Customer Reviews for U-Haul Moving & Storage of Wesconnett
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

952 évaluations

6805 103rd St   Jacksonville, FL 32210
(@ Tampico between the public library and Walmart)

(904) 772-8207

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(904) 772-8207

6805 103rd St
Jacksonville, FL 32210
(@ Tampico between the public library and Walmart)

Services dans cet établissement :

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Had a difficult time canceling as no one was ever in the office and expected you to know the other location

Angela Keeton  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jazmin Story  |  Online Move In 
Évaluation :
5

Cynthia was very cool and helpful process with smooth and great management

Trashonda Richardson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zina M Hines  |  Expérience générale 
Évaluation :
5

I just don't like the part that it close at 10pm wish it can stay open until 12 midnight

julia creighton  |  Online Move In 
Évaluation :
2

I arrived at one U-haul location for storage and then had the manager to call at another location who told me the price and also stated that I would get a month free with no mentioning of a truck rental ( as I knew that this was a pass promotion only). I arrive at the location and salesperson went into an office and spoke with a man who told her yes to the first month free. Very friendly person.I went to look at the location of the unit and told the person that I would be back in the morning to sign the contract. When I arrived the next morning the person told me that she was the manager and that the promotion was only if you rented a truck. In a very rude manner she kept repeating that the sign is on the door as you enter. I only purchased the unit because I had movers waiting on me. Atlantic was going to rent a unit to me at three months half price.

WILLIE BROWN  |  Premières impressions 
Évaluation :
5

Brandon did a great job signing me up! Professional and straightforward. Great experience!

Theresa Wilson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy Mcleaird  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

vernon stewart  |  Premières impressions 
Évaluation :
5

The manager Cierra Johnson and her staff, is very knowledgeable about the products and services that U-Haul provides. They're also very pleasant to work with. They DEFINITELY have my business.

Stephon Herring  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katelyn Golden  |  Expérience générale 
Évaluation :
5

Thank you so much for your services. I don't expect to need a storage area anytime soon, but if I do, I will definitely call you.

Vivian Jones  |  Expérience générale 
Évaluation :
4

Cierra Johnson was my representative and she was very nice and professional at her job. She is a great asset to Uhaul.

petrice dunbar  |  Expérience générale 
Évaluation :
5

Very easy going in and out .. nice set . Up .for Vehicle going in and out .. pad lock ready available

Dwight Brooks  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakesha King  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yolanda Thompson  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebecca lewis-hughes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fresh Fresh  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Mack  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYFIELD STEPHENS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Brown  |  Premières impressions 
Évaluation :
5

Thank you U Haul for storing my stuff for 10 years I will use and recommend U Haul in the future

GERALD COOK  |  Expérience générale 
Évaluation :
2

The the size unit I got was small for the price no one was ever there during business hours there was rat and roach feces in my stuff and in the unit when I left Would rent from y'all again would just buy rat and roach killer for my stuff ..

Patrick manucy  |  Expérience générale 
Évaluation :
4

Have always had great customer service from your team members. Quick, professional issues resolution each time. Well done.

PHILIP BILSBACK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra rhone  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMANTHA WARFORD  |  Expérience générale 
Évaluation :
1

The storage in water damaged my property.

tatyanna Watkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kanzaida Pierre  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALARIA SAPP  |  Expérience générale 
Évaluation :
5

Thanks for great customer service

Taniesha tinsley   |  Premières impressions 
Évaluation :
1

I moved my vehicles from this storage due to poor security, and the staff not caring at all, my 2 vehicles were damaged different occasions. First incident my vehicles were hit twice from the occupants that was next to my parking spot and nothing was done about it after looking at the damages happening to my vehicles on camera. Second incident my front left headlight was damaged informed management and nothing was done about it nor were the cameras reviewed and the last straw was when I went to check on my cars on the 12th of August I drove towards my rented space and saw the tarp that was covering my vehicle had been removed and saw my one car stripped from parts under the hood along with the rims my car was on also parts on the inside ripped out, my outside chrome mirrors were stolen on both sides and whomever stole the rims was so kind and replaced with tires and bricks likewise my trunk hood was cut near the lock area to see if I had any kind of music/speakers. I don't recommend this place for no one and their personal belongings if they care about what's being stored. This has been the worse 2 years ever I would never refer anyone to this location!!!! Oh but they will send a bill monthly faithfully for you to pay but not accountable for damages that take's place on the property.

