the one that's got a lock as soon as they cut the lock. This is very disorganized office and it is inconveniencing my move
Hana K | Premières impressionsVery bad experience
CHARLES M | Expérience généraleThis was my first time renting a storage and the experience was pleasant, positive, process smooth, staff friendly, and helpful. I would definitely use this location again if needed in the future.
Brenda M | Expérience généraleThe staff was very friendly and helpful.
Christina M | Premières impressionsI'm do not remember the young lady's name who helped me on the phone twice but she was awesome and very helpful. The young man who helped me in person was great too. I have never had a problem at this facility and this was no exception. 10/10 and 5 ⭐️.
John C | Premières impressionsKiran was very helpful & accommodating even though the internet was out. He walked me through the steps to do everything on my phone & I was able to get my unit without any problems. The entire staff was friendly & they all greeted me. Customer service is huge with me and this location had excellent customer service.
TANITRIA B | Premières impressionsThe office Manager was helpful 😀
TINA D | Premières impressionsThe staff was always helpful especially the Managers. Thank you for your friendly service.
DORIS D | Expérience généraleBathrooms were nasty
INGRID N | Expérience généraleAlarm system annoying, very inconvenient to access the unit if you are by yourself loading it up having to swipe a key every time. Hate having to have a reference on file, especially when I wanted to pay several months in advance. Owner made me use my own phone to upload driver's license. Really don't like the process. I am a customer by necessity at this point. The only thing I can't complain about is price.
Mark B | Premières impressionsGood representative
Shamora S | Online Move Inthe general manager is awesome!!! he truly goes the extra mile to ensure the customer is happy. A true asset to your company!!
Melanie W | Expérience généraleChecked out middle of month after having paid for a full month. Should have been refunded unused days, prorated.
ERNEST C | Expérience généraleMy first time using U haul storage and would use them again. Excellent
Patricia M | Expérience généraleI was charged twice
Joshua C | Premières impressionsI was impressed with how well maintained this facility is. I was thankful for the restroom accommodations and how neat it was there. I especially appreciated the temperature control both for my belongings and for me... it was always comfortable working with my things while there.
janice z | Expérience généraleVery helpful & hassle free really was the easiest part of my crazy day
EDNA P | Premières impressionsThank you for displaying excellent customer service!
Althea D | Expérience généraleOther than sewage leak it was good experince
Regan M | Expérience généraleThe facility manager , Patricia, was knowledgeable and extremely helpful to me in deciding to rent a unit …Thank You
PATRICIA G | Expérience généraleSeveral weeks ago I reserved a 10 x 10 unit for my daughter who I was helping to move back from Tennessee. I called several times to confirm the reservation. On 12/30, I phoned from Atlanta, Georgia and informed the location that traffic was terrible and I wouldn't make it to Orlando until the 31st, the reservation was changed to the 31st. I offered a credit card number over the phone, but was told that wasn't necessary. We arrived at the facility on the 31st with a 26 ft UHaul I rented in TN, only to be told that the computer had changed our reservation to two 5 x 10 ft units. We were told the square footage was the same and that it would work for us. We opened one of the units and could not envision getting everything inside the two units. We returned to the office and were assisted by another person. He insisted there were no other units available, although the facility at 1811 Rhinehart Road had a 10 x 20 unit available and due to everything that we had experienced with UHaul (Being the storage facially and truck rental, which is another terrible experience) he would ensure that they gave us that unit at the cost of a 10 x 15 ft unit. He told us all we had to do was drive there and give them our names, he would call them and make the arrangements. When we arrived at the 1811 Rhinehart Road facility we were informed that there were no units available. An employee then deleted another person's reservation for a 10 x 20 unit and said we could have it. The manager then arrived and stated that she had spoken with the employee at the other location and had told him that she did not have an available unit and began speaking with her employee as to her cancellation of the other person's unit. My daughter then obtained a 10 x 10 unit at non-Uhaul location which cost her an additional $60 a month. I have been kind and refrained from including the employees first names in this email. I received another email from Uhaul asking us to rate our experience and included the General Managers name and email address. I shared our story with him and asked for a response, we'll see if he contacts me.
