Office closed and access code did not work. Kristen was very helpful after 3 transfers. Did not realize there was only one entrance and the unit was so far away to move all my belongings.
Melissa S | Online Move InCustomer Reviews for U-Haul Storage on 9
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Need a trash bins out side
KEISHA W | Expérience généraleMerci
Shalonda L | Premières impressionsMy unit was fine up until the last two months. I went by to get something out and when I entered the facility the smell was unbelievable. It smelt like there was something dead in the facility. After speaking with a worker about the smell he informed me that the unit beside mine was the one putting off the smell. When I entered my unit there was black bugs flying everywhere. I just now moved all my belongings out because I cannot keep my personal belongings where bugs can infest my mattress and furniture and personal belongings. I am upset that after a month that there still was a bug issue as I removed my belongings. I also would like my mattress set replaced due to the fact I can not wash it to make sure it is cleaned for my brand new house.
Donna J | Expérience généraleOverall great experience. A little pricey, but I definitely got what I was paying for. The facility was clean and well maintained. The staff was helpful and friendly. If I ever need a storage unit again, I will absolutely come back here.
Matthew L | Expérience généraleThe best indoor climate controlled facility around. Very secure and safe. Management was always great to deal with.
RACHEL R | Expérience généraleWhen a person is moving a significant amount of contents into or out of the facility there should be away to keep the door open rather than having someone stand there to keep opening it for moving company employees. If customers are going to use this facility as storage between homes it needs to accommodate major moves and the activity of the moving companies we have hired. Thank you for considering. Otherwise nice facility and good experience. It was a bit difficult to get in touch with your employees at times.
Anita W | Expérience généraleI have just initialed our rental but 4 different people at UHaul were helpful in finding the best location to store while we are between selling and buying homes. Everyone was very kind and personable, professional and helpful. Merci.
Anita W | Premières impressionsIs too pricey for such a small space
yaditza n | Premières impressionsPaid monthly payment, moved out next day and processed with no prorated return of payment, called local office 11 times during working hours and was hung up on 4 times, not pleased with customer service at local facility, central customer service representative was very friendly.
Michael L | Expérience généralePricing kept changing.
KELDA S | Expérience généraleThe faculty had it so easy to unload!
jessica B | Premières impressionsAfter I removed my belongings they charged me 2 months from my bank account when I've never authorized uhaul to do it I called every month to make my payments I'm not happy with this situation. And they said they were going to talk to the manager so they can give me a call back and the lady who answered the phone was very rude and very unprofessional.
ivylisse s | Expérience généraleThis storage facility was wonderful a year ago when it had a full time employee available for any issues that arose. She kept it clean and running smoothly. Since that time her manager switched her to another facility saying that this one was near full capacity and no longer need someone there on a regular basis. Now it is not unusual to come across litter and carts not returned to entry and there is no one to contact if you have any issues. I've left this facility due in great part to the employees not being present.
Renee M | Expérience généraleI would have given this a higher rating if the manager hadn't removed the employee from the office. For the last month there was no one to get information or assistance from. This location needs at least someone here part time. No personnel is unacceptable.
Renee M | Expérience généraleGood place
Stanley S | Premières impressionsDonna was always very helpful ! Excellent service à la clientèle. At the end we were wondering why some of the units were being left opened with stuff pulled out in the walkways. Also some cleanup of the outside unload/loading area, floors around the entrance, floor areas around the elevator (also in other floors) would be good to keep the place looking like a nice higher end storage facility. Also there was random stuff left in the elevator and at various places around entrance.
Matthew M | Expérience généraleThe staff were very nice and helpful.
Alan S | Expérience généraleMrs Donna has been amazing she is wonderful at what she does !!! Her customer service is phenomenal!!!!!
jonathan w | Premières impressionsMs. Donna is the best! She is very helpful and informative. She is a very good listener and she suggests what she thinks would better help with your moving experience. Thanks again Ms. Donna!
Pleasette G | Premières impressionsMrs Donna was very helpful very sweet and pleasant lady. She's truly a big asset to your company
reeshemah p | Premières impressionsThis storage unit was the best Ms.Donna man was she helpful very helpful ❤️
Sharion B | Expérience généraleManagement does an awesome job.
DARIUS M | Premières impressionsRepresentative Donna was excellent.
mabel v | Expérience généraleI took advantage of the storage offer when a truck is rented. I was very impressed & thankful. I found everything about my move and storage first rate.
Dean B | Expérience généraleExcellent climate controlled facility at affordable price. Very happy with everything.
Kathleen S | Expérience généraleAll good
Dean B | Premières impressionsThe woman over the storage “Donna” is very helpful very friendly .. I will recommend her to anyone
Eric f | Expérience généraleStaff you have at this facility was outstanding.