Meltonia Edwards-Lawson  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yvonne Ruiz  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Washington Bennefield  |  Expérience générale 
Évaluation :
5

Overall comments U-Haul is the best I would recommend you all to anyone thank you for your services

James Hamilton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard Thompson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaysie Williams  |  Online Move In 
Évaluation :
5

I thought the move-in went smooth

James Devaughn  |  Premières impressions 
Évaluation :
3

The only complaint 3 have is at the time of my rental which was all done online I rented a truck an a storage room and was given the access code, at no time was I told that there was a web site where you could go to otherwise than the one where I saw an inventory of my payments and storage # I continued to contact corporate and the storage facility to no avail to get the code again after 2 years finally after going into the office of another place they directed me to the website, which could have been done all the other times I called.

Kendea Walker  |  Expérience générale 
Évaluation :
5

Everything was great!

jim cromartie  |  Expérience générale 
Évaluation :
1

Gate was broken. Impossible to get ahold of staff. A BUM WAS LIVING IN MY RV! Place was dirty and unkept. Would never store any kind of property with UHaul ever again!

ANTHONY BUSHEE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latisha Kirkland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Greenwell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabe burton  |  Premières impressions 
Évaluation :
3

There were a lot of bugs at this location. The furniture was very dusty from being in the storage facility here. The people were nice, but at this location, no one is physically here. I would not come back to this location for storage.

Lisa Savage  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio Fonseca  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Greenwell  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUDREY CHAMBERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso Wilson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody Mccarty  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE BLYDEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanel Hayes  |  Expérience générale 
Évaluation :
5

I had roaches a bugs other than was secure

Awilda Contreras  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Markum  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN GOODEN  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

teresa kemper  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

latonya capehart  |  Premières impressions 
Évaluation :
5

LolNo one said I had to get a remote to exit the facility

Belinda Beckford  |  Online Move In 
Évaluation :
5

The online registration process was awesome and easy. Sure beats having to wait in line or in the office. Find the unit, check availability, purchase, and move in. Done. They even offer reasonable insurance rates. Also comes with a free circular style lock. Good job U-Haul

Paul Campanale  |  Online Move In 
Évaluation :
1

You guys rented my boat storage out before ours past due I was still using it had it in a repair shop you’re renting it out while I have this boat in the repair shop it was an even past due year we never use you guys again

Mike Ogden  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alpha jordan  |  Premières impressions 
Évaluation :
1

They called me repeatedly and threatened me all the time

Corey Farris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOLORES YOUMANS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lourdes Cabrera  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harley Levonitis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian Finn  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michele ricketson  |  Expérience générale 
Évaluation :
3

It was ok with me

Gladys Mitchell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicavain wilson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

xazier durden  |  Premières impressions 
Évaluation :
5

The lady I dealt with was very understanding and respectful.. thank u

Kathy Lewis  |  Premières impressions 
Évaluation :
3

I enjoy the time with you but no longer need the unit

Rebecca Cyrus  |  Expérience générale 
Évaluation :
1

I had the worst experience ever from over the phone to actually going inside of the building the ladies both hung up in my face gave me conflicting information and then didn’t reserve me a storage correctly, I had to go on blanding blvd. to pick up my lock and everything esle,they have terrible customer service and I will never come here again

Ashley Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Young  |  Premières impressions 
Évaluation :
5

Light didn’t work in storage unit

Patasha Heathily  |  Expérience générale 
Évaluation :
1

Items were removed from my storage

Nicole Jackson  |  Expérience générale 
Évaluation :
2

I am still being charged for a storage a month after we turned it in ! Would like someone to call me since at the location no one answers the phone !

roxanna rosa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robbin catrice  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHERINE HAYNES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephon Herring  |  Premières impressions 
Évaluation :
5

Great storage experience

Anthony Cherry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dea'Ira Alston  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyeisha Ross  |  Expérience générale 
Évaluation :
3

I made payments at the Blanding location so my response to the staff is based on interactions with them... Attitudes were bad, body language and facial expressions were awful and the way they lounged around didn't make you think you were in a place of business

johnny johnson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LeMesha Brown  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven Burton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna Pauling  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUELLA ETIENNE  |  Premières impressions 
Évaluation :
2

We had no light in the unit. I reported it and was told they had to remove it due to squatters. The area around the unit was dirty and full of pot holes. There was animal feces all over the lot. I could never get through to the office..always busy, disconnected. Customer service would send messages. Still waiting to hear if move out wad approved. Will never rent from them again.

JOANNE WATSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zina M Hines  |  Premières impressions 
Évaluation :
4

Lite did not work in #256, #4065.....

Charles Johnson  |  Expérience générale 
Évaluation :
5

We feel safe about our decision and that's important for our family.

