Customer Reviews for U-Haul Storage of Wilkes-Barre
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

1

The worst customer service I ever dealt with in my life. You can't get anyone on phone at Wilkes Barre store ever and when you finally do they are rude and ignorant. Dealing with Wilkes Barre U-Haul was an absolute nightmare and will warn anyone about using them

Évaluation :

1

The staff as a whole were very disrespectful they didn't even inform me that the storage unit was off site until I cashed out.whoever put those people in a customer service position should reconsider because they are a liability for a healthy business

Évaluation :

1

24/7 self service even with signs all over saying 24/7 self service but I went there tonight at 10 and it was closed the only reason I payed for that one was for 24/7 service

Évaluation :

5

Employees were great and very understanding of my needs. Very polite.

Évaluation :

5

THE STORAGE FACILITY WAS QUITE SECURE REQUIRING A PASSCODE TO ENTER. ONCE IN, IT WAS WELL LIT AND LOCKED. AT END i WAS ALLOWED TO KEEP THE LOCK AND AVOID A TRIP TO RETURN IT.

Évaluation :

4

Smaller than I expected 😭yet I don’t really know my measurements by memory but it worked.

Évaluation :

3

The storage area has no toilet facility.They lie and say it is out of order for ever.

Évaluation :

4

Love the 24-hour access. Hate that the team at the local rental facility can not check tenants out and that the online process is just an initial notice, despite the photos taken and shared. No contact is a big plus.

Évaluation :

5

Thank you once again for your kindness understanding of my situation helpfulness, it was nice to see great customer service!

Évaluation :

3

Parking lot at store was pretty congested. Pulled off to the side with my work truck. (Ram 5500 mechanic truck). Walk into store. Get an attitude, before they can help me I have to move truck. Parking around other side of building. Go outside, trailers in way etc. pull up in tight spot in front of building. Then it seemed like a bother for the two guys working. The girl was busy doing he stuff. ( No issue with her). Had reservation for storage unit. Pay , get paperwork and leave. Go to unit, open door see oil stains all over floor. ( not a big deal but). Take pictures, return to store. Same 2 guys. Explain that there is oil stains on floor. Well that all we have. Said I don't necessarily have an issue with it and just wanted it noted that is was there prior to my use. Said they would not that on rental. Not sure if they actually did.

Évaluation :

5

Love the staff especially Ashley

Évaluation :

5

The staff was very pleasant kind and caring and the facility was immaculate ✨♥️殺 Thank you very much. Blessings to you all.

Évaluation :

5

The manager in wilkes-barre Ashley, went above and beyond to resolve an issue I had She really did more than she had to. A real asset to your business. I will be recommending this location to anyone who will listen . 5STARS!!!!

Évaluation :

5

Alicia at U-Haul on Mundy street in Wilkes barre was great! I psyched myself out all night about the issues I might have changing the size of my U-Haul but she made it simple! I got to the facility in the middle of the night to find that the unit I reserved was too small, so I had to leave my things in the truck over night. When I got to the facility the next day she already had the new, bigger unit ready! Moving is stressful, it's nice to know the employees at this location won't make it worse!

Évaluation :

5

Bien

Évaluation :

5

Staff was very helpful, courteous and professional. Quickly solving issues in timely manner. Excellent overall service.

Évaluation :

5

Clean and very accessible, I love it .

Évaluation :

5

Good staff good work

Évaluation :

5

Unit is very clean, looks brand new. Facility has a great location as well, easy to navigate!

Évaluation :

5

Amazing customer Service

Évaluation :

3

I emptied my Uhaul because something occurred , but wasn't informed of an issue. I went to my Uhaul to get a chair and found a new lock on the unit. I immediately we t to the office to ask what happened . After waiting a god 20 minutes I was told during a safety check there was no lock on my unit. I was never called and was told they didn't need to tell me. When i got the new keys to the lock that was placed, we immediately went to the unit. The contents of the unit were toppled over, wet, with broken pictures that were packed. After going through the content if the unit it appeared nothing was taken. I was told if i had insurance i could make a claim. Being upset with the situation, and no other explanation i emptied my uhaul. I was very upset that i wasn't notified of the issue - a courtesy cal would have been nice and better for customer service. I will not use or recommend Uhaul in the future.