Taylor W | Expérience généraleThis center booked me a storage unit without having one, took my money out of my account and gave me a card and all for the building. When I went to go move my belongings into the unit it had a lock from the previous owner with things still inside it was never vacated, so I wasnt able to move my things in without paying an extra $40 for a more expensive unit.
Raven R | Expérience généraleThank you guys, make my experience wonderful and I will gladly return to do more business with you guys. Again, thank you for the efficient and says my questions and help me with my story and keep up the good work kudos
LOLA B | Premières impressionsExcellent customer service
Jose R | Premières impressionsJeffrey is excelent and i think Margary.
Juswin V | Premières impressionsI was going thru a very stressful time and the employees were so friendly and helpful it made life a little better at that time
Sue W | Expérience généraleGood service 👍
Gabriel p | Premières impressionsI had a great storage unit but I was charged for it when I was not only using it, also I rented a truck and was called two days later to return it when it had been turned in the same day that I rented it. Not a happy customer at this point
Leatris R | Expérience généralerep was a little distracted while processing my paperwork, so unit access directions were not clear - rather frustrating, all in all.
Kelly R | Premières impressionsVery please with the staff and property inside very clean
Anita T | Premières impressionsI was threat by the new manager to move my stuff out they took money out of my girlfriend bank account to pay for my storage and she wasn’t on my storage she had a storage unit there also separate from mines and remind you she NEVER USED HER CARD ON MY ACCOUNT AND THE MAN MANAGER TOLD ME I HAD TO MOVE MY BELONGINGS OUT MY UNIT IF SHE WANTED A REFUND HE HAS A NASTY ATTITUDE THEY NEED TO BRING THE LADY BACK AND LET HER BE THE MANAGER AGAIN.
Brandon J | Expérience généraleReally love the cleanliness of the facity as well as the modern technology (ie- the alarm in the storage, card access etc). It is an impressive operation and the size was surprising.
Argenis M | Premières impressionsI was assisted by the manager whom just drew on a map where my unit was and told me how to get in. It would have been nice to be physically shown for the first time. I witnessed an employee give great service in showing a customer on her first check in. It tells me my value in Florida as a black person in doing service with this location. I am not assuming as I noticed another black customer trying to get in to the facility and had to send her children for get help in the office which shows me there is a problem her.
SHAWN C | Expérience généraleMy furniture and boxes were covered in spider webs and spiders, there were also roaches on the doors of the units across from mines. Also my 3 units were in a climate controlled area and in there was hot and due to that, my furniture had white spots/mold.
Aida R | Expérience généraleJeffrey was amazing! He made sure we had all the necessary information for the unit/access to the building, he showed us the unit & made sure that everything worked properly
BRANDI W | Premières impressionsThank you for the help.
Jose B | Premières impressionsThank you for all the moving times.
John G | Premières impressionsJeffrey was awesome and thorough!
APRIL J | Premières impressionsAnytime I called to ask a question or get help the employees at this location we not helpful at all. I called one time to get help trying to use the keypad to open doors and the guy responded with "if you're not swiping the card right that's on you". My things were kept safe but any type of help was terrible.
BAILEY P | Expérience généraleMuy buena experiencia!
Vivian R | Premières impressionsBuena ubicación excelente servicio instalaciones excelentes
EMILIO Y | Expérience généralePatricia was very friendly and helpful and put me on a waiting list. She then contacted me as soon as a spot opened up and I ran over and did the paper work. She definitely is an asset to the company and enjoys her job.
Wendy J | Premières impressionsWell kept storage facility with easy access and friendly staff. If I ever need these services I would know definitely come back here.
Valentin L | Expérience généraleMr. Green was friendly ,efficient and patient. Explained everything perfectly and answered all my questions. Very professional and I look forward to doing business with uhaul in the future.
