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Kara FriskeCustomer Reviews for U-Haul of Columbia Pike
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nicer area to wait…..
Edward InmanThe staff at this location was awesome. Friendly and super helpful. They answered all of our questions and getting the vehicle was an extremely smooth, clear process. This is the best Uhaul location I've ever been to!
Gabriella Buggestaff was very helpful and friendly
Marek PistovcakStaff was very friendly and helpful. Front desk was amazing, and double checked that you would like to still include any of the extras that often accidentally get selected in the online checkout process. Pickup and dropoff was the easiest I've experienced in the DMV area with a dedicated pickup/dropoff lane (which also removed the worst part of renting for me - trying to park the truck in those truck lanes). Lines can get long inside, but staff was great and moved as quickly as possible. I recommend doing as much of the paperwork online beforehand to help make it easier for everyone and get in/out of the line quickly.
MEGANPATRICIA LEARNGood primero god car nice people
CESAR AUGUSTO CAICEDO MONTALVANOnly 1 employee was working on Saturday morning. There were over 10 people waiting in line to get their vehicles which took over 30 minutes. This significantly and negatively affected my moving process.
Hernando HerreraCharged for supplies not received, and water dage to boxes from water ingress
Jagi Gyamchobetter customer service
rigoberto vasqeuzGood customer services
JIMMI REQUENAI'm extremely satisfied with the service from U-Haul. Their efficiency and reliability made my moving experience much smoother. Fortement recommandé!
Parchin NaranbatEverything is wonderful
SILVIAADELA GARCIAIt was fine. I was charged for dollies and pads that I didn't reserve or receive, and I'm still waiting for that to be refunded. Otherwise the experience was about as expected.
Arash FiroozWait time was a little longer than expected. Otherwise, I couldn't be more satisfied. The U-Haul employees were friendly, courteous, efficient, patient, and helpful. I rate the staff and the location 5-stars!
Robert KearneyI had a great experience! The team at this store was efficient and provided excellent customer service, I was also very happy with the condition of the truck! Thank you for a great experience and for helping us have a seamless move
Ian GriffinExcellent service à la clientèle
adiam natnaelThe attendants could be a little more kind. I was disturbed when I handed the employee my license in his hand and then he placed it on the counter when I had my hand out. The same incident occurred with the key for the rental truck. I get it everyone doesn't like touching hands and with us just getting over a global pandemic it can be a lot, however, if I'm holding my hand in front of you just drop the key or identification in my hand. I was also disappointed with the lack of interaction when I went to return the truck. He just shouted out "leave the key in the seat and you'll get your final receipt". Customer service is a dying art sadly.
Darell GrimesContinue to do what you’re already doing which was excellent thank you
Joseph PuttyMy experience was satisfactory.
Lucy LeishmanJacob was a great help and answered all of our questions. We feel safe and secure with our tow installation thanks to his knowledge and compassion!
Morgan GregoryAs I live 2 blocks from the location, it was ideal. The staff at the location were terrific and made sure I got what I needed and at the best price. I'll definitely use them and the location in the future.
Karl SollerIt was a great experience! Staff was friendly, efficient, and very professional. If you need a truck to move, look no further! Jacob and Hal (I think that's his name) were especially helpful. Give them a bonus!
JOHNJEFFRIES LISANICKThere is overcharge. Rental charges of 29,5 twice?
Mustafa SalihWipe the dog poop off the back bumper.
Caren McDanielAucun
adolfo lopezThank you UHaul .
Pancu IonescuThe manager Douda (?) made the process quick and painless. He was most courteous and helpful.
John LaramieThank u ,u-haul
brahim chaoukyAll good. Clean and efficient. Thank you.
Jason RobartFirst time using U-Haul. The staff in Columbia Pike were amazing and super helpful. I cannot say enough good things about them. I will definitely use U-Haul again for my moving needs.
Chandler RandolSecond time customer. I'll be back when I need you.
THEODOREJOHN DETTMARThe telephone app was difficult to use, as was key retrieval.
KYLERANDOLPH SCOTTTruck was in really bad shape on the inside. Glad I wasn't driving it for a long time.
Christopher LuMore staff needed to assist customers in a timely manner
Hannah TannerThe system wasn't working and didn't take my credit for around 15 minutes. I was standing at the front desk waiting for them to work. That was frustrating because I was on a tight window to get what I needed
Cian ConroyReceipt emailed was from 2 years ago. Where is my current receipt? Can't find it in my account. Tire had low pressure. Fuel was not "Full" even though indicated. Warning about tire pressure prevented me from getting pic of beginning mileage.
Nicolo ScorzaGreat staff, excellent experience!
William MeffordAppreciated the attached lock on the truck. It allowed me to lock the back and have peace of mind of my belongings.
Santos TorresThere is little to no parking And this is a great facility The Owner deserves more parking space
kayla mccombsv poor service would never recommend anyone
nASIR parvaizI reserved an appliance dolly and a utility dolly for my move. The sales person told me those items could not be taken to my destination that equipment had to be returned back to their store. That should have been explained to me before I picked up the equipment because I had to find a friend return that equipment because I didn't want to have to drive my fully loaded truck back to drop off equipment. I then had to go to the uhaul location in Myrtle Beach to get 2 dollys to now have to unload my belongings, the person at Myrtle Beach, Stacy said that was ridiculous they always allow those type of equipment to go out of state.
Albert GriffithsIf you think we're not heading for an depression go to this location, the undocumented workers will run to you with their self made business cards and offering use of their trucks and if you refuse be careful when you leave the lot with rental trucks making sure you purchase insurance ,almost ran over men running to my truck looking for work NOT A SAFE LOCATION.
Richard Gardner