Stop advertising the app so hard please
BENJAMIN KLEISTCustomer Reviews for U-Haul Moving & Storage of White Plains
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service..!
Miguel RodasThey were absolutely great. Had to make many changes before and during move and they were so very accommodating. Merci
nahun urgilesTo return a vehicle is like pulling teeth. Your app sucks.
Tony SpinelliGreat and affordable service! Very happy with the hitch. Merci.
Michael ThomasEverything went well.
Michelle Bryant👍👍👍👍
Albarino RodriguezarguetaNothing that I can think of. Everything was great from start to finish.
SALLY ANN TRONGONEThe UHaul employees were very helpful and courteous
chris CampbellThe staff that works there is always very informative, and offers you any and all information as to the best of their knowledge. I always enjoy and would recommend this location to friends and family
JASOND MARSHThere should be a warning online that you can't rent a trailer with a jeep that has a convertible soft top. I had to come back the next day with my wife's suv. Lost a day.
Kenneth GilmoreOliver (outside) was very helpful!
Peter GoldsteinI believe when you communicate with your staif. They come through in the pinch. There was one internet and we worked it out. And I thanked Them.very, very much.
BYRON E REED | Premières impressionsStaff were friendly, Oliver helped with my return to make it very quick and easy.
Katharine HornerOutstanding as always
charles durrKeep up the great work!
Alexander ShatilovSome of the blankets were wet. I was protecting wood furniture so I didn't end up using them. Other than that, the pick up and drop off were easy! Many thanks!
Dana KingI have used this location numerous times throughout the years. The long time manager had left and my last experience was poor at best mainly to the personnel. This has since changed and the employees were helpful and without attitude. I am in a service business and realize not everyone is having a good day but when you deal with the public you have to put that aside. I was happy to see the staff was back to how I remembered it, helpful and fast. The vehicles were spotless and new. Even the employees outside the office and in the yard showed pride in their job. Good to see
richard denataleExcellent place, top employees,very friendly and helpful.
Marcio AndradeStaff was excellent and helped in the pouring rain!
Randall BurrEveryone was very helpful and the hitch was installed in a very quick timeframe
packy murrayOverall experience in having a trailer hitch installed was excellent. Very easy to schedule on the local UHaul website. Immediately got emails confirming my appointment and how to prep the car for installation. I got a call to get my appointment moved up 2 days which worked well. When I got there, check-in was a breeze. All costs were very well explained & completely reasonable - I had priced other installers. It took the shop only 1-1/2 hr to complete. The tech was excellent and the finished product is fantastic and solid. I have had 3 previous cars have trailer hitches installed by UHaul in another state and have been very satisfied with the work. The service I received from this site has been the best thus far. I rate them 5/5 stars!
Rene SantosHelpful staff, easy process.
Kevin O'DonnellI was given a 10-foot truck with very little gas in it. I'm sure that's not the corporate policy. I'd suggest filling vehicles before renting them.
David WeissAfter going to 2 locations this location helped a lot. Only hiccup is that the Dollies and pads I requested were not in the trailer. I'm not sure if I paid for them but it was a challenge to handle the move without them.
Raasikh JosephThe outside grounds needs to be cleaned better .
James Johnsonexcelent service thank you
manuel garciaWow, I have to say the staff at the rental agency was simply amazing! From the moment I arrived to pick up my rental, Lucy was lightning-fast and incredibly helpful. And when I returned to drop off my rental, Leo was there to greet me with a smile and help me with the check-in process. Even when I had a little gas-related issue, both Leo and Anny were super-patient and answered all my questions with ease. I'm so impressed with their service that I can't wait to go back and rent from them again!
Monai WilliamsThe price was a little high.. The unit could have used a little bit more lighting.. But the staff was outstanding nice humor.. And made you feel.. It's very comfortable.. Facility very clean.. But overall staff were very helpful.. Yes I would recommend your facility two friends and family.. The only thing price is just a little highi.
