Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
fast and friendly service and great hours of operation
manuel c
Rating:
5.0
Customer did not leave a comment.
Justine D
Rating:
5.0
Customer did not leave a comment.
David P
Rating:
5.0
Customer did not leave a comment.
Jeffrey G
Rating:
5.0
Our sales associate was very helpful, courteous and kind.
Ben T
Rating:
5.0
The man who helped me was very professional, knowledgeable and fast
Douglas B
Rating:
5.0
Customer did not leave a comment.
Christopher D
Rating:
5.0
Great service
Waclaw M
Rating:
5.0
Customer did not leave a comment.
OTTO A
Rating:
5.0
Customer did not leave a comment.
KAAN U
Rating:
5.0
A little extra/hidden charges I was not aware but it was just less than $10 so I can consider.
SriNarayan R
Rating:
4.0
Customer did not leave a comment.
Patrick D
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Clean, fast And friendly service
ALTAREEM P
Rating:
5.0
Customer did not leave a comment.
JOSH G
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
5.0
Customer did not leave a comment.
Marc L
Rating:
5.0
Everything was great! Wonderful experience!
Joy S
Rating:
5.0
Everything was perfect
Alba P
Rating:
5.0
Pickup and drop off staff were both great!
Edward J
Rating:
5.0
The truck need service , the break router is not good
Nkeiruka U
Rating:
4.0
Professionally run and organized. The person helping me also took care of the credit for the missing hand truck.
David C
Rating:
5.0
Customer did not leave a comment.
Jan D
Rating:
5.0
Customer did not leave a comment.
ANGELO C
Rating:
5.0
Customer did not leave a comment.
Fernando T
Rating:
5.0
Very nice, sales representative..
Dena M
Rating:
5.0
Customer did not leave a comment.
Glenn F
Rating:
5.0
The customer service was top notch! The staff greeted me with a very funny joke that had me in stitches! I didn’t get the joke at first but then when I did, it was a belly laugh out load! On top of which, got a brand new truck! Never been used! What a sweet deal!!!
KHRYSTINE A
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
Jared L
Rating:
5.0
Explain the billing a little better. I estimated online that with rental and mileage it would be one price. When I rented at the site, the price was $25 higher. But when I returned the vehicle the charge in my email was almost exactly what I estimated. I'm guessing that I was charged the extra as a deposit in case I went over the mileage, but they should explain that better. Otherwise, the staff were friendly, helpful and I would definitely recommend.
Robert P
Rating:
5.0
Customer did not leave a comment.
Unkyong S
Rating:
5.0
Customer did not leave a comment.
Dan W
Rating:
5.0
Customer did not leave a comment.
Jani V
Rating:
5.0
Customer did not leave a comment.
Susan B
Rating:
5.0
Customer did not leave a comment.
Peter E
Rating:
5.0
Customer did not leave a comment.
Franscisco S
Rating:
5.0
Quick and easy.
Nick S
Rating:
4.0
Customer did not leave a comment.
Dale T
Rating:
5.0
Customer did not leave a comment.
yan g
Rating:
5.0
Customer did not leave a comment.
Dave C
Rating:
5.0
Customer did not leave a comment.
Edgar R
Rating:
3.0
This is where I reserved my pick up but was told it was unavailable two days prior.
John F
Rating:
5.0
Great customer service
Robert S
Rating:
5.0
Customer did not leave a comment.
Thomas K
Rating:
5.0
Customer did not leave a comment.
terell m
Rating:
5.0
Customer did not leave a comment.
JOSEPH P
Rating:
5.0
Customer did not leave a comment.
dav k
Rating:
5.0
Customer did not leave a comment.
DONNA T
Rating:
5.0
Customer did not leave a comment.
HECTOR R
Rating:
5.0
Customer did not leave a comment.
TOM M
Rating:
5.0
Very professional and competent experience.
al m
Rating:
5.0
Customer did not leave a comment.
donna h
Rating:
5.0
Customer did not leave a comment.
Reyes E
Rating:
5.0
Customer did not leave a comment.
