Customer Reviews for U-Haul at 8 Mile

Évaluation :

4

Would be more convenient if this location had more parking so you could leave your vehicle for same day Uhaul rentals

Évaluation :

3

Gave us the wrong key for the lock on the uhaul . The people helping me seemed to have a slight attitude.

Évaluation :

3

The truck was very clean and drove as expected. The staff was friendly and made up for the two inconveniences that I experienced. First, there is only two non-handicapped parking spaces. I came alone and meant to leave my car for three hours only to find that was not allowed. All other U-Haul locations I have used have ample parking. I had to have my son come and pick me up to take my car to some other legal parking spot a mile away. The second was the fact that the truck was not full of gas. I was told to return it with the same 3/8 of a tank level; but how do you do that with an old-style gauge? I either had to put extra gas in it to make sure I was slightly above where I received it, or risk that a perceived underfill would cost me a fee of over $5/gallon. I drove it 13 miles and put over $7 in gas to make sure the needle showed correct depending on the arbitrary angle of the person checking it in. I am not suggesting that person would purposely screw me; but the needle can read differently from just a small angle difference. Seems to me taking it full and returning it full would be much more precise on fuel usage like I always do with rental cars.

Évaluation :

2

The manager and workers are very sweet and kind. That was the only good thing. They were gentleman and kept me from losing my mind. They all deserve raises but UHAUL COPORATE you need a reality check. First off the address for this location takes you to FARMINGTON. You are a million dollar company and you are telling me you can't have accurate GPS maps? That was an 1hr of my day realizing there wasn't in fact a uhaul and trying to find out where my location really was. When I got there I had planned a mobile checkin but because of the design of the location that wasn't possible (even though your website when I booked told me it was) so that increased my anxiety. When I got to my destination to pick up HEAVY furniture I discovered that my truck didn't have a ramp built into it so I was forced to lift the furniture myself and hurt myself. Your website sucks/your app is even worse. I've used you 3 times in the last month and I would rate my visits: 1) 7/10, 2) 5/10, 3) 2/10

Évaluation :

3

The representative at the front desk female, glasses, African American was very rude, no good customer service.

Évaluation :

5

The front parking area is difficult for people dropping off partner to pick up truck. Only 2 spaces.

Évaluation :

5

I really appreciate the team here at the 8 mile location. They were really helpful by providing solutions and reassuring me.

Évaluation :

5

Perfect move.

Évaluation :

1

I could find the unit and when I found the office I found out the unit was too small I had to find other one and was late turning in my truck so I got charged for other day still waiting on my refund

Évaluation :

1

As more parking spaces away from the gate. Because someone else parked there return across multiple spots, it prevented me from being able to park in a spot where the cameras could capture my return, causing me to be charged $20 for blocking the gate entrance. I'll just park across the flowers next time I return my rental.

Évaluation :

1

The staff Lashaun has the worst customer service I have ever experienced. She looks down on customers and several times she has spoken to me horribly as well I have witnessed her on multiple occasions do the same to other customers. Almost every time I have been in there she is getting into with a customer. She had her son working there and was talking to him in front of customers so bad he walked out. I reported this to management as well as corporate multiple times and nothing has been done. I was forced to deal with her and pay my money as a customer to be treated like crap. She is allowed to have an "emotional support dog " in the lobby whom runs up on you. There is zero professionalism and she acts like you are bothering her with any questions. My storage unit was broken into and it was infested with mice! They were literally running out mid day while I was moving my belongings out. I will NEVER step foot in this place again and will be posting this same review on every platform I can.

Évaluation :

1

The manager is trying to blame me for some damage that took place on a prior rental, he took this rental from ‘out of service' lot and rented it to me.

Évaluation :

4

Parking space

Évaluation :

4

Improve parking so that the customers can leave their vehicle while renting.