BYRON E REED | Expérience généraleOliver was extremely helpful, and went above and beyond.
Dagmar Weaver-MadsenIt was a pleasant experience. The young lady was very pleasant & helpful. It was quicker checking out than I thought it would be. Wish the 10' truck had a ramp but it's probably too short of a truck for one. Overall a painless experience.
John BishopOliver was very helpful when I returned the cargo van. Super easy experience in returning, thanks to Oliver.
Patrick O'DonnellA terrible experience today, I rented a van from 9 am and returned it at 11 am today, and I left some work tools forgotten in the back, and 3 hours later I returned to look for them and they did not appear , the employee who received my van was no longer there and the manager did not find my tools, it is not the first time that I forget something, but if the first time they do not appear, I advise you to carry out an investigation into the case
MANUEL CANAL ARAQUEStaff wasn't friendly, poor explanation of services.
JASON SCHARKOPFEmployees were helpful and friendly.
Kathleen FletcherEvery time I come here the agents are attentive and courteous. I am so happy to come here every time.
HECTOR F RAMIREZWaldy was awesome and installed my hitch in record time.
JUSTIN COSENTINOMonai, Jose, and Oliver were great! My wire wasn't working and they helped me figured it out and i was on my way promptly. They are the best! Check in was also a smooth process. Anny had me on my way in no time!! The equipment was also clean and in good condition. 100 percent recommend this location!! Thanks
Michael FisherThank you for the service
Alphy ThompsonStaff was friendly. The cargo door was extremely difficult to open and close, it was getting stuck a couple inches from the bottom. The driver's side door also had to be slammed to get it to close properly.
Brian RoseVery pleasant and helpful staff. Equipment was good.
Miles FlamenbaumEasy pick up and drop off
charles durrAnny, Waldy they were great and very helpful. I give them 5 stars each.
JOSEM MERCADOI've been to many U-haul locations. And this one by far is the best 1 great customer service. There's a guy at the counter name Enrique wonderful attitude, high spirit. He made it so easy for me to get my truck fast. Because I was in a hurry. He made the whole transaction smooth and fast I was in and out
ismael montesProfessional staff, quick exit. Thank you!
Leroy BrownExcellent employees! Best place to do business in white plains..
Marcio AndradeExcellent work
Luis EnriqueGive Leo a raise; he deserves it!
Gary ForliniOliver was very helpful with return .he is always extremely friendly and helpful
Ed DizenzoGreat customer service, Jose and Waldy took care of me.
ronny garciaExcellent professionals working in this place.trucks well maintained, information available all the times .. couldn't be better.this company should be proud of this employees..
Marcio AndradeRude customer service
MEMLI NEPOLABooking the reservation was easy, the equipment was clean and user-friendly. Everyone was kind and knowledgeable, especially the gentleman who checked me in on-site. He was very helpful!
Caitlin DurneyGood service and excellent price and quality service
luis minchalaRien
KATHY MANNISGreat service at the Virginia Road, White Plains location!
LEIGH DORNBURGHGreat people
Christopher Thomas | Expérience généraleOk
fransico cianci d'emilio | Expérience généraleGreat service
ENRICOM W MURRAYVery friendly service and helpful.
Anthony PidotoI thought that the $$ I paid when making the reservation was the total I owed. It wasn't. I owed 50$ after the work was completed. Not sure why. Also, I don't think one should have to pay anything before the work is done. The technician who did the work was great.
Richard WeinbaumCould have used someone outside to help us locate vehicle.
Anselmo OlveraTrain staff to deliver excellent service !Except for Monae.
Preston DorseyI thought the passenger side mirror was iced up but when I got to my loading site I realized there was spray paint or something on the mirror. It was difficult to see. Also the contract was emailed to me after I left the premises and when I checked it the gas level noted was more than was actually in the tank. You should make sure the customer is able to verify before leaving the lot.
BETH FREDERICKThe two young ladies who worked were both very patient with me and my many questions. They both seem so pleasant and knew the system and could answer all of my questions. Thank you very much.
