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THOMAS DRAKE | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Vestavia Hill
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent
LaTretta Williams | Premières impressionsThe people there are excellent !!!!!
Deryl Cherry | Premières impressionsAlways find staff helpful when I have a concern or question.
RICHARD MERIWETHER | Expérience généraleChris went out his way to make my storage rental smooth and painless. I would highly recommend this location to everyone.
JEFFERY GRIER | Expérience généraleI don't recall his name at the moment but he went beyond helpful to get what I needed. It was also a quick process. Returning the truck was also done and didn't have to wait for receipt.
DORIS COLLINS | Premières impressionsThis was the best U-Haul rental service we had ever had. Thanks so much for making me and my wife feel safe. Great Job Chris.
ROSA FISHER | Expérience généraleHave rented at this particular location before and that's why I came back when I needed storage. I have always found staff to be friendly, courteous and willing to assist me with information and answers when I had questions.
Richard Meriwether | Expérience généraleNot enough moving carts available. That's my only complaint.
Samuel Flowers | Expérience généraleManager is supper nice and helpful all the time thanks again !!
Shannon Naylor | Online Move InChris and the rest of the team were extremely professional and helpful for all of my storage needs.
The OLC Group INC | Expérience généraleThere was a water leak into the unit.
tracy adams | Expérience généraleEverything was great, except your pricing. It is too expensive….
Juanita Taylor | Online Move InFrom the minute we reserved the storage due to a death in the family… the office staff was super kind and helpful, showing us all available units, etc.
Marty Thomas | Expérience généraleChris was friendly and very accommodating from check in to completion. I selected one unit but upon moving in I realized it wasn't large enough. Chris was patient the whole time and didn't hesitate to make sure I found a bigger unit. Merci!
Stacy Wilson | Premières impressionsEveryone who works in the office is incredibly kind and helpful! There are many times that Chris and Sabrina went above and beyond for me.
Cordette Camino | Expérience généraleMy only complaint is the rate kept going up and up and up. Three increases from when I signed on is a little ridiculous personally but I get it. Also, why in the world would you require to swipe out of the secure area. Swipe to enter I totally understand and thought that was great but swipe to leave is insane. Just inconvenient to get out of your vehicle to swipe out when it should just raise. Just my opinion. Thanks!
matthew wildt | Expérience généraleEasy access; felt comfortable.
Michele Sims | Expérience généraleChris Shell did a great job. He gave all the help I needed and answered every question I asked. Great attitude.
Wesley Garrett | Premières impressionsGood experience
Kelvin Tye | Premières impressionsThis U-Haul location made things really great for me. I easily got a truck, inside storage unit, and all the staff were really helpful. Chris was very helpful! 10/10 recommend
SOLOMON NORRED | Expérience généraleChris, the store mgr. was friendly and extremely helpful.
Douglas Carothers | Expérience généraleThe gate was not working and the guy was very bullish, nasty, aggressive. He snapped on me and told me if I needed his name he would tell me so if I needed to report him, he had the entry of the gate blocked, instead of helping me, he walked upon my car like ge was going to approach me, he was very angry. It didn't get any better when I went in to close the account, the guy and female was nasty as well
MICHELE COLE | Expérience généraleChris was excellent. If I ever need to rent a storage unit. Again I will call Chris.
FREDERICK TURNER | Expérience généraleThe two ladies at the desk were very friendly and helpful. Very pleasant experience because of the excellent customer service skills of the two staff members.
TIMOTHY WALKER | Premières impressionsContinue billing me, months after I closed out my account.
LEONA MANIGAULT | Expérience généraleI discussed move our date with the gentleman in the office by the name of Chris and also an older lady as well it was July 1st when I moved out I told them a month in advance that I was moving out so that was June the 1st and again I moved out July the 1st, you all need to fixs your dates.
