Customer Reviews for U-Haul Moving & Storage of Schenectady

6 550 évaluations

2516 Hamburg St   Schenectady, NY 12303
(Rt 146)

(518) 355-3560

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(518) 355-3560

2516 Hamburg St
Schenectady, NY 12303
(Rt 146)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

more costomer personnel

elyene sampsom 
Évaluation :
5

Everything was good , went smooth,in and out.i always rent from this store . great service 👍

William Ruggiero 
Évaluation :
5

The battery light was on and something else I can't think of it. Tevin helped me MOVE and he knew what was wrong with the truck THX, Laura

LAURA SPRATT 
Évaluation :
4

Employees pleasant and helpful. Truck smelled of heavy cigarette use and there was a crack in the windshield.

Sandra Van Vranken 
Évaluation :
4

Brendan was an exceptional young man and handled the transaction very professionally. the location did not have enough staff to handle the early morning rush more people showed up to help him.

GLENDON BRYAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim Doran 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel Gangaram 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy monforte 
Évaluation :
5

The whole process was smooth and stress free. The trailer I rented did an excellent job. Towed well, convenient to use, and very reasonably priced.

peter brabant 
Évaluation :
5

Make sure the equipment is clean before renting it out.

Betty Cheeks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldine Thompson 
Évaluation :
5

Arrived at 845 AM to pickup the vehicle I reserved on line. Was promptly greeted by 2 very polite and helpful employees. Very easy check in, took only a very few minutes and was on my way. Prompt, professional and smiling service. Thank you for a pleasant transaction.

Paul Adkins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence Zuravin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kercie Davis 
Évaluation :
4

The person at the desk was efficient and personable

Michele park 
Évaluation :
5

Terrible service at central ave excellent at hamburg

GEORGE BROWN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDON BLANCHARD 
Évaluation :
3

Hire more people

Charles Passaro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

migule lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Sutherland 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda Dutcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin jackson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy Kelly 
Évaluation :
5

Everyone working there was super helpful

Nathan Craig 
Évaluation :
4

Solid customer service.

Adam Irwin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah kilcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricel Marcelo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seechanram Satianand 
Évaluation :
1

U-Haul people was very rude disrespectful and they didn't know what they was talking about

basheir johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christy riglioni 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Rouse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESCHRISTOPHER ESPINOZA 
Évaluation :
4

Load the dolly on to the truck

kenneth james mcdonough 
Évaluation :
1

Truck was dirty and smelled like pot.

Shane Dugan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nitin Sheocharran 
Évaluation :
5

Make sure vehicle is swept out and a full tank of gas before renting it out. I had between 1/2-3/4 tank of gas when I got the vehicle.

John Joyce 
Évaluation :
5

The check in desk/waiting area could be a bit nicer.

Mckenzie Golden 
Évaluation :
3

It was just very busy that day and everyone brought their trucks back at the same time, so there was a parking problem with not enough space and having to maneuver around trucks and other cars.

Leanne Bundy 
Évaluation :
2

The truck was junk it burned fuel and was prone to stalling out it was overall a bad experience

Gary Jaquish 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia Scruggs 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve anderson 
Évaluation :
4

There was a bit of confusion over where I could return the equipment, and if the location of return could be changed to a closer location. This location was not the closest U-haul. Gina from NY Reservations was excellent in getting us all we needed and explaining options.

george rostrup 
Évaluation :
5

I was very impressed with your customer service and cleanliness of your vehicle. Thank you very much for a great experience.

christopher fludd 
Évaluation :
5

Very good service.

Surendra Singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew gray 
Évaluation :
5

Thanks

Peter Gilbert 
Évaluation :
5

Employees were extremely helpful

Michaelynn McCoy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Klein 
Évaluation :
4

Agents should give more in depth details of the storage unit whether if up the stairs or ground floor and a better explanation of the size of the unit

Jazmine Pino  |  Online Move In 
Évaluation :
5

Excellent service!

Donna pennell 
Évaluation :
5

Quick. Painless. And understanding. Needed an extra day. Got it. No problem

KEVIN FRANQUI 
Évaluation :
4

If the person over the phone can explain in more detail the size of the storage unit and also if the unit is located on the top or bottom.

