Very professional
Michael BCustomer Reviews for U-Haul Of Mid City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really Bad and Recent customer service and employee experience is the reason for the rating.
Kamal CQuick and easy. Great trailer for motorcycle.
CLIFF BGet rid of that guy that works there
Erik AStaff was friendly and helpful
JACOB HEverything was quick and easy! The truck and trailer ws ready to go! Thank you!
Andrew CEverything was fantastic......love he pricing and the service!
ross fI was not informed of new and unexpected policy before I arrived so getting the truck took a very long time and stressed me out to the point of having a panic attack and being late for my scheduled movers. I also had booked on the app to be able to get the truck without waiting and it was parked behind another truck an employee had to move. I never would have been able to rent the truck on my own through the app.
Alanja OMore parking.
Darrell SStaff were awesome!
Dylan WA note to future customers: the rental parking lot is small and is busy, and there’s nothing that can be done to improve that. Give yourself an extra half hour to an hour in your total rental time.
Mandy BEasy peasy good price no problems at home
Thomas ZQuick drop off
Donald LYou should have a kiosk to rent a truck from.
CONNER SNeed at least two people working to assist customers for renting other than that the staff was very helpful!
EARLINE RLoved how friendly they were, and how quick I was able to get my Uhual. Thank you!
Valerie PThe truck had a leak in the top right corner. It was raining pretty hard and it leaked on stuff.
JERMIAH REverything was smooth dropping off the truck!
Edward NU guys are awesome 😎
David GTruck was great and comfortable. We will be renting for you again, thanks
BRENT BAt this location, the lot is too small for the volume of business happening there; but personnel were very helpful getting us through the line.
Susan HThey work great and an excellent help.
Miguel SThe 6' x 12' trailer was easy to tow and made my move convenient. The staff at this location were very quick and helpful. I will gladly rent this trailer again when the need arises.
Kenneth KThe guy on the computer I forgot his name was very helpful kind knowledgeable helped me through every step of the way I felt secure and felt I got a great
GUSTAVO MGabe was great in Ogden by helping me get a quick spot in mid city
Brittany SNeed larger and better parking lot, need an employee to be out in the return lot directing traffic especially when returning a rental truck. Need parking for customers that are picking up the driver that are returning the rental truck. Terrible location especially for someone who's new for the first time who's either returning or picking up a truck there's no parking available for customers.
James MSomeone illegally rented a U-Haul in my name on my account, U-Haul did nothing about it and the local police didn’t answer the phone after 10 minutes.
KALEB MAwesome people, love my experience
DILLON Tcheckin took a long time and ate into 45 mins of my reservation time
Lacy HI’m sure it’s part of marketing, but the hourly rate or truck rate is very appealing. However, the mileage rate is disappointing and leaves us discouraged and seeking a different experience next time. For example, 1995 to rent a large van was great. But driving it to the dump and back to my son‘s house and Back made it $100 experience by the end. There is also automated up sale for Insurance or other options that we had to decline. That’s an annoying experience as well.
Chris GCharge less
leidy eIt is very hard to park there and the service was slow and not very confident..
Tony MEveryone and everything was just wonderful!! Thank you!!
ross fGood location for me. Fast and very friendly service!
Jeff SGood service and the person that took care of us was very nice to work with.
rob mMaybe have more agent stations
JEFFREY GNot over charge them and fix the error immediately on order before submitting for payment on order. Thank you
Kary Fit's a little costly to go 44 miles I could have done Home Depot which is across the street for half the price. it definitely wasn't 29.99 in town.
Ronald HGive truck with a full tank of gas so I can just fill it up before I return it and don’t need to play with gas levels
AUSTIN PLoria was the brightest light in the experience here. It was very tight and busy making drop off difficult. My return site was changed from this location at booking to a Bountiful location at pickup. I did not catch that. Loria eased my frustration by making the adjustment and taking it there. She certainly diffused my potential frustration. Thank you Loria!
Craig MThe van I picked up was trashed. To open the door I literally was tugging to get the door unstuck from a soda being spilled all over the drivers door. It was on the window, dash and the whole door was caked with soda. It wasnt on a full tank and the instrument panel said oil service needed to be done.
