Customer Reviews for U-Haul of Columbia Pike

Rating:

5.0

Great experience to move items from one state to another state. Equipments were exceptionally great conditions and customer services at renting and returning were exceptionally great.

Rating:

5.0

it was all good.

Rating:

5.0

Great service

Rating:

4.0

Excellent customer service!

Rating:

4.0

You charged me for 2 days when I used only one day!!

Rating:

2.0

The staff is SUPER SLOW in checking in and checking out customers. Also the staff seems sort of aloof towards the customers.

Rating:

3.0

Costumer service is not the best , not really kind , but was ok .

Rating:

4.0

Young lady at front desk was very unhelpful, not professional. The second one who came after her was very helpful.

Rating:

5.0

My experience was very nice. & the customer service was excellent thanks so much for help U-Haul made my moving process easier ❣️💯

Rating:

3.0

Cuando llegué a las 8:30 AM había varias personas esperando para tomar sus reservas y no había nadie. Una persona me dijo que llevaba media hora esperando. Cuando llegó la persona encargada dijo que todo tenía que ser a través de la aplicación. Finalmente por la aplicación no pude y me ayudó en el PC. Todo eso me causó mucha ansiedad porque pensé que no iba a poder hacer mi mudanza a tiempo. Sí uno elige que la reserva sea presencial pues espera que así sea y no que toque hacer las cosas por el móvil

Rating:

5.0

no coment u are good thank you

Rating:

3.0

Both doors on the truck were hard to close and had to be slammed repeatedly to get them closed. The driver door was worse as it was dented. The drivers seat was also ripped. The truck had the check engine light on but the attendants inside said it didn't give them an ODBII code. The app did not work in taking and upload picture and the attendant said to just take pictures for myself for insurance purposes. That was fine although I did not feel comfortable doing that. If the app doesn't work in that area then an alternative solution should be found.

Rating:

5.0

The manager was very thorough and very professional!

Rating:

4.0

Less dependency on the app, make it possible to complete pick up with a representative.

Rating:

5.0

Rosa was really really nice and made me feel comfortable!

Rating:

1.0

I received a phone call less than two hours before my scheduled pick up time that they do not have a truck for me and they were working on it which obviously caused me stress on my moving day, ultimately I got the truck two hours late, it was dirty. There was trash inside. I had to take down the rent sign, and the truck was on quarter of a tank full which I understand I guess but that’s not much gas to give to me so I have to immediately pick up the truck late and then go fill up the gas. The biggest issue I have is that the truck windshield or roof was leaking and it rained the entire 10 Hour drive. so the truck was dripping onto my lap the entire 10 Hour drive . I would like some sort of refund for these many problems

Rating:

1.0

There was a person working behind the counter and no line, but I was still required to complete the rental myself on the app. This took significantly more time than if a human had just helped me.

Rating:

3.0

The staff was very helpful but the trucks need repair.

Rating:

3.0

The location is difficult to maneuver with customer vehicles (no parking) and very little room to move the U-Haul vehicles in and out.

Rating:

2.0

My reservation was an hour late. I was super surprised there was one pick up truck for the whole location? I reserved the truck weeks ago. No idea why I had to wait for someone else to drop off one single pick up truck. The truck was great once it was available.

Rating:

1.0

Due to "system issues" it took over hour to pick up my reserved truck. The guy at the counter seemed to be trying and he was nice enough. He said he couldnt really do much except wait on the system. It took cancelling, rebooking and talking to customer service to finally get the keys to the truck. An hour wasted when I had movers waiting in us to return with the truck. The condition of the truck was also pretty bad. Lots of dings and cracks. The doors wouldn't shut properly unless you really slammed it. The check engine light was on and when I brought it up to the guy working he said it was fine and waved it along. My family has rented uhauls many times for personal and buisness reasons but this was the worst experience we've ever had

Rating:

3.0

The information about the mobile check in and return was not clear. I didn't know the location would be closed when I returned the vehicle and it took me a while to figure it out. Also, I picked up the car not quite full and was expected to return it full -- did not love "gifting" a few gallons of gas in this economy!

Rating:

5.0

extremely professional and friendly gentleman sho processed my rental.

Rating:

5.0

Excellent and friendly service as always!

Rating:

1.0

Mejorar la atención por parte de la mayoria de sus empleados y no cobrar extras injustificados!

Rating:

4.0

Drop off location was convenient. I have used this location before and found the staff courteous and efficient. I would have preferred to choose this drop off location at the time of making the reservation but the U-Haul app would not allow me to select this location when making the reservation.

Rating:

5.0

Add instructions how can I fill the gas to the car, because there are different models and we need to know this step.

Rating:

4.0

Everthing was easy.