Angelia Wilson | Expérience généraleThe facility, layout and services were all good. However, the storage prices are higher than at other locations. The hallway where my storage unit was located was partially dark because a couple of the hallway lights were out; so, I had to use my cell phone flashlight inside the unit to see and place items. The facility offers two on-site moving carts, but only one was a useful flat cart while the other cart had permanent bars that wrapped around the top of the cart--making it useless since the bars prevented any item stacking. The move-in process took longer because we could only use the one flat cart for unloading.
Masi Knight | Premières impressionsWhen moving in the staff that was insight was extremely rude, used foul language.. then threatens that I would be trespassing. The manager however, was great
Brennan Wink | Expérience généraleThis facility was fantastic! Very nice and friendly!!
debbie brown | Expérience généraleSabrina is the manager and does an excellent job! We received exceptional customer service. She is knowledgeable about her business and resolves any issues quickly and professionally. Everyone in the office is courteous, friendly and very helpful. It is a great environment when you walk in the door. The facility is extremely clean and safe. I recommend Sabrina for Uhaul's manager of the year! She truly goes up and beyond and out of her way to help all of her customers. Definitely an asset to Uhaul's brand. Sincerely, Tammy Flowers
Mia Moda | Expérience généraleSabrina is an excellent manager at your facility and was very nice in helping me with my storage needs. I would definitely continue to use the vestavia uhaul location in the future.
LADONNA GAINES | Expérience généraleGreat facility, Sabrina is the best😀
robert eibling | Expérience généraleEach person I interacted with was knowledgeable, very courteous, and friendly! A pleasure!!!
Michele Sims | Premières impressionsSabrena Deming, the manager at the Vestavia Hills, AL storage facility was extremely professional, as well as very kind and helpful. She was instrumental in me being able to close-out what had been a very long rental of a unit and I appreciate her very much! She followed-up with me on the phone while I was traveling back home to Florida and I don't know what I would have done had it not been for her help. Thank You Sabrena! You're The BEST!!! : ) Joe
Joseph Gaudet | Expérience généraleThis team was exceptional throughout the two years we utilized the facility. Sabrena was so welcoming and sweet. I'm truly grateful for their kindness and great service. I needed a facility after my mother's passing. This location was nothing but spectacular. Merci
alexandra day | Expérience généraleMy experiences has been kind and accommodating, even doing the times of covid 2019 - 2020. If I ever need again will definitely consider this location on Mtgy Hwy, Vestavia Hills near interstate. The management (Sabrina) will work with you if any problems.
RUTH DERAMUS | Expérience généraleNice and friendly
Anquinetta McNeil | Expérience généraleThe manager was nice on the phone. In person, she was very unprofessional. She made me feel like a criminal. I never argued with her, but she wanted to embarrass and degrade me in front of others. She threatened to call the police, even though I didn't do anything but try to move. She and the janitor was watching me move. The unit area was hot and I had to take my time because I wasn't feeling well. I went through many problems over the last few months and I was sick when I moved out. I had back problems and dehydrated. I was fighting the pain and illness. The manager didn't care. She was screaming at me. I went home upset, crying, embarrassed, sick, and in shock. I will never go to another UHaul again.
Rosalette Johnson | Expérience généraleSabrina was amazing, friendly and helpful!
miranda atwood | Expérience généraleSabrena and Chris were so patient with me. They were very polite and got me taken care of. I will definitely be coming back.
Angelia Wilson | Premières impressionsTerrible. Check the “note on my file.”
Maegan Rushing | Online Move InSabrena was awesome. Great customer service! She helped me as much as she could with as many options available for my storage needs. So grateful and thankful!
Lilia Martinez | Expérience généraleThe manager, Sabrina, was outstanding in helping me decide exactly what I needed for my things. The facility was in great condition, and it was totally convenient. All the employees were very capable and friendly. Thanks, Sabrina!!
Linda Cotten | Expérience généraleSabrina and staff were always very helpful!
Nathaniel Bacon | Expérience généraleWhat a great experience. Staff was busy with customers but handled it beautifully. Everyone leaves with a smile.
Jennifer Wolfe | Expérience généraleI am moving only because my employer told me I had to relocate. I will miss working with Sabrena!
