Customer Reviews for U-Haul Moving & Storage of Tupelo

Évaluation :

5

It is hard to judge when you would need additional counter people. That is the only drawback>

Évaluation :

4

The clips that held the ramp up on the motorcycle trailer Were rusted so severely that one had to be cut off to be able to lower the ramp and use. I reported it immediately to the main support line who noted it. The employee who checked the trailer did indeed take care of things properly. Trailers with ramps should have these components checked before allowing to leave the lot.

Évaluation :

5

Very courteous and professional!

Évaluation :

5

The employees have always been exceptional and gone above and beyond to help.

Évaluation :

5

Great staff lady behind the counter was awesome and the guy that helped me hook up to the tow dolly was very helpful.

Évaluation :

5

I always get prompt and friendly service.

Évaluation :

5

Exceptional customer service.

Évaluation :

5

Everyone I have encountered have been amazing. No complaints

Évaluation :

5

Really nice but the mileage rate is way to high maybe $0,5 would be way better

Évaluation :

4

The truck itself was terrible not clean the hood would not latch completely so it flapped around the entire drive. The alignment was out so driving over 50 was rough wore me out after 90 miles.

Évaluation :

5

The lady that assisted us was amazing with the entire process!

Évaluation :

5

Incredibly friendly and overall great experience. These guys deserve a raise!

Évaluation :

3

Make sure to check the fuel level in vehicles before turning them over to customers. My reserved truck showed 0 miles to empty and the alternate truck I was given was filthy and stunk of weed. After attempting to air out the smelly vehicle, I was forced to return and pick up the original truck after the facility had gassed it up. It was a disappointing experience and significant waste of time.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Good customer service at East Tupelo Ms

Évaluation :

5

The young gentleman that waited on me was very professional and made the experience on picking up the trailer and dropping it off extremely easy.

Évaluation :

5

Everything was excellent wouldn't change a thing thanks for uhaul

Évaluation :

5

I always get cheerful and prompt service.

Évaluation :

5

The representative was very apologetic and was very helpful. He relieved my anxiety about my Uhaul experience. He was very busy not enough employees on the front desk.

Évaluation :

5

Quick fast and simple. In and out with no problems

Évaluation :

3

Our appointment was for 9am. On arrival at U-Haul, we were informed that the installer would not be there until 11am. Installation finished at approximately 3:30pm. Wife helped with reassembly. The installer gave me two bolts that were left over.

Évaluation :

1

Never coming back was cheated with faulty equipment and charged multiple times almost 700$. Will use a moving company next time. Wouldn't recommend to my worst enemy

Évaluation :

5

Can’t think of anything. I was very pleased

Évaluation :

5

All went smooth - Thanks.

Évaluation :

5

There was a backup of drop offs at the time I arrived but they still got me in and out in a hurry. Because of the stack up I had a long back up to spot the trailer but the attendant guided me (very inexperienced at this) through the process of backing up that short tongue trailer to put it where it belonged.

Évaluation :

5

I had missing objects I could did you see them Other than that it was great

Évaluation :

5

I was very satisfied. Mr Thornton took really good care of me an the other staff members were very friendly an helpful. Y'all go see em at the tupelo main st location they got u covered

Évaluation :

5

Very professional

Évaluation :

3

Was very hard to reach someone by phone any time I called. The can of the truck I rented smelled bad and the box had a lot of damage done to it from previous uses. Everybody I sent with at the facility was very nice and friendly.

Évaluation :

3

The check engine light came on on the way back, and brakes squeaked a bit. I noted in return form.

Évaluation :

5

Everything was excellent

Évaluation :

3

They were late opening of an hour I called and they got the manager there but it still made me an hour later starting my day and I was offered nothing for an hour of my time being wasted considering I had a reservation

Évaluation :

4

No problems with drop off. Easy to find. Easy access. Easy exit. Friendly staff.

