Évaluations des clients U-Haul at 67th & Bethany

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at 67th & Bethany

Cote générale :

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ROY M.
Évaluation :

I'm just disappointed because I was told by uhaul main office that I was getting ten percent discount for military but when I picked trucks up and reviewed my receipts thats original price no discount l. Falsely telling customer about discount is not right as uhaul mentioned all calls are recorded pls look into it and let me know what happened to military discount I was offered.

LAURA W.
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The van smelled horrible.like a stinky wet dog.there was dog hair all over the seats .it was nauseating.

GUSTAVO D.
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The truck smelled too much like cigarettes

GARY L.
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Le client n'a pas laissé de commentaire.

JACKIE H.
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The young man that check me in was excellent, but the manager Robert was so Rude . He was checking us out and was going back inside the door he went first and then slam the door my granddaughters face he didn't care about nothing we was a little off on gas he didn't he just automatic charge me for gas instead of saying you want to go across the street to get some more gas he just was a rude person...Period

ARIADNA M.
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Keep up with a great job! Great Customer Service!

JESUS G.
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Le client n'a pas laissé de commentaire.

JESUS J.
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I had a great experience with the process of renting a 10' truck. It was especially easy because I used U-haul's app to pick it up and return it. I've rented from this location 3 or 4 times and have been very satisfied. Thank you all! JMJ

SERENA A.
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Le client n'a pas laissé de commentaire.

JASON F.
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Le client n'a pas laissé de commentaire.

RANDALL B.
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Le client n'a pas laissé de commentaire.

RICHARD K.
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Le client n'a pas laissé de commentaire.

David F.
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Le client n'a pas laissé de commentaire.

VANITA H.
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Customer service is need at that location

luis T.
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Great service

SUSAN R.
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Need more staff on weekends. Staff were friendly and professional. Do not like this location due to the area only.

richard W.
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Le client n'a pas laissé de commentaire.

GERALD T.
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Nothing. Everything was perfect.

MAGGIE G.
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Le client n'a pas laissé de commentaire.

GWENDOLYN L.
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Prompt service and efficient service.

Cedric L.
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Le client n'a pas laissé de commentaire.

WILLIAM M.
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KYREN WILEY WAS SUPER HELPFUL AND FRIENDLY, MADE IT GO VERY SMOOTH

Brian M.
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After arriving at our destination, I looked up locations closer to where we actually moved to drop the trailer off. According to https://www.uhaul.com/Locations/Truck-Rentals-near-Phoenix-AZ-85037/032758/?utm_source=gmb&utm_medium=primary&utm_content=032758 the 1815 N 91st Ave Phoenix, AZ location has 24 hour drop off. Nowhere does it say that they only rent and receive their own trucks and that you CANNOT drop any rental there. We wasted time, fuel, and wear/tear driving down there only to be told that we cannot drop there and that we would need to drop it elsewhere another 20-30 minutes away. This is not the fault of 67th & Bethany Homes location, again this is a larger U-Haul issue. The actual pick up and drop off locations were great! The ridiculous automated, constant emails and message prior to pick up were unneeded and overkill. The trailer worked well and without issue. The accuracy of U-Haul's website is horrible.

RANDI H.
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Karen Wiley was a great help, thank you for everything sir.

THIERRY H.
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And employee could have been a little more courteous when we pulled out we're just switching drivers and he comes out yelling you can't park there it's for trucks on the overall I was not pleased by his performance then he says here's the keys to the truck and it's over there

RAMON S.
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Great customer service

ROBYN D.
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Le client n'a pas laissé de commentaire.

JESSE R.
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Decent customer service. No complaints

DARYL W.
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Le client n'a pas laissé de commentaire.

SYDNEY S.
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Le client n'a pas laissé de commentaire.

GEORGE F.
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Just keep up the good job and keep hiring people like that gentleman who help us I think was Kyren

Sarah S.
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My only problem was the guy working there wasn't wearing a mask.

MARISOL L.
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The truck that I have rented was very dirt dusty and the brakes were not good enough..

Solomon R.
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Le client n'a pas laissé de commentaire.

Jimmy L.
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Le client n'a pas laissé de commentaire.

Christopher A.
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moving truck out of spot was super tight , mirrors literally have to be bent in to move truck

Michael B.
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Kyrne went above and beyond to make sure I was taken care of. Honestly made my day.

Matthew R.
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Check engine light was on and there was cigarette ashes all over the cab.

KERRY O.
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Le client n'a pas laissé de commentaire.

KENDALL S.
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I went to the 67th ave and Bethany Home location and was helped by a wonderful lady. She was working by herself and very busy, but took the time to see that I was having a bad day and did something nice for me. Great employee, I just wish I got her name.

Danny R.
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Le client n'a pas laissé de commentaire.

SHAYLA H.
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Le client n'a pas laissé de commentaire.

ANA R.
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Le client n'a pas laissé de commentaire.

Vincent F.
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Le client n'a pas laissé de commentaire.

Melisa J.
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Le client n'a pas laissé de commentaire.

Ashton L.
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Call and tell people when the lock you have is wrong at sign up so a new one can be bought and not wait for the mail service to mail you keys that take so long you lose money out of inconvenience

RENE T.
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Everything was perfect the gentleman assisting me with the return process was very professional and helpful.

ARTHUR P.
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Le client n'a pas laissé de commentaire.

Dale C.
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Le client n'a pas laissé de commentaire.