BRIAN WILLIAMS | Expérience généraleOnce Sabrena become the manager it was GREAT!
Pfizer Christie Storrs Inc | Expérience généraleRented storage unit since 2014 - excellent service along with clean facility and well maintained. Owner, Sabrena, was extremely easy to work with and very pleasant and friendly. Excellent experience using this facility.
BEATRICE WILLIAMSON | Expérience généraleGreat Service all around !
Resharlon Mitchell | Premières impressionsSabrena , you are the best. Thanks for taking your time to show me around on Saturday. Also, thanks for asking Jerome to return truck, it was a life saver. See you all soon Bob Eibling
robert eibling | Premières impressionsOffice hours and access hours should be a couple hours longer, but other than that this was always a wonderful place to do business. We had a storage unit for over 10 years and would return if we needed it again.
CHRISTINE YERBY | Expérience généraleI have been a customer at this location since 2004 and am only moving out because of a change in my job responsibilities. I have had a very good experience keeping work materials here.
Kevin Gush-Pfizer | Expérience généraleStaff(Sabrena) was very nice/friendly and helpful, place is very cleaned and maintained well...
Robert Burrell | Premières impressionsLoved the owner. Good sense of humor.
Robert Barnett | Expérience généraleLocation convenient to my apt. Ms. Deming and staff were professional. The free one month rental fit my needs. Merci.
Teresa Ceravolo | Expérience généraleSabrina is very professional and helpful and the facility is spotless!
Dayna Orr | Premières impressionsSabena was professional and friendly. She took me to my locker and answered all questionsl.
Teresa Ceravolo | Premières impressionsThank you to the lady that worked the morning of 1/1/2021 at the location 1420 Montgomery Hwy. Vestavia, Alabama she assisted my mom in getting this facility for me because the other Vestavia location was not open when it should have been. Even though things went rough that day that sales rep was a life saver and made it better.
charles wilson | Premières impressionsI had various wine storage lockers at the same location for 15 years. Staff has always been professional and accommodated my wine storage needs. I will not hesitate to recommend Uhaul.
JIM NADLER | Expérience généraleawesome staff!
carla Brackett | Expérience généraleShe was very nice ask how am doing holding an conversation with me and not just trying to get your money and get you out the door I felt great
Rebecca Looney | Premières impressionsI would only recommend the vestavia hills location because of the guy that was working there. He was extremely focus on the customer & made my extremely bad experience with uhaul variable. He's the best. The Pelham location ,Jeremiah did seem to care about the customers future business. I will not return because of the way I was treated by him
NOAH AMOS | Premières impressionsGreat place with great people. Going to miss it.
ROBIN COLE | Expérience généraleExcellent facility and Sabrena is so friendly and helpful!
Jill Boyette | Expérience généraleSabrina always great she’s very professional!
Hector Pena | Expérience généralewe have used this location to store daughter dorm contents 3 summers in a row; it has been excellent every time; 1st 2 yrs were best because we had ground floor unit near entrance/exit/ofc & not too far buried in bldg; don't like having to go up elevators & down many halls & turns, but know it depends on what is available; mgr Sabrena Deming is tops
Lucy Landrum | Expérience généralestaff was extremely helpful and friendly Having dollies available near the elevator was fantastic
clay reese | Expérience généraleFantastic staff!!! They went above and beyond to make the entire process easy. Highly recommend this location. You are treated like family.
Thomas Swindle | Premières impressionsDehreon Lewis did an amazing job helping me find the perfect sized storage for my moving needs . He was professional and answered all of my questions.
Emily Parker | Premières impressionsI thought the facility was in excellent condition. The manager that assisted me with the rental process and then ending the agreement was extremely helpful and very friendly. She made the process very easy and convenient.
Stephen Christie | Expérience généraleThe only thing that I didn't like is that the price kept going up. It got just too expensive .
GEORGE FRANK | Expérience généraleThanks for everything. The service was more than expected.
Felicia Adu | Expérience généraleSabrena and her staff are super nice and helpful! She was so accommodating even when there was a mistake on my account. It was corrected on the spot. Can't beat her fantastic service!
