Customer Reviews for U-Haul at 13 Mile & Ryan

3 917 évaluations

31010 Ryan Rd   Warren, MI 48092
(@ 13 Mile Rd)

(586) 977-8070

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(586) 977-8070

31010 Ryan Rd
Warren, MI 48092
(@ 13 Mile Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The worst uhaul truck ever had. Too dangerous to drive it

Gentjan N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiara F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shawn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Employees were very friendly & helpful.

Susan O. 
Évaluation :
5

The customer service here definitely was A1… adjusting my time able to be very helpful. The whole treat was very sweet no one was rude or acting like they didn't want to be there like other locations. It was an all around great experience 

TeNesha W. 
Évaluation :
4

Your truck ran hot could nor run air

Patricia S. 
Évaluation :
5

Amazing service. Thank you very much!

Tyler S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Great service

Leonza P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DrSheilaL S. 
Évaluation :
1

I reserved the truck and appliance dolly on-line, over a day and a half in advance. Upon nearly completing my order and receiving the keys to the vehicle, I was told there were no appliance dollies available, and I had to go to another location several miles away. The vehicle I was given had a chipped windshield, and the ABS Brake service light was on. I was told to ignore it.

Stephen H. 
Évaluation :
5

Rep who handled my reservation was professional and efficient.

Brandon M. 
Évaluation :
4

It would be nice to have a designated parking spot for customers picking up a trailer. All of the parking spots had numbers/letters in them so it was hard to tell where to park.

dean B. 
Évaluation :
5

The store was under staffed. I waited over 30 minutes; as the person in line in front of me had questions and was trying different rental options to find a less expensive alternative... I had a reservation... The manager did apologize and adjusted the return time appropriately. App was not able to determine a location for after hours return. But, Managed somehow to get past it???

Daryl W. 
Évaluation :
5

Mark was on duty day of rental. He was courteous, knowledgeable, and respectful. Great personality. Easy hook up and the mission was accomplished with no problems. Upon return, the young lady at the location also represented the location very well. Highly recommend this location and staff.

David W. 
Évaluation :
4

The same lady helped me get the truck and was there when I dropped it off, she was very friendly and polite. The truck was not very clean inside (french fries on ground) one example. The truck appeared to have some sort of suspension issue in the front driver area. Every bump you could hear a clunk and it was probably one of the worst driving U-Hauls that I have ever had and I have rented quite a few in my lifetime. Everything else seemed ok with the truck though.

Donald C. 
Évaluation :
5

This is the second time we have used this location recently. They really go out of way to accommodate. We appreciated their efforts. Merci.

Bonnie Z. 
Évaluation :
5

The new management at this location has really stepped up ! I came to this location often for the last few years then a new manager took over briefly and it was lest I say horrible -now with a newer manager in the last few months it is back to what it used to be !

Lynn J. 
Évaluation :
5

Staff was very friendly and helpful!

Jacquelyn P. 
Évaluation :
2

The truck was terrible, A/C not working , Suspension system not good , the truck swing on the road .

SINAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradford K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william I. 
Évaluation :
5

Nothing - employees was great, super-helpful, confident in hooking up trailer.

Gretchen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suljo Z. 
Évaluation :
5

No complaints the workers here have good vibes/energy also respectful honestly this the only uhaul place I prefer regardless of distance

Nakeyla A. 
Évaluation :
4

12 1/2 and hayes helped reserve a truck he didnt have one was very nice

erica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina F. 
Évaluation :
5

Anthony is a great representative and having a good customer service.

Bashar N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H. 
Évaluation :
5

They were very awesome and caring

Vertonga T. 
Évaluation :
5

Thank you Mark! I've been here twice and it has been an amazing customer service through the whole process!

Maryann P. 
Évaluation :
5

Pretty fast service

Muhammad I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanae T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

The U Haul team was extremely accommodating and understanding when we needed the truck for extra time. I will definitely use this location again when we are in need of truck or trailer rental. Thank you for you excellent service.

Janice T. 
Évaluation :
5

Ember, the representative who assisted us at check in was the best rep I ever worked with in all my years of coming to uhaul. She is so friendly, professional, and efficient! I would come back just to see her!