Latrece C | Premières impressionsna
Sarina B | Premières impressionsEverything about this moving experience, regarding U-Haul was a mess!! The only reason we had this storage facility, was because the one we originally reserved didn't have what we reserved in the first place?!! So then that other facility "reserved" an additional unit at this facility, and it turns out they didn't really reserve it and this facility didn't even have what we were after again. Personally I'll try to avoid U-Haul at all costs going forward! This was the short version, I could have gone on for quite a while about this fiasco
TOM T | Expérience généraleExcelente servicio amable atención buena ubicación
EMILIO Y | Premières impressionsJust everything was so easy for us. Thanks
Wanda M | Expérience généraleThe facility it self was well maintained but the storage unit had roaches I called several times to get someone to exterminate. Never received a call back from the store manager or anyone. I moved out 15 days after I had paid the months storage and did not get a prorated rate. I also used a uhaul truck to move out. I have used uhaul for many years but I think I will from now on use another storage facility and rental truck place!
CHARLOTTE M | Expérience généraleI like the alarm feature. It notified me when I checked out that my door wasn't closed good. That could have been a problem if I didn't know.
FRANK M | Premières impressionsGreat Service
Stella S | Premières impressionsI arrived and my assigned unit had a lock on it. I went into customer service and Patricia assisted me. She worked it all out and also gave me a unit that was closer to the entrance since I'm a single woman loading and unloading. She walked me through the process of how to use the key pad for entering and exiting.
Anna D | Online Move InService is quick and easy. The staff is professional and friendly, very helpful.
Terri J | Premières impressionsPatricia was excellent...... Very friendly and professional👍👌
victorine j | Premières impressionsIt took over an hour to get a unit after I showed my confirmation information…
PATRICIA G | Premières impressionsA very pleasant experience. If I ever need storage again, Uhaul is my go to place. Service was exceptional.
PEARLENE W | Expérience généraleI have used the facility for 6 month without an issue. I will recommend this facility to anyone. staff are very polite and handful.
maureen d | Expérience généraleVisited the facility twice before signing the agreement. Both times the staff was extremely helpful and pleasant. The woman that processed the agreement on our second visit was awesome and very knowledgeable.
Melodie B | Premières impressionsThis facility , I would recommend to anyone , it was extremely well lit , well-maintained , very secure , I love the security where I felt very safe. and the entire staff was kind , caring and compassionate to all of our needs. The check in and out procedure was fast and simple. Thank you to the entire staff of this U-Haul facility.
elizabeth s | Expérience généraleExperience was great
krystal w | Premières impressionsLike it
Doris P | Premières impressionsThere were people blocking the entrance, they were rude, but the guy at the desk was great.
Billy L | Online Move InExcellent customer service. Employee was friendly and courteous.
ALBERT P | Online Move InGot locked in one night and the after hours service could not tell me how to get out of the facility. It was not until another customer came in to the facility that they explained how the exit worked for after hours. After that incident, I requested for a manager to call me and the company failed to respond.
JOHNNY O | Expérience généralePeefecto
HECTOR T | Premières impressionsStaff was extremely friendly and accommodating
david P | Expérience généraleThe facility was even better then expected. Very satisfied
Joylette M | Premières impressionsPatricia is always very helpful
shauna s | Premières impressionsI liked everyone that worked there. They were knowledgeable and helpful.
Julie L | Expérience généraleThe staff was very helpful, friendly, and knowledgeable.
WILLIAM H | Expérience généraleMoving into my unit was no problem it was waiting in line for a 1/2hr just to buy a lock that bothers me
Shari R | Online Move InYour staff was very polite and always helping me out when they had the opportunity and it's because of this that i will always use U-Haul
EDEVILO V | Expérience généraleEasy moving process due to the wonderful staff
Mamie D | Premières impressionsAlways a pleasure to work with the staff at this location, I'll miss making my monthly payments! Lol. Happy storage!
RANDY S | Expérience généraleXavier was such a help. Walked me to my unit three times to try different keys when I was locked out and helped me lift a mattress n box that I couldn't lift. Even stayed longer to help me even when they closed. Patricia was so helpful and granted me extra time due to my circumstances.