Jazmine Pino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell Dell 
Évaluation :
5

Shawn was great. Truck smelled like smoke. Easy transaction.

Christine Roach 
Évaluation :
3

Waited at the drop off spot for someone to come like it instructs. No one came so I went inside, no one was in the facility..I had to walk around to the garage to find someone and he just asked for the key and told me I was all set. Didn't receive any confirmation or anything to assure me that I wouldn't be responsible for additional charges. I swept out the trailer even though it was filthy when I got it, and I cleaned out the cab even though it wasn't my garbage

Ryan Couch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Scaccia 
Évaluation :
2

Loading gate was very difficult to lift. Felt like spring was broke. I have rented this type of trailer many times before and equipment poorly maintained

Robert Tashjian 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY AIDALA  |  Expérience générale 
Évaluation :
3

The trailer I rented use beat up. Big dents and paint and scratches all over it. Broken light. I went thru 2 trailer to get that one because they hadn't been cleaned. The wheel well was cracked and dented and red paint on it.

Nicholas Roe 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jasmine Skinner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah Cutler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe malinowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Harvey 
Évaluation :
4

Had to put 10 gallons of gas in truck as gas guage was almost on E. 10,1 X $2,99/gal = 30

Richard Meyer 
Évaluation :
1

Online pick up is horrible. Was left stranded after the scanner didn't pick up image from my license after working at it for over 30 minutes.Ridiculous! And I was still charged!!

RUTHSAMANTHA MARTIN 
Évaluation :
5

The guy at Uhaul was super helpful An idea to improve would be to have more gas in the tank there was less than a quarter tank

Sarah Caterina 
Évaluation :
4

The truck wasn't cleaned, there was dog food in the back and some trash in the cabin. I've rented here before and this was a first

Brian Cornell 
Évaluation :
1

I believe his name was Michael, we had a rental for a 10' truck. It was parked between two trucks so I asked him to move it. He gave me the key and asked me to move the truck that's in the way. The truck wasn't cleaned. There was a coffee in it and it was covered in snow which slid off the top onto the windshield while we were driving. Then he changed my contract while he was looking for the key without asking me and tried to put me in a different truck. I realized right away he was trying to cover his mistake since the check engine light was on and the passenger door wouldn't close all the way and kept pinging on the dashboard to shut it. We were short on time which we paid for a time slot, so we just used the truck quickly and brought it back. 3 different people called me from U-Haul verifying that I returned truck either TR or TM1213. 3 different calls!!! I'm guessing because he didn't change the contract back?? I only signed one contract so I don't know how he changed it without me. You gotta find a better guy, I'm pretty sure changing the contract without my permission isn't legal.

CYDNEY PALMATIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha Allen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Simpson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Kouray 
Évaluation :
5

Mileage rate is a bit excessive. The "$20" in town rate ends up costing over $70. While the service is good and the daily rental is necessary and convenient, the cost is a bit high

steve robichaud 
Évaluation :
3

Engine light and tire let were in they just said it’s okay I really didn’t like that

Linda Robillard 
Évaluation :
5

Customer service at Hamburg Street was excellent. Would highly recommend them.

Thomas Ciancetta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Masoud Shokrollahi 
Évaluation :
4

I have rented this unit before- the ramp normally has a spring or some device that helps it lift up. in other words, its really hard to raise the ramp compared to other identical trailiers. Not a big issue, but some people might have trouble lifting it. I planned to mention it at drop off but forgot. Thanks

michael brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Gonzalez 
Évaluation :
5

Drop off site very helpful, U definitely have a problem with road side assistance just down rite ASSHOLE!

