Initial experience good.although my fault for not double-checking their paperwork but they told me one thing and inputted different.i spent $17 for gas for 18 miles .what they told me was not indicative of what they wrote down.employee talked down to me saying you need to read in a sarcastic manner.did not appreciate that.will not recommend moving forward
Steve PfefferCustomer Reviews for U-Haul of North Saint Petersburg
Testimonials From Recent Customers
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The truck was filthy! Windows, exterior. EMPTY windshield wiper tank, which we didn't realize until we needed it, and wer already on the road. The gas tank wasnt full! Adding a driver was difficult and stressful. Shannon was very nice but not very knowledgeable. Drop off location charged me for a full tank of gas, and an extra day! I actually dropped it off a day early! So I had to make a few more calls. This was a stressful 1200 mile move, with everything we own, including our entire family. There were enough red flags for me to not use UHaul on the future.
janis dennertStore staff was terrific. I had an issue with the truck door getting stuck up, and when I visited the store for help, three guys came out and solved the problem. Great experience and I'll gladly recommended this location.
Greg GrimmExcellent customer service.
Benjamin HillDorian was very friendly and helpful. I unfortunately forgot my SunPass transponder in the truck which ended up getting rented out after my drop off, and Dorian was so kind to give me a call the following day when the truck was returned to let me know he had my SunPass. Thank you so much for your honesty and keeping your word Dorian! It is hard to find loyal people like you!
STEPHENIE POLINGThe windows were very dirty on the inside. Additionally when I returned the truck the attendants yelled at me to turn the truck around which would have required me to pull back out into traffic. When I refused they said they will bill me "everything we can" to punish me. I felt threatened and very uncomfortable. I rent 10+ times per year in association with my charity work and am very familiar with Uhaul facilities and this location is very sub-par.
Chris kieffNothing. The agents service us perfectly. They all worked as a team to provide accurate and quick service
TIFFNEY DAVISAll was very good
Roger ColeFantástico
maikel fernandezThe employee who helped us was great and very helpful.
Jonathan YoungI have trouble walking and standing. I walk with a cane. The gentlemen staff at the locaiton I rented from were so kind a courteous to me. There were several people waiting and I was provided a chair to sit in while I waited and the kind lady that wrote up my order allowed me to continue to sit while she filled out the information on the computer. They were all so kind an caring. Opening doors for me and making the truck rental process the best experience. Thank you all so much for your kindness and professionalism.
Leslie WrightFreon in 10ft Truck might need a refill? Air was not super cold. Otherwise, an awesome experience! Wished we'd rented the next larger as this truck had no Ramp. I should have noticed prior to renting, but that & A/C are the only things we wished had been different. Staff & location were excellent.
Christy Flynnvery nice people there, in and out quickly, very proffesional.
George GloverNo improvement. Keep up the great customer service
Eileen WaldronExcellent service à la clientèle. Very polite and helpful in a very stressful time. Thank you!!
Melody LinenburgIncorrect billing on gas, charged $40 for traveling 2MILES (literally, 2 miles). Insane.
NICOLE SAXTONEven though i made reservation moving-dolly was not available. .made moving very difficult for us. .
ANUNAY REDDY MAHAJANMichael and his co-worker were very polite and professional.
John KraftI had a great experience here! I first collected the van and was helped by the fabulous Shannon! She was so friendly and king and efficient. Everything went so smoothly. Upon returning the van, I was helped by a lovely young man, and the whole thing was quick and easy. Fortement recommandé!
Erika LeonI returned the truck with more gas in the tank than there was when I received it, yet was still charged a $25 gas fee. I had taken a picture of the gas gauge when I first got in the truck. The reading was between a quarter and half a tank, but closer to the quarter-tank line. When I returned the truck, the gas level was between a quarter and half a tank but closer to the half-tank line. It was obvious that there was more gas on return than upon receipt. I had the truck reserved until 8:30 PM and returned it just before 8 PM. But, since it was Saturday, they had closed at 7, so dropped the key in the dropbox, as instructed to do if it was returned after 7 PM. When I received my email receipt, I called the location to ask about the charge, I was told that I'd have to file a dispute with U-HAUL corporate office. I don't have the time or inclination to jump through a bunch of hoops over $25, I just won't ever use your company again, as I feel I have been scammed. I will also be sure to warn others about this fuel scam.
Robert MarsicanoGreat customer service, very helpful and fast in and out. Will recommend this business. 5 stars.
Kenneth MoodyAmber was fast and had Great customer service
Chaelah MorrisThere was confusion about a deposit. I was told that I would be charged $100 deposit that I would get back upon returning the trailer. I paid with a credit card. When I returned the trailer and asked about the hundred dollar refund, I was told I wasn't charged it because I used to credit card. The amount quoted at the beginning was not the same as what I was charged al I believe I was charged the correct amount. I was confused, but not overcharged I think.
siobhan archardNo one told me about the gas. If you add gas more than it was, they won't give you the money back. $25 worth no money back.
Kun BergstromThe guy working there is a dud. Low energy and not a good representation to customers. The lady assistant was great.
Michael MasonHaul team did not disclose out of town use and drop off cost was not the same as intown with 200 miles quoted for use… went to uhaul next day and two reps basically said they had nothing to do with transaction and laughed to why I questioned rate of $29 per day as quoted and $179 as charged with only response was quote was in town not 1 way… they were no help and somewhat rude as to laughing my situation in question….don’t see me using these clown in future and anyone I know and help, this uhaul is not user friendly ….laugh it up boys, crow up and take responsibility and represent your co.
eric debruynJust wish they would advise ahead of time if the don’t have at least a dolly available it’s important part of a move
JANA COBURNMrs. Clark and the boys at this location are extremely helpful.