MARTIN J | Expérience généraleThe two ladies at Birds Eye location was very helpful. Everyone that I came in contact with was very knowledgeable, helpful and went above and beyond to make sure the move was a success! Also thanks to the ladies at Whitney Rd location. They were fantastic! I'm definitely telling my family and friends about the Birds Eye location with elevators! They were a God's send due to the 3 of us are disabled. Thanks again U-Haul!
patricia G | Premières impressionsEmployees were amazing and facility was immaculate. Definitely will use again in near future
John M | Expérience généraleStaff very accommodating and very professional. Will use you again. Thank you.
Nancy S | Expérience généraleMerci.
judy w | Expérience généraleDonna is amazing and truthfully the reason i decided to purchase a unit here. Emily was also very kind and helpful. I had a small issue after hours and Emily showed up on site to assist. Great people
Ryan F | Premières impressionsIt was a pleasure for Donna to greet us with a warm welcoming and she was professional, timely and very courtesy with a friendly attitude, she gets ALL 🌟 🌟 🌟 🌟 🌟 🌟
Bonita L | Expérience généraleExcellent
Val R | Premières impressionsThis facility is wonderful. The storage spaces are immaculate and the security is very good. The staff is extremely helpful.
Renee M | Premières impressionsWOW! The storage is more than a storage, because it is air conditioned, has elevators and very easy access to the units. Easy to remove items in the truck because there's a place to back up to and to put the slide out on. It didn't take us long to get everything in. LOVE IT!!!
TABATHA D | Expérience généraleDonna was great!!!!!
Paul S | Expérience généraleVery good
thomas l | Premières impressionsThe lady I worked with ( wish I remembered her name) was superb—efficient, helpful and just very nice!!
Sandra N | Expérience généraleGreat customer service from Emily Moon & Donna Quinn.
NIKELA T | Premières impressionsU-Haul on 9 is the best of the best. It isn't hot like the others and have elevators so that you don't have to climb stairs and very very convenient. I love it.
TABATHA D | Premières impressionsDonna is terrific - she was extremely helpful to me and my movers. She has a pleasant demeanor and is hard working!
Bill S | Expérience généraleDonna is a joy to work with. She's a breath of fresh air during these time we are in.
Paul S | Premières impressionsStaff is friendly and the unit was very clean, would use this storage facility again.
robert p | Online Move InThe manager of location is awesome!!
Conquencia G | Premières impressionsDonna was extremely helpful.
Bill S | Premières impressionsThe transition from old ownership to Uhaul went smoothly. Many of the previous incentives for renting was honored for this site.
DARIUS M | Expérience généraleEven though I am in need of a smaller unit for storage, a free rental was nice.
Timothy P | Expérience généraleDonna was extremely friendly and helpful!
Sheri W | Premières impressionsI was really was pleased with the customer service I received. Eventhough she was learning. She didn't get frustrated and I was patient with her because I know how it can be when your new. I say job well done.
Maggie T | Expérience généraleThis U-Haul storage is efficiently maintained. Staff was available when needed and professional. I experienced no problems. Overall was satisfied with this U-Haul storage facility and the convenient location.
DELORES L | Expérience généraleCustomer service was great and the time I spent getting set up was very quick.
Maggie T | Premières impressionsNever could find the facilities manager anywhere. Didn't appreciate having to do my business over the phone. I do appreciate the help Emily Moon gave me over the phone. She did help me get what I needed done.
DAVID C | Expérience généraleEmily is simply awesome! I had been batted back and forth on the phone for 2 hours having to call 5 times and getting a different customer service rep each time, to no avail. I was about ready to cancel everything and seek out another facility. So I decided to visit the location in person. Emily was there and apologized for the phones being down due to construction and that was why I kept being rerouted. Emily understood my problem and fixed it in 5 minutes and now I have a climate controlled unit i desired. Emily is exceptional
tosheba c | Premières impressionsDuring the transition of business we were not informed. We were on automatic draft and never knew that stopped until we could no longer access our unit. Only to have to pay late fees. We immediately moved out because of the lack of professionalism on your end. We moved into a new storage facility.
CHRISTINE S | Expérience généraleVery happy! Thank you!
WILLIAM A | Expérience généraleVery nice storage facility!! Highly recommend!!
Kathy C | Expérience généraleU=Haul took over after I had been in storage several months. Nothing has changed except the website to pay for storage. I found the website for U-haul to be very unfriendly. Thought my bill was paid this month only to find out it was not after being sent a late charge. Maybe next month I will have better luck.
RICHARD D | Premières impressionsShane was great in helping us!
ROBERT F | Premières impressionsShane was excellent.
CAROLINE P | Premières impressionsEmily manager went above and beyond to help us with the storage unit…nice facility, the staff was excellent
Kathy C | Premières impressions