Customer Reviews for U-Haul Moving & Storage of South Los Angeles

4 063 évaluations

11020 S Vermont Av   Los Angeles, CA 90044
(North of the 105fwy on Vermont, Limited Parking available while on site)

(323) 756-8744

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(323) 756-8744

11020 S Vermont Av
Los Angeles, CA 90044
(North of the 105fwy on Vermont, Limited Parking available while on site)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

AISHA W. 
Évaluation :
5

I was taken to a different location a flower shop of Nancy at first very horrible no one there and I should be receiving my $50 certificate along side with a $31 decrease from my payment of $64 because I brought the gas tank back on 1/4 as i had got it on 1/8 aside from so I only use 17 miles and was charged for 20 so another $4,17 is supposed to go back in my card . so to say $81 should be getting refunded $50 from U-Haul itself and $35 from the U-Haul place

Kamryn M. 
Évaluation :
5

Keep up the good work you guys are doing

Tommy C. 
Évaluation :
5

All customers service was excellent

Jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karla L. 
Évaluation :
5

The trck O rented road a little ruff, but it got the job done, the employees of this location provided excellent customer service.

Gigi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA S. 
Évaluation :
5

THE STAFF WAS AWESOME!! THE ENTIRE EXPERIANCE WAS PERFECT.

BRANDON L. 
Évaluation :
5

All staff very friendly and helpful I rent often from this location the open early and have a good variety of equipment

Jaime T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA S. 
Évaluation :
5

Haya Ahora Para Mi Todo Está Buy Bien

Rigoberto C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAUDETTE M.  |  Premières impressions 
Évaluation :
5

Great service

ronald H. 
Évaluation :
4

Vehicle was not ready and not cleaned. It was just slightly dusted off. Great customer service, but interior of vehicles need more attention.

Juan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damani H. 
Évaluation :
1

Manager needs a serious attitude check. Really soured my entire view on brand

Edgar A.  |  Expérience générale 
Évaluation :
5

Good work guys

Cecil W. 
Évaluation :
1

The truck was not driving well or cleaned in the cabin well. The staff were not very friendly or customer service oriented. This includes the general manager. I understand it's located in a rough area but it doesn't Mean you have to look angry all the time.

Shaneva N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharmaine T. 
Évaluation :
2

Long wait time to pick up a truck reserved the previous day. Long wait time to return truck. Other customers waited 40 minutes to only buy boxes.

cesar P. 
Évaluation :
5

Great service. The line was very long to check in and there was only one customer representative there.

FREDRIK C L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly b.  |  Premières impressions 
Évaluation :
5

Nothing everything was just right.

Sharon E. 
Évaluation :
5

The guy in the yard is very friendly and he gave me advice on where to park the equipment I give him all star score

Nelson B. 
Évaluation :
4

Good customer service and helped me find my wallet which was left in a truck. Great service

LAMAR W. 
Évaluation :
3

Personnel assisting in the morning when truck was picked up was not very pleasing to talk to and slightly rude. Female personnel assisting when truck was returned was very nice to help and assist and complete my rental.

Albert S. 
Évaluation :
4

THIS LOCATION WAS CLOSED WHEN I DROPPED OFF THE EQUIPMENT, SO NOT SURE ON THE PERSONNELL AND THE CLEANLINESS OF THE LOCATION.

William O. 
Évaluation :
5

They were so attentive and accommodating to what I needed that I felt as tho I was dealing with a friend not just a business,I really appreciated the way they handled business from beginning to end, excellent.

ZACHARY M. 
Évaluation :
5

Luis was extremely helpful and professional

balmore C. 
Évaluation :
1

Comment: In addition the rental agent was extremely rude and unhelpful.

Deanna G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlisa B. 
Évaluation :
5

They were very patient . And professional

PAMELA H. 
Évaluation :
5

Quick service and support

JEFFREY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

florine m.  |  Expérience générale 
Évaluation :
1

The vehicles are all damaged and have been broken into where the door handle and locks on the driver side don't even work. To no fault of the staff but security or a gate would be a great addition.