Billy J Fortune 
Évaluation :
1

I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE! WE WENT THERE DURING NORMAL BUSINESS HOURS, NOBODY WAS THERE TO HELP US AT ALL. THERE WERE 5 OTHER PEOPLE CALLING AND WAITING FOR HELP! I TOOK US OVER AN HOUR TO GET THROUGH THE PROCESS OF PHONE HELP TO GET OUR TRUCK. WE HAD TO PAY OUR HELP FOR THAT HOUR OF DOING NOTHING! THEN WE WERE CHARGED $25 FOR FUEL.... WE ONLY DROVE IT 9 MILES! WE WILL NEVER USE UHUAL AGAIN! WE WOULD LIKE SOME FORM OF A REFUND! FEEL FREE TO CALL... 352-217-0916

Elizabeth Nutting 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALYSSA STEED  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas quiors 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Caracane  |  Expérience générale 
Évaluation :
4

The van could have been swept out a bit better and the employee checking out in the morning could have been friendlier but, all things considered, this was a good U-Haul experience.

Dennis Quinn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Coakley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth james 
Évaluation :
1

Rented from here 3 times each time there was no fuel in the truck and the windows were dirty

tyler Williams 
Évaluation :
5

The representative was awesome....I rented a car tow trailer and he was so helpful.

Michele miakisz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna Baldwin 
Évaluation :
4

The furniture dollies were not available as reserved in my order. The female employee was very professional

Holly Johnston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Schmiedel 
Évaluation :
4

The truck smelled like someone was smoking weed in it I didn’t care for that

Gerald NORRIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sayed raza 
Évaluation :
5

Check to see if the trucks are clean inside

London Shepherd 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana Villa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barry Hay  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis Adams 
Évaluation :
5

All went fast and courteous

Arthur Everetts 
Évaluation :
3

I returned early but was charged as if i kept it as reserved. I returned it because I needed a trailer hitch.

Michele Greklek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal Townsel 
Évaluation :
5

Not much great service

Joseph Rogoski Jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Mormon 
Évaluation :
5

Everything went fine, start to finish! Thanks much.

Howard Allen 
Évaluation :
4

N.D.

Edward Curran  |  Expérience générale 
Évaluation :
5

There is nothing that needs to be added

james smalls 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Laing 
Évaluation :
5

Barbara was great, so patient and helpful.

Bernadette McDaniel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Cotto  |  Expérience générale 
Évaluation :
4

The storage was decent

stacy camlin  |  Expérience générale 
Évaluation :
5

Staff at the location is very helpful and courteous.

Thomas Caracane  |  Premières impressions 
Évaluation :
2

Charged me 8 for goas I live 109 yards away.tu emptied my apartment so could get painted.tgw youg black girl should be fired. Must have had a bad life Don't take it on paying customers

dana dicarlo  |  Premières impressions 
Évaluation :
3

Those metal steps, are a pain in the butt

Michael Lolly  |  Expérience générale 
Évaluation :
5

Staff here are all the nicest people. Incredibly helpful and willing to go out of their way.

Elise Foster  |  Expérience générale 
Évaluation :
5

The staff was excellent and helpful. The facility was great

kathleen hilton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne Teng  |  Expérience générale 
Évaluation :
4

Clean and no bugs, which is great, but move-in took a literal age. The guy at the front desk couldn't find my reservation and it took an hour and a half to get it sorted out, although he was cheerful about sorting it out. The units also aren't very sturdy.

Bennett Cooper  |  Expérience générale 
Évaluation :
5

Woman contacted with billing questions at Rotterdam NY store 9/4/23 was very helpful and patient - didn’t get her name sorry

RAFAEL EPSTEIN  |  Premières impressions 
Évaluation :
1

Charged me multiple times for items I didn't have. Took forever with my refund... Horrible experience. Charged me a extra hundred with out telling me for my TYPE of card.... Things that weren't relayed on the phone. I'll got to budget next time and I've already told all my friend to never use your company. You lie and your not very helpful when it's time to put people's money back.

Xavier Cabrera  |  Expérience générale 
Évaluation :
5

N/a

michael Coleman  |  Premières impressions 
Évaluation :
3

To small

darial briggs  |  Expérience générale 
Évaluation :
5

Awesome Manager.