Shanin RoaneCargo van exterior was dirty--so dirty that I couldn't see out of the windows. Exterior graphics were defaced- someone took a .Sharpie and drew a demeaning picture. Interior had trash stuffed between dashboard and windshield. Front seats were not vacuumed--contained hair, etc. .
Jeffrey SilvermanStoring at Uhaul White Plains NY was a wonderful experience. The staff were very attentative, the facility and bathroom were well kept. Even renting a van was an easy experience. It was unfortunate that I grew out of my storage. I would recommend this location to anyone around the area.
David Fajardo | Expérience généraleThe entire staff was friendly and helpful. Wally was exceptional. He closed me out with out delay and sent me an email and print out as I asked. Thanks guys for a great experience.
Cristin Batignani | Premières impressionsCost was insanely high for a barely climate-controlled facility, with what felt like un-secure unit doors, poor temperature conditions, and bad accessibility. I found a unit roughly the same size for less than 1/3rd the price, better hours, and a much better kept facility.
Brandon Dougherty | Expérience généraleI am giving them three stars just because I appreciate the efficiency of the U-Haul Renting system; however, my experience with customer service was less than satisfactory. Initially, when I rented a storage space at the North White Plains Storage Facility, the staff was friendly and helpful. About six months ago, I originally went to rent a moving truck after I engaged in a conversation with a very polite employee, which convinced me to not only use their moving service but also rent a storage space without exploring other options. I valued the personal connection with an enthusiastic employee over considering alternative storage facilities. However, my positive perception took a hit when, not even six months later, I received a call from a male employee claiming I hadn't made the payment for October, two days after the scheduled auto-charge. To my surprise, I was informed of a penalty for the payment delay. When I explained that I was on autopayment and unaware of any issues, the employee insisted that I had been removed from the autopayment plan. After insisting to tell me what card they have on the system he provided the last four digits of a card I never owned, despite being charged every month. During this frustrating conversation, another employee, Miss Martinez, made the situation worse by using inappropriate language and adopting an aggressive tone. When I mentioned my busy schedule and the difficulty of managing numerous subscriptions, she retorted angrily, stating, "this is your bill, you are responsible for paying your bills." After a 30-minute argument, during which I asserted that they needed me more than I needed them, their tone suddenly shifted from rude and arrogant to soft and caring, offering to enroll me in autopayment again. Post-call, I conducted some research and discovered a storage facility just one mile from my apartment, offering a cleaner environment with elevator access, all at half the price of the U-Haul location. My advice to U-Haul is to invest in good employees, as the quality of customer service greatly influences customer satisfaction.
mirlinda asllani | Expérience généraleManager and staffing were absolutely outstanding customer service friendly.
rosario margarita rosales | Expérience généraleThe attitude from the assistant manager is ridiculous, the staff some are cool some are very rude their customer service skills need to be improved a lot. I'd never use them again based on that. And the gm is a ghost
LaQuilla Wilson | Expérience généraleThe cost is a little high, no real deals related to storage facilities. But had a good experience.
Jillian Street | Expérience généraleStaff was extremely helpful with reservations and completing application. I am not very computer smart. Lol
Elizabeth Hall | Premières impressionsAll of the staff members I interacted with were warm, welcoming and attentive, even on a busy Saturday morning at the end of the month! Will recommend this location for storage and rentals to everyone I know.
Devan Jairam | Premières impressionsThe staff was extremely helpful and knowledgeable. I really appreciated that they took the time to listen to my needs and how friendly they were the entire time.
David Fajardo | Premières impressionsExpensive Storage units have no light It was moldy Holes in the unit ceiling mesh Holes in the drywall in the unit
SAMUEL COKE | Premières impressionsMy only complaint is that when I reserved the storage unit on line via the app it indicated that I had one month free as I previously rented a trailer and am currently renting a truck. When I checked in at White Plains they indicated I was not eligible for 1 month free and my reservation was removed from the app so I was not able to show them that the app indicated that I was eligible. Needless to say this is very confusing.