Évaluation :

1

I am writing to express my disappointment and frustration with the poor service I received during my recent interaction with your company. Although the representative I dealt with was courteous and helpful, the overall experience left much to be desired. I had made a one-way reservation for a truck rental across town, expecting a hassle-free process. However, upon my arrival at the designated pickup location, I was informed that the truck was not available. This unexpected inconvenience resulted in a significant delay and wasted time on my part. After waiting around for a reasonable period, the company offered an alternative solution by booking another reservation for me at a storage facility located more than 20 miles away. The reason given for this change was to qualify for a special rate. This decision not only inconvenienced me further but also added unnecessary mileage and fuel expenses to my already tight budget. As a first-time customer, this experience has left a negative impression on me about your company's ability to fulfill its commitments. Furthermore, the additional costs incurred due to the delay in reaching my destination at the specified time further contributed to my dissatisfaction. I believe that as a customer, it is essential to receive reliable and efficient service. Unfortunately, this was not the case in my interaction with your company. I expected a seamless and stress-free experience, and instead, I encountered various challenges that have impacted my overall perception of your organization. In light of the circumstances, I kindly request that you address my concerns and provide a suitable resolution to rectify the inconvenience caused. This may include compensating for the additional expenses incurred, offering a discount or voucher for a future reservation, or any other appropriate action you deem necessary. I sincerely hope that you will take my feedback into consideration and take the necessary steps to enhance your service quality. I believe in constructive criticism, and I genuinely hope that by sharing my experience, improvements can be made to prevent other customers from facing similar issues in the future. Thank you for your attention to this matter. I anticipate a prompt and satisfactory resolution to my complaint. Please feel free to contact me at the provided contact information should you require any further details.

Évaluation :

1

Not give customers old raggedy trucks and not charge customers for things they did not purchase.

Évaluation :

1

Basically robbed me and augmented my extension and also mislead me the dude was cool but this one lady was terrible and rude. I wouldn't feel bad If somebody spat on her

Évaluation :

5

Customer service was excellent and very informative.

Évaluation :

5

I received a call at 6:00 pm, the evening before my pickup, informing me that I would not be able to leave my vehicle, as there is no parking. I am sure the person who called me at 6pm was aware that it would be too late to cancel and reschedule elsewhere and believe me I tried! Upon arrival, my brother and I were kindly greeted by Mr. August Miller. We chatted and laughed as he checked me in and delivered the vehicle. The fact that we had to get an Uber there and back home, somehow seemed unimportant after my interactions with Mr. Miller. He is a wonderful and kind man. Thank you again Mr. Miller, for turning a negative into a positive! Best regards, Loreen Gordon

Évaluation :

1

Missing dolly. They did not explainanything to us. Check engeine light on.

Évaluation :

1

The woman representative was rude when she called after I let them know I needed to extend it. She charged me for another day, but stated that I needed to return the rental at 6 PM that day.

Évaluation :

4

Way too overpriced

Évaluation :

2

After a long and difficult check in process, the truck I was provided was poorly maintained and below Uhaul standards for gas. I returned the truck with the same gas level I was provided, and charged for the difference. So not only did I have to pay for the gas I used, I had to pay extra to give Uhaul more gas than they provided in the first place. Disappointing experience all around, unfortunate to have to leave a negative review for what should have been a simple rental experience.

Évaluation :

5

Thank you to all the friendly and helpful staff.

Évaluation :

4

I would suggest that the rentee is fully familiar with the mechanics of the trucks before driving off the property. Meaning that the employers should be able to tell the rentee where parts are in the truck if asked. Overall this is a good professional place to rent vehicles.

Évaluation :

2

Zero parking available. Was told to park across all of 8 mile at comerica. Did not call in advance to inform me of no parking. Extended wait time. I rent a U-Haul weekly. This was hands down the worse location I have ever rented from.

Évaluation :

5

Due to the recent storms they had no access to their phones, internet or the uhaul app and I had 2 reservations with this location; HOWEVER, despite some customers outbursts, they were AWESOME, RESOURCEFUL & EMPATHETIC with EVERYONE! To me they did THE VERY BEST THEY COULD WHILE HAVING NOTHING TO WORK WITH! I would DEFINITELY rent from them again, because they have MASTERED Customer Service!

Évaluation :

4

Uhaul should push out 24 hour access to customers units.

Évaluation :

5

Everything thing went smooth, the cashier was thorough with all information needed. I love doing business with Uhaul!

Évaluation :

5

I would recommend uhaul on west 8mile had my stuff in storage for a while excellent service 👍 👌

Évaluation :

4

You equipment is used often and all people don't take care of things that don't belong to them. You may have to get more updated equipment

Évaluation :

5

parking spaces not available had to park across EIGHT mile Road intake staff gave very friendly greeting and welcome upon entrance and it was appreciated as this was the the 3rd try after no trucks available at 2 other stores. she explained every thing very well overall experience was great

Évaluation