Steven J. 
Évaluation :
4

Good service and frendly staff. The truck was ready to go. Drop was easy.

Luis D G. 
Évaluation :
3

The customer service rep was good

Tim C. 
Évaluation :
4

Please have your SO. VERMONT MANAGER, research a nearby location that has the equipment that I need!ed! I have a 5x5 space with mostly clothes & he supposedly only had those 15FOOTERS; I paid all of that extra money for wasted space.....! I don't have money to BURN like that!... IS IT TRUE STORES cannot make a call to each other to see if the other has what I'm faking for??.. Just wondering? THANK YOU FOR LISTENING!

BERNICE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerardo I. 
Évaluation :
4

Everything was smooth

patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA A. 
Évaluation :
3

Why was the U-Haul sticky

Meshach B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cecil W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren Q. 
Évaluation :
5

A++ The drive up return proved to be absolutely more than what I intended or expected. This made for an expeditious rental return. All of 5 minutes, if that. Thank you for a Wonderful experience.

Dedra A. 
Évaluation :
5

The horn didn't work on the van I rent on Jan26 I feel I need a discount

ROSIE H. 
Évaluation :
3

I feel that uhaul should refund people money when they over pay or fill the gas tank higher then what was lefted

marissa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRYSTAL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
4

Thanks for everything. Good service 👍

Jessica O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jenina P. 
Évaluation :
5

Very very good customer service

rosalind H. 
Évaluation :
5

The vehicle was on E. The van started put putting as soon as I left the parking lot.

randy L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaShanda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D. 
Évaluation :
4

MANAGER SUPER EFFICIENT EXPEDITED BUSINESS IS TIMELY FASHION AS WELL VERY ELABORATE WITH STORAGE INFORMATION DO'S & DON'TS, IN'S & OUT'S OF ACCESS TO FACILITY. THNX

Deon B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
5

Y'all have too many hidden fees I'm cool, never will come again

SHARON N. 
Évaluation :
1

The employees in both the day, and night shift are extremely rude as if they hate their jobs. They are very quick with customer service but not efficient.

Jamilah W. 
Évaluation :
5

Nothing it was perfect

MICHAEL J. 
Évaluation :
4

Service was excellent and checkin in was quick and easy

Michael S. 
Évaluation :
3

The workers were cool. I strongly dislike the system used to rent the vehicle. Basically if you don't have a smartphone/computer, you can't rent the vehicle.

Aaron E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

oscar G. 
Évaluation :
5

Don't force people to use the APP to order truck/equipment, the APP takes up too much time, people are standing around trying to tap in with their phones and are stuck. The APP end up not working after spending so much time. Don't take jobs away from people to depend on electronics. The Sales person had to stop and help me any way. This is also not good for people who are not tech savvy.

Brenda H. 
Évaluation :
4

We were forced to use the app to check in and pick up the trucks. The app was glitchy and had to be reloaded several times to complete the process. I needed help from the worker at the counter the finish checking in on the app. It took about thirty minutes to pick up a truck even when I had a reservation and all my info was already in the system.it was a frustrating experience and made me think about whether I will continue using uhual.

Jason S. 
Évaluation :
3

U -Haul NEEDS to Reimburse money for gas when you put extra in the tank if the daily doesn't Register. But other then that it's okay

marrissa W. 
Évaluation :
5

Muy buen servicio

JOSE R.  |  Premières impressions 
Évaluation :
3

Have enough staff to make the process quicker, i was there for about 1 hour.

Ervin O. 
Évaluation :
5

Everything was wonderful I was very happy and very nice and professional thank you so much

Schavonne E. 
Évaluation :
5

Excellent service

Curtis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSIE H. 
Évaluation :
3

Reserved a furniture dolly and it wasn't available when I picked up the truck. They stated it's available when someone else returns it. Price quoted for rental 55 plus mileage , cost me over 200. Also told I could reserve the truck with my credit card, and put my brothers name down for the one picking it up. Well when he arrived he had to redo rental agreement and put his card up.

