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Cecelia Dickinson | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of West Side Saint Cloud
Testimonials From Recent Customers
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Robert was excellent to work with. This guy helped me out tremendously as he recommended a cargo van instead of my original choice of the pick up truck. It was snowing pretty heavily and the van ensured my newly purchased mattress remained in perfect condition. It was easy to load and unload also. Robert was friendly and very knowledgeable. I will certainly be returning to this location thanks to him.
John FieldsWas offered $50 discount to haul a trailer, but charged $70 to use it.
John BilloThe awesome gentleman that helped me on Friday and Saturday with the 6x12 at the St cloud location I really appreciate it sir you are excellent top Customer Service, thank you once again sir Brian b.
Brian BaillifKeep the same people employed at the center. They are excellent.
Jerry IsleyMartin was exceptional in provision with a can do attitude. Unit was clean and accessible. Alarm system was rather dysfunctional at times. I would not return nor recommend to others because of the cancellation of Veterans discount w no warning, no explanation. Left a very disconcerting emotive with me. Merci.
john neurer | Expérience généraleExcellent service à la clientèle
Zainab AhmedGreat interaction with staff
Jerry IsleyMartin was very efficient he greeted us and got the hitch installed Thanks nothing different could he have done!
don mierengartenRobert did an awesome job on having my rental ready to go. He was a friendly and reassuring presence beginning my moving day. I will definitely return to the location for future moving needs.
Mary HarrisonExcellent personal customer service, both picking up and dropping off the trailer.
Terry BunkowskiWonderful experience and the staff were genuinely kind and helpful! Excellent customer service and clean, easily accessible location! 5/5!
Trisha FeiaGreat no issues with equipment. Customer service helped me find a trailer close to my destination.
Dawn FlandersRobert was most helpful, such a nice young man.
Ernestine Rinde | Premières impressionsNothing I can think of 😊
Janis Hoogeveen👍👍
Jerry MeyersThe store staff was great. They answered all my questions effectively. When the vehicle was returned, they made it easy and I did not even have to return inside of the store.
Velvet FrickThe staff were very friendly and helpful to us. Enjoyed our storage time there. Very convenient.
Marlene Sprague | Expérience généraleThe employee that helped me was extremely kind and friendly! Explained the whole process very thoroughly. The trailer did have some damage but he made note of it before i left and I still made it to my destination just fine. The facility was very nice!
Nicholas WatercottThe straff were very helpful
erin idzerdaYou welcome guys you help the customer and you good friends I hope you good luck and see you next time
hamdi hashiVery nice and helpful!
pam faust | Expérience généraleSuper helpful, friendly, and efficient. Great place and great team members.
Zach SorensonThe staff onsite were extremely helpful in answering any questions I had regarding the rental process. I can't emphasize enough on how helpful the staff were. Thank you for the onsite assistance.
Peter UrbanNothing- it was amazing. Robert a the St. Cloud location is amazing!!!
Kristi LalondeVery clean and well organized. Carts that are available made the move much easier. Martin was fantastic!
Autumn Ross | Premières impressionsMy experience was uneventful. But the customers before me had some some very serious grievances with the store the rented from because they felt they were overcharged or something. Robert was very respectful and listened fully to their complaints. He advised them the best way he knew how. It was nice to see someone behind a desk actually giving good customer service. Well done, Robert! (I hope I have the correct name.)
Daniel HillsExcellent friendly service!
Duane StrattonFacility was above average Customer service excellent Very impressive
Kaleb Smith | Expérience généraleThe staff and gm at the facility were very helpful with explaining the move in process
Matthew Plageman | Online Move InThe associate I worked with (Robert) was excellent. He was fast competent and thorough. Getting a rental can be a pain and he made the process smooth for both pickup and drop off.
Robert HesseThe return was much smoother than the pickup.
Jeffrey SmithI never received a final receipt the next day via email after returning the truck the night before after the llocation was closed
Kelly KernExcelente servicio
Perla RodriguezThe staff was very courteous and helpful.
Robert WaldenRichard made everything about the rental process easy and helped me from start to finish. Give this man a raise!
Nick VanZanteNothing, everything went well. The people were friendly and efficient.
Mark CariveauBe more forthcoming with information I.E. getting charged for an extra day when I was less than an hour late because the elevator went out in my building and My old Veteran Ass and Another Veteran had to carry the stuff down the stairs and then not being told about the extra day charge until after it getting checked in or I would have kept it and finished my moving. Seriously $191,96 for 49 hours of use and having only driven 32,8 miles, shame on your multi-billion dollar company for taking advantage of the working folks like that. As if the actual moving of residence wasn't enough y'all add insult to injury. And yes I'm A local guide here in St.Cloud with 6+ million views of my blatantly honest opinions on businesses and their practices and yesterday there was high praise for customer Service but Today Martin and Uhaul shot that all to hell, shame of your greedinesss
James Gilbertperfect location
Scott Sandey | Premières impressionsThe guy who helped me load the trailer was helpful. He actually was the one who installed my hitch last time. I didn't realize that my hitch part was upside down and the wrong ball was installed. He made sure I had everything correct. By doing this it made pulling the trailer this time WAY better. I used a previous uhaul service in town and they never told me it was all wrong. Thanks so much for taking care of my hitch, helping me with everything and make sure I was taking care of! I'll be back again to use your services!!!!