FRANCESCA BWe arrived in my car to pick up the van and there was no place to park. The young lady at the desk spent a good 20 minutes chatting with the customer ahead of us telling stories. They were having a great time. When our turn finally arrived. She rattled off all the information in a fast monotone voice knowing it was impossible to follow what she was saying. She seemed quite pleased with herself. As for the van, it was clean, but the shocks needed replacing long before we rented it.
KAREN CCustomer service was great but the truck I got was pretty worn down. The brake was hard to push and the check engine light went off. Great location normally though! I got to this place every time!
Katy CExcellent Service!!
Robert GWe were helped right away but this location is far too small for the volume and size of vehicles it was receiving.
Kathryn SExcelente
Jose SStaff is really on top of it here, I’ll be back, thank you!
Charles TPerfect place!!!
aleksei iThe whole rental experience was an absolute cluster. Rented at one location, filled out info online, and then still couldn’t log in. Four hrs later, after logged in, there isn’t a vehicle at that location. Now new location and rental fee is more and needs all new info. NEVER AGAIN. Employees at mid city were great and helpful. But by then I was absolutely pissed.
Marilee DThey are very friendly.
ALFREDO VGood job!
Phillip GEverybody there was awesome. The customer service was superior. Thanks!
ALBA GBeen at this location a couple times. Main guy (older, more normal dude) is great, super helpful, very sociable. Everyone else is reprehensible and unbearably stupid. I walked in to pick up a truck, some young kid (employee) walks in, completely ignores me, sits right in front of me at the desk, still ignores me, so I’m just standing there. No “hey, I’ll be with you in a minute.” Just absolute anti social nonsense. Truck was fine though, what you’d expect from U-Haul.
Thomas HYou gave me a quarter of a tank and told me to bring it back with a quarter tank, fine if you have absolutely NO customer needs awareness. But then getting to read the fine print, if I bring it back with less than the amount it started with you would charge me a certain rate per gallon to bring it up to the level I left with. UNLESS it’s less than a quarter tank then there wild be a service fee of $30. Seems that you’re gaming that service fee pretty good by sending me out with a quarter tank, you can’t lose! How about you start off with a full tank and have returning customers bring it back with a full tank, then we don’t have to try to guess how much fuel we’re going to need and try to fill it multiple times, particularly given how difficult it is to fill such a long and difficult to maneuver truck. Just a very poorly run company overall, not the franchise that I picked it up from necessarily, but U-Haul as the larger company. It’s almost as if you have absolutely NO idea as to the stress it is to drive a big truck and try to find a place where you can fill up and then you have U-Haul gaming the fuel levels so that you capture the excess that customers leave in the tank because they can’t accurately guess how much fuel they’re going to use. A real sh**ty experience that’s just a real sh*t on a moving experience that’s already hard enough as it is.
Thomas BLots of chit chat between the workers and long line of customers waiting. They kept pretending they’d help but they kept just talking to each other. Finally someone else came in from outside and helped us.
MARISA FGuy at the front desk was lowkey rude.
Chloe MA larger size lot for moving trucks and customer vehicles would be nice but given the price of real estate it's probably not realistic. Just a thought. It's a little congested.
Jerry BManager there was amazing! She gave great customer service.
Emily BI have nothing to complain about. The general manager was super helpful. The van was clean and well maintained. I would use this location again over others in the area.
Ashley GI was assisted with changing my reservation and given the vehicle I requested. Very helpful and personable.
Coral HScott Kruger is the man! Super nice guy who was willing to go the extra mile for me!
Cole VVery helpful and professional. Great location with all you need for a move.
Michael Rreturned after hours. this is a VERY tight lot in the middle of downtown - was tricky for trailer drop off
Kim BAfter I reserved a truck at the Mid City location, I received a call stating that they wouldn't have a truck available for me on that day, hence I agreed to update my reservation to a different location. On the day of the moving, I went to this gas station to pick up the truck that I reserved, sat in the car for about 20 minutes to receive the approval for the pick-up, before the employee at the gas station informed me that they do not have the keys for that specific truck. Then I contacted the customer service and stayed on the line for roughly 50 minutes to get my reservation updated again, for a truck at Mid City location, that I initially reserved for, and that told me that they wouldn't have any truck available. This experience was one of the most frustrating experience that I have had with any car/truck rental company ever. Not only I had to experience all the back and forth, the slow customer service, the drive between locations, the poor booking management, but also the horrible feeling of wasting my own and my friends' time, who are so kind to offer me help.
Yanhui L