Derrick M. 
Évaluation :
1

The representative at this location has zero clue what customer service is. Mr. Serrano I believe his name is, is extremely rude and arrogant, he did not help me get what I needed instead I feel like after I explained to him how bad I needed the truck he made me spend more money than what I was planning to spend. I would never recommend this location a friend, in fact, I wouldn't recommend to use this company at all.

Jorge G. 
Évaluation :
4

I had to wait 5-10 minutes when I arrived since no one was available to check in. It may have been when they were getting back from lunch but had to just wait until someone showed up.

Hector H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vanessa O. 
Évaluation :
5

The manager at this location is extraordinary. Very helpful and friendly, he should get a raise!

Markus H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra H. 
Évaluation :
5

Muy buen servicio

Julio O. 
Évaluation :
5

THANK YALL VERY MUCH AND GOOD JOB.

brefa t.  |  Premières impressions 
Évaluation :
5

They very nice and they did respect me I'm very thankful to go there thank you for everything

Shanetrya A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earlene J.  |  Premières impressions 
Évaluation :
5

I showed up at 15 minutes before closing and the gentleman in the office and the man outside was very helpful a d friendly and patient and fast with my service request and I have no complaints in the customer service I received and their manners were at the most friendly even at the fact of it being almost closing time and I was grateful not to be turned down and or recieve any rude manners. I was most pleased to get the complete opposite and got great fast friendly service

christina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Schavonne E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSIE H. 
Évaluation :
5

La perso ke lo atiende es muy amable y los camiones están en buen estado

melvin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie J. 
Évaluation :
5

They were very nice and professional I will be back in here thank you

Schavonne E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myrtle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latia c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle P. 
Évaluation :
5

My only suggestion is too long a hold time for customer service

Beverly B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nykia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES G.  |  Premières impressions 
Évaluation :
5

Everything was nice and easy thank you for everything

Schavonne E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

faaizah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kehonor B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shasta F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna P. 
Évaluation :
5

Better customer service. The Los Angeles branch was perfect.

Jose H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Werner P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Miesha L. 
Évaluation :
2

When picking up a truck make sure everything is done for that reservation

MONIQUE D. 
Évaluation :
5

Outstanding service provided by front desk management and service workers. All employees at this location are always willing to help, with a smile.

Timy G. 
Évaluation :
1

I moved out October 13 and I feel I should of gotten some of my money back then they charged me for the following month so I am waiting

JHONTAIA H.  |  Expérience générale 
Évaluation :
5

No comments

WINNETKA C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHANTEL E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bena F.  |  Premières impressions 
Évaluation :
3

There is no elevator. It was a nightmare walking all the way to the back of the building and back and forth up stairs with furniture. Needing this storage unit was a last minute situation for me so it was my only option. The place was clean and the staff was nice but I would not recommend anyone who is moving a house full of furniture to this location. There were plenty of things I could have moved myself, but due to the stairs, I had to spend more money and hire more people to assist with the move.

Amarri F.  |  Expérience générale 
Évaluation :
4

They were very courteous and helpful

LATANYA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lezli C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen S.  |  Premières impressions 
Évaluation :
5

Keep up the good work Holla 😂

kim m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valencia L.  |  Expérience générale 
Évaluation :
5

There was a snag with my reservation when I arrived. The staff worked it out which was a great comfort. I thank you for your diligence and understanding

George D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yerimar R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY B.  |  Expérience générale 
Évaluation :
5

No comment

Lawrence W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S.  |  Expérience générale 
Évaluation :
5

I never used it

Armando T.  |  Expérience générale 
Évaluation :
5

I was informed by one of the staff members that I should be seeing a credit back into my account since I only moved for 2 miles with the unit and left fuel tank above the range that it was given to me. Thank you in advance.

