Customer Reviews for U-Haul at 67th & Bethany

3 884 évaluations

6001 N 67th Ave   Glendale, AZ 85301
(@ Bethany Home Rd)

(623) 937-3975

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(623) 937-3975

6001 N 67th Ave
Glendale, AZ 85301
(@ Bethany Home Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

everything was good

Davincey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
2

My car was vandalized while I was out with my u-haul truck. The facility needs to improve security for people who park their cars at the site.

Don C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mikel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA M. 
Évaluation :
5

Wonderful customer service

REMIKIYA D. 
Évaluation :
5

Robert is easy to deal with and always courteous.

Roland L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joellynn G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia Q. 
Évaluation :
1

I was charged $15 with no explanation and it hasn't been refunded.

Nicholas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donita J. 
Évaluation :
5

Great customer service also needed the truck some extra hours and was no problem

ANITA P. 
Évaluation :
4

The location is fine, good service. BUT, when a confirmation email is sent via the web bots/mail bots - it would be VERY helpful if the confirmation email included: DATE: TIME: LOCATION ADDRESS LOCATION PHONE NUMBER

Paul H. 
Évaluation :
5

The store manager needs to be more customer friendly.. I had an incorrect ball hitch, I did not have the proper tools to remove the hitch and did not help. I had to get a tool, remove the ball and purchase a correct size ball. I was hesitant to say anything as I did not to go any where else. This location was close to my home. I'll come again. I did learn to have proper tools.

Mi W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franco S. 
Évaluation :
4

Bien

ramon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG K. 
Évaluation :
5

It was a great service and doing everything fast

amadeo Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi R. 
Évaluation :
3

Needs additional personnel

Don T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alison P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo C. 
Évaluation :
3

It took me 2 days to get a truck with a reservation made… 3 diff locations very bad experience poor cust Serv overall with Uhaul not the last location where I finally got a truck the next day no staff wow!!!!

DEBRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto M. 
Évaluation :
5

Amanda, Robert the GM as well as Robert the customer service rep are respectful an quick to help customers thanks U-Haul for all your service

BRANDICE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

I can't remember the agent's name that assisted me. He was really very nice and extra helpful.

Sandra D R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
2

Never received dolly or furniture mover

Shelby M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B. 
Évaluation :
5

The person that helped us with the rental helped us hook up the trailer to our truck. Made sure the lights all worked as well as the signals. Told us what we needed to know before heading out with our rental, very helpful.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie D. 
Évaluation :
1

Better customer service, They're rude, last time I go there I don't recommend going there at all

Jesus V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald E. 
Évaluation :
5

The lady at UHaul was professional, friendly & provided excellent customer service. I appreciated iit very much

Patricia W. 
Évaluation :
5

The truck we drove needs maintenance. It was kind of sluggish. Other than that, Uhaul made this moving experience a breeze.

Priscila S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie D. 
Évaluation :
5

No improvement needed, everything was quick and easy!

Holly T. 
Évaluation :
1

Not double charge when someone drops off!! You took ym money instantly but taking 10 business days to return it?! How is that fair to my children?! Should I tell them not to eat for 10days because there was a computer error!!!

Amber B. 
Évaluation :
5

I find at the per mile rate of $0,89 is exorbitant especially when you have to replace the gas you use. A 27 mile trip cost me almost $55. The advertised rate of $19,95 is a sham.

LUCIANA M. 
Évaluation :
5

No issues. Richard was great to work with.

ChrisA R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alejandra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDICE F. 
Évaluation :
5

This is the best uhaul location in the world.

Sherri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore A. 
Évaluation :
5

Very friendly and easy to talk to.... ; )

HECTOR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenton P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshell K. 
Évaluation :
4

I had to go to this location as the location that I had reserved my truck at didn't have it. They did fine me on that wasn't to far away.

RICHARD C. 
Évaluation :
4

I feel communication can overall be better, with mover help and the customer service reps for uhaul

Zanaiya D. 
Évaluation :
1

The employee that assisted me told me there were no reservations before I even had a chance to open my mouth. The website had said there were trucks available at this location but he insisted there were none. I went back to my car and called another location which then directed me back to the location I was at saying there were trucks available and the employee was lying to me. I went back in the office with a reservation number I was able to obtain after he said there were no trucks and the employee says “oh looks like someone JUST cancelled” and I got my truck… very poor customer service

Lianne C. 
Évaluation :
5

Aucun

MARGUERITE B. 
Évaluation :
4

The truck was dirty and there was drugs under the driver's sit.

Patricia T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon B. 
Évaluation :
5

Everything was great.

Carol P. 
Évaluation :
5

Yall need more of these vans. They are fantastic.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erasmo D. 
Évaluation :
3

Not very friendly staff and equipment was not clean or disinfected

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICK E. 
Évaluation :
4

Need a quick detailer for vehicles. Truck was filthy before rental time and had damages that were not listed. But for the past four times I've rented from U-Haul each and everyone had something wrong with it before I took it off a lot that was not marked even a cracked windshield

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonia D. 
Évaluation :
3

They older guy was rude and wasn't friendly at all.