James Edge  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey Farris  |  Online Move In 
Évaluation :
3

Not prorating the rent for the unit really sucks. I could not move out bt the due date so I have to pay for the whole month What a horrible policy this is for the customer. If they can prorate when moving in then they should prorate when moving out. Screw u-haul!!!!!!!!!!!

JOHNATHAN CASE  |  Expérience générale 
Évaluation :
4

Helpfull

EDDIE KRUITHOFF  |  Premières impressions 
Évaluation :
4

Found me perfect storage size

EDDIE KRUITHOFF  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim Flogel  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mildred torres-lusco  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabine Aulette  |  Expérience générale 
Évaluation :
5

Everybody nice

dora benites  |  Expérience générale 
Évaluation :
1

Homeless squatting in the units along with the disrespectful staff I would not recommend this place to my worst enemy. I was lied to by the manager Jacob after they erroneously placed a lock on my unit stating non payment even though after reviewing my file there where no late fees associated with my account and I was paid until next month. He stated that he would refund me the amount because there was no lock smith available until pop a lock shows up and charges 140 and magically the lock smith who he stated was in Tallahassee was at my unit in less than 10 mins. So in conclusion unprofessional staff unsafe storage and a all around horrible experience!

Shawn Bradley  |  Expérience générale 
Évaluation :
5

Awesome service

Edward Smith  |  Expérience générale 
Évaluation :
5

Great Outstanding Services

CHIQUITA WILCOX  |  Expérience générale 
Évaluation :
5

Bien amables.

dora benites  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suhas Patel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick manucy  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maurice Brown II  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paulo Lima  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa Maxwell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie Tyrell  |  Premières impressions 
Évaluation :
5

Falto luz dentro de mi garaje rentado

anileys rodriguez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Rivers  |  Premières impressions 
Évaluation :
4

Could never contact Storage personnel by phone

jake fabia  |  Expérience générale 
Évaluation :
5

U-Haul needs a better computer system.

Cynthia Carroll  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yarievy Rivera Ocasio  |  Online Move In 
Évaluation :
3

Great service by the representative who helped me did everything great I really appreciate what also really put me in a great unit didn’t know about the rodent boxes that be in the unit and it looks like a dead small frog was in there that I have to get out besides that everything else was good

Maurice Brown II  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina Hart  |  Premières impressions 
Évaluation :
1

Was not provided the access code to my unit for almost a week along with calling the store with no reply which coast needed out of pocket the staff was unprofessional along with the fact they provided me a vehicle on empty after being told it was on 1/8th.

Shawn Bradley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anwar Mcsween  |  Expérience générale 
Évaluation :
5

Easy check in. Questions answered on up coming rental reservation. Very fast.

THOMAS CALLETTO  |  Expérience générale 
Évaluation :
2

Always a different staff each month,at one point they cut my lock off after mistaking me for another Tennant that was moving out.when th mgr told me not to worry about paying my rent for that month they penalized me for not paying.of course when I went back in to resolve,that guy was no longer there to confirm what had happened the previous month

PATRICK GARREN  |  Expérience générale 
Évaluation :
5

This site will work with you very helpful and kind people

Tiffany Dent  |  Expérience générale 
Évaluation :
5

Always get great service.

frances ward  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL WILLIAMS  |  Premières impressions 
Évaluation :
5

nada

nora camarce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS DARLING  |  Expérience générale 
Évaluation :
1

My unit became roach infested when calling office i could rarely talk to local office staff when reporting and resolving the issue national staff would take a msg and i never received a return call had to go to the office there i was given ins number to call and was told uhaul dont do pest control i lost my key i wasted time calling uhaul for help to no avail went to office someone was to meet me with fogger for me to use as the ins agent advise them to do the pest control no one showed went back to office next day young lady met me and gave me the foggers i set the off in the unit my unit door was stuck calling uhaul call goes to national as usual they took my number msg surpise i got a call back only to get stood up someone was to meet me at my unit they didnt show i had to go to office and they did show up this time sadly i threw away all my clothes and other items and moved the remaining things to a different storage place uhaul facilty and customer service was awful i would expect this company to provide pest control and check unit doors condition and great customer service these units are not cheap.i struggle to pay im on a fixed income but i wanted a safe clean secure and kind people to assist.when needed

paula jenkins  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charlotte Lingo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Fodor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Fussell  |  Expérience générale 
Évaluation :
5

Rented RV storage the last6 years. Convenient and cost savings. Location is Florida. Minimal winterizing, not necessary to drive 1000+ miles home which saves on gas and less wear and tear.

