I HAVE REACHED OUT TWENTY TIMES AND I NEED A MANAGER . NOOE RETURNING CALLS. hUGE PROBLEM OVER CHARGED STOLE VEHICLE IN ERROR WRONG CUSTOMER. I NEED A CALL ASAP 203-619-1809 THANK YOU HORRIBLE EXPERIENCE OMG NO CUSTOMER SERVICE NOONE ON PHONES AND NO RESULT MONTH LATER STILL!!!!
jorge o
Customer Reviews for U-Haul of Meriden
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Always friendly, fast and helpful at this location
Jonathan BNothing is perfect for me .
Zoraida CThey were close
ivan rGee Is an amazing asset to the company. He is unbelievably personable at all times of the day and made the check in and check out experience a much nicer and less stressful event.
Matthew MAmazing customer service. I will continue to use only this location. They are the best around.
Hope ENothing was ready when I came to pick up my van even though I booked it the day before. I can't drive big vehicles and I only really needed the van because even that was bigger than I needed. But since I needed it urgently I had no choice but to quickly call customer service and use whatever was available (a massive 17 ft one) and hang up as fast as possible and GO. I didn't get any sort of discount and having a bigger truck to drive definitely did not benefit me at all it made my move a disaster but what can I do, it couldn't fit in my car.
Sebastian RReally nothing
Sharon RMy family and I were stressed about moving can’t complain on how the process went Thalia I believe her name is young hispanic girl helped us out very professional knows how to make someone’s day ! truck has a check engine light I informed her about it and was right on it no doubt 10/10.
Troy PI think his name was Gee, the associate who helped me set up my pick up and drop off at the store was very helpful and friendly. Really made the experience pleasant and less stressful.
Campbell OI had NO trouble at all! The gentleman behind the counter was extremely professional, helpful and pleasant.
Carol CGreat customer service!
Jim DMaking sure the check in service on web page actually works
Bryant SThe Uhaul Representative Thallia Ortiz was absolutely great I have no complaints. She handled everything professionally all alone and is in fact very knowledge on what she is doing had a perfect answer to all of my questions not only that she went above and beyond to make sure my rental went smoothly Thank you !
Lisa FNothing. All met my expectations. Gee, the manager on site was awesome to work with! You should give him a raise!
Stephen HThe First location that I went to, the vanI rented wasn't there. The service person at the store was rude. Called U-Haul directly, U-Haul's Customer Service person was awesome. Got to the Meriden, CT location and the on-site person there was great, couldn't be better, I would drive the extra distance again just to use this location based on my experience.
Thor SAssociates were very friendly
ken hThalia was excellent. Very friendly and pleasant. You need more people like her!!
James PVery courteous staff.
Elliot MGee Bonhomme was amazing. His customer service is amazing.
Sarahi AI have used this location many times. The staff is great. Always have the equipment I ordered. Very convenient and fast in and out. Great service!!
Harry SI asked for a discount considering how dirty the vehicle was and was told "no, not even I get a discount." I spent 30 minutes cleaning the vehicle and wiping the interior down because of how disgusting it was.
Ahmad KWhen reserving the truck confirmed location of 200 Church Street in Wallingford, completed the check in and referenced emails and dashboard confirmations for locations and what truck was to be picked up. Once arrived at the station, no truck could be found and go back into dashboard to see location had been moved and now 15 minutes further and +15-20 more miles added to trip in total. Check in once at location was seamless, customer service personnel was kind and receptive. Once returning the vehicle, contract wanted to charge extra day to vehicle due to ~15 minute difference in end time drop off. Thankfully for customer service rep, it was removed, but had he not been on his game, UHaul would have charged me for extra time that was due to their incompetence. Gross business practice and hope to never have to deal with their slimy/gross negligence business again.
Rich MThe agent was helpful and made the drop off easy.
Earl TPersonnel on site were very friendly and professional.
Edward HRented a pickup but the bed was full of stone. I had to clean it out.
Mark FGEE provides excellent customer service. U-Haul should be very proud to have him as their employee as he is very friendly, knowledgeable and offers superb customer service.
Les BAll very good here - met 2 staff on different days.
Ian BExcellent customer service!
Les BExcellent service, friendly and professional employees. Keep up the good work.
Edwina lGee was great!
MARGIT LStaff was great, both at pick up and return. Thanks
John CThe representative was awesome
Cinque WRepresentative was very friendly, helpful, and made the rental experience better than others.
Thomas Byou charged my card for three days and i only rented it for one day. charged me over 400.00. this is unexceptable
Marwin MBetter sales training for staff
Chazaree SThe guy who helped me name is Gee he was so professional and very kind
denise bEverything was great
joseph cTruck needs some matenice
WESLEY BThe Meriden team at the East main st location did a fabulous job taking down my reservation and getting me a truck ready on such as short notice.
MOHAMED CMy only recommendation is to reduce the steps to check the vehicle back in. The fees to rent the vehicle $19,95 vehicle vs. what you actually pay $81 should be made clearer up front (people are on a budget). Miguel was very helpful!
KISHA ZEmployee did not tell me I had to follow a link prior to taking the rental truck which caused problems at return and had to clean the snow off the truck. Spent approximately 20 minutes getting checked in because apparently computers weren't working. Had to go to a different location to speak with the manager which she helped me and took care of the issues at return.
ERNESTO GThis process was so easy and user friendly. Merci.
Kaitlin DJose is a sweetheart ❤ great customer service
SHALONDA GAgent was great.
TIMOTHY LI don't have much to say. All I can say Jose was excellent and he explained to me every details or information I needed to know before I left the lot.
VALENTINO Call good.
CARL PAucun
George BGreat cashier/Uhaul employee eee
MATTHEW M