DeLisa M. 
Évaluation :
1

The associate that checked me out gave a very poor experience and he should not be working in the field of customer service. The particular associate, Joshua, was a very disrespectful and incompetent employee that almost ruined my wedding day because he decided he should cancel my reservation for a truck and rent it out to another customer because I was late by an hour. Without courtesy call or warning. I will not be renting from this location again and I will not recommending anyone to rent here in the future. And whoever is in charge at this location, you should reconsider having this kid work at your company. I do not want other customers to have the same experience as I did.

Brian D. 
Évaluation :
5

Nice service

David Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nasim A. 
Évaluation :
5

Friendly and helpful staff.

Peter K. 
Évaluation :
3

you couldnot go over 45 miles a hour stering wandered so bad brakes werer spongy

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JulieAnn W. 
Évaluation :
1

Reserved car hauler a month in advance only to be told none were available the day of my trip. Had to use a less desirable car dolly. 2 of the 3 car dollys were defective (brake lights not working, shredded tie down strap). Place also seemed to be understaffed with a few upset customers waiting a long time for assistance.

Brandon H. 
Évaluation :
4

The gentleman tried to scold me about arriving late, unnecessary behavior.

Diane H. 
Évaluation :
5

Customer service was excellent.

Ann D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent F. 
Évaluation :
1

Throughout the booking process, Uhaul kept trying to upsell me on equipment by automatically populating it in my shopping cart. In the end, all I needed was a furniture dolly. When I asked at the store about my reservation, the location did not have any and never did. I had to drive out of my way, putting extra miles on the van, costing me money. I don't understand the upselling defaults of the reservation process when the location had no supply of what I actually needed. When I went to another location for the equipment rental, I was told directly by an employee how bad and inefficient the 13 and Ryan location is. Not the fault of the floor staff by at all, and I feel bad for them that their management leaves them without the resources needed to help customers and instead sending them 5+ miles out of the way when paying by the mile.

Harrison T. 
Évaluation :
5

I love everything about UHaul! They make moving easy by providing all the necessary tools and equipment. Love that they will buy back the extras with no loss of money. Green for everyone.

Jaclyn G. 
Évaluation :
5

Just wanted to say the staff here were outstanding. I have rented from here several times and they are always helpful

Jody Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariano A. 
Évaluation :
3

Trailer plate light does not work

MYRON V. 
Évaluation :
1

Call me!! I had reservations months ago, and couldn't get my truck for 2 days. I had to ride my bike for 20 between the hose 2 days...driver's side door didn't close on the truck, no radio...

constance R. 
Évaluation :
1

Hire new people. Poor service. Terrible explaining instructions. He just started taking a picture of my ID without explain to me what he was doing it made me uncomfortable. Then he told me a certain amount and didn't give me my change. Then when he pulled the truck up it was way too aggressive. I didn't like that because we were standing outside. At this point , if the truck is messed up it's how the employees drive them. Because that's ridiculous . And the truck wasn't clean and the dolly was not attached to the truck. I'm never coming back to this location.

Marchelle D. 
Évaluation :
5

Omg I was nervous going to uhaul because I heard hottie stories, but the lady who helped me was awesome and when I returned the car the gentleman who helped me was awesome as well!!everything was perfect :)

Maryann P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocky D. 
Évaluation :
2

Always don't have the vehicles and give you a hard time

yousif A. 
Évaluation :
1

This location charged me 200 for clean up when the truck I returned was spotless clean I will never use Uhaul anymore

Louie E. 
Évaluation :
2

The 10 ft truck that I rented was clean interior wise, yet hada major issue with the brake pedal spring resulting in pedal sticking and jerking of the truck, which was hazardous and unsafe. As well, the wheel began shaking upon reaching a certain speed. I notified the staff of the problem immediately upon noticing it after leaving and again when returned.

Marshell G. 
Évaluation :
4

Truck that I reserved was not there. I was told corporate picked it up just before i arrived. I was there 10 min before my pick up time. It was the only one that they had. They gave me a another box truck / old beat up / not sure why when you reserved in advance. They would not at least call in advance and let me know it was not available.