Évaluation :

5

Awesome job joey

Évaluation :

5

Joey is awesome! Always a pleasure dealing with him. Overall another great experience.

Évaluation :

3

Maybe next time check in the U-Box when it arrives, instead of letting it sit a few days. Also, one that doesn't leak and isn't made of rotting wood would be nice.

Évaluation :

5

Everyone was smiling and friendly. Our renting experience went very smoothly. Keep up the great customer service.

Évaluation :

4

The heat and air didn't work at all. The knob wouldn't even turn.

Évaluation :

5

Improve the ability to extend a rental on the app or website. Customer's are unable to do that even though it says you can. You have to call in

Évaluation :

4

Coffee and donuts lol it's all good I'm very sadifided I was 3 days late getting back and didn't expect a 340$ bill but ... everything was good

Évaluation :

5

Rien

Évaluation :

3

Appears to be short staffed and too much on employees resulting in long customer waits.

Évaluation :

5

Always good service with helpful, friendly people.

Évaluation :

2

I was charged an additional $30 because I used my card and was told it would be refunded back to my card AND IT WASNT. I checked in PRIOR TO ARRIVAL STILL HAD TO WAIT 1HR BEFORE I RECEIVED KEYS FRONT DESK PERSON DID NOT KNOW HOW TO OPERATE SYSTEM IN PROMPT TIMING! Poor service moving is ALREADY OVERWHELMING I WOULD PREFER FOR MY CUSTOMER SERVICE WITH THE MOVING COMPANY IM USING NOT BE THE SAME !

Évaluation :

5

I Left The U-Haul Storage Facility(Room #223)On Dec.28th,2023,After Having Thoroughly Cleaned it.The Acting Manager On Duty Was Very Pleased,And,Said I Was The Best Customer She'd Met!There Wasn't Any Problem To Be Resolved.Of Course,I'll Certainly Recommend The U-Haul Storage Facility On East Main Street To Anybody in Need Of A Good Storage Room.I Wish At The U-Haul Office A Very Happy New Year(2024)!!!!

Évaluation :

5

Very helpful, I had a blown fuse in a turn signal and the guy changed it so we could be on our way

Évaluation :

1

I didn’t drop off with y’all and y’all charged me for 67 days and said I abandoned the uhaul none of that took place

Évaluation :

5

The gentleman that helped with was great. He took care of everything from checking in to pulling out the driveway. We had a fuse that had blown and the lights wouldn't work and he went the extra mile to help fix this issue.

Évaluation :

1

Equipment was dirty inside cab and inside body center seat back rest has a hole in it broken plastic bumper parts damaged every were very very old equipment dat should not have been on the road at all applying brake pedal engine rear end transmission knocking jerking then you have to wait until wat ever release before you can regain forward speed sticker on dash says more green bars much better fuel mileage dats a lie at 75-80 miles per hour it shows 1 maybe 2 green bars but if you going slower then 40 miles per hour all green bars stay lit so I should get all my rental,fuel money back for this truck while doing inspections on uhaul app the system went into error mode so I showed error message to management he said tell them win I drop it off that he nos about everything that’s wrong with truck let’ me tell u about trailer while trying to secure right front tire this management guy went got a real hammer and beat on metal wat it’s called until he could get it to work move release tie down strap so after that I kept a look on it but doing every time I stop or would waste my time checking it the right strap will be done release it self so by now am making this strap work so I don’t kill nobody and lose my truck upon dropping truck and trailer off I showed the guy who was checking me how strap was about to come off and that it had done feel off many times by itself he the check in guy tried to tighten it up and move it be there was no luck doing anything with that right side at all he’s like we will have somebody else to look at this I could have killed somebody and my self with this old out of date equipment that has not been serviced at all

Évaluation :