ALIXANDRA F | Expérience généraleThe only reason I am giving one star is because Merna and Xavier did their jobs perfect and with a smile on their face. Patricia was unprofessional to work with because anytime I had to deal with her, which was a lot, she had an attitude or acted like I was bothering her by using UHAUL. Then I recommended my sister and Patricia treated her the same way. Her customer service is AWFUL. Also the new security system makes it extremely annoying to drop off or pick up multiple loads by the doors closing automatically. I hire movers by the hour and then found out UHAUL was the reason they would be delayed and charge me more .
Bryce P | Expérience généraleWonderful layout, full drive in access for climate controlled units WARNING: Needs carbon monoxide detectors and clear notice to customers to not have engines running while parked inside storage building
Stephen W | Online Move InCustomer service needs work!
DENNIS N | Expérience généraleVery nice facility, clean, and convenient. I highly recommend this facility.
Jan P | Premières impressionsI would rent storage again at this facility. Only opportunity would be to have prorated the days that I moved out early and given me a refund for those days.
Angela D | Expérience généraleGreat experience 👍
Willie M | Premières impressionsI appreciated the Manager 's professionalism and helpful ways when she was asked. Her first name "Patricia" same as mine and after having a storage unit for around a year, she had not changed when I encountered her.
Patricia G | Expérience généraleVery Nice and Clean, Personal very nice!
Ed B | Expérience généraleMyrna offered outstanding customer service. I would highly recommend this facility for that reason alone. She is a gem!!!
KAREN M | Premières impressionsI used this storage for a month . It was clean and safe . The staff were highly cordial and cooperative . I would highly recommend this facility .
manoj s | Expérience généraleLocation, access, staff were all amazing! No issues moving in or out. If I ever need storage in Lake Mary/Heathrow, I'm using this location.
Justin W | Expérience généraleTodo excelente
Soddey R | Expérience généraleManager Patricia Walker muy excelente servicio , fácil para cargar y descargar , facilidades limpias y seguro acceso 100 % recomendado.
Jose D | Premières impressionsProcess was very simple and quick. Employee with brown hair was very friendly.
Asia N | Premières impressionsThank you for the storage accommodations and professional customer service at this Sanford location Patricia!
Kia H | Expérience généraleVery nice facility. Very convenient to pull in the garage type to load and unload.
Esther E | Premières impressionsYou need customer service be better at knowledgeable of storage units and hiring people to load and unload your truck. I would never do business with Perfered Movers!
Ronald R | Premières impressionsFriendly people and a nice facility
Ken R | Premières impressionsThe uhaul facility was clean however the storage area had a very very bad odor. I mentioned this to the store clerk and he explained they can't locate were the smell is coming from. It was so bad it was making some of the moving people with me sick to their stomach. Other than that the service was good but they informed me I would receive a receipt in my email and I never got it. I request for a printed receipt but was refused that which was odd because they gave me a receipt when I first obtained my storage and the truck. Sincerely Lashanda Saunders
LASHANDA S | Premières impressionsMove.in date was 7/30/21 not 7/29/21; otherwise good experience at this location. Merci.
Kia H | Premières impressionsI met with the store manager, Patricia. The store was extremely busy but she multitasked and handled each customer in a timely manner.
Crystal S | Premières impressionsRafael fue muy amable y Charlie también.👍
CARLOS C | Premières impressionsI was not told I needed to request 24 hour access to the facility. Therefore, I was unable to finish loading my stuff into the unit. Great facility, however the staff needs to be properly educated on the signup and move in process. I had to continuously remind them of things. Now, I must figure out another day and time to finish loading my belongings into the storage unit.
TODD F | Premières impressionsVery helpful every step of the way and pleasant every time.
Tykeshia J | Expérience généraleThe staff at this facility are awesome!!! Always ready to help.
Renee D | Premières impressionsPatricia was very easy to work with, informative and helpful. I was impressed with her professionalism. I'll definitely be back.
