Évaluations des clients U-Haul of Kings Canyon

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Témoignages des clients récents de U-Haul of Kings Canyon

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Marshawn G.
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Location is understaffed and wait time is longer then expected. I was a UHAUL dealer before and understand the importance of customer service but it is unbelievable when you call a day before to schedule to have the right equipment UBOXES ready and also have the call center send a message to the location a day before about coordinating between the customer and the center to have everything prepared and you still have to wait for equipment because all 4 UBOXES were not ready to be dispatched simultaneously because we had to wait 2 hours for a cover and was rushed to make it back before 7pm closing. I believe that UHAUL has do do better at dispatching and have enough help on hand with the physical labor side to meet the dispatch side of reservation made. Staff seems to be overwhelmed every time I visit this location.

Linda O.
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Faster service

Christopher S.
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Le client n'a pas laissé de commentaire.

Linda L.
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Have them explain things slower cuz I didn't know their lingo. Speak slower & with precision.

George T.
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Excellent service, very friendly staff

Anthony D.
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The front desk staff was really nice. While my car was parked there someone hit it with the door of a uhaul van and left scratching

Bradley S.
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Didn’t feel like attendant was engaged in me picking up my rental. Didn’t have what showed was guaranteed to be there. Didn’t explain checkout process very well and ended up having issues on the return end.

Joseph G.
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Le client n'a pas laissé de commentaire.

Richard N.
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The staff and GM were extremely helpful

Steven W.
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Le client n'a pas laissé de commentaire.

Alfred D.
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Le client n'a pas laissé de commentaire.

Robert M.
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i was lucky to find this location had the trailer I reserved from another location. The first location (Rodeo Rentals) rented the trailer I "reserved" which was disappointing.

Manuel G.
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excellent

RENEE D.
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The people I talk to on the phone we're so helpful and so understanding of my circumstances they work with me and gave me a great deal I definitely recommend the phone crew you have. Thank you U-Haul you're the only one that I'll go to when I'm moving.

Arthur R.
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Le client n'a pas laissé de commentaire.

Julie B.
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Le client n'a pas laissé de commentaire.

Kao X.
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Le client n'a pas laissé de commentaire.

David N.
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Le client n'a pas laissé de commentaire.

Marie G.
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Le client n'a pas laissé de commentaire.

Tou T.
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Le client n'a pas laissé de commentaire.

Alfred D.
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Le client n'a pas laissé de commentaire.

gloria B.
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Le client n'a pas laissé de commentaire.

Thomas H.
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stop scamming customers

Jacqueline M.
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Have more staff on duty.

Rebekah C.
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Le client n'a pas laissé de commentaire.

Song V.
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Have more workers on the shift.

Dale W.
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Le client n'a pas laissé de commentaire.

Shaheed K.
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Le client n'a pas laissé de commentaire.

Lorena M.
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great staff, very professional and helpful and providing all the services U-Haul provides. I have used your rental services for a while and it's always the best. thank you

Krystle L.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Get another worker

Melisha R.
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Rented pulley but was not on cargo van. I had to go back to get it.

Jack K.
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Have the manager of this U-Haul train more people he is just the best made the whole process simple and easy.

DELLAMARIE W.
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MY RESERVATION WAS AT NOON I WAITED 30 MINUTES. TO GET A TRUCK CAUSE IT WAS ONLY 1 EMPLOYEE AVAILABLE..

Jerry K.
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Le client n'a pas laissé de commentaire.

kou L.
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These people in this location are very friendly

Lauren A.
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The equipment was clean and the staff at this location were very kind and helpful. But, when we arrived, the truck's gas tank was so dry it took 3 of those red mini tanks just to get it to start. Then, on our 275 mile round trip - the truck's battery died on us 4 times. All in all it made for a very stressful and lengthy trip.

Pearl G.
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Le client n'a pas laissé de commentaire.

arnold M.
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Great customer service.. Very thrall.. Ty.. Nothing

Brian R.
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Best place I rented from.

Edgardo C.
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Le client n'a pas laissé de commentaire.

Jose J.
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Lo que más me gusta es el servicio y que haya alguien que hable español

marcos T.
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Is Verry good

kou M.
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Le client n'a pas laissé de commentaire.

Thimothee H.
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Le client n'a pas laissé de commentaire.

Virginia S.
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The rep was awesome, she was very helpful..

Kou Y.
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Le client n'a pas laissé de commentaire.

Mark L.
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Le client n'a pas laissé de commentaire.

Bhupinder C.
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Nice customer service.

Miriam O.
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Le client n'a pas laissé de commentaire.

luis L.
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Le client n'a pas laissé de commentaire.

Paul C.
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It was fast this time not like last time same location

Jin K.
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Le client n'a pas laissé de commentaire.

Albert T.
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Le client n'a pas laissé de commentaire.

Maddalyne C.
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Le client n'a pas laissé de commentaire.

Jack H.
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Le client n'a pas laissé de commentaire.

Patrick F.
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Original location gave truck away. No notification before pickup. Arrived, surprise ... sucks. Poor customer service, Why not send customers to larger better equipped locations first.

Patricia S.
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Severiano very helpful and professional ! made transaction smooth and fast... will use this place again. Also, the first gentle man that helped me on Thurs. 12-19 afternoon , i didn;t get his name but he was very helpful and nice as well.

linda D.
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Nothing you already do everything right

Lina T.
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Le client n'a pas laissé de commentaire.