Kathryn Groat | Expérience généraleI would like to give a BIG shout out to Darrius Artis at this location. From the 1st day that I moved into the unit, until the last day, he has been a Superstar Represenattive of the U-Haul Company Brand. He assisted my family with every aspeect of our storage and rental needs. Yesterady when we arrived to pick up our truck, we were informed by the CSR on the phone that the keys were not dropped off and thus we had to wait for 2 hrs or see if another location had a similar truck. I saw Darrius in the store and asked for help. We explained the situation and he advised he attempted to reach us the prior day due to a system glich. Since the store was n't open yet and we had Glorified Movers coming in 20 minutes, he immediatley assisted us. We received our truck 15 minutes before the movers arrived. If you are looking for a good place with great service, go to this location and ask for Darrius, you will not be dissapointed. Thank you Darrius. Stay Safe and keep up the Great Work Sir.
Marcel Fields | Expérience généraleOutstanding service from Sabrena. I especially appreciate her safe health practices. Thank you, Sabrena.
LYNNE WILBANKS | Premières impressionsstaff was very helpful with several questions and explaining options to me. The personnel called me by name when I walked in the second (and third) times. Excellent service à la clientèle
clay reese | Premières impressionsGreat experience ! Thank you so much ... if I have to store my belonging again this Is definitely the UHAUL I’m going to !
KALAH REGIS | Expérience généraleWow!!!
james moorer | Expérience généraleMgr. Sabrina was the “Best”! Very knowledgeable, helpful, and personable.
Eric Cates | Expérience généraleConsiderate and knowledgeable
ROBERT MAIOLO | Premières impressionsSabrena and her team made our experience above and beyond expectation. I've moved often with work and Sabrena's team has been the best I've experienced in the country! Well done!
Kevin Ramay | Expérience généraleThe associate was very kind and courteous. I had to deal with two different locations for this move. I was grateful for the experience because Nephi was a delight
alexandra day | Premières impressionsno comment
JANET CASH | Expérience généraleThe manager and support staff were terrific...the facilities were clean, "inviting", and in excellent condition!
John Mount | Premières impressionsSabre a was excellent! Very personable, knowledgeable and attentive.
Eric Cates | Premières impressionsI had a great experience. Sebrena was extremely helpful.
Antionette Epps | Expérience généraleIn my seven years of renting this unit, Sabrina has by far been the most visible, pleasant, and even caring manager I have met at this facility! If I ever need one again, if she's here I'll be back!
JAMES HAMMACK | Expérience généralethank you for being a great place to store college student dorm stuff 2 summers in a row; B117 has been great for us
Lucy Landrum | Expérience généraleServed all my needs well
CHRISTOPHER POOLE | Expérience généraleSebrena made the process easy and gave me a quick ride to my new space. Thanks so much
Alabama Association Nonprofits | Premières impressionsSabrina is the best CSR ever!
Marly Harbin | Premières impressionsThe only issue I had was with an employee when I first moved in the storage room. She made an error and then was quite rude about it. Luckily Sabrina fixed the issue.
Catherine Treubig | Expérience généraleGood experience. Helpful staff.
Mary Miller | Expérience généraleMerci.
CHRISTI GAMBLE | Expérience généraleNo sincerity and worker didn't know how to take the car off the tow dolly, thank God my moving guy knew how to! No communication and everything went wrong with u-haul from the start in Huntsville to B
Shery Bostick | Premières impressionsThe young man in the store Sunday afternoon was helpful and pleasant to work with. He is an asset to your company.
CATHY DONZE | Premières impressionsUsed this facility to store work related materials / equipment for just over nine years. Could not be more pleased w/ the courtesy and cooperation of the staff members during my use of the facility.
PINPOINT INC | Expérience généraleConvenient location
Bart Crowe | Expérience généraleStaff was super friendly and helpful.
Jerrie Henson | Expérience généraleThese people on both ends were very helpful and made my move a success!! In Vestavia Hills they were so helpful and kind. In Elmore also! Thanks for the wonderful experience!!!!
