Customer Reviews for U-Haul of Campbell

Rating:

5.0

Do not rent out the 15' Truck we rented on 10/10/26 with Arizona Plates. it is dangerous. Retire it or get it serious repairs. On Freeway we heard sounds like Chains dragging from under Drivers side. There was way too much play in the Steering Wheel, trouble keeping in the lanes at 55 mph. It drifted a lot. After it was loaded 3/4 full the Brakes sounded like they were metal on metal making grinding noises & it felt like it had issues when stopping. Upon returning the Truck we reported the issues & the gentleman who received it said he would definitely pass the issues along. Hoping no one gets in an accident if this Truck is still on the road without being looked at, gone through & repaired. Being professional drivers for a major Van Lines this was scary. Other than that, everything is very good at the White Oaks location.

Rating:

5.0

The van was in excellent condition. Also the returning process after hours following the App was well done. I had no issues following the steps. Highly recommended!

Rating:

2.0

When your website says you have pick up trucks make sure you do. The dodge ram van is unsafe to drive. Can not see the speedometer because steering wheel in in the way. Steering wheel does not tilt you need to lean over to see the speedometer. Info on the dash said speed limit in the road was 35mph but it was a freeway and speed limit is 65mph. Tried to tell person at location but he did not want to listen.

Rating:

5.0

Thank you thank you

Rating:

5.0

The crew at this site are very thorough. They have a good manager to lead.

Rating:

5.0

The team here was very friendly and helpful.

Rating:

3.0

Significant gravel and rock debris in the bottom of the trailer. Left turn flasher didn't work on trailer, but lot attendant told me it's fine. License plate on trailer didn't match the one texted to me by automated system but lot attendant told me it's fine.

Rating:

5.0

Best rental in Town. Great service great customer services. 5 stars

Rating:

4.0

I've been to this location for several rentals - relatively quick. The team is friendly.

Rating:

4.0

It's difficult to get in and out of.

Rating:

5.0

Pete is stellar 👌 Thank you 😊 Great service reliable and excellent value

Rating:

5.0

They were busy, more customers than employees, but everyone handled it well and I was in and out pretty quick

Rating:

5.0

I've used this location for 10+ years, the team has always been friendly, happy, and helpful. Whoever leads this team is doing a great job :-)

Rating:

5.0

Friendly help and quick check in and check out. I wouldn't go anywhere else.

Rating:

5.0

We had originally ordered a truck but it became unavailable so we ordered a van instead. We were very happy with this vehicle and were impressed at how clean and comfortable the ride was. Our overall experience was excellent and we will be happy to refer this location to friends.

Rating:

4.0

Agent was unhappy as can be, everyone in line commented on it. Terrible look for the company, saw this twice while I have been w Uhaul.

Rating:

2.0

Steve was rude and made me feel like I shouldn't be there . He was rude to other people that came in too . He said the manger only cares about playing on his phone .

Rating:

5.0

I was very happy with the cargo trailer that i rented. It's well built and worked great. However, I am very unhappy with the U-Haul App. It's clumsy and didn't work for me. I thought I had reserved the trailer with the app. But There was no reservation when I went to the U-Haul location! I was lucky that they had a trailer that would work. I'm also very unhappy with your phone system. I just wanted to call my local U-Haul location and inquire about renting a trailer. You may this almost impossible! I have to go through several menus and several voice prompts. And still I can't get through to my local location. This is terrible.

Rating:

4.0

I would have appreciated a little more communication and guidance through the rental process. The service rep seemed disinterested, and offered no help while going through the rental process, until I asked, then seemed a little put off that I needed assistance. When I returned the vehicle, I waited for at least 7 minutes, before the same rep approached, and with very little eye contact, responded with "we'll email you the receipt". Not very customer service oriented, same response when I initially came in and when I returned the vehicle, so I don't think that he was just having a "bad day". If he's "going through things" in his personal life, he shouldn't bring those problems to work...

Rating:

5.0

Only issue was that the drivers seat in the van was lower on one side

Rating:

5.0

The front desk gentleman was amazing

Rating:

1.0

I came in at around 9:30 am. The heavy set person helping me said the Truck's gas was siphoned from the tuck and I needed to gas as soon as possible. I drove the truck to the Sunny Oaks Gas station on 2855 Winchester BL, in Campbell about a mile away. I purchased 17gal of gas for $110.39. The truck was saying low gas. I drove the truck for a total of 76 miles and when I got back to Campbell U-Haul I spoke to delightful gentleman named Claude. I saw on me contract I was to bring the truck back with 1/4 tank. I told Claude the situation and showed him my receipt for the gas. I told him there was at least $50 in gas left in the truck. He said I should have received a credit for the gas. At that moment I saw the the first person I spoke to and asked him if I was to receive a Credit for the gas in the truck. He nodded Yes. I DID NOT RECEIVE THE CREDIT. I believe this person must have siphoned the gas into his own vehicle.

Rating:

5.0

Friendly representatives, helpful agents

Rating:

5.0

Welcoming customer service at the front desk very friendly and knowledgeable.

Rating:

5.0

The staff was very friendly and helpful, especially the person at the front desk (Steve or Steven - I'm so sorry...I should have remembered his name, he was so nice).