1

Equipment was dirty inside cab and inside body center seat back rest has a hole in it broken plastic bumper parts damaged every were very very old equipment dat should not have been on the road at all applying brake pedal engine rear end transmission knocking jerking then you have to wait until wat ever release before you can regain forward speed sticker on dash says more green bars much better fuel mileage dats a lie at 75-80 miles per hour it shows 1 maybe 2 green bars but if you going slower then 40 miles per hour all green bars stay lit so I should get all my rental,fuel money back for this truck while doing inspections on uhaul app the system went into error mode so I showed error message to management he said tell them win I drop it off that he nos about everything that’s wrong with truck let’ me tell u about trailer while trying to secure right front tire this management guy went got a real hammer and beat on metal wat it’s called until he could get it to work move release tie down strap so after that I kept a look on it but doing every time I stop or would waste my time checking it the right strap will be done release it self so by now am making this strap work so I don’t kill nobody and lose my truck upon dropping truck and trailer off I showed the guy who was checking me how strap was about to come off and that it had done feel off many times by itself he the check in guy tried to tighten it up and move it be there was no luck doing anything with that right side at all he’s like we will have somebody else to look at this I could have killed somebody and my self with this old out of date equipment that has not been serviced at all

Évaluation :

5

Joey was extremely helpful. I was stressed and having a hard time but he brightened my day and provided me the necessary equipment to make my experience with U-haul very enjoyable.

Évaluation :

4

I didn't really like the storage buildings outside being old back end of trucks… Didn't seem very secure. I also got told one thing by employee telling me I was caught up on my rent and then got a late notice notification not 12 hours later saying, I was past due on my rent… Very confusing, but we did get it straightened out. Thank you so much to Melissa for helping straighten everything out. I just think that this site for storage could look a lot better With some tender, loving care at least to the outside storage trailers.

Évaluation :

5

When I got to my unit, I didn't have a lock to the unit. I call the number provided and they put me in touch with the manger over the building. Upon hearing my problem, he took quick action and made a trip to insure I had my lock. I know he probably had a long day but he came and offered us water to make sure we were hydrated.

Évaluation :

5

Best customer service ever. Kassandra was super helpful

Évaluation :

1

They charged a $458 charge to my DC when I paid my storage online. I had to dispute it in order to get my refund. I was unable to access my unit after hours due to it being blocked by incoming uhaul trucks. Everything in my unit which was a basic "26 foot uhaul truck bed" without the cab attached to it, was molded. Yes, they offer insurance, band yes I had it, which made my storage $160 a month, 2 months prior to my moving out of it, I canceled the insurance and decreased my bill down to $140 a month. The 1st month free sounds great, but it still.isnt worth it. One of the most expensive places to rent a storage space, but not as big as other places for the same price. (SHOP AROUND!!!) GO PENSKE!!

Évaluation :

5

Joey Chandlee is an amazing employee. Very helpful and knowledgeable.

Évaluation :

5

Because of his helpful nature and genuine desire to help, Mr. Chandlee has a customer for all of our moving needs, big or small.

Évaluation :

5

Very good communication

Évaluation :

4

Old units but otherwise great!

Évaluation :

1

Box leaked and ruined most of my things. Mice, roaches, other bugs in everything. Most of the time when I went to box there was either a rent a box, a trailer, or a uhaul truck parked in front of it so I couldn't even access my things. I sent a move out request 3 weeks prior to my payment due date and location staff were too lazy to address it to the point I got late payment notices and had to call and take care of it myself. I would've literally been better off putting my things in a pile and lighting them on fire. Oh, and when i first signed up they did my paperwork wrong and had me listed for a different box that my things were in, and my stuff almost went to auction because they had the box I was actually in registered to a delinquent account. Seriously, just close this place down.

Évaluation :

4

Give the poor guy who has to close nearly every night some time off. He deserves it.

Évaluation :

4

The storage units are not high quality like ones I have used before.

Évaluation :

5

Your staff was awesome, they did everything right. Only problem I had was the storage units were extremely small.

