Make it easier to reach the location you’re trying to rent from not an 800 nationwide number.
Randy KCustomer Reviews for U-Haul of Landa Park
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I have several occasions to use this location, always top notch service!
robert kThe original confirmed location Bear Creek was not open, so I had to go to this location.
Peter KCustomer service was very good. Renting was very easy.
Lee VExcellent service à la clientèle.
Wendy MThe gentleman that took care of me was fantastic. I dropped my car off at 8:00 am and received a call 30 minutes later that the hitch was installed and ready for pickup. Thank you for your assistance and quick turnaround. Hard to find this commitment in todays workforce.
John SThe whole experience was great!
Tina CEven though it was located in an exceptionally busy area, it was accessible.
Kent RThey charged me for a 5x9 trailer but gave me a motorcycle trailer. Need to refund some money.
Robert PA Good, Friendly Clerk, Rod, helped me to get done what was a Necessity! 🙏😇
dana dThe rental process is very quick and easy here. Trucks are ready when you arrive on scheduled reservations. Positive location to rent from.
Robert TTo Whom it may concern you guys did a great Job taking care of the customers .
Juan OI got the most efficient service ever! My hitch wasn't as safe as I thought and the service rep took care to suggest a new ball, prepped it, and got me loaded. Merci!
KELLY VEfficient, courteous, and respectful. Great value for the money!
Lance MI was rented a bigger more expensive trailer instead of a smaller less expensive one. I think because the more xpensive one was put and ready, and the one I really needed wasn't in the front.
Mark DEverything was great. Had additional supplies I needed last minute.
Shelly SWhen the uhaul employee was unhooking the trailer it rolled forward and hit the tailgate of my truck, taking the paint off down to bare metal. I said something to the employee and they responded with "oh did that happen when they hooked it up" I said no you just did it, and they said no I didn't. Horrible. Absolutely horrible. If employees are not strong enough to handle the trailers then do not have then unhook them and push them by hand. I won't be using uhaul again, and will tell others not to either.
Douglas BThe area is too congested.
THOMAS WNothing The UHaul facility is well maintained and organized
George LCustomer service was great friendly staff and quick service
Eric MYour staff are amazing! Thank you for your quick, courteous, and helpful service!
KELLY VAlways a great experience. I have rented here several times and all the staff are very kind and professional.
matt cI have never been treated so poorly by people in my entire life. This could've been the easiest transaction ever. It's almost as if they went out of the way to make this entire experience as miserable as possible. I am not the type of person to ever complain or leave a bad review. I pray no one else has to be put through this. Customer service is the only ones that were helpful and kind. Unfortunately the only thing they can do is report it back to the location manager that was pissed I even made a complaint in the first place. As a very consistent U-Haul user I feel embarrassed,disappointed,and just outright enraged.
Katherine MOnly complaint is that they had me back a trailer into an extremely tight area with no assistance and around a fueling station. The location is cramped and the request seemed a little unreasonable. While I have lots of experience backing trailers, someone who did not have experience would have had a great challenge.
Robert QRep was courfteous and very helpful. Took time to explain process and costs.
Donald TKnowledgeable staff makes this process so easy.
John MNew in the area and dropped off equipment after hours with the use of the app.
Cynthia AThe rental representative who helped me was prompt, polite, friendly and professional. Thanks to him.
Gilbert BEverything was great.
Scott WKeep up the good work and friendly staff.
Rick MJust realized that the Uhaul associate charged me $13 for fuel upon drop off. I informed him that the truck was empty when I picked it up. Please refund my money.
Chantell SAnthony was the absolute best! He truly cares deeply about his customers and the service provided to them. Anthony goes above and beyond and that is greatly appreciated. U-Haul is lucky to have him on their team. Thank you Anthony! Aaron
AARON LThe trailer leaked water into the cargo area. Personal contents got wet.
Ryan MRob & Anthony were extremely helpful and provided excellent customer service. Thanks Landa Park U-haul, we'll be back!
Bryan BReturned the truck with 14 miles used, was told the fuel wasn't where it was supposed to be and charged for 3 gallons. Replace the truck if it only gets 4,6 miles per gallon. Nickle and diming your customers is a quick way to lose them.
Josh HJust keep doing what your doing, providing great customer service.
JUNE GMaybe get a firm location of the rental vehicle... there were a lot of them outside that were similar
Charles HI dropped the trailer off 15 minutes before it was due (during business hours) but there was no one in sight to help me (they were all busy evidently). I parked the trailer in the same spot it was in when I picked it up, disconnected it, and left. This location charged my card an additional $20 "After Hours Service Fee". I'm not sure what it means, but it seems like left to me. I'd like my money back.
Michael BThis is where I do all my business and will continue to do my business and I will send others to this location.
George LThe employee who worked at this location was EXTREMELY rude. When I went to turn in the truck he told me "you failed to read the instructions given to you". Would never return to this location.
Dixie WI use this U-Haul location each time because the guys there are knowledgeable, professional and helpful.
Pamela HElijah and his team were a pleasure to do business with. They were very knowledgeable which helped the process of renting a tow dolly through U-Haul. I will absolutely tell anyone they are a 5 star U-Haul facility. Thank you all for the great customer service given today.
Melinda BExcellent service!!
Jon SOnline services worked great
Sally MNo issues at all. Easy pick up and delivery
Samson KWindshield wipers stiff and didn't wipe well. No speed control for a 400 mile one way rental.
Douglas DManager and crew were outstanding. Very good customer service.
william dEasy to work with excellent personnel, and great attitude
James Mbest experience with u-haul i ever had, from the website to customer service who handled my last minute adjustments to the reservations to the friendly and efficient staff at the u-haul center on IH 35 (Landa Park) who made the pickup and dropoff so easy. thanks!
Edward C