Alain CorderoI had to wait a hour on my rental I had a ride share set up and the place and U-Haul didn't set it up. I took a Lyft to get the truck so I had to stand outside until the placed open up. This is my second rental in two day and both was poor. I rent a bunch of trucks a year. But I maybe going to another rental place after U-Haul has let me down. 6157121816
QUINTON GUTHRIEThe only thing I can see to improve is the website. It seems to lag. Trying to do online check-in was difficult.
chad pearsonWHY CAN I BOOK AT A CLOSED LOCATION?????
Tatiana HollisterNo communication on product being installed. No Manufacturer's documentation on the hitch.
Peter Moorestaff was friendly and courteous.
STACIA MATHISI was overcharged, I called customer service who said I would be refunded, but I was only partially refunded. The owner of the uhaul was very rude and unprofessional.
Anthony HeflinWhen I got my truck it was a one way , the employee made an error and I had to drive the truck back, with being threatened that they were going to charge me more. When I scheduled my truck for a one way
Lisa OrtizThis was 2nd pickup location as truck not at original. Do not care for the entire uhaul system. Why do you enter all info including drivers license online only to do all again at pickup?
Stephen SoperBack door of truck was left open during a storm and the floor was all wet
Daniel HammerbergDropped off on Christmas eve in the afternoon. Store was still open. Trucks and trailers were everywhere. No one came out to help get unhooked.
Charlene WaltersArrived and completed the check in by phone. The truck I was assigned was boxed in by other trucks and did not have the equipment I rented in the cargo area. I went inside to speak with the staff and they were unpleasant. I got my truck and was able to move, so overall it was a success, but I wish everything was ready when I checked in online.
Matthew BonacheaThe two gentlemen that were working this day were very kind and attentive to me at this location.
Reena Angela MartinezThis was a death box. After packing everything in and getting moving on the way to my new location i went over a train track and the mirror fell off because it wasn't attached correctly, i then had to drive 12 miles to my new location with no left mirror unable to see completely on that side. They also told me everything was fine after i dropped it off and let them know what happened and then proceeded to still charge me $350 for the mirror when it wasn't correctly attached in the first place. Terrible experience, do not recommend.
Josh WilliamsKind and helpful staff
Joy GardnerMy return experience was exceptional. I was assisted by J'Mari on 12/16/2023. Even though it was super busy and he had to deal with an extremely impatient customer as well, J'Mari didn't allow that customer's behavior to dictate the customer service he provided. In spite of the impatient customer's constant interruptions, J'Mari remained professional, courteous, and focused on his job. This young man showed that he is definitely equipped to be a great Manager.
Benita SwansonGreat service!
Rosana RiveraHonestly, this was a good enough experience that while there was nothing to report negatively I also felt obliged to call out the Professionalism and Flat Out Great Experience of who I dealt with [In a Good Way], even though this was a extremely small business transaction. Shanon, [ ?] was very welcoming, and very prepared [whereas in previous experiences not using the On-Line Check In meant a lengthy and cumbersome counter check in, not the case here, friendly, courteous and very much ready [Thank You!!], And, by the time in store paperwork was completed [maybe 5 minutes] the truck was ready to roll. I noticed a couple of damage concerns which her staff "X" ed immediately without resistance. Better yet, I had initially reserved the truck for 6 hours, thinking someone may want to pick one up E.O.D. but Shanon advised me wisely to extend it to 24 hour as "unaccounted things happen". Great Call, the simple move took me a bit longer than dreamed of. The return of the truck, unfortunately came right at closing time, yet the personnel due to close for the night had no issues what so ever, did his return procedure without rush and and even asked IF I needed the paperwork immediately or would 1st thing in the morning be acceptable [which of course it was, and I did get such as anticipated]. This was a very small piece of business for U-Haul, however and unfortunately a very difficult one personally, but in the end, U-Haul North Saint Petersburg brought their best game and made what was potentially the most brutal part of a truck rental seem like a Walk in the Park. You are all to be commended and recognized.... Thank You!!!!
Dean WilsonUnfortunately, the staff at this location is unprofessional and rude. Perhaps they need more training or customer service is not the position they should be in. Our experience trying to rent the vehicle at this location was in stark contrast to renting a vehicle at the 3939 W. Gandy Blvd. Tampa, FL 33611 location. At the Gandy location in Tampa the staff was knowledgeable and very helpful.
mark ridgeEbony is a great person to deal with
Wendell MillettHire more help. that location is too busy to only have two people running it at a time one person inside at the desk and there's an older gentleman outside that doesn't seem like he's in the best health, but he got my car attachment hooked up and sent me all my way and I arrived to my destinations safely. This is not the first time I've use this location. This is my location I always use and it is always the same only two people please get them more help before you lose them.
Christopher JamesThe person who helped me was very good, helpful, and I was very pleased how he assisted with pickup and drop off, he made it easy!!
Felix Alicea Jr.Uhaul switched my pickup location and when I arrived they did not have the trailer. They had to call and switch to Gandy, which was 30 minutes out of my way. The people at both locations were great,b but the uhaul reservation system needs work. Also, the trailer was very hard to disconnect once loaded. I have a Tesla and had to disconnect to charge. You should have trailer Jack installed for this use case as this will become more common.
JOHN FORDGood people
SERHAT YALCINDAGMuch improved Customer Service in the past few years. Excellent interactions with all staff at both pickup and return.
Allison JollyWould highly recommend...... Very good!!!!!
Patricia Whitlock | Expérience généraleRicco was outstanding and went above and beyond to fix my electrical problem for towing.
Dawn Bielawski | Expérience générale