Rating:

5.0

VERY HAPPY with the service and equipment. We had a trouble free move! Thank you to the excellent staff at the Columbia Pike location.

Rating:

1.0

Dada The general manger doesn’t provide good service to his truck. My truck wasn’t maintained well I was stuck in the middle of no where very upset I didn’t get help until the next day I went through a lot overnight. I recommend U-Haul overall for there help but for the location of falls church is terrible I’m very upset with the general manger for not giving maintenance on the truck he also gave me empty truck I believe I was over charge for things that didn’t have to do with me.

Rating:

5.0

There's not much to say, all I can say is thank you for the rental service.

Rating:

5.0

Nice 👍 coworker so friendly

Rating:

5.0

The app is wonky.

Rating:

5.0

Everyone was super nice and patient with my technology challenges.

Rating:

5.0

This location had two staff members ready to help and answer any questions. Both were very friendly, approachable, polite, and helpful. The drop off process was quick and easy. Overall, a really positive experience.

Rating:

5.0

The right rim was pretty rusted and concerning but everything worked out just fine. The staff at that location is AWESOME, from check in to check out. That made the whole experience a pleasure. Thank you

Rating:

5.0

Thank you Rose for your help! You made it quick and easy handling 2 customers at once. Greatly appreciated!

Rating:

2.0

I had a reservation in the morning for a truck, Showed up,, no truck,, the guys at the location were helpful and i ended up in a smaller truck, as a result was late getting started,, and ended up doing more trips,, also the truck i got wasn't filled up with gas,, it's impossible to fill it back up to where it was,, whole situation was a big fail as far as i was concerned,, i appreciated the $50 credit on the rental, but i would rather have had the right truck full of gas on time,,

Rating:

3.0

There seemed to be a solo worker at this location. He went above and beyond in managing a number of customers. He did a great job, so no issues with him. I think the biggest improvement would be to NOT rely on or push for the UHaul app to be the default way of assistance (esp if the system that supports it is old/compromised/down).

Rating:

5.0

Really great service. Super friendly and helpful. The manager Dauda Jalloh runs a great ship and puts a lot of his energy and time into this outfit.

Rating:

4.0

It wold be nice to have parking for your clients.

Rating:

5.0

Least sketchy Uhaul place I've been to

Rating:

5.0

Truly quick and easy!

Rating:

3.0

There were some small glass fragments in the truck bed.

Rating:

5.0

Moving is stressful. When I came to pick-up my van, I was greeted by the most calm and nice person- Dauda. I was very stressed out but the fact that he was so kind and helpful with the check in process, made my day better. The pick-up was smooth, but GIVE THIS MAN A RAISE. He see's people on their worst day, and he was such a wonderful professional which made me give this location and service an excellent rating.

Rating:

1.0

Even though I cleaned the van I was still charged a $25 cleaning fee. This has happened twice. It’s a shame and a scam! Won’t be using UHaul anymore

Rating:

4.0

Check in procedure could be further simplified.

Rating:

3.0

When I first pulled up, the entrances were blocked with cones (almost 11am) so I had to park around the corner and walk back. There was also nowhere on the property I could leave my car while driving the truck. Also the rep that helped me, did a little too much multi-tasking INCLUDING eating her food right there at the counter (again, almost 11am). It was very unprofessional UNLIKE when the young lady reserved a truck for me the week before. Thanks for asking!

Rating:

4.0

Better/friendlier customer care

Rating:

1.0

I only use 3hours , a pick up truck and filled gas and return as I picked up but at the end they charge me 4gl gas 21dollar

Rating:

5.0

Nothing. I want to especially thank Dauda again for the attention and expeditious action he gave to my sudden request for a van. He is calm, cool, and collected, as they say. There is an excellent team at that facility.

Rating:

1.0

Staff have poor customer service skills and the vehicle appeared to have transported some fur bearing creature. Passenger seat had fur.

Rating:

5.0

The employees were professional and extremely helpful.

Rating:

1.0

The agent was not friendly, and I was charged for 2 gallons for driving 3 miles.

Rating:

2.0

The process of getting the van was very difficult.

Rating:

4.0

Quick and easy. However, you should not be able to reserve a dolly for a long distance move if they are truly not available for long distance moves. But that's an online issue.

Rating:

2.0

The check-in process was complicated and I ended up reading a long time. Then the representative was helping the next person and me claiming to multitask so I had already been there for 30 minutes. Also, the key was tricky and had to be pulled out a little for the truck to start. The seat would not move in the inside. Light did not turn on when needed. I don’t think I’ll ever rent with U-Haul or this location again.

Rating:

3.0

Please help your technicians to identify the work around with regards to different Honda CRV trims, especially the Sport Touring.

Rating:

2.0

The lot was full and I was unable to park in the lot. I had to park in the lot next to it.