Kenny T.
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Only 2 parking stalls to leave your personal vehicle while renting the van. I had a parking space but it might a problem next time.

Antonia T.
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Le client n'a pas laissé de commentaire.

Cynthia W.
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Keep up the good work

Apkar A.
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You must refund my money I was not able to use your trailer I ask for trailer that my 5' wide UTV fit and

hiromichi K.
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Le client n'a pas laissé de commentaire.

Santiago A.
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I rented a trailer for gravel and ended up being to small i returned it within an hour and I got a bigger one still had to pay both so wasn’t really happy but other than that a great place thank you for the service you guys provide

Jereol W.
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Le client n'a pas laissé de commentaire.

Susan J.
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I feel if one has to return the vehicle with gas, they should not have to pay for mileage also. I felt over charged.

STEPHANIE RENEE D.
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No further comment

Cassandra A.
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Employees we're polite. Truck was ready for me. Great experience.

Mary A.
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Serrano was very friendly , knowledgeable and helpful. He made my renting experience very pleasant.

michael M.
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Le client n'a pas laissé de commentaire.

Ernest G.
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this U haul facility needs more full time help !!!! This place use to give good service. This manager needs more help. I will consider going else where if the service is not improved!!! The manager before this new manager use to have more help than this new manager is getting now!!! and it's not his fault!!! get him some help. I walked away last week because the line was so long, and the manager was by himself!!! This is no way to run this business. Get him some full time help!!! People were complaining because of the wait. Get him some help!!!

Elisa D.
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Le client n'a pas laissé de commentaire.

Scott H.
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The service at the U-Haul store was what I expected, however I will not use, nor will I recommend U-Hual to anyone else anymore. It’s bad enough for Corporate U-Haul to require two contact phone numbers to rent a simple 4x8 enclosed trailer, but because the town I live in is 10 miles from the store town, corporate required a third contact phone number. I will not do business with a company that, not only shows no respect or trust in their clientele, but makes their clients feel like they are a criminal. Sincerely, Scott Hallberg.

Andres D.
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Everything was excellent. Maybe coffee would be nice.

Walter P.
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Thanks very much for all the help. The staff was very friendly

christopher B.
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Le client n'a pas laissé de commentaire.

Trent H.
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Great customer service.

Sonia M.
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The 10’ truck was on empty. Didn’t anticipate to pay for $45 to fill fuel. Additionally, the 10’ truck was shaking while driving and it wasn’t safe. I wish I can get a refund back for the service. I had to take surface streets because it was unstable on the freeway. Which meant I had to pay for additional miles for taking surface streets and put more gases I will never rent from this place again. As stated previously, I wish I can get my refund back and I am glad I purchased the better insurance for the lack of safety presented by this vehicle. Thank you, and I hope service is better for other customers.

Steven S.
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Wait time was 30+ Min, Truck on E. They gave me a $17.25 credit, was told to return on E. When I returned on E I was charged $27 for gas!!! I already spent money to fill it, now I've spent $50 + in gas and only getting a $9 refund. Never again will I rent a Uhaul at this location!

Tristan B.
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My truck ran really rough, the ramp was broken, then i got over charged for my truck rental. I have now had 4 extremely bad experiences within 6 months. I have rented 7 uhaul this year and I do not think I will be a returning customer after this year.

Alan S.
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Bad neighborhood. Very unsafe.

lillian M.
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Le client n'a pas laissé de commentaire.

Ernest G.
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the truck was some what dirty, but it was presentable. It needed to be washed and vacuum. The town was experiencing a winding and dusty day a Overall, it was a good experience.

Gilberto A.
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Will never go again

Renee W.
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The service was impeccable they were very friendly and courteous explain everything was very knowledgeable I would recommend that you all to my friends and family

STEPHEN W.
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Preparing a rental agreement was tedious and a very time consuming process. The agent (very professional, helpful) needed to make three attempts in order to arranging a contract. The back of the pickup truck was dirty. The return check in was efficient but I received a call indicating that I had not returned the truck. After a checking the agent agreed that the truck was returned. A better method is needed to track your inventory.

Kon Y.
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Le client n'a pas laissé de commentaire.

Seng M.
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Poorest customer services experience ever! What happened to personal services, inspecting the vehicle with the customer? They pulled up the truck and said it's all on our phone. No! If you are going to let the customer do self check out, then let the customer do self check in! Double standard by having uhaul staff inspect the vehicle w the customer at the end but not at the beginning. You can't ask us question but we can ask you??? No, terrible customer services...never going back to this location.

Jeanine G.
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The guy that helped me at the location on Ventura in Fresno Ca was nice and helpful Sorry I forgot his name but I got him both times coming and going

Diego A.
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Le client n'a pas laissé de commentaire.

Sokom G.
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Le client n'a pas laissé de commentaire.

juan M.
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Give these workers more help

Lizette P.
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I like this place, people are very friendly and helpful with the service they provide.

Paula M.
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They gave us the equipment without gasoline. They told us to return it with gasoline for credit. And they had bad customer service.

Bee X.
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Le client n'a pas laissé de commentaire.

Ricky S.
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I have rented trucks from several Fresno/Clovis U-Haul locations. This one was, by far, the best.

Carmine P.
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The women who removed the trailer did it very well took care of the check in very well.

lucas A.
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Seven was insanely kind and helpful, I couldn't have asked for better service. Thanks man.

danielle g. | Overall Experience |
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Please contact me about my broken items. DANIELLE GLENN 559.942.0052

Non reviews have been submitted for this location.

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