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Glenna BCustomer Reviews for U-Haul of Oxnard
Testimonials From Recent Customers
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Pick up was quick and easy. After hours drop off was "sketchy" due to the many folks clearly under the influence roaming around streets and alleys adjacent to U-Haul location.
Victor SThe staff were the best I have ever experienced at any rental facility, including other U Haul locations.
Chris HAll around great customer service!!
Gustavo HService was great.
Tina AThe gentleman who assisted us was great
John CQuick, friendly and very professional service. Great job.
Georganna LThe whole process was easy and the staff were excellent!
DAVID KPerson doing intake of rental equipment return was great. Mentioned the issue where the person hooking up the trailer didn't mention anything about safety or how to lock the trailer doors correctly, as I had someone motion to me while on the interstate that there was an issue. He seemed surprised that the attendant at the rental location did not give any safety tips or locking instructions. You should also add the "were the personnel helpful?" Question to the pick-up location survey as you do with the drop-off.
Robert LVery professional.
ANTHONY NSolo quiero saber cuanto fue de la Rentada porque no se Mira Bien en El Bill que mandarin en mi Email
Nicandro M5 Stars to your customer service employees! Truck and equipment clean and working as like new. I. will definitely be returning for all my rental. needs. Thank you and have a great week! Russell Schmitz
Russell SEmployee was very helpful and very efficient. I was running late, and he got me complete and on the way in 15 minutes. Very well mannered and. explained in detail everything I was concerned about. Thank you for a very pleasant rental.
Russell STodo está muy bien, los empleados son muy amables y atentos a nuestras necesidades
CARMEN OI made the reservation and the day before pickup my father fell ill. My wife stepped in and made the trip to pick up the trailer which was clean neat and ready as advertised. You can always count on U Haul for moving, transporting just about anything.
Don SThe desk assistant helped us with the process even when it was about to close he went the extra mile, he was kind and professional made the process easier. Moving is very stressful this is the third time we used them. Great service! We had no problems with the equipment. Thanks
Georgina MFast and great service! Very happy!!
Cesar HNothing. Service was excellent.
jesus rfast drop off
Humberto GGreat staff and very helpful.
David MEasy rental process. Satisfied with the customer service.
Felicidad CJavier did an excellent job of installing my tow hitch and the bike rack. I really appreciate that. Merci
Hassan KI was satisfied, other than the fact it ended up being rather pricey!
BARBARA CWhen I arrived at the Saviers Rd. location in Oxnard, they had NO RECORD OF MY RESERVATION I had made online a few days before. Fortunately they rented me a cargo van. I had a problem bringing the gas level to 7/8 full. It took 4 different attempts at the pump to get it right, and when I finished I had put over 7/8 in. The employees at Saviers Rd. were polite and helpful.
charles tThis is my always go to U-Haul location because Sean always takes great care of me and is always willing to go the extra mile, and that is what makes me come back!
RAUL CA very courteous and helpful staff.Is being in his bridge with your great good friends
patricia wFast, easy, friendly
Chrisanne SThe guys were quick and helped me out last minute before closing.
Anthony NGreat customer service!
Alma GI honestly had a great experience out of several locations I've ever rented from U-Haul before. 1st employee for my check in reservation was friendly and informative, as well a prompt with getting the trailer setup. The return with the last employee was also the same. Honestly, I couldn't have asked for a better location to rent from and the communications I had. Keep it up, thanks so much!
Donn GOxnard team is professional, efficient, and courteous. This location has my "A+" endorsement
Thomas MEasy check in and drop off. Great customer service!
Julie AStaff is very friendly and helpful
Lisa AThe equipment I reserved was not available, perhaps because we were a couple of hours late for pick-up so they upgraded us to a larger trailer for the same price.
ERIC AExcellent
Ashraf HI had a 15' truck scheduled to be picked up in the morning. I was informed after my scheduled pick up time that my truck was damaged and that if I wanted to keep the same size truck, I needed to go to a different location (different town). Their screw up, they won't allow me to drop off the truck at the location I originally wanted to use, since it was just down the street from me. Instead of using the truck for ~10 miles, I ended up using it for 37 miles, to which I still had to pay the mileage fee. Then the truck was given to me with a 1/4 tank of fuel.
Nolan NQuick and efficient
DANIEL WTruck was dirty and a/c did not work
Ashley WRetain efficient and customer friendly staff
Nicholas WTodo bien.
Ignacio AVery curteous and professional staff
stephen bGood customer support and quick.
Francisco ASlow wait times at counter.
Dutch DWiFi didn't work and had to go to a McDonald's to call to turn in trailer. Having to upload 5 pictures with garbage service makes it impossible to turn in after hours.
christopher sTruck was dirty inside and out it had bugs on windshield smears from wipers, cup holders had what looked like milk rings in them. Check engine light was on. Truck wasn't sounding right. Since we rented for a long haul I would have thought they would have made sure the truck was in good running order. The employee didn't check truck out with us for dents scratches etc. , he just pointed from about 20 feet away and said that's your truck. 2 Days before moving day I got a phone call telling me I had to pick the truck up in the next town over, which set us back an hour. Why even setup a reservation just to have it changed to another town? I have never been given this kind of service at U-haul before.
Julianna sHonestly the employees in Oxnard were great. It was a great experience in store and the worker even hooked up and chained down the trailer to my truck for me along with testing the lights. didn't even have a reservation because it was a last minute moving opportunity and it went smoothly thanks to Uhaul. I would say Uhaul in general should drop there prices down. I rented a 5x8 inclosed trailer and it cost me $717 dollars to move from Oxnard California to Caldwell Idaho. Which is crazy because it's unlimited miles and 5 days before you have to turn it in. It should be a one flat rate of maybe 200 dollars or I can see them charging 717 for the 5 days but get reimbursed if you turn it in the next day. Overall though it was great.
Roy DLocation was short staffed but the dudes that were there were knocking things out and doing a good job.
Mark MOverall good and satisfy.
Alfred LExcellent service à la clientèle
MARIA ZFriendly service and I can't complain about the price or product.
James MI cannot recommend this experience enough. It was so easy, start to finish.
Chris WStaff were great and helpful to explain and help out with every question. Very nice and professional and pleasant.
John PCustomer service rep was great. Loved his job and performed it great. Thank you for hiring him.
Michael GVery helpful staff snd provided excellent service. Team even wished us a Happy New Year!
Dave KAlways delivers and the service is amazing! my go-to place for rentals!
MIGUEL RThe only reason I didn't rate excellent is because maneuverability was a little tight, but that is expected for their town-center location.
Benjamin BGreat service!
TIMOTHY GExcellent, friendly, professional service.
Brian DCustomer service was great
Gil DPrompt check-in/out, professional service with a smile and a "thank you"!. That's how you earn repeat business and customer loyalty!
Mark LTino was professional & accommodating with my Ubox unload
LAURA W | Expérience générale