THOMAS CALLETTO  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam Bell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emmanuel ricketson  |  Premières impressions 
Évaluation :
2

A truck parked next to our camper covered our camper in mud and debris. The truck hit two cars in the space on the other side and U-Haul did nothing. This place smells like cat urine. Staff at the neighboring facility and over the phone are virtually useless if you can get them at all. Staff should be present at the Wesconnett facility but U-Haul cuts corners so no one is present on site. You have to drive a couple miles down the road to get anyone. I would definitely not recommend this storage facility to anyone.

Stuart Bartlett  |  Expérience générale 
Évaluation :
2

Zero communication.

Kevin Ahearn  |  Expérience générale 
Évaluation :
2

I had to go to 3 different U-Haul to finally get my storage. No one told me this location had no office after I sit there 45 minutes waiting in someone to return like customer service told me to do. I was late getting to my moving appointment that I hired movers through y'all

Kallia Saka  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Brannon  |  Expérience générale 
Évaluation :
1

When I got to the location the code that your company had provided me didnt work, there was no one on grounds to help me at all. I called the number for the location and it was a corporate number and I had to go the blanding site to cancel my reservation because they couldnt do it over the phone i ended up having to walk all the way to blanding just to get a refund. The website says no where on there that its a hub location or 2nd entaty that the main hub is 6100 blanding blvd and there will be no one on the westconnect location and that it isnt 24 hrs when it clearly says it is 24 hrs. So i am waiting for the 72,1 to be put back on my card. I will not recommend ur company for storage.

Lauren Ginebra  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID FORTENBERRY  |  Online Move In 
Évaluation :
5

Storage was great no issues I will surely recommend

Sharon Baines-Whyte  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william briggs  |  Expérience générale 
Évaluation :
1

I tried to call the office number several times no answered. I wanted a closed in unit not a parking spot. i would like a refund for the money I spent. I cant even find out if anything else was available because no one answered phone

Erika Griffin  |  Online Move In 
Évaluation :
5

The staff at u-Haul have all been very helpful and nice. Even though there is no one physically present at the U- Haul right now, they are not far away.

Linda Jenkins  |  Expérience générale 
Évaluation :
5

This I-haul place served me amazingly Always willing to work things out with me when financial times got rough Only bad thing was the rat droppings in the storage unit constantly However I would definitely return and recommend using for others Thank you

Lamar Ivery  |  Expérience générale 
Évaluation :
4

Easy and fast

ZANTAVEON MOORE  |  Online Move In 
Évaluation :
5

The truck had a huge hole which damage a few boxes and my fur bench🤦🏾‍♀️🥺🙄 but the helpful gentleman started a damaged insurance claim.

Chanel Rodman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin goldsburg  |  Premières impressions 
Évaluation :
3

Fob didn't work from day one. And several weeks after. No one ever answers the phone locally.

Joseph Hazel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meltonia Edwards-Lawson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ULYSSES BRINKLEY  |  Expérience générale 
Évaluation :
5

Missing the building letter on instruction

Martha Andino  |  Online Move In 
Évaluation :
5

This was a better experience although my last experience was never compensated or ever addressed

KEVIN EPPS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Cleveland  |  Expérience générale 
Évaluation :
1

Worst customer service GM sheena was really rude would never recommend this store

janice riveria  |  Expérience générale 
Évaluation :
2

The general manager at this store name Sheena is very rude person no customer service i would never recommend this store

janice riveria  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX IRIZARRY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nise Winkler  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH WILLIAMS  |  Premières impressions 
Évaluation :
5

Always good service! I don't think I have ever spent more than about 10 minutes there which is very nice for my hectic schedule.

John Page  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Autricia Glover  |  Premières impressions 
Évaluation :
4

Remote to open gate did not work.

Thomas Calletto  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua Speers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra DeLa Cruz  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorna Davis  |  Premières impressions 
Évaluation :
5

Customer service was excellent i needed a storage also didn't have one there took his time to locate one for me at another facility, as business began to get busy he was courteous to others as they waited. All of them seem to enjoy customers and accomplished serving them

DEBRA MCKENZIE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Smith  |  Premières impressions 
Évaluation :
4

Clean inside unit.

Lee Echelbarger  |  Premières impressions 
Évaluation :
3

Storage had rats droppings. Roaches and spiders everywhere there in all my stiff

Whitney Magazine  |  Expérience générale 
Évaluation :
4

I reserved my space on line. A lot of questions were repeated at the checkin. Process seemed to take longer than I thought it should have. Gate clicker did not work.