Gustavo V.  |  Premières impressions 
Évaluation :
2

This location needs improvement in customer service. Staff was demanding my husband "you need to hurry up and let me know because I gotta go home" while he was talking to me on the phone getting clarification on the reservation. She repeatedly told him that at least 3-4 times while I was on the phone with him. Process was fine (although no lock was provided, compared to the one we have in Long Beach) but customer service was poor.

Jennifer N.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHONDA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raketa R.  |  Expérience générale 
Évaluation :
4

I have a daughter who works for U- Haul as a second job from home. She likes it so all's well.

joyce m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma F.  |  Expérience générale 
Évaluation :
2

Some of the staff was amazing and helpful. Some of the staff was rude and unwelcoming.

CHAUNTIER P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHAUNTIER P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

victor y.  |  Premières impressions 
Évaluation :
4

It's very convenient the staff is very helpful had patience very nice

DONNA W.  |  Premières impressions 
Évaluation :
1

Sent a lean notice email after 4 days late and not a late notice, but a lean notice. After 10 plus years of having the storage unit the new owners have very poor business practices at this location. That's why I replied I was going to close my account and leave. The very next month I did just what I said ! I closed my account and left to another company all together. Then You charge me more than my receipt listed. You don't provide enough stairs to get in my unit, we had to wait some time over 30 minutes after the person was done using it which set our time back. Hopefully I get retro for the unit I was paid up-to 2/20/23 but left sooner because of the business practices.

DESMOND L F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINITA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeronda j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINITA T.  |  Premières impressions 
Évaluation :
4

Only issue very dark inside unit no lifht had to crawl on flooor to make sure i wasnt leaving any paper or small items

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNETTE M.  |  Expérience générale 
Évaluation :
1

Even though the facility as a whole was well lit, the storage unit I received had no light inside. There was also a rat trap in the unit. The door hedge must have been loose as it took 2 people to lock the door as 1 person needed to hold the bottom of the door up and the other person then could latch the lock closed. Also, during my signing of the contract it was not stated that I would have to keep my property in the unit for a entire month otherwise I would not get any money back from the weeks I didn't use. I prepaid on August 16 and moved my property on August 27 which is not even 2 weeks time of using the unit. When I asked Uhaul customer service to have a file opened to explain to the manager Luis on 8/27, I never got a call from him. I called customer service back on 8/31 and they said in their notes the manager said he actually spoke to me. This is beyond ridiculous and extremely unprofessional. I will never use a Uhaul service as long as I live and at every opportunity I will continue to share how horrible my experience was with this particular facility. I paid my rental on or before the date due every month I rented and it's a shame Luis thinks good business is stealing from good customers.

JAMILA M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MITCHELL L.  |  Premières impressions 
Évaluation :
1

I got to the storage facility, checked in online, received my unit number and someone else's lock was still on the unit so I didn't have access to it. No one on-site had a key to unlock the unit so I had to book somewhere else.

Kayla P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM T.  |  Expérience générale 
Évaluation :
5

beau travail

Jerome M.  |  Expérience générale 
Évaluation :
5

My storage experience was awesome!! Clean facility and very courteous staff. Would highly recommend your facility!

Virginia S.  |  Expérience générale 
Évaluation :
3

The initial process of renting the unit was a but stressful as the staff member informed me that myself and another party reserved the same storage unit. Unsure how the system allowed that but they did. Since the other party reserved 30 min before me, they had first option to the unit. This was frustrating for me as my truck was there and ready to unload and they didn't appear to have their storage on site. In the end they opted to get a smaller unit and I was able to keep the unit I reserved but that was still a stressful experience. I also was not aware there were no elevators in the facility. Overall, I give the staff a 4 for trying their best to accommodate me, but the facility gets a 3 for no elevator and the unit not being the cleanest.

JAMILA M.  |  Premières impressions 
Évaluation :
4

S.O.

KEITH T.  |  Premières impressions 
Évaluation :
4

Staff was very helpful .and where able to answer all my concerns.good staffing.