Rating:

2.0

More friendly and helpful staff.

Rating:

5.0

U-Haul is getting tooo expensive…… however nobody will care ….or read this survey…

Rating:

5.0

Easy to deal with for both picking up and dropping off.

Rating:

4.0

They could’ve been a little bit friendlier

Rating:

1.0

Better customer service, the person that took care of me was very rude and unprofessional.

Rating:

5.0

Quick and no lines at this location. No wait for pick or drop off. Exceptional service

Rating:

5.0

It helps to know what you need before going in since there are a lot of options.

Rating:

5.0

Staff who checked me out was very kind and helpful

Rating:

5.0

Customer Service was great . Truck was clean & had a full tank. So relieved we didn't have to go to get gas before starting our move which has always been a bummer so the day went much smoother. Replaced the gas used on the way back instead of on the way out. Moving is rough but needing to stop to get gas in a Truck before starting the move makes it seem like everything takes much longer. Thank you UHaul for a full tank to start out with. Also the Truck was in good shape & ran great. Thanks again!

Rating:

5.0

Van was rented to me with zero gas, but other than that, the experience was flawless. Especially appreciated the quick return during business hours. Thanks!

Rating:

3.0

Employee did not speak to us just gestured where to pull in the lot. Unhooked and walked away.

Rating:

5.0

I use this location all the time, staff is amazing and always recognize me and give a great service.

Rating:

5.0

Great customer service, fast hookup of trailer and drop off. I would use again

Rating:

5.0

The truck was great. Only issue was I couldn't see I over the steering wheel I should brought my pillow.

Rating:

5.0

I really liked the counter staff helping me out. Straightforward, direct, businesslike, but also able to be lighthearted about difficulties.

Rating:

5.0

Let your customers know you have trailer balls for sale.

Rating:

3.0

Yall charged me extra for mileage you only put that id put in 100 miles when I was going all the way from Campbell to SF, so I paid extra on mileage. Bogus, I want a refund on the extra mileage

Rating:

5.0

Everything went smoothly. Staff was incredibly friendly, witty, personable, knowledgeable, honest and chill. Such a great experience like this one come by rarely. These guys are elite at what they do and I’m glad to have conducted business with you. Thank you!!!

Rating:

5.0

That’s my home base for U-Haul

Rating:

4.0

The trailer was only in okay condition. It's old and has seen a lot of use, so I wouldn't expect something shiny and new. The electrical and the brakes worked, so that's all that matters. The local staff was courteous, if brief in their interactions. Overall, it was efficient and that's what's important. The online reservation system was easy and had many options for additional services that could be of use to many people. The regional reservation center called and offered the opportunity to pick up our trailer a day early at no charge, which was a nice benefit. Overall, this was a good experience.

Rating:

4.0

No cars next to uhaul to take pictures properly

Rating:

1.0

Too expensive

Rating:

5.0

Both inside person and outside person (Claude) were great. Both were very personable and made the experience feel enjoyable. Both were professional, good at their jobs and instilled confidence. Thank you for hiring such amazing workers. I had more interaction with Claude due to logistics and observed him hook up the trailer and disconnect it…he clearly demonstrated A high standard of excellence. Sorry I am not remembering the gentleman’s name who did the paperwork…it was effortless and he too demonstrated excellence. I don’t have any suggestions for improvements as these two work well together in their jobs and are very good at what they do…and this is big…they both smiled!!!

Rating:

3.0

No greeting from staff, just a guy looking at his phone who said “you’re set” without looking up. Shrug. But then he handed me a wire I forgot in the car.

Rating:

5.0

Best uhaul experience ever. Both workers I talked to on pickup and drop off were very kind and helpful.

Rating:

5.0

The truck was pretty clean and seemed mechanically maintained, but it was extremely noisy while driving on roads that were not perfectly smooth.

Rating:

3.0

The employee was cold and gave me incorrect information about returning the vehicle before 7 PM, even though there was an after-hours key drop. He also asked which location I was returning it to, then said, “This vehicle belongs here, you have to bring it back here.” If that’s the case, I’m still wondering why he asked me in the first place.

Rating:

4.0

Appreciate the good service I received. One suggestion: The threads on the rear gate chain hooks need a little wire brush cleaning and lubricant so they can be opened with your fingers, instead of requiring a wrench (which I didn’t have handy at the time).

Rating:

3.0

Reservation included 2xdollies - none were available on site at the pickup time. The staff told me that they are out of dollies “for months”. They didn’t offer any solution except refund. I had to spend time effort and money buying dolly elsewhere instead. Staff was not cooperative of understanding. The truck had an issue with the back door (stuck in open position) that they “fixed” prying it with a screwdriver - apparently it’s a known issue. Overall below average service. Won’t go there again and will look for alternative truck rental company.

Rating:

5.0

the staff at this location are always very efficient at getting me in and out quickly and efficiently

Rating:

5.0

Friendly and attentive staff.

Rating:

3.0

The guy behind the counter was kinda rude

Rating:

3.0

Reserved a dolly which was not available when I arrived. A heads up would have been nice. I get they might not have what I need or something can break the day before, but they had my contact info and could have notified me prior to the day I showed up for my reserved rental.