Thomas Calletto  |  Premières impressions 
Évaluation :
5

Great Team, they go above and beyond to assist you, the office was full and they manage to greet you and make everyone feel welcome

Ricardo Rodriguez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paquita Lephere  |  Expérience générale 
Évaluation :
1

Needed to be refunded and was not after being told I would be called in 20-30 minutes by the manager to actually assist me but he never called or reached out. Still awaiting over a week.

Brielle Ward  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramon cortes  |  Expérience générale 
Évaluation :
5

Great service thankyou

Anthony Poindexter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric White  |  Premières impressions 
Évaluation :
5

Friendly staff and secure facility. We had our camper stored there on and off for almost two years, the last time, it was there for almost a year straight. It was dusty when we finally came to pick it up, but there were no rodent or insect infestations which were our biggest concern leaving it for so long. We would recommend this location and will definitely use them again in the future.

Gordon Kemp  |  Expérience générale 
Évaluation :
3

871068-00108219 is my account number. I am trying to add it and have not been successful. Called 800 number and they stated it would be taken care of. How am I to pay when I have no verifying account? I also need a remote for access to gate.

Voronica Brown  |  Online Move In 
Évaluation :
5

Awesome

Edward Smith  |  Premières impressions 
Évaluation :
4

The actual storage location on 103rd does not have an office. I found out about it through the 6100 Blanding, Super Center.

Andrew Bretches  |  Expérience générale 
Évaluation :
5

We pulled up not scheduled to turn in a car transport, and find a large storage unit, and Charlotte was able to help us. I was very grateful!

Andrew Bretches  |  Premières impressions 
Évaluation :
5

Sign out was easy and fast.

THOMAS CALLETTO  |  Expérience générale 
Évaluation :
5

Thank you for helping with great customer service hassel free.

Jamie Williams  |  Premières impressions 
Évaluation :
3

Multiple times their was people jumping the fence and sneaking in, I never once felt safe with my motorcycle stored at that facility. Need bob wire on top of the fence and LED over every storage unit.

AKEEM PETERS  |  Expérience générale 
Évaluation :
4

UHaul is good for my time of needs very easy to get to. So of there workers know what they are doing.

Brenda Thomas  |  Expérience générale 
Évaluation :
3

I enjoyed the facility for so many years. Communication between client and storage mgmt should be easier! I tried numerous times nvr got called back. This is bad service! I'd use another company now

DAVID GUYTON  |  Expérience générale 
Évaluation :
5

Highly recommend! Great service

April Rigby  |  Premières impressions 
Évaluation :
5

Great job. Was easy and worked with me when my reservation was canceled due to the hurricane.

BRIANNA BENNETT  |  Premières impressions 
Évaluation :
5

The facilities are very clean. The first time I went to my unit it was before daylight. I had trouble finding it and a lady met me, directed me to my unit and had a pair of scissors to open my lock.

Steve Pert  |  Premières impressions 
Évaluation :
5

Luke was excellent. Great employee

GREGORY HALL  |  Premières impressions 
Évaluation :
5

Storage area was very secure. Thanks

ERIC STEPHENSON  |  Expérience générale 
Évaluation :
5

I appreciate your kindness during my rental time with yoour company.

Irene Scott  |  Expérience générale 
Évaluation :
5

Ample size and a reasonable price combined with a helpful staff and a great location made for the great experience. Will def use again .

Steven Morgan  |  Expérience générale 
Évaluation :
5

Workers were very nice and knowledgeable

Gwendolyn Beecham  |  Premières impressions 
Évaluation :
5

Meagan is the best!

Jennifer Chambers  |  Expérience générale 
Évaluation :
5

Thank you for helping me with every thing.

Lisa Smith  |  Expérience générale 
Évaluation :
5

Staff bnbis awesome.

irene scott  |  Expérience générale 
Évaluation :
5

the staff at the storage location it self was great...I moved out before 02/11/2019 ...however I was not advised prior to renting the storage that my rent would not be prorated so I am upset that I wa

ciarica mcghee  |  Expérience générale 
Évaluation :
1

Everything was ok.

jim cromartie  |  Premières impressions 
Évaluation :
5

GREAT employees.

Laura Bailey  |  Premières impressions 
Évaluation :
5

I still would like to see people on sight the automated thing is okay but I would still like to see people on sight

christie luster  |  Expérience générale 
Évaluation :
1

Room for improvement

Shantrel Dixon  |  Expérience générale 
Évaluation :
4

The call service is very poor. The ladies would require giving them a lot of identifying information and then no one would call us back. This happened several times. Very frustrating.

david townsend  |  Premières impressions 
Évaluation :
5

I have used the storage for about two years and I have no complait I have enjoyed it. Merci

IRA HUDSON  |  Expérience générale 
Évaluation :
2

They need to get the way they handle payment fixed. I was under the impression payment was automatic to come out of my bank account but instead I was hit with a hefty "late' fee. Ridiculous.

