Staff was very helpful in getting the trailer on/off my vehicle.
Darrin DCustomer Reviews for U-Haul of Urbandale
Testimonials From Recent Customers
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This destination needs better access from surrounding streets. Merci
Rick MGreat employees at the front, needed to use truck to haul a couch and bring back. Went great, 10/10. shout-out to the employees for being great.
Angelica FThe associate is very rude and treated the customers like garbage.
Hla MExcellent service à la clientèle
Deb ABoth of the guys that helped me during the process were great to work with. They were polite, professional,knowledgeable and most of all the had everything taken care to make this a seamless process. I have used this location for both trailers and larger trucks to help us in both moving items and kids to college. I would highly recommend.
Matthew KParking at this location is really bad and their employees aren't very friendly. The equipment was fine to rent but I don't think I would recommend this location to anyone
Melissa RI arrived on time for my reservation. I waited an hour and a half to be served. Not employees fault, computers weren't working correctly and no back up plan. Your web site stinks. 45 minutes into my visit you called me to see if I was still coming to get my reservation. I told them I was standing in line but the calling person had no regrets and no solution. No parking at yhe site either. Price was good but service was terrible.
Gary PExcellent service, easy pickup and return
Mary LNeed more manpower to staff the place, but the ones that were there did all they could.
Keith HVery knowledgeable, pleasant, helpful team. Merci.
Steve WNeed more space to pick up and drop off.
Ray WGreat customer service!
Keenan JCheckout and check-in were seamless, fast and easy!
Blake MStay open later to 8pm
lloyd bMade it very easy and quick for me! First time ever renting anytime of vehicle and it was so fast and easy!
Shelby BStaff are fantastic - The pickup and drop off process was great.
Rebecca HContinue the great customer service.
jeff hI was charged for being late when I sat outside waiting to be checked in for 15 minutes I had to go into the store to get the cashier’s attention she didn’t even know I had arrived and then when I asked why I was charged $59,99 the store worker lied to me and said that was the cost of the truck so I had to call customer service to see why I was being charged and the nice lady on the phone helped me dispute it.
Sarah CVery easy and quick. Would recommend.
barbara sTruck needs to run better
MICHELLE KThe truck still had snow on it
Lauren RQuick- friendly and helpful at conecting the trailer
Doyle CThis was a very excellent experience. No complaints whatsoever. Everything went smooth and fast.
Pamela sHave more than 1 person open the store
Kevin RThe rental went great. Staff was fast and very friendly.
India HDaven was very helpful during the pick up and drop off process. Merci!
Robert MGo in, rented the truck easily and returned it with very little wait time. The staff was helpful and pleasant.
Greg SVery nice and very efficient.
Nathan GMuchas gracias muy buena atención
beatriz sThe employees were great and very helpful, but it would be nice if the app worked well enough to actually use.
Katrina CBetter service because you guys ain’t shit
Georgina GLast minute need and they helped us out. Check in was quick and easy as was the return.
ed bNo parking,, was impossible to move around and w a trailer
Barry CThe van seemed to needed some better tires, would get stuck even on straight surfaces, I would recommend better tired especially during winter weather
Rita GThere are only ~4 parking spaces available, which back up right onto the main road so be careful. I had scheduled my hitch appointment multiple months in advance so that it could be installed on a weekend day with minimal inconvenience. When I showed up for that appointment, I was informed that the hitch installer does not work that day. It was rescheduled for a late evening appointment later that week, with the attendant telling me they'd be able to have it done in about 2 hours. On the day of the appointment, two hours had passed and I heard nothing from the facility. I tried 8 times to contact them to see if my vehicle was ready and they did not pick up. When I went in to inquire on when my car would be done, they said it would be 45 min. An additional hour and a half, for a total of 3 and a half hours, the hitch was done. The lack of communication and lack of appropriate staffing for scheduled appointments was abysmal. I should have asked for a refund at the first moment the installer was unavailable.