Hutson Matthews  |  Expérience générale 
Évaluation :
5

You guys are always great every time I need you

Evelyn Weis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda Gonzales  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard meyers  |  Expérience générale 
Évaluation :
4

It's was a good experience the one complaint would be the price I originally signed up for a 65 dollar u it and by the time I lefted the price was increased by 12 dollara

Janine James  |  Expérience générale 
Évaluation :
5

Merci

Vladimir Vitkin  |  Premières impressions 
Évaluation :
5

The facility was well clean and the staff was very knowledgeable. I will be happy to use this facility again and will recommend this to any friends and family.

forrest barnes  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Myles Shipe  |  Expérience générale 
Évaluation :
4

Need more space to park. Staff was beyond helpful and friendly. Units are clean. Definitely would recommend

Crystal Secor  |  Premières impressions 
Évaluation :
1

I am upset with the way the customer service at this location is I would never do any business with this company again. Now I have a $800 dollar debt and my stuff was sold in an auction.

Dena Davis  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

STEPHANIEY MCQUEEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Rivera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi Moen  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEITH WEAVER  |  Premières impressions 
Évaluation :
3

Well there was a gentlemen there who assisted me but, but I told him that it looked like someone tried to break into my storage unit he had me take a pic and then asked me if I wanted to be there when they checked the Camara and I said yes and he said he wouldblet the manager know. So then I went back the next week to clear the rest of my stuff out of the storage unit and spoke with the same gentlemen and asked about why no one called me about looking at the Camara he said that he didn't get a chance to see the manager and that he would let him know I said well it don't matter now I'm all moved out

Tamiko A Hill  |  Expérience générale 
Évaluation :
4

Office should be 24/7

Tanya Christiano  |  Premières impressions 
Évaluation :
3

The Two Different Systems And My Mail Never Came Until Two Weeks Later But The Managers Were Very Helpful And Courtesy

james amrock  |  Expérience générale 
Évaluation :
5

Amazing staff, and I feel confident moving forward that my the things that I left in storage are not at risk of being damages by rodents, or climate conditions.

Delono- Troy Finch  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamye Cook  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tasha Bryant  |  Premières impressions 
Évaluation :
5

Highly recommend help full staff Danielle actually went extra!! Mile whit my reservation thought lost it but she believe my word and save it for us, appreciate that 👍

Jose Vasquez  |  Premières impressions 
Évaluation :
1

You allowed someone to come in and steal everything from me

chanelle boddy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Gallagher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamiko Lewis  |  Expérience générale 
Évaluation :
5

Very good works

Raheem Chapman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shai sharma  |  Expérience générale 
Évaluation :
5

KEEP UP THE GREAT WORK!

Angela Dennis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne Teng  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bing Wang  |  Premières impressions 
Évaluation :
2

I was disappointed to be offered a storage space to accommodate the 26' Uhaul truck in a 12' space after I reserved a 20'. I was luckily able to locate a different place to store my items, however this proved to add unnecessary costly miles to my rental and wasted my, and my movers, time. Better communication in the future for your customers. :-(

Shannon Snyder  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamiko A Hill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Harvey  |  Expérience générale 
Évaluation :
5

Excellent service.

Suzanne Teng  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quaasha Mack  |  Premières impressions 
Évaluation :
2

This was supposed to be my first storage unit. Online when I booked it never stated it was upper with no stairwell connected. I can't carry large heavy items up those stairs alone. They offered me a bigger one on the bottom but it would've been double the cost. Also the part that really bothered me was the employee walking me to the unit in the 800 had me squeeze through the ladder to get by. What if I was much heavier???!! Isn't that a fire hazard not putting those things away when not in use?! I ended up asking for my lock refund and insurance refund and leaving

TINA M PARK  |  Premières impressions 
Évaluation :
3

Weird set up. Second floor storage that you need to put a Set rolling stairs to it was Not handicapped accessible!! I walk with a cane and can not walk up stairs! you would need someone to help you with this .

Amanda Feliciano  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Andretta  |  Expérience générale 
Évaluation :
5

The staff was always attentive and accommodating. I stored my stuff here for over a year and it was always temp controlled and dry in my unit, no rodents. Very happy.