Évaluation :

5

Great staff Thanks Team

Évaluation :

1

I rented a uhaul and they accused me of stealing the uhaul. I didn't know that I had to check in with my phone. They never told me that part. They even sent a text saying they were going to file a stolen report. I DO NOT RECOMMEND THIS AT ALL TO THE TUPELO,MS LOCATION ON EAST MAIN STREET.

Évaluation :

5

The entire experience was excellent. The staff (phone representative and the desk clerks) were courteous, helpful and professional. I was most pleased with the way they accommodated my family and me. Uhaul was excellent choice for this needed service.

Évaluation :

5

Staff was very courteous and helpful.

Évaluation :

5

I always received help when I needed it. Everyone was helpful and courteous. I moved out because I no longer needed storage in Tupelo. There were no issues or problems.

Évaluation :

5

I have used this U-Haul 3 times to move me over the last few years. The problem we have ever had is that their computer system is slow. I would use them if I ever, God forbid, have to move again.

Évaluation :

5

Thank you!!!

Évaluation :

4

FYI Lock I was required to buy did not mesh well with the existing door hardware. Not allowed to use the padlock I brought, for which the person who was coming for the stored items, had a key. So, I went with the required lock (round) which had a scrollable password I could sent to the retriever of stored items. That device was very clever, but requires moving a lever to be operated to open it. Had to be placed upside down to work. The keyed version would have worked fine with the existing hardware.

Évaluation :

3

The associates are very friendly and helpful the storage space I reserved with the customer service rep over the phone wasn’t what I needed after explaining I need it for a 2-3 bedroom apartment it was very small and only fit my main furniture items I had to find a alternative for the rest of my belongings

Évaluation :

5

They will work with you and your payments if you need it.

Évaluation :

1

First off doing a reservation online is worthless It took 30-45 min to get a storage unit. Ok I get they're busy now when I get the unit it's filthy roaches everywhere alive and dead the unit is 6 feet tall but halfway it's slanted to I ended up getting another unit( so I paid twice) which has a mouse trap inside. I just moved 1200 miles so I didn't have time to find another storage facility this location was convenient pick up a truck storage unit same spot. The ladies working the evening shift were pretty helpful the morning shift not so much there was no since of urgency just not good customer service.

Évaluation :

1

Things got ruined . Was full of MOLD!

Évaluation :

2

I rented a truck on Feb. 28, 2022 at 2:30pm. They gave cancelled my rental and gave my truck away to a random person. There is a very young blonde girl who works there, she claimed that they thought the lady they gave the rental to was the same person because she had the same last name as the account owner(my mom). I purposefully did not book the rental on my account because they have always given me a hard time when having to deal with them. I made a brand new account in my mom's name since she would be the driver. I read online that my mom would have to provide her driver's license before they could give her the truck, so them giving the rental to a stranger at a 11am(not 2:30), I knew that they were lying. They just gave the rental away because of it being a rental for me. Like I said, they always have given me a head time and made me uncomfortable on every single occasion. I will never deal with U-Haul ever again. You need to be careful who you hire and make sure they will not discriminate people they are supposed to serve just because of their appearance or sexuality.

Évaluation :

5

Thank you all so much

Évaluation :

5

The customer service with the man we dealt with was great! He was very friendly patient and hardworking while they were crazy packed! And very helpful! Give that man a raise haha

Évaluation :

5

All the staff at the Tupelo location were friendly, courteous, and very helpful.

Évaluation :

4

It seemed the corporate office and the stores need more communication. I arrived and my unit that I reserved on the phone was not available or unknown from the store staff. It was a short turn around from reserving the space but it felt like I was sold something that didn't exist. The store staff walked the halls and found a few open and empty spaces and made it work.

Évaluation :

5

You have the best group of individuals working at this location! They are nothing less than Awesome!!