Évaluation :

5

Your company went above and beyond concerning my rental.. Thank you for removing my balance as my unit was to go up for sale.. I appreciate this more then you know… I will highly recommend your location to all my friends and family.. Thank you, Heather Taylor

Évaluation :

5

The gentleman that helped me rent my space was excellent! Courtious and knowledgeable. Merci.

Évaluation :

5

I have not had any issues with you. Thank you for providing great service.

Évaluation :

5

I love the place and the staff also the fact they were able to get me everything I need it for that exact moment was awesome you don’t find this type of great customer service barely anywhere anymore

Évaluation :

4

Employees were polite willing to help n answered all my questions. They are all very professional

Évaluation :

4

The one problem was with the card used to access the gate. Took many swipes.

Évaluation :

2

could never reach local office to stop monthly draft for storage auto space I no longer utilize. Rodney Gibbs 843-616-1743

Évaluation :

5

Staff was very helpful and friendly. Accessed facility with ease.

Évaluation :

4

Will not be moving in until the beginning of April. Ashley was awesome and helpful. Really made us feel appreciated. Great customer service!!!! Since we are living in Pittsburgh we have not seen the unit but did want to complete survey because of Ashley.

Évaluation :

4

The light did not work in our unit and you could not open the door of the unit with one person. You needed two people on both sides because it stuck. It made it difficult to go alone and handle the storage unit.

Évaluation :

3

Batteries were stolen off of the RV.

Évaluation :

3

The unit was a nice size but it has not the best it looks as if mice are able to get in will be calling it should get fixed hopefully I won’t get mice….

Évaluation :

3

Price could be cheaper.

Évaluation :

3

I enjoyed using your facilities even though I the results did not work out with me losing my belongings. I tried to get the money but was to late. I would tell people not to rent a unit if they are moving out of state and can't depend on other people to get your belongings. I am unable to contact you by phone but will contact you soon

Évaluation :

5

The lady that maintains the property it was there a John Heinz Blvd one it’s very very nice extremely helpful and courteous he served employee of the month award gentlemen that rental unit at John Ooo in on Mundy st Wb pa is also very nice he help me out a lot no no units available anywhere and he manage to find me one do you have a The best employees eland the bestt Facilities I would recommend you anytime anyone thank you so much for your help if I make any units available for vevo plus your price cheaper than it brothers Only The only thing I didn’t like about company what is your customer service number I had called because when your vehicles were at a hotel and they drove the truck till the tires were completely gone they were on rims I called twice they hooked me up with him roadside assistance would you never answer the phone by time I get to touch your truck was gone scrapped I feel that well you should’ve taken down all information not switch me over someone else that truck has use a lot of lotta money I wish I could’ve been more of Well he was recovering that vehicle I can still give your name to German still at the hotel

Évaluation :

3

Everything was quick an easy.Very helpful

Évaluation :

3

The slide lock is broken...hard to slide to lock unit

Évaluation :

5

The staff was most helpful in meeting my needs. Great crew of very personable workers that went the extra mile at times. Merci.

Évaluation :

4

The only problem I had was my unit was broken into and I lost alot of item's and I wasn't informed from management that it was broken into. I found out 2 weeks later when I went up to get something from my unit and the door was damaged and my unit was open and anyone could have taken the rest of my item's or my item's could have got damaged die to weather. Other than that I was satisfied with my unit and staff.

Évaluation :

5

Great staff at the Uhaul in Wilkes-Barre on Mundy St. Very friendly and courteous, they went the literal extra mile for me. I will definitely use rheir service again if I ever have to in the Wilkes-Barre area.

Évaluation :

2

The facility had rust and cracks in the structure that allowed the environmental elements to seep in. When we intially opened it dust and dirt and spiders were present. This also allowed insects to infiltrate my property which required extermination.

Évaluation :

3

I went to use the bathroom and someone wiped fecal matter all over the walls. I know you guys did not do that but that was a major turn off. The people at the uhaul office are really nice and friendly.. I would say rent storage from u haul it's a good move... thank u

Évaluation :

1

Storage unit got ripped off. Evidently two guys were running drugs from there unit.

Évaluation :

5

I had my storage unit for 9 years and never had an issue. Staff always helpful and never an issue with the unit itself. Great job!