Kristen Melendez  |  Expérience générale 
Évaluation :
5

My experience was excellent! The facility is well cared for and the manager, ShaTeke Clark, was very helpful in answering any questions I had throughout the time of rental. I said no to the "Access Hours" convenience only because I am a night owl and being able to access in the middle of the night could be useful as I found myself wanting to put more items in around 1am after coming back from a trip to move my son into a dorm at his college in New Hampshire. But for most individuals this may not be an issue.

tina hopler   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NaTahja Epps  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine Wilkinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Ramirez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle Lake  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa rivera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maryeen rivera   |  Expérience générale 
Évaluation :
3

I'm not happy that I had insurance, And My Mirror broke, and I was not componsated for the damage, or a refund back on a 10day early leave,no report just an assumption that I broke my well wrapped mirror....Yet another mirror glass table top an two 50 inch t.v were all packed safely, being that I believe it was broken from the other units. .....!Why have insurance when it's not really protection, a Money scam, Not happy Alida Drake!!!!!!

Alida Drake  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard LaBelle  |  Expérience générale 
Évaluation :
5

Shatek was EXTREMELY helpful, friendly and knowledgeable.

Carlos Cotto  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaina Maxwell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shamika walker  |  Premières impressions 
Évaluation :
1

When I went to secure my storage space, he was showing me where the unit was and the door was wide open. When I asked about it he told me it was broken. I had already paid and now find myself looking for alternatives. There was also a couple pieces of small trash items on the floor of the unit which means it wasn't cleaned.

Margaret Osborne  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin O'Connor-Slater  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Luellen  |  Premières impressions 
Évaluation :
5

Le personnel était amical et serviable.

Elaina Maxwell  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW WILSON   |  Premières impressions 
Évaluation :
5

The Manager and his Staff are EXCELLENT!!! However, Having to move a set of stairs on wheels is unacceptable in todays standards. News Flash: Upgrade your facility and give these wonderful employees a modern facility that they deserve and have earned!!!! This facility is extremely OUT DATED!!!!!!!!! Its hard to believe how CLEAN the Staff keeps it.

Michael Fazio  |  Expérience générale 
Évaluation :
1

Interaction with the facility went well up until the pandemic hit. Once it hit and we started to get behind, the customer service line would direct me to call the facility to set up payment arrangements. But each time I contacted the facility, I was told payment arrangements were not possible, even during a time when everyone was losing money and unable to fend for themselves. This facility took no regard for the struggles of its patrons and profited off of that instead.

Darrell Green  |  Expérience générale 
Évaluation :
5

They closed my unit without alerting me.I went to see about the unit and was told it had been auctioned. My dad died and everything i had was in there pictures that someone is just going to throw out i Was moving on the 1st. So. The fact that they never called me to tell me this was happening.And i lost everything i am very dissatisfied i should have been notified.

Joy Ellen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hakim George  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Griffith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Feiden jr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara Pearson  |  Expérience générale 
Évaluation :
5

Very helpful staff

maureen galofaro  |  Premières impressions 
Évaluation :
1

Moving in was a nightmare. The staff informed my older children that they we "high as f***" when they were assisting them because of a lock that had broke. I needed the large unit, and this was the last one. I was told because of the lock they were going to need to move me to a smaller unit. After I called them up they figured out how to get the lock off and I was able to keep the unit. Not after they had charged me for the smaller unit. Now I have two charged on my account for 2 units. I am being told that it will fall off. I wait the three days and it cleared. I have to go in once again to clear this up. Here comes the next month and I am supposedly set up on auto pay. This is in fact not the case. Because when they were playing hop scotch with my unit they also cancelled this. I go in and I am assured it is now set up again and the 45 dollars on charges they said they will waive. Well here comes the next month and guess what is not set up. Oh yes my auto pay. I just moved all of my things out of the storage because I am being inconvenienced in having to go there every time there needs to be a bill paid or I need to resolve the issue of incompetent staff.

Christine Strauss  |  Expérience générale 
Évaluation :
5

Always a pleasure working with the staff, when I needed assistance.

LaChelle Rick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

art nauman  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Damita Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trey everett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jovanah Powell  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Felisha Zaman  |  Expérience générale 
Évaluation :
4

Would be nice to prorate the time used. We bought a house 3 days after the month needed to be paid. So basically two free weeks for them. Other than that it was well worth it.

Andrew Boyea  |  Expérience générale 
Évaluation :
5

Your team was gracious and helpful with every concern, visit and request I made. Thank you again.