Évaluation :

2

Henry was rude and bathroom was horrible to the point I cleaned it

Évaluation :

1

I was charged a bill after 3 days which included late fees. After repeatedly calling asking for assistance, I was denied access to building because of a bill on which I didn't owe. I was charged 64,95 for 7 days. This is a ripoff and my belongings can't be lost based on someone refusing to get the issue resolved

Évaluation :

2

For one, it cost too much for the small unit I had. Two, I cancelled my unit in January 2020. Gave the key and lock to the worker. And they were my keys and lock! I didnt need them anymore. I have not even been on that side of town since then....and yet they continued to charge me, sued me and auctioned something off for $1. Not that i cared.....since i CLOSED IT! Plus they always had a truck parked right in front of the units. Its inconvenient to never be able to access ur unit because the parking lot is so small and awkward and junked up. They never had adequate help...so the long wait for them to be able to move the trucks to access the unit was unnecessary and inconvenient. Id never recommend Uhaul in tupelo ms to anyone ever. Id recommend u just close the place down. Poor poor poor all across the board. Thumbs down

Évaluation :

5

Nice facilities and customer service

Évaluation :

2

My things have mildew on everything in my storage unit

Évaluation :

5

Great helpful staff.

Évaluation :

5

Jon was very helpful and made sure my needs were met!

Évaluation :

1

My storage unit had green slime in front of it and my stepfather and I almost fell because of it. The unit also had water standing in it and it molded all my furniture. I called three times to tell the manager about it and he never returned my calls. I went to uhaul office three times and left my complaint and phone number each time. He still never called me back. I finally got fed up and took my stuff out of there.

Évaluation :

4

My only concern was I was on the second floor which means I had to climb up stairs and it's so much hotter on the second floor compared to the bottom. They should incorporate air on the second floor

Évaluation :

1

I only to be treated like a paying customer and not treated like I was trying to get something for free by management of all

Évaluation :

5

Great People, very friendly and helpful. Fast service also.

Évaluation :

5

Jon was very friendly and courteous everytime I went in to make a payment. When I closed out my unit he told me if I ever need Uhaul again just come back

Évaluation :

5

John, is a great guy and handles people excellent

Évaluation :

3

I couldnt use it, Storage was too small. I think all the storage unit need to be mopped and clean out in climate control. The associate Dewey was very helpful, he took his time to help us.

Évaluation :

5

We went into the uhaul store on west main. The line was very long. A man was there alone No Help. His name is Dewey. He was patient,very friendly with everyone.He answered all question for us as well!

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

1

Most of the property we stored there got infested with mold

Évaluation :

4

I kept my belongings in storage for almost 3 years. I just wish you didn't raise the rent on me.

Évaluation :

5

Merci.

Évaluation :

3

Nice job guys

Évaluation :

1

The worst treatment and service i have ever seen

Évaluation :

5

They was great help

Évaluation :

1

I got my storage on Nov.4 2018 I paid all my dues and received a letter November 28 2018 saying I owed 200 dollars in late fees when I had only got the storage 2 weeks prior. SERVICE WAS HORRIBLE!!!

Évaluation :

5

It was great just needed a little help with customers. But they were nice

Évaluation :

2

The storage room had holes from previous clients damage that were not fixed. Had to ask the salesperson numerous times to help me with the check out procedure and a copy where I was paid in full.

Évaluation :

1

IT RAINED IN MY STORAGE AND I WAS POORLY COMPENSATED. My clothes was wet and smelled, my mattress was wet and mildewed, my table is destroyed and important papers was destroyed, the insurance is a lie

Évaluation :

2

I had an appointment to pick up my u-box. I was told it would be on a trailer. Was there 90 minutes trying to get it. Most of the delay was due to computer problems but it was a frustrating experience

Évaluation :

3

An employee of UHAUL took a heavy dresser from my storage locker and would not return or pay for it. This was the fourth locker I had rented. I was moving to a new locker because of leaking roof.

Évaluation :

5

Thank you for making my move stress free. UHaul has been a real Blessing over many years for my family and l keep up the good work Usher Sawyer III