JAson P | Expérience généraleThanks guys
Anderson S | Expérience généralelocation was great and staff was great but price was too high and they never pick up the phone line try over 50 time wait over 30 min no luck on the phone need better price and someone too talk on the phone
John D | Expérience généraleRestroom facility not clean. Waste in the toilet and paper towels all over the floor. Also, an alarm goes off everytime I open my unit door, #1855.
SHAWN C | Premières impressionsThe staff was extremely friendly and helpful with everything we needed. I would highly recommend this facility.
BRYAN B | Premières impressionsThe assistant manager was absolutely the nicest person and helpful . I would recommend this place to anyone
Grace G | Premières impressionsOnly been here 1day but so far it professional!
Ed B | Premières impressionsEveryone I encountered was top notch!
Frank L | Premières impressionsThe staff was friendly and helpful.
Janice C | Premières impressionsMuy buen servicio excelente.
Joel C | Premières impressionsAs far as office hours it’s ok but it don’t fit in my schedule but it’s ok not because it don’t work for me it’s not a good schedule they clean and the manager/owner nice
Anthony R | Premières impressionsI have nasty roaches in my house because of this storage. I wish I didn't rent anything from Uhaul. As of today I've spent 100 in products at home depot and I'm spending $7 everytime i have pest control come in. The manager said she never knew they were there but provided me 1 individual bomb so i can bomb my.unit. ( they typically come in the store as a.3- pack). Come again with your response.
denise e | Expérience généraleThe storage unit was filled with Roaches my furniture and my belongings were filled with roaches had to throw a bomb in the unit before I took my things to my house... I'm extremely disappointed did not expect this at all! I don't recommend this place to anyone.
Rosalinda R | Expérience généraleOne lady was super rude !!! Horrible customer service. The gentlemen there were very nice and Daniel the counter guy was exceptional! But the woman w short red hair in a bob cut was rude she lied to us and said she couldn't rent us the one truck she had because it needed to be back by 4:30 ! I told her we'd have it back by 4 and she still said no she couldn't. When we called customer service they told us that there was a truck available at that location and it wasn't being a rented again until 6 PM so we can take the truck till 5:30 PM when I went back in the store and told her that she basically lied to us and we found out by customer service that there is indeed a truck available till 530 then she acted confused and looked in the computer and said oh they must've change the reservation bull she was lying! Horrible customer service from her everybody else was awesome
ALIXANDRA F | Premières impressionsGreat that this facility is all first floor. Drive-in loading/ unloading areas are great. Super friendly and helpful staff, especially Patricia. Very nice facility!!!
Lee K | Premières impressionsEverything was perfect Except for the hours of the climate controlled storage We went at 2:00am to put the last of my stuff because we finish the moving process late and the access of the storage at that time was denied So we were to wait until they open to put everything.
Aida R | Premières impressionsPatricia McGowan has been wonderful to deal with from beginning to end. She truly excelled in customer service and in incredible courtesy. She made our experience easy and efficient. A true asset to your company.
Debrorah W | Expérience généralePatricia Walker was very helpful, professional, and answered all of my questions. She was extremely understanding when I needed to change the location for storage, and prompt with assistance. Thank you Patricia.
Cynthia B | Online Move Inwanted one big unit but got two small units instead. was not informed i needed to have a smart phone to access the unit. the alarm kept going off and police came to check on us. i guess that means its safe. it was just inconvenient. did not get an access card until the next day when hubs saw the manager. just doesn't seem like anyone is ever around.
Wanda K | Online Move InVery clean & video- monitored. Very convenient to pull inside out of the weather & borrowed their cart to move a lot each trip over a smooth cement floor. Staff was courteous & helpful. So far I've had a great experience.
Kimberly H | Premières impressionsStaff was great Facility was great We were worried about bugs and roaches but thankfully none of that was a problem Would def store my stuff here again in the future
Qasim H | Expérience généralePatricia was very helpful and professional. The unit was very clean the entire place was clean
Rhonda D | Expérience générale