Harry Harsch | Premières impressionsVery satisfied
ARTURG NETO | Premières impressionsThe staff was very helpful and friendly!
GEORGYANN CARR | Premières impressionsAll answers to questions 1-6 are qualified by the word "sufficiently," as in "Were the storage facility's access hours sufficiently convenient?" The access hours could be better if open later, or if the privilege for 24-hour access was not an additional upcharge. I've had this room since the mid 2000s. It was necessary when I lived in Manhattan, useful when I lived in North White Plains, but it's become redundant since moving to a home in Putnam County. We will likely close our second room in my wife's name.
STEPHEN WARD | Expérience généraleStaff was ver helpful and accommodating
Hermelina Delapaz | Expérience généraleThe staff who checked me in were very helpful. When I checked out the girl in the office kept closing the loading dock door as I approached it.
Deborah Dulepski | Expérience généraleReally convenient check in and check out process. Very friendly and helpful staff ! Nice facility!
George Yates | Expérience généraleExcellent service
eddy nieto | Premières impressionsI made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around $160. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.
Juan Palacios | Expérience généraleVery friendly. Nice guys working in front desk.
omar chamorro | Premières impressionsMuy buena atención al cliente especialmente de la srta Anni Martínez
eddy nieto | Premières impressionsAfter making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.
Juan Palacios | Premières impressionsFor my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend
Robert Capua | Expérience généraleGreat service and pleasant go out their way to help you thank you to Anny she was wonderful
Manuel Felix | Expérience généraleI cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee
CHRISTOPHERLEE GELLETICH | Expérience généraleGreat Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I'm definitely going to be a repeat customer
MAKAYLA ROSARIO | Premières impressionsThe young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.
Thornton Curry | Premières impressionsI had a great experience and staff was awesome
Manuel Felix | Premières impressionsAnny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.
TREVOR KINSEY | Premières impressionsThe staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Merci.
Paul Sujith Rayi | Premières impressionsAmazing manager and staff
christophe pays | Expérience généraleThe unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108,1 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again
Laura Campagna | Online Move InThe store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.
Omar Isa | Expérience généraleLaryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She's also really kind and pleasant to work with. Looking forward to the next phase of our move!
Margot Wilsterman | Premières impressionsWith the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.
KIRSTEN SEBERG | Premières impressionsThe facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.
LaIsha Hillian | Expérience généraleThe move went good.
Quay Thomas | Premières impressionsFirst of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock
Jacqueline Loftin | Premières impressionsThe staff at this location were always friendly and helpful.
stephanie harris | Expérience généralethe only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......
JOSEPH SUGRUE | Expérience généraleNo problems, helpful staff
SARA ORGEL | Expérience généraleGreat staff.
Brian Kapsner | Expérience généraleThe customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)
Branndi Smith | Premières impressionsWas easy to get signed up and moved in.
ADAM LOCKLIN | Premières impressionsOther than the hours, everything was great.
Michael Young | Expérience généraleThere was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.
Marcus Veytia | Expérience généraleOutstanding
Ralph Bonet | Expérience généraleIt was easy and convenient
Aisha Ahmad | Expérience généraleBoth reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.
COREY STOCKTON | RéservationNice facility to have my UBox shipped to.
Sam Wolloch | Expérience généraleThe staff was very helpful
Renee Cook | Expérience généraleService rep was very helpful
Renee Cook | RéservationPoorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.
DAVID Strober | RéservationDonna and her crew are amazing. Always helpful and knowledgeable.
Kassim Walker | Expérience généraleI was completely satisfied with the service. Merci.
Jana Jordanidisova | Expérience généraleTook from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.
Audrey Appel | RéservationEveryone there was awesome and it was a great facility!
mark kearney | Expérience généraleMade a stressful time less stressful
Dori Ramos | Expérience générale