The staff is wonderful. They always try to accommodate us even when it is last minute.
Wiliam DCustomer Reviews for U-Haul of Madison Heights
Testimonials From Recent Customers
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Great staff
Nilajah AThe cargo van was mostly clean but the back still had some dirt and stuff on the floor when I picked it up. Wasn't fully swept. Plus entire van also smelled like sh*t cause the last person that had it was probably transporting a lot of maneuver. Plus they gave me a van that had airbag sign on it that keeps popping up which the workers already know about but doesn't seem to be doing anything about it because when I brought it back I told the guy and he said "oh yea that keeps coming up"
AMY Hi HAD AN APPOINTMENT AT 8AM FOR A HITCH INSTALL, I WAS GOING TO LEAVE MY VEHICLE THERE AND GO TO WORK, BUT JOSH WAS ABLE TO DO THE JOB AT 7A! I DIDN'T HAVE TO LEAVE IT THERE AND I MADE IT TO WORK ON TIME!
mike dEveryone at this location are very helpful and nice
Jill pGood job
Rollin BI bought a mattress cover when I reserved my uhaul online. Was not given the mattress cover and was told they would refund me for it. I did not receive the refund.
Meagan BKeep doing what you are doing 👏
Howard sAlsom
Jeffery SI have used this Madison Heights U-haul location several times. It's easy to get to and always has the equipment I need.
Joseph MEveryone at this location is extremely friendly and knowledgeable. They made everything very easy for me. It was a great experience. I highly recommend it!
Maggie JThe location is a little chaotic for finding the right truck, was told basically to walk the lot which was a surprise. The employee did immediately offer to find it for me though.
Charlie SThe chain was broken, and the tow dolly was extremely loose and un-tightened. My car almost slipped away.
antonio HThe employee at u-haul that assisted me was very knowledgeable, helpful and efficient.
Stefani HThe staff was very friendly and helpful.. made for a Great Experience.
BRANDON RThey were amazing as well.. So welcoming, professional and I felt like family..
LAVERNE WVery quick dropoff, no trouble.
Meliss OCaleb was very helpful.
Cathy LTrucks transmission is clearly on its way out. This should be out for repair…instead of in service. Why wait for a renter to get stranded and inconvenienced before repairing it???
Gwen FI was referred to the location and will refer others
Debbie BThe truck was clean. But the vent fan didn't work. In the middle of winter. The wheel alignment was off so bad that it was terrifying to drive. I brought the van back before close, by about 5 minutes I'll admit. Still, before close. The signage stated to stay in the vehicle and someone would be out to help me. I sat there for 10 min till I saw everyone leaving and getting in their cars. Honestly I would have been fine if someone had just said "sorry were closed" but to just walk out and ignore my existance was so rude. After an extremely hard day of helping a friend move when everything went wrong I had to sit a cry for a minute before I could start doing the online drop off. The day started at 745 with me attempting to acquire my reserved truck and after struggling to get the app process to work, I spent 20 min on the phone to be told no one actually assigned me a truck and I needed to go to another location. Which I did. I spent another 20 min trying to get the app to work and then another 20 or so on the phone with people who sounded like they were put out just having to answer my call, to be told I still was not assigned a truck. By now the original location was open and I went there and got a truck. So 910 I am finally in my truck with the movers I paid for sitting around for an hour. I should be refunded at least the first hour of the movers time. All in all a horrible experience.
Sarah CNothing Perfecttion
Lawrence BThe location was large and convenient. The trailer itself was poorly maintained. The tongue mechanism that actuates the brakes was incredibly rusted, which produced a lot of noise as well as questionable braking results. There were times where I felt the trailer brakes weren't functioning at all. I've been a U-Haul customer in the past, but this is the first time I've used your double axle trailers. I will not be renting one of these trailers again.
Luis CService and location were fantastic. Truck was trash. Alignment wasn't right and the check engine light was on. Would rent from here again because I know they aren't their trucks, but might turn around and ask for a different one next time. Overall opinion of uhaul is definitely lower now, though.
Tyler LThe employees were very helpful
Brendan CStay as you are wonderful:)
Lamotta ZRobert and the team were very helpful and the actual cost was within $4 of the quote
Cody RNothing. Every time I have been in there in the last year, everyone has been fantastic. 11 Mile & John R is my go to for U-Haul trucks.
Frank SWas great. Even though I turned in truck early they were very helpful and greeted me outside. Very friendly will definitely use them again
Desmond MI was initially given a truck with 1/8th of a tank of gas. The entire front windshield was also cracked!
RENELLA TDrop off was fast and easy. Customer service was great!
Deidra VWhen I went to return the uHaul truck to the selected designation, I was informed that 100 Kearsarge, Laurium, MI 49913 does not accept uHaul vehicles during the winter. So I had to drive it to a different location, and walk home in 0 degree weather. Also, why did I have to drop the trailer at one location, and then drop the truck at a different location, only to be turned away?
Shawn CThank you for sending the survey. The staff I met during check in and drop off were very courteous and professional. The store was well staffed. The primary reason for my Average rating is the van I rented was not clean. The back of the van had a left over large cardboard box covering the floor of the van, which was littered with dirt and some fragments of a mattress from the last person who used the van. In addition, the cabin of the van had trash under the seat, the gas tank was not full, and the radio was at full blast when I started the vehicle. Simply said, it appears that the rental van was returned without a proper cleaning and reviewed to ensure the van was ready for the next renter. My suggestion to improve the experience for the next customer is to ensure that vehicles returned are properly cleaned and reviewed by your team prior to renting to another customer. When I rent again, I will choose a different U-Haul location based on this experience.
James SNone. Great Experience. The staff is very professional.
Srikanth RRob, who helped us with our pick up paperwork and truck pick up was extremely courteous, helpful, affable and humorous. He made the rental process easy and fast. He gave good advice, and we would recommend him to anyone needing a truck rental. We would not hesitate to rent from Rob and his Madison Heights location in the future.
Jennifer WWas not told I had a time to drop off just a date. Got charged $40 on xmas eve drop off for dropping off late.
Dana ANothing. Everything was perfect. Seamless and smooth.
RANDALL WFriendly, and fast. No problems for a short rental.
Janice MThe folks running the inside of the facility were extremely kind and helpful. Definitely will use this location again the next time I need a truck.
BRANDY JVery nice staff checking in and out, simple with app and fair pricing!
DARREN LVery satisfied with this rental experience. Won't hesitate to rent here again if need arises.
Jerry WNothing!!! You guys were perfect
William WGreat experience. Service was knowledgeable and quick. The entire process of renting the truck took 5 minutes.
Kevin T