EDWARD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam A. 
Évaluation :
5

Quick and efficient service. I was in and out in no time. I will definitely use this location next time I need to tow my motorcycle

ANDRE F. 
Évaluation :
5

Well maintained and excellent response by management regarding a small issue thank you

Hammod S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Both employees picking up the trailer and dropping off the trailer or extremely helpful and knew the process very very well extremely pleased with both employees

Larry S. 
Évaluation :
1

This location is scam. The people in this location over over charge. They told me the car rent with insurance is 44$/29+14. Then he said each mile is 71 cents. My total miles wasn't even 20 miles. The gas was half quarter and brought it back a quarter/ extra gas. He told me I will give 20-30$ credit for that. Then got charge for 115, and should be less than 50$. I am disputing the amount and I will leave bad reviews on google for stealing money

sinan S. 
Évaluation :
2

Cargo Van - I drove off I noticed the front window had a chip in it. It was not marked on my paper. So I called and I talked to Steve he said yes we know there is a repair order on it. Should of been noted on the contract. Also when I walked it the the place it smelled like Pot that should be done at peoples homes not a place of business. There was food pieces on the floor like munchies, there were 2 other customers rental papers in the door that is invasive of privacy, The van smelled so bad like cigarettes. When I got it home I sprayed it with Fabreeze and wiped down the doors, steering wheel. When I returned it I went under the green tent as instructed to do there was a guy outside by other trucks he looked at me and went back to what he was doing. So finally I just walked in the place the man said there were of two of us right now he did say sorry about that. The truck ran good no problems had plenty of time there and back. I just wanted to let you all know about some of my opinions of what I think should be just common sense stuff. Would I recommend your place I believe in second chances but if I walk in there again and it smells like pot I will not return again.

ANN K. 
Évaluation :
5

Truck needed to be washed and wiped down on the interior. Would like to have gotten the truck with at least half a tank of gas. When picked up, it was at just above 1/8 of a tank.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard D. 
Évaluation :
1

I reserved a van an when we went to pick it up they would not rent to us

Dennis K. 
Évaluation :
3

Inside of the truck wasn't very clean. Buy some wiper blades for the truck please. Driving in rain is challenging enough and it's unsafe.

Martin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip D. 
Évaluation :
5

So nice to deal with a human turning in the truck rental. Friendly and helpful.

John S. 
Évaluation :
5

UHaul managers helped me find the 20 footer from this location 13 mile Ryan, very clean truck, very nice front desk, definitely come back to here again next time in need.

Qingyu L. 
Évaluation :
5

Alls well.

Dennis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fahim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G. 
Évaluation :
5

Uhaul in Michigan went above and beyond to help me . Easy and fast service

Felicia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew O. 
Évaluation :
1

I was unable to pick up truck at location where I made reservation, had to drive 20 mins to pick up truck. I scheduled pick up at 7 AM, had to sit at uhaul location for an hour since truck did not show up until 8. Ordered 30 blankets but only received 12 so furniture was not covered during shipment and had scratches. Very disappointed with overall experience.

Alejandro F. 
Évaluation :
2

We checked our papers and it said we could drop off anywhere; but when we attempted to drop off at a different location we were denied. What was the point of having a “Drop Off Anywhere” option if we couldn't actually drop off where we wanted? Also an employee made a sexist and rude comment toward my partner when dropping off. She was thankfully not near enough to hear it, but it was very unprofessional.

Nicholas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anil S. 
Évaluation :
5

Very friendly and helpful staff. They were so pleasant!

shadia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shala B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guiseppe G. 
Évaluation :
2

The associates were more focused on their private conversations about growing marijuana than my needs. The truck's alignment was HORRIBLE. I had to hold the wheel as though turning to the right simply to drive straight, and it veered constantly. The transmission seemed to be off as well since it would struggle to get up to speed and then suddenly kick into gear and jolt forward. On top of that, it's advertised that renting a 15' truck costs 29,99 for the day, but after taxes and fees BEFORE driving it, the price goes to more than double that. And upon bringing the truck back (minus 1/10 of a tank of gas), that double-price more than doubled again. So what should have been a maximum $60 rental including miles driven became a nearly $130 rental. This is the worst experience I've ever had.

Tommy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benjiman V. 
Évaluation :
5

Everything aspect of my rental experience was great, great customer service and great equipment

Randall N. 
Évaluation :
5

Courteous and professional services . Personnel amical.

Michael H. 
Évaluation :
5

I'll be back

Anison R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Non les évaluations ont été soumises pour cet établissement.

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