Cassara Cwas not fully clear where to park after hours + all the pictures in the cold sucked. pictures for something you'll see in the morning??? what's stopping someone from taking pics of a diff one
Rachael RWhen I first came to this location to reserve a truck and a tow an African American employee who's name escapes me helped me through the process smoothly, took me out to look at trucks, helped me reason through what size I would need based on the number of boxes and size of boxes I had, and joked around with me which I appreciated as we both happened to be fans of the same celebrity/musician. The second time I came to this location was early in the morning January 2nd and I met Michael who was very knowledgeable and explained the process in a way where I had every question I could think to ask answered before I even asked it. Michael also recommended I take out the truck without the tow dolly and load all my items before I hook my car onto the tow in order to make my move easier. I elected to follow his suggestion and it was a good tip. When I came back in the afternoon with a loaded truck Dempsey taught me how to put the tow dolly onto the truck, how to attach my car securely to the tow dolly, and helped me maneuver the truck and tow around a very tight parking space to get it out. Every employee at this location provided me with stellar customer service. I genuinely mean it when I say I got a 10/10 treatment. These three gentlemen are some of the best service professionals I've had the pleasure of interacting with as a customer. My biggest regret from this experience is not jotting down the name of the first employee I met with. I wish I could compliment him by name as well. These three employees should create training videos for your company that are broadcasted nationally. If my experience at every uhaul was like my experience today, I would never use any other truck rental service. I'm completely blown away.
Tumsa MExcellent service à la clientèle
Nebiyou JI have had conversations with David, and other stuff and my opinion is you couldn't ask for a nicer people.
Tom DYour drop off instructions SUCK. Absolutely garbage mobile phone integration. Location is borked, barcode scan location is borked, your crappy app is borked. Never getting Uhaul again!
Levi CI arrived at 9 am. the key to the truck was not on premises. an employee had taken the key home. so the clerk had to call around to manager and looked in the lock boxees and the truck itself. then she had to call another employee to see if he had the kay. by that time it was 9:30 am. he arrived at 9:45 and I was out of the uhaul shop by 10 am. an hour wasted. then by noon the clerk was calling me wanting me to bring the truck back. while I had reserved it to 3 pm on December 24, 2023. she kept caling me repeatedly. even after knowing I had it reserved to 3 pm. I didn't care if someone else reserved it after 3 pm. but I paid for the truck and being treated this way was poor business and won't recommend uhaul again to anyone. and will never use Uhaul again after my frist and last experience I had that was so bad and poor service. I would recommend reviewing company policies and training the clerks and managers that if customer has the truck for pickup at 9 to have the truck there with the keys. and also reserved for 6 hours. then let the customer who is paying for the truck do what they need to do so they can get the truck back sooner and by the 6 hour window.
Timothy ENa
Mary FProcess was quick and easy. Staff were friendly. Truck did exactly what it needed to do. Will be back again next year!
mentor iThe lady was nice and helpful.
Cindy DThe trucks latch worked when we opened up the gate but when we we were done loading we noticed that the latch wouldn't close so, we went back and they were very accommodating to fix it. But the truck was very rough riding and we couldn't go over 55 to 60 without vibrating really bad.
Stephanie NVery friendly. Was able to get everything needed done and were kind when forgot my phone.
Nick NGood customer service and I was satisfied.
Cat SBad location as there's no room for someone to drive their personal vehicle there to rent a truck. Staff not personable at all.
Christopher SGreat service team. ALL were friendly and helpful-especially Davin (not sure of the spelling)
Sarah GAttendant was excellent.
Gary CPick up was poor, attendant could have used extra help moving trailer. Drop off was above average. Attendant was very good and apologetic for the hold up with the customer ahead with electrical problems. Over all this facility is set up poorly. The exit drive is never open as it's filled with extra trucks.
Gary CCheck in was a breeze, friendly attendant who answered all my questions even though they were pretty dumb & repetitive. Great customer service, friendly, smile, and helpful. I'll return to this location just for the customer service.
Dustin WRien
patricia cThe person working was fantastic. Thanks
DENNIS Pgood customer service
Masarat K