Holly DerifieldI arrived 1/2 hour early for my appoinment. I was greeted and filled out papwork, a technicial came over shortly after that and explained that some bolts might be rusted and he would keep me infomred. He came back about 20 minutes later and told me no problem and they were done and as soon as he wahed his hands he would have my van out front. I was very satisfied with service and product.
Robert TenoldRobert serviced us on our return. Robert was awesome. Very friendly and easy to talk to. We talked about what led us to the needing the moving truck, and all the stuff my husband and I have been through the last couple of months. He was very empathetic and caring. U-Haul is very fortunate to have Robert on staff.
Robert DentonCustomer service at this store was top notch. Staff are the best I've worked with over the years and the facility was clean and well-maintained. I highly recommend this store for area customers.
Nathaniel GrayGreat service Robert was really helpful. Thanks.
Margarito MendezMy wife left her handbag in the truck and we were promptly notified. Merci
Kirk LambWas told upon pickup to take it to closest Rep. Had to go 55 miles out of way from original drop off site
DANNY REGNEROffice not staffed well, manager is ride, does not tell me about changes to the hours. Untrained lazy workers on there cell phone 盧 all the time! ROBERT IS AMAZING AND SHOULD BE THE MANAGER HE IS VERY POLITE COURTEOUS PROFESSIONAL AND HELPFUL HE IS THE ONLY WORTHWHILE EMPLOYEE YOU HAVE WORKED AT THIS FACILITY IN MY OPINION I STRONGLY SUGGEST FOR THE BETTERMENT OF THIS FACILITY AND YOUR COMPANY THAT HE BE PROMOTED TO MANAGEMENT AND THE IDIOT THAT YOU HAVE RUNNING THE PLACE BE DEMOTED AS HE IS NOT A TEAM LEADER HE IS MORE OF JUST A IDIOT WITH A TITLE WHO DOESN'T CARE ABOUT HIS CUSTOMERS OR HIS EMPLOYEES AS IT LOOKS
jeorge starkovich | Expérience généraleEverything went well.
Kenneth SchimnichThe staff that I saw were very professional courteous and helpful and all manners I have nothing but good things to say about them
john miller | Premières impressionsFrom top to bottom it was not a good experience. The van I rented was not available so I was "upgraded" to a truck I do not want. It was unsuitable for what I was renting a vehicle for. And somehow I was charged more. The agent who Checked us in was not knowledge and unprofessional. The truck was dirty, the driver door didn't shut properly and the truck smelled of urine. Upon return (an hour later and less that 20 miles later) we waited in the drop off area for over 10 minutes to get checked back in. Finally I went inside the store to be told the agent was "too busy to check us in", he instructed us to leave the truck and he will check us in later. We are due a refund of miles and we are waiting for a final receipt. I have rented w/uhaul many times over many years and feel this location does not hold up to the standard. I will not be returning to this store.
Margaret Oberg Garrisonvery fast and great staff
John CarlsonThe truck was dirty when we went to pick up and the person checking us in cleaned it out before we got to take it
Nathan WoodThis is agood
mohamed aredThe service at this U haul is excellent. I would recommend this facility to anyone and everyone. The young man working when we moved in was super helpful and courteous. I wish we would have gotten his name.
Lori Nelson | Online Move InWould like 24/7 access. Once that is available I should be packed up and settled.
Ann Marie Kastan | Premières impressionsRobert the employee who helped me was extremely helpful and I courteous, also very good about explaining everything
Shari Pretzer | Online Move InThe facility my my need well. Staff were always polite & helpful, very customer service oriented. My overall experience was great & will def return if I ever need a storage unit again.
Karla Becker | Expérience généraleThank you!!!!
Mary Jo Renier | Expérience généralegreat location and super easy transaction. Very easy to get in and move our things to our storage garage. Maybe could use some more flat moving carts as there was only one available (luckily no one else was moving in or out when we were). Thanks !
gary eidenschink | Premières impressionsFront reception so accommodating and knowledgeable.
Mary Jo Renier | Premières impressionsMerci.
Michael Joyce | Expérience généraleI bought a bad batch of tape that s*** didn't stick to my box and I sang a song called thanks for all your help selling me some trash to go f myself
James Randall | Premières impressionsNot being open on the weekends are why I said the U-Haul place is average. When you work Monday thur Friday until 5:30 it doesn't give you anything time to get there a do what you need to do. And without weekends I would rather pay a little more some where else.
Kelli Bongard | Expérience généralesmooth transaction
Michael Joyce | Premières impressionsThey are remodeling and improving the indoor & outdoor space. They do keep the interior area as clean as possible. Knowledgeable staff, exceptional customer service, professional & prompt communication.
Nancy Ludowese | Premières impressionsFirst Class. Wonderful people to work with.
Joseph Roehrl | Premières impressionsThe team was very helpful and kind from when we walked in the door to showing us around the facility so we knew where we needed to go and how to pull in to start moving in! Even though the facility is under construction, clear signs help navigate through as well.
Louis Vivier | Premières impressions