Dennis C.  |  Expérience générale 
Évaluation :
5

The Workers Was On Point and Did A Great Job Processing My Order…Thank You

ALBERT A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff L.  |  Expérience générale 
Évaluation :
5

Thank you so much u-haul

SHONDELL J.  |  Expérience générale 
Évaluation :
5

Good job

Jerome M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YVES V.  |  Expérience générale 
Évaluation :
5

Staff was always helpful. Facility very clean.

Cheryl W.  |  Expérience générale 
Évaluation :
5

the manager luis has good customer service

Sergio C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime V.  |  Expérience générale 
Évaluation :
5

A 1👍🏾

Gregory B.  |  Premières impressions 
Évaluation :
1

Son unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuenta

luis m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tonesha W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CASSAUNDRA A.  |  Expérience générale 
Évaluation :
1

I am yet to receive my refund even rho i didnt use the unit! Manager hasn't contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do much

Janet C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaime O.  |  Premières impressions 
Évaluation :
5

To clarify my one no answer the facility was secure but my particular unit was unit didn't have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!

PATIA C.  |  Expérience générale 
Évaluation :
1

U-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.

Astin D.  |  Expérience générale 
Évaluation :
1

The storage I was given was very small .

KEITHAN D.  |  Premières impressions 
Évaluation :
1

I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.

lorraine n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin K.  |  Expérience générale 
Évaluation :
3

The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for othera

annie m.  |  Premières impressions 
Évaluation :
3

It was a cool stay . Just too expensive for a college student moving home ..

tynnia t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtana F.  |  Expérience générale 
Évaluation :
2

Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...

Valdesha r.  |  Premières impressions 
Évaluation :
5

Staff took care of my needs all the way. Thanks!

sharekia m.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hidalia F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shonte g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny r.  |  Expérience générale 
Évaluation :
5

The ladies are wonderful.

Linda w.  |  Expérience générale 
Évaluation :
5

In recent years it has been very hard to reach this location by phone directly. That's fine it you are paying for storage.

FRANK D.  |  Expérience générale 
Évaluation :
1

The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn't supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn't know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.

Taylor P.  |  Premières impressions 
Évaluation :
1

Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuff

corey w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann H.  |  Expérience générale 
Évaluation :
5

Luis is the greatest person ever! His staff is very helpful and nice :-)

TOM M.  |  Premières impressions 
Évaluation :
5

The only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.

Wendell P.  |  Expérience générale 
Évaluation :
5

GOOD JOB

Randy B.  |  Expérience générale 
Évaluation :
5

GOOD

Randy B.  |  Premières impressions 
Évaluation :
1

I don’t think it’s fair to not prorate the fees when moving out ...

Melanese N.  |  Expérience générale 
Évaluation :
5

It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day

Tammy W.  |  Premières impressions 
Évaluation :
3

The staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.

David P.  |  Expérience générale 
Évaluation :
5

The ladies running the place were so nice, helpful and very pleasant. I was told it "wasn't a good neighborhood" but the neighborhood is clean and the people are nice.

David P.  |  Premières impressions 
Évaluation :
5

Everything was nice

Josephine S.  |  Expérience générale 
Évaluation :
5

Staff was always helpful & facility always clean

juanard g.  |  Expérience générale 
Évaluation :
5

Great!

james w.  |  Expérience générale 
Évaluation :
5

bon

Meiko H.  |  Expérience générale 
Évaluation :
5

If this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.

Andrea H.  |  Expérience générale 
Évaluation :
5

No comments

wesley r.  |  Premières impressions 
Évaluation :
1

Manager does not have any reposobilitty with his job.

Heongjin Y.  |  Réservation 
Évaluation :
5

Enjoyed my stay.

Robert L.  |  Expérience générale 
Évaluation :
5

D and her staff are great! Very accommodating and always friendly! Merci

Deitra L.  |  Expérience générale 
Évaluation :
4

Mice got into my storage. Some damage. Many droppings.

rich h.  |  Expérience générale 
Évaluation :
5

It was clean, quiet and there was always a cart and moveable stairs available!

La Shay S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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