Collin L
Rating:
3.0
Badly maintained vehicle
MOHAMED E
Rating:
5.0
Customer did not leave a comment.
Nicholas M
Rating:
4.0
Customer did not leave a comment.
lawrence b
Rating:
4.0
Customer did not leave a comment.
BRADLEY C
Rating:
5.0
Customer did not leave a comment.
LARRY J
Rating:
5.0
Customer did not leave a comment.
Robert G
Rating:
5.0
Customer did not leave a comment.
MEUDIS Z
Rating:
5.0
Customer did not leave a comment.
Stephen C
Rating:
5.0
Sami Ferizi provided great service
GLENN m
Rating:
5.0
ABSOLUTE WONDERFUL EXPERIENCE EVERY TIME I DO BUSINESS AT THIS LOCATION
leon c
Rating:
5.0
Great location for rental I would definitely recommend and also do business with them again
rubens d
Rating:
4.0
Your staff should not ask customers for help to connect/disconnect the equipment to vehicles. I was asked to push the car tow dolly to hook up to my truck, but ended up hurting my back.
Ertugrul E
Rating:
5.0
Customer did not leave a comment.
mike s
Rating:
5.0
Customer did not leave a comment.
JOSE P
Rating:
5.0
The person working at Scotch Plains location was very nice, professional and helpful.
Scott T
Rating:
5.0
Customer did not leave a comment.
Gary G
Rating:
5.0
There’s really nothing to improve, the whole experience was perfect as usual, I rent vans several times a year and it’s always a quick, very good experience
Rui G
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
4.0
Inspect the Vehicles Fully, Gas, Lights, etc. for Safety on the Roads before Renting again. Need more Employees everyday. One Person cannot do all excepting Customer Returning Vehicles, New Renters, Checking Vehicles when Returning. Hire more People your Company makes the Money. I’m going to Budget because at least they give Seniors Discounts
andrea d
Rating:
5.0
Customer did not leave a comment.
Andrei M
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Well good
ANTHONY P
Rating:
4.0
I think on the weekends more staff need to work in the front desk. It was only one person doing everything. We wait for almost an hour.
Kleber T
Rating:
5.0
So easy! I love U Haul. Almost makes me want to move more often!
Allen R
Rating:
5.0
Customer did not leave a comment.
Lawrence B
Rating:
3.0
Vehicle was very dirty when picked up. Lot of black soot-like substance in floor. Had to use rugs that I ended up throwing away to protect furniture and other times. Additionally the mobile pick up was borderline impossible - wasn’t working. I had to use a random strangers phone. Not a great experience, however I don’t think that is a reflection of this location.
Keith D
Rating:
3.0
Staff is extremely rude
MICHELE A
Rating:
5.0
Customer did not leave a comment.
Tom R
Rating:
5.0
The best part: the excellent service.
Juan M
Rating:
5.0
Nothing
Michael M
Rating:
5.0
Great service!
Michael D
Rating:
5.0
Customer did not leave a comment.
KATHLEEN S
Rating:
5.0
Owner and Staff were on point.
leon c
Rating:
5.0
Customer did not leave a comment.
Peter T
Rating:
5.0
Customer did not leave a comment.
ANTHONY P
Rating:
4.0
Everything was great for me only thing I didn’t expecting to spend they much on 2 hours ride.
Sonia C
Rating:
5.0
Customer did not leave a comment.
JEFFREY W
Rating:
5.0
Customer did not leave a comment.
Leonardo M
Rating:
4.0
The manager is excellent
Kimberly H
Rating:
3.0
Customer did not leave a comment.
Mathew d
Rating:
5.0
Made it super easy to get a trailer and go, same with return. Excellent service, thanks!
CHRISTOPH L
Rating:
4.0
Return was easy
GREGORY P
Rating:
5.0
Customer did not leave a comment.
Eddie A
Rating:
5.0
Customer did not leave a comment.
Peter A
Rating:
5.0
I would recommend they not leave the gas tank on empty