Évaluation :

5

Security is great have storage unit off of monday street . Staff very nice always pay my unit 2 months a head of time.

Évaluation :

1

You crazy if I would recommend this to any other person that I know, my storage unit was broken in not once but twice. After the first of it being broken into I was advice to purchase a lock from the company only to have my unit broken it to again for a second time. I find it hard to believe my storage was so easily broken into when it's the first set of units when you come into the site. I find it really odd that the cameras didn't show someone near the storage unit even though the cameras are positioned close enough to my unit to see if a truck pull up but they're claiming that they were unable to verify, sounds like an inside job to me either way you will never get my business ever again anyone I know never be recommended to this place.

Évaluation :

5

I have used your storage unit and rental trucks several times since moving here to PA from Alaska. Everyone was always helpful and efficient. Uhaul will always be my go to if I need help with rentals again. Merci

Évaluation :

5

Staff at Wilkes-Barre Mundy Street U-Haul were awesome, friendly, helpful, the best!

Évaluation :

2

I was supposed to get our first month with the storage unit free because we rented a uhaul that same day. Every time I call I get put on hold for a very long time so I have to hang up

Évaluation :

5

Staff was very helpful. Good service, clean facility. Nice work

Évaluation :

5

Awesome customer service. Would recommend 😃

Évaluation :

5

Very easy, quick and efficient. I was able to have 2 units and a truck in 10 minutes. They were great

Évaluation :

5

GREAT STAFF!, Always ready to assist with any situation or answer any questions at any time. Was There when I needed them.

Évaluation :

1

The person at the desk was short and gave me 2 units that had people stuff. It was like she could careless I felt like I should spend my money elsewhere

Évaluation :

5

Very happy with the facility. I would like to let you know about one of your employee's Brian who works in the Mundy drive location. He should be commended for his exceptional customer service skills

Évaluation :

5

Everything and everyone was great!!!

Évaluation :

5

The staff were all incredibly awesome and friendly.

Évaluation :

5

Very helpful and explained everything so I wouldn’t be ripped off like I was before

Évaluation :

3

i rented a space to store my RV. there are NO cameras watching the rv's. the only thing NOT in lockers..no way.. i month and done...

Évaluation :

5

Staff were very professional and knew what they were doing. Especially since I had to scramble from a 10*20 unit to 2 units size 10*30. Ashley was great and so we're the others at the end before close

Évaluation :

5

Staff was always willing to help - lot was always clean & cleared. All my items were well protected from weather. Would use again!

Évaluation :

3

My particular unit door looks as if someone previously tried to break in. Handles and door bint and difficult to initially open. Can't understand why that wasnt fixed prior to renting.

Évaluation :

5

they guy was helpful and nice. He went over everything in a timely manner

Évaluation :

5

They set me nice and was very kind and understanding when I needed a place to park my boat

Évaluation :

5

Good job knowledgeable fast easy

Évaluation :

4

Great facility

Évaluation :

4

The only thing I disagree with is no prorating. I should have gotten some of my monthly rent back.

Évaluation :

1

Over the past couple years that we had the unit we had numerous billing issues that were always on uhauls end, staff was rude at times and clueless.

Évaluation :

5

The staff were always courteous , Ashley thx for all ur help and Brian

Évaluation :

4

Excellent

Évaluation :

5

Good service and good price.

Évaluation :

4

Excellent

Évaluation :

5

It started out rough but as soon as we caught the problems The staff in W-B made it right and when the tornado hit W-B staff let me know the next day my locker didn't get damaged. Thank you all Pete

Évaluation :

5

My first time renting a storage space, the WB team made it painless. I reserved online and was able to pay at the mundy st office. Staff was polite, professional & answered all my questions.

Évaluation :

2

Manager was hard to get in touch with. Had difficult time with payments at one point and manager couldn't care less. Would not make payment arrangements. Will not recommend u haul for storage.

Évaluation :

5

Had a problem receiving payment i check out early and never got the money back

Évaluation :

5

I love you Uhaul

Évaluation :

5

Awesome easy to use and responsive service

Évaluation :

4

I gave staff a "yes'' on friendly but that is a borderline call. People at counter could be friendlier.