Billy H. 
Évaluation :
5

Thanks

THEODORE F. 
Évaluation :
1

First the wiring harness was all frayed and wires exposed, the welds down one rail were broken, hidden fees, and I had to bring the trailer back to this location instead of any uhaul. What happened to the company? Uhaul used to not be like this. You guys used to be straight forward and had better quality trailers and you used to be able to drop them off anywhere. If there's any way I can avoid ever renting another uhaul again, I will.

Jeff D. 
Évaluation :
1

This place put me in a very unsafe vehicle I feel like I will never rent to U-Haul ever again first of all the truck was absolutely dirty every cup holder was filled with sticky soda puddles the transmission in the vehicle slipped when you hit the gas the gears jerk so where are neck snapped back they literally put me in a vehicle that was backed up to another U-Haul vehicle that smashed the front end of the bumper the girl that rented me the vehicle didn't come out with me too look at the truck to see the damages all the way around it like any other time when I went to return the vehicle the gentleman was very rude but still lower the price of the one-day rental to 2999 versus the one-day rental I would have got I guess I got a lower price but I don't know if I did I shouldn't even been charged for them putting me in the vehicle I feel like I was put in a position that I possibly could have been scammed out of my money driving a vehicle that could have broke down on the side of the road with a full load to make it more work for me Plus on top of Arizona has been raining for 3 days and I rented it for the three days it raining so I had to return it due to the problems of the vehicle me calling the 1-800 number telling me to just pullover and call roadside service when I was down the street from my home and I parked it from my home and drove it the next day to the place I rented it and the gentleman was very disrespectful didn't want to hear me barely even answered me like I wasn't even there just went basically through the protocol of U-Haul ignored me and just said I lowered your price to 2999 and that was it I am very upset disrespected and I can't believe that they put me in this vehicle the vehicle was dirty disgusting the back end was dirty look like it was just rented out dirty I hope somebody is actually listening and reading this because that corner of 67th Avenue and Bethany the people that are working there concerns me for the customer service that they will be giving two other people at that establishment it was horrible absolutely horrible please somebody reach out to me I will answer any questions I've had bad experiences with the U-haul Corporation in the past of storage units now I've had an extreme bad experience extreme bad experience with renting a vehicle from the U-Haul Corporation it's almost like I'm renting from we are crap cars and a crap Corporation I don't mean to be disrespectful but it seems like you Hall is no longer giving a care in the world about their customers please contact me anytime at mcdonaldjaeson7@gmail.com

Jaeson M. 
Évaluation :
4

S.O.

MARGUERITE B. 
Évaluation :
5

Employee Steve was most helpful and efficient. Trailer was ready and waiting for us and he got us taken care of very quickly.

Terry M. 
Évaluation :
5

The staff there is professional & courteous.

KENNETH B. 
Évaluation :
1

Poor customer service.

NIGEL M. 
Évaluation :
5

I don't know if for some reason when I pick up the trucks there so dirty I can't see the damage on the truck so I mark down everything and then so far been correct on everything every truck that I've taken has had a star in the windows denture scratches because they're not cleaned on the outside So I go clean them and worse them and clean them up and ask for a credit and sometimes I'm told her to clean the inside

THEODORE F. 
Évaluation :
4

They really did very well and I'm thankful for them resolving the problems they had before.

JAMES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

The first truck they gave had an issue because the catalytic converter had been stolen, they were quick to give another truck and the check in and out experiences were easily the best I have had with rentals.

Nathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIUS W. 
Évaluation :
5

Did a great job

jace J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEMENTHA C. 
Évaluation :
5

All aspects of my visit was outstanding.

John H. 
Évaluation :
5

Thanks

THEODORE F. 
Évaluation :
2

When I pick up the vehicle driving it I was pulled over by Phoenix Police I was checking out of the vehicle handheld for approximately 30 to 45 minutes due to the fact that the vehicle had no license plate. I only has a truck for 4 hours to get important things done and due to the fact that I was questioned by the police why I had the vehicle which caused me to be running late for picking up furniture at a certain time. I then went to return the vehicle check it in online and they would not allow me to enter the correct information and said that the vehicle less miles on it since I started. Took me 45 minutes to an hour and I finally had to call and tell them that I was leaving the vehicle the way it was I took pictures and that it wouldn't let me check it in. My wife is 7 months pregnant with a bad toothache if anybody knows what that's like it wasn't a very good night. Now $10 off my rental and said it was fair but I couldn't complete thetask

JAMES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
4

N.D.

MARGUERITE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBINO C. 
Évaluation :
5

All staff was professional

SHAWNA K. 
Évaluation :
5

the young lady the end of the evening was extremely helpful I appreciate all her help especially when you're tired a,very tired after moving things

SHERRI R. 
Évaluation :
5

Always Reliable

JOANNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLANDRIA W. 
Évaluation :
5

Great location. Highly recommend! Quick process getting Cargo Van and return. I've forgotten his name working the counter, he was very kind and professional.

MELODY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDICE F. 
Évaluation :
5

Always a pleasure renting here

mike w.  |  Expérience générale 
Évaluation :
2

We asked to rent a trailer for the ubox to tow it home and the person there would not accommodate us. It appeared he was short staffed. There was another customer there hooking up their trailer withou

Cristian S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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