Cindy Harris  |  Expérience générale 
Évaluation :
2

This is absolutely the worst UHaul facility I have ever been to! I have moved many times and can say that using U-Haul. Recommend mananagment change and facility refurbishment. Storage unit leaked.

Christopher Williams  |  Expérience générale 
Évaluation :
1

I am very disappoint with UHaul furniture got messed was paying insurance and you all refuse to reimburse me...awful letting everyone know what UHaul did to me

Brenda Williams  |  Expérience générale 
Évaluation :
5

Staff was extremely friendly and helpful. Great price for vehicle storage.

Joseph McCoy  |  Expérience générale 
Évaluation :
1

Worst experience as a customer with any entity. My calls were transferred numerous times and no one had an answer for any of my questions. Rude CSR lady. Overall experience was horrible at best.

Joaquin Salinas  |  Réservation 
Évaluation :
5

My 1st experience wasn't quite what I thought it would be but after I went in the next day I had a wonderful experience with the management and staff I definitely recommend this place as a 5 star ...

danny mead  |  Réservation 
Évaluation :
2

couldn't find our reservation upon arrival, collected another credit card number to create a new account for the remtal and tried to charge For the free rent. Then placed a lock on unit for nonpayment

JUNE GRUNDY  |  Réservation 
Évaluation :
2

Could not speak with on site person

Kelvin Postell  |  Expérience générale 
Évaluation :
5

Great service provided

zhaquasha wright  |  Réservation 
Évaluation :
5

The staff was very knowledgeable and helpful at all time.

John Houston  |  Expérience générale 
Évaluation :
2

My name isn't Mitchell Lee, I made that clear numerous times. The gate card never worked, they were aware and did nothing. The gate acknowledged me as some lady named Amanda & nothing was done. Thanks

Mitchell Lee  |  Expérience générale 
Évaluation :
1

Location says 24 hours & we got there around 5pm & no one was there. The online check in would NOT let us check in. Had to find another storage since U-Haul was just not cooperating.

David Huot  |  Réservation 
Évaluation :
3

There is no office at this location making it necessary to drive to Blanding Blvd.

ALAN FENDER  |  Expérience générale 
Évaluation :
3

N.D.

Allen Gibson  |  Expérience générale 
Évaluation :
5

Excellent customer service representative found me a shed at the last minute. My reservation was at the wrong part of the city. Which wasn't convenient for me at all.

deborah evans  |  Expérience générale 
Évaluation :
5

Thank you for you impeccable customer service. If I ever need storage again I will be using you all and this location.

SHANDRA SMALL  |  Expérience générale 
Évaluation :
5

My experience was excellent, the employees were friendly, helpful, and knowledgeable.

Ethna Lawson  |  Expérience générale 
Évaluation :
4

The whole "leave your lock on an empty unit otherwise it'll be kicked out of the system and future access will be denied" is ridiculous. Rent is paid monthly thereby access should be monthly.

JOSHUA STRESE  |  Expérience générale 
Évaluation :
5

Drop off was a nightmare. The GM Paul screamed at me in front of other customers.

Tina Fortenberry 
Évaluation :
3

Told clerk miles were off from contract.... I guess she forgot to change it and I was still charged for 2 miles. Yeah only 2 miles but uhaul wants their money for only 2 miles. Other then that a great experience.

DENITA DUGAS 
Évaluation :
5

Very satisfied

Frances Drummond 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marta goss 
Évaluation :
5

The agent was amazing!!

JAMESY RENFRO 
Évaluation :
5

???????

Carlos mattei 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

florence thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX BAKER 
Évaluation :
5

Offer them a free beer after there use

robert bicek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan luke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy noel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald mccullough 
Évaluation :
4

The experience was great and employee was very accommodating keep doing what you're doing

antonio turner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Williams 
Évaluation :
3

Very helpful and friendly people

Charles Dority 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maddison Sloop 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylore Clark 
Évaluation :
5

My significant other was recently diagnosed with a terminal illness and our lives sudden changed! We made a decision to move out of town closer to his family as he receives treatment. I was so worried about moving our belongings to a new city and still managing his care. Donyell was overly amazing in eliminating my stress of moving!!! She demonstrated excellent customer service skills and professionalism! Donyell was with me during our entire moving process...from choosing packing supplies, reserving our storage unit, booking the U-Haul truck, and even providing kind words of love & encouragement! If I could come to her store EVERY time I needed to move...I totally would! I would overly recommend anyone moving to or from the Jacksonville area to stop by and see Donyell! Never has my moving experience been so carefree and smooth! Thank you Donyell for your awesomeness!!