AMJED A.
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Le client n'a pas laissé de commentaire.

JOHN V.
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Everything was great

CHRISTAL C.
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The process was quick ,customer service was good and the price was reasonable

JOSE P.
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Le client n'a pas laissé de commentaire.

Dalon H.
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Le client n'a pas laissé de commentaire.

ANTHONY O.
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Le client n'a pas laissé de commentaire.

PAUL Z.
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The representative was very helpful and extremely polite

Erika S.
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I went to a U-Haul on Glendale and 51st and was met with a young woman who was a little short, rude and she almost came off as blaming me for asking questions. I didn't want to give THAT woman/uhaul my money. I found a location that was closer to me and the young black man (Im sorry I forgot his name) was amazing. His customer service was spot on, he had an amazing attitude, was nice and super helpful. I came up there twice and each time he was the best. I will gladly give my money to uhaul 10x over if they were all like that gentleman

ANGELA L.
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I was told that my reservation guarantee would not be honored. The blonde rep who assisted me was not nice.

ANTONIO L.
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Le client n'a pas laissé de commentaire.

Whitney L.
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Le client n'a pas laissé de commentaire.

MIGUEL G.
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Le client n'a pas laissé de commentaire.

ZABIHULLAH W.
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Le client n'a pas laissé de commentaire.

James M.
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The only issue was that I requested a van and ended up with a 10 foot truck it was a bit more climbing than I wanted but other than that it was good

YULIANA S.
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Have a 2nd person working there especially on the weekend. Kyren Wilson was trying to ensure that everyone was taken care of in a timely manner but indeed needed extra help. He kept a smile on face and never lost his cool even though people were upset that it was taking a little longer than expected.

ARLIN C.
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They charge me inappropriate and still dealing with it

MICHAEL S.
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Le client n'a pas laissé de commentaire.

MARC A.
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Le client n'a pas laissé de commentaire.

CHARLES T.
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Le client n'a pas laissé de commentaire.

Rene V.
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Le client n'a pas laissé de commentaire.

Carl S.
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Le client n'a pas laissé de commentaire.

STEPHEN P.
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Le client n'a pas laissé de commentaire.

Daniella G.
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Return site was understanding of our concerns

MARCO M.
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Le client n'a pas laissé de commentaire.

Dargar B.
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Great people

Dulce T.
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The gentleman that assisted me was absolutely wonderful. He was fast efficient and helped answer all my questions. I will definitely be coming back on my next move!

Bobbie jo H.
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Le client n'a pas laissé de commentaire.

Edwin H.
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After this horrible experience after using U-Haul for 25 years we will no longer. We will pay 3 times more for a better experience!!

SCHUANTE H.
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Le client n'a pas laissé de commentaire.

TAKYSA R.
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The whole purpose of no contact and checking in on the app is defeated when you have to walk inside to get the keys.

FALISHA S.
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Le client n'a pas laissé de commentaire.

RAHSHAUN C.
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Le client n'a pas laissé de commentaire.

David R.
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Lock your trucks. We had 3 homeless people in our rental truck. The manager was there to inspect and clesn the truck before we left.

DIAN G.
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Le client n'a pas laissé de commentaire.

Sandra J.
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Le client n'a pas laissé de commentaire.

EDWARD D.
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Le client n'a pas laissé de commentaire.

JULIO C.
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Le client n'a pas laissé de commentaire.

EDWARD Y.
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I rented a car hauler. The front wheel straps were tangled adn we spent an hour untangling & removing knots. This put us behind making our move schedule.

Amber Q.
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Le client n'a pas laissé de commentaire.

Michael F.
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The online phone app needs work

Erwin M.
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Amazing people work here, have used this location to rent 6x12 trailers multiple times and have always been very satisfied with the service. Last time I came in a girl named Dallas helped me, she does an awesome job helping customers, definitely an asset to this location.

Mary R.
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Le client n'a pas laissé de commentaire.

EKENE A.
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Bad brakes on truck and almost had an accident because of it, i told the owner but no response

cayla L.
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I wish I could remember the gentleman that helped me he made the experience great and I left laughing super friendly extremely helpful.

Bruce L.
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Le client n'a pas laissé de commentaire.

ANTHONY S.
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Reducing the wait times by having more than one employee in the store. I give Amanda Miera an excellent rating because she did everything possible for each and every customer when she had to deal with everything by her self without any other help or staff. She is what made that store excellent, and many customers such as myself didn't have reservations. Each time I was in the store, there were at least 4 customers waiting Saturday afternoon. I give Corporate management a poor rating by not not having am employee from another store assigned to help her out that day

Edward D.
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Le client n'a pas laissé de commentaire.

Roy T.
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Le client n'a pas laissé de commentaire.

JORGE A.
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Le client n'a pas laissé de commentaire.

DAVID M.
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Le client n'a pas laissé de commentaire.

MICHON C.
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I don't think you need to do anything else. I had a great experience with Dallas and Bijun pick up and my return. Both displayed excellent customer service and professionalism. If I had an improvement for you they would be your solution- hire more men and women like unto them.

mike w. | Expérience générale |
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Always a pleasure renting here

Cristian S. | Expérience générale |
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We asked to rent a trailer for the ubox to tow it home and the person there would not accommodate us. It appeared he was short staffed. There was another customer there hooking up their trailer withou

Non reviews have been submitted for this location.

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