Susan Bogdan-Ritty  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda rispoli  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAM VEITH  |  Expérience générale 
Évaluation :
5

The entire team is helpful and friendly. Nice crew working there!

Judith Gordon  |  Expérience générale 
Évaluation :
5

The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Merci.

Lucy h Song  |  Online Move In 
Évaluation :
5

Customer service is always good at this location. The person that hooked up our trailer was very friendly.

William Shimer  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlana Fleres  |  Expérience générale 
Évaluation :
2

You folks are a rip off every time I use you and it takes the longest time to go through the system.

SAM VEITH  |  Premières impressions 
Évaluation :
3

The Employees were helpful. We had a horrible experience with other customers while we were there. A couple was inside screaming and swearing at each other. The female threw a lock across the facility missing my 13 year olds sons head by inches. The staff did apologize for the actions of this couple. My 6 kids were pretty shook up from the incident.

Stephen Gowing  |  Premières impressions 
Évaluation :
5

I am very grateful to the staff.

KHARIN MACKEY  |  Expérience générale 
Évaluation :
2

There are no payment plans. The late fees are very high, and it is very difficult to get someone on the phone.

kiasia` mathis  |  Expérience générale 
Évaluation :
5

They were very helpful

Crystal pearman  |  Expérience générale 
Évaluation :
1

Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called me

cheryl Gresham  |  Expérience générale 
Évaluation :
5

Great service

shakiya simmons  |  Expérience générale 
Évaluation :
5

Very professional and respectful

Crystal pearman  |  Premières impressions 
Évaluation :
5

Bien

Julian Mak  |  Expérience générale 
Évaluation :
5

The staff were very friendly and helpful. There were a few issues dealing with the computer system that were resolved after the staff made phone calls, but this seems like UHaul's fault, not theirs.

Jared Claypoole  |  Expérience générale 
Évaluation :
5

The guys at this location were friendly and happy to assist.

MICHAEL LAKE  |  Expérience générale 
Évaluation :
2

I opened this storage unit I never used it so cancelled it. They still charged me. Never even had anything in it nor a lock put on it. I would like my refund was told I would get it. Haven't yet.

Tracy Mccallum  |  Expérience générale 
Évaluation :
4

Ty

katheline lanoux  |  Réservation 
Évaluation :
4

Personel very helpfull whenever needed

JOHN SMITHIES  |  Expérience générale 
Évaluation :
1

The Uhaul rentals van had the worst steering ever, it was borderline unsafe, it was like it was the lose causing it to move all over the road. Hard to control.

Tihesha Small  |  Réservation 
Évaluation :
2

They don't prorate ok the have end. So if you move out before the end of the month you're still partying for a full month. The facility raised rent while I was there... By more than a bit. Wouldn't re

Shannon McIntyre  |  Expérience générale 
Évaluation :
5

All you guys were great at the Schenectady, N.Y. location. All employees were very pleasant and professional, thanks for everything. Kevin

kevin conroy  |  Réservation 
Évaluation :
3

I’m happy

IVAN CLARK  |  Expérience générale 
Évaluation :
5

Overall,great job by the whole crew when it came to renting needed vehicles and also having access to the storage areas.Again,great job they all get a 100 % rating.

peter slaughter  |  Expérience générale 
Évaluation :
3

Prices too high & too many increases. You buy lock but can't cut off???

NANCY GALUSHA  |  Expérience générale 
Évaluation :
3

U-Haul is a good service in general. However: who ever was handling the billing, screwed up regularly w our billing.

ruth johnsen  |  Expérience générale 
Évaluation :
5

I was impressed with the staff and helpfulness I received. i will recommend this facility to anyone who asks.

laura gallagher  |  Expérience générale 
Évaluation :
2

Don't waste your time with this U-Haul location. Make the trip and go for another one and prevent yourself a migraine. They are rude, and lazy. I will never be coming back here.

Camille De Leon  |  Expérience générale 
Évaluation :
5

If I ever need a storage again, I know where to go to.

EMILY RUPERT  |  Expérience générale 
Évaluation :
4

Great Work ‼️

Parisha Mithcell  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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