Jasmine Henry 
Évaluation :
2

The truck I drove had an issue with a break light. The light beeps and throughout the entire time driving. I even called roadside assistance thinking there was an issue with the truck but they cleared it to drive. Apparently management at his location knows about the issue and still decided to put me though the unbearable experience of driving with a loud beeping noise. I am not exaggerating, I rented a 26 foot truck and the beeping was loud.

luis carranza 
Évaluation :
3

They reserved on my account twice as much as they said and I had a different payment go thru because of it.

Melissa Weldon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daryl brown 
Évaluation :
5

Thanks alot for the help.This location is the BEST

Lashameka Midgette 
Évaluation :
5

The manager, Donyell, helped me with a tire issue that we had during our rental and made it a smooth and easy transaction overall. She was fantastic!!

Tammy Fox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david ankrom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH Williams 
Évaluation :
1

I got charged for fuel when I put the gas tank at exactly the same place as when I got it and I got an extra charge for using the dolly because of the paper thin zip tie they use broke. And the dolly never once got used. the box truck was falling apart interior wise. and could barely get out of its own way running like crap.

Alexander Lewczak 
Évaluation :
2

Went to one location asked for a truck with the price 19,95$ they ended up getting me scheduled for a 29,95$ truck that I didn't ask for only needed a small truck for a washer and dryer. Got upset but the location I was at to pick up fixed the problem. Wish I would have known I was spending $100 for truck miles and gas because I would have paid someone gas to use there truck and not a uhaul. I could have saved so much more money instead of being broke now due to all the fees and crap for a uhaul truck. Never will I do that again.

Amanda McWilliams 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victor Wood 
Évaluation :
5

Very smooth I have rented from uhaul several times. I recommend to check in on line it cuts the time in half or more at the location I have never spent more than 15 mins after i reach the counter.

Clifford Fletcher 
Évaluation :
5

My experience with them was GREAT!

lacourtney lockwood 
Évaluation :
5

You have the most friendlist of staff there. There really isnt anything that i could suggest doing differently sines they are the best. The manager i think her name is Donelle was so nice and took her time to explain everything. You have the best staff Aloha Debbie Hirose

Debbie Hirose 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST WILLIAMS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya White 
Évaluation :
5

Donyell Crews was professional, courteous, and extremely hard working. It was a pleasure conducting business with her.

RICHARD BOYLES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dwight smith 
Évaluation :
5

Your representative was professional and courteous . Would recommend her for promotion.

CLIFFORD LAWTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ifeyinka haanni 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID BELFORD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla Mitchell 
Évaluation :
5

Excellent customer appreciation by management and staff

clausell rivers 
Évaluation :
5

Great customer service!! I was in and out quickly.

Kristian Brinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angelia banner 
Évaluation :
5

I was thankful for help I received

Kenya Mitchell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MERCEDES OLIVER 
Évaluation :
5

Donyell was great and very helpful

Tiffany Ferrell 
Évaluation :
5

I think Donyell is the best!!! Great customer service at this location!!!

KRISTIAN BRINSON 
Évaluation :
5

Nothing everything was outstanding.

GLORIA WRIGHT 
Évaluation :
5

When we walked into thw office we were greeted by a smiling face! I believe her name was Donray, not sure, i know the first part was Don. She was peppy and very professional and nice. That girl needs a raise!!!! Then when we dropped the truck off we were greeted by another very nice lady. It only took about five minutes and we were gone. We live in Brevard County and it was so nice to have everything ready as soon as we walked in. Thank you UHaul!!!

Robin Levesque 
Évaluation :
5

Both women that helped me at this location were great! The one who initially rented my van was pleasant and prompt, I did not get her name. When I returned the van, Brenda was incredibly friendly and accommodating; she offered to take care of a rental day because of an issue I had with the vehicle... Something not even entirely the fault of uhaul! (stuck). Thanks again for the great service ; highly recommended!

Michael Magnet 
Évaluation :
1

Extremely poor phone etiquette. Transmission and battery were bad. We were accused of theft because we needed extra days.

June LACKEY 
Évaluation :
1

I had left my granddaughter ipad in the cargo van and when I drop the van off after hours I contact the office which I though I was talking to the office direct office to inform them to put it up and the very next day I went to pick it up the didn't have it and II track the ipad there. Very upset

Lisa Moseley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya White 
Évaluation :
5

This was the best U-Haul experience my wife and I have ever had. The representative was polite, articulate, and overall had great customer service, explaining and answering in detail every question we had. Definitely will be using this location again!