Natasha Stallworth | Premières impressionsI appreciate you for staying over pass your shift to help me check in to a storage container. Very nice lady thank you!
Bernard Williams | Premières impressionsClean facility
Charles Hudson | Expérience généraleThese folks are amazing1 I had an urgent need and they jumped through hoops to help.
EDWIN BUKER | Premières impressionsOur experience with this facility was very pleasant. From truck rental to unit rental, the staff was very helpful and professional. The unit was well maintained, secure and access was convenient.
shanda odom | Expérience généraleProfessional Service during 3 Year Rental, Appreciate Help & Everything
JAMES CUCHENS | Expérience générale.
JAMES ADRIAN | Expérience généraleGreat experience. Friendly and very helpful
Bobby Ward Fuller | Expérience générale0
Grant Nintzel | Expérience généraleN/a
JASON BIGBIE | Expérience généraleThe manager.. I believe her name is Sabrina was always so helpful, kind and knowledgeable. Merci
Ashleigh Knight | Expérience généraleJ
lois howell | Expérience généraleI Love that place. It's convenient, well kept, the staff is great .
KENNETH RUSH | Expérience généraleUnit was clean, ready and as described. Access was easy and dollies were available. Manger and staff were very helpful.
Bill Kimrey | Réservationthe staff made every effort to accommodate
Robert Roden | Expérience généraleThe manager was very professional and helpful! One of the best UHAUL facilities I have ever dealt with. Top Notch Operation!!!
Rita Turner | Expérience généraleEasy check-in, very friendly and helpful staff!
Chase Nagle | RéservationThank you for your kindness.
JO ANN MCSHAN | Expérience généraleNa
Chadwick Weaver | Expérience généraleVery helpful staff!
Michael McEachern | Expérience généraleVery nice and accommodating
Michael Mceachern | RéservationReally good experience Great staff
Mia Moda | Expérience généraleThank you. Excellent experience with u haul.
Barbara Young | Expérience généraleWe had a storage locker here for several years and the service was excellent and the staff was very helpful.
SALLY MAHAN | Expérience généralemerci
Eudalia Landrum | Expérience généraleSabrina was excellent!
Michael Mceachern | Expérience généraleThe ceiling in my unit is falling in and water had leaked into the unit damaging some of my stored property causing mold and mildew on furniture and boxes. I reported this to management but have not h
GEORGE RUFF JR | Expérience généraleThe elevator malfunctioned and we got stuck in it several times during our move in. Not a good thing for my husband, who has claustrophobia. Other than that, everything was clean and well maintained
Tanya Ott Fulmore | RéservationGreat experience with UHAUL! The staff extra helpful and kind.
JOHN MOUNT | Expérience généraleWe had a very bad truck rental experience- no manager has ever returned our call. We are anti Uhaul and will be for some time!!!!
Rick Johnston | Expérience généraleSabrina was a pleasure to work with and very accommodating of my needs. This U-Haul location will always be my go to! Great customer service! Sabrina gets 10 stars from me. Tonja A. Brooks
Tonja Brooks | Expérience généralePrice too high. For what I paid should have 24/7 access to my property. Also Uhaul is too eager with price increases. Many times the gate was inoperable. If you don't like price move out!
DONEL PIERCE | Expérience généraleIt is interesting that there are 2 Uhaul’s on the same road - less than a mile apart but each offers a completely different experience.
Rick Johnston | Expérience généraleWonderful service!
Deacquelyn Jones | Expérience généraleGreat experience. Helpful and friendly staff. Just what we needed for our old records storage.
TED STRONG | Expérience généraleI'm 72 years old and this was the most physical move, but the help was great
JON WILLIAMS | Expérience généraleI really appreciate the professionalism of the staff. They were very polite and understanding with me. I like the way they will work with you to keep your possessions if you are having trouble paying.
Celetha Tarver | Expérience généraleThe faculty was wonderful and the staff was very accommodating.
WILLIAM BRUNSON | Expérience générale