Lloyd Fountain 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sandra sablon 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Louise Roche 
Évaluation :
5

S.O.

lisa herndon 
Évaluation :
5

The manager Donyell is great!! She is very patient has A very good attitude bout her job she is a good asset to y'all company.. KEEP UP THE GOOD WORK!!! I WILL ALWAYS USE THIS LOCATION AND I WILL SPREAD THE WORD TOO ALL MY FRIENDS!!! Thanks Donyell for your work..

jerrod hardwick 
Évaluation :
2

Le client n'a pas laissé de commentaire.

carol marsh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Reine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia Maxwell 
Évaluation :
5

Very good experience!?

SHANTELL BONNETT -BING 
Évaluation :
5

Just keep providing excellent customer service..

RERA WOMACK 
Évaluation :
5

Staff was a pleasure to work with!

Jennifer Green 
Évaluation :
5

Keep doing what your doing. Also if possible...the trick return area needs to be better.

ZACHARY HIXON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALICIA JACKSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Grant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Sterbling 
Évaluation :
5

very satisfied customer.. Thank you very much

Erlinda Santos Godfrey 
Évaluation :
4

Store front does not give you the idea it is a full service U-Haul distributor. I have lived here for 15 plus years and thought it was only a storage unit facility. Now that I know I can rent the normal U-Haul items, this locale is much more convenient than the one further away I have used in the past. 2 great employee's, very helpful who supported me in my rental process. Thanks

william randolph jr 
Évaluation :
5

Keep up the good work

Julie Sullivan 
Évaluation :
5

This moving experience was great with the great service ..Picking up and returning the truck was quick and easy..Many thanks RS

ROBERT SMITH 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul Rice 
Évaluation :
3

Le client n'a pas laissé de commentaire.

chahone raby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mikiesha riddles 
Évaluation :
5

The clearance height wasn't announced anywhere. I don't know if it was because it was a van but it's a nice thing to have. Also, the last time we rented a van there was no partition between the cargo part and the cab. This rental's van had a cage between the cab and cargo space which meant that we couldn't leave the ac on while we were organizing in the back without risking vehicle theft. As this is Florida, ac availability is quite key. These are suggestions, not complaints, we love this company and will readily choose you again.

LAURA LOVE 
Évaluation :
5

The drop off went very smooth and quick. The young lady was very efficient and pleasant to deal with.

Elaine Reno 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan Adams 
Évaluation :
5

I love the whole team i told the people next door who was also moving bout them and they went there as well and GM she is awesome and i think her so much for the help and friendliness

KI'BRELLE WILSON 
Évaluation :
3

This is the second time this year I have rented a unit from this U-Haul location. Staff has always been very friendly and helpful.

Barbara Holley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Otmar Guy 
Évaluation :
4

This particular location was fine. Its the reservation department that I had problems with. Samuel was very nice and knowledgeable about the business.

Ashley Freeman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Otero 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ericka Rogers 
Évaluation :
5

Been dping business here a long time.. Will always use this location..

Vickey France 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Miller 
Évaluation :
2

The lady (Donyell) that serviced me in the morning with the pick up was outstanding. However, the man that serviced me that afternoon when I returned the product was very rude and degrading. He had absolutely no customer service skills, or people skills, at all, for that matter.

mariah holland 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHARDAI JACKSON 
Évaluation :
5

They are always very nice and very professional here!! THE GENERAL MANAGER is awesome!!

Shiquala Bailey 
Évaluation :
5

The Staff was Amazing!! Very Friendly and Extra Polite!!

brigett bronner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilber Griffith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick McDonald 
Évaluation :
5

The service at this uhaul location was above and beyond excellent. The manager provided me with the rental truck that morning. Upon returning the vehicle I was greeted by another young lady that was smiling and very polite. The manager is setting a very good example of what excellent customer service looks like and her employees are following it.

TARNEISHA SMART 
Évaluation :
4

All good

MARK SCOTT 
Évaluation :
4

Easier access for turning Truck into aisles

david lequia 
Évaluation :
3

Change the name. It's not even close to the street it's named after. Makes it confusing to it location. Maybe Uhaul by the library 103rd. But overall good people working there.

Steve Krokus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

booker alexander 
Évaluation :
5

Thank you for excellent service!

GEORGE STRAUGHN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshonne Demons 
Évaluation :
3

We ordered a dolly, however it was not in the van. We did not realize this until we had made it all the way to the furniture store and thus we had to drive all the way back since it was needed in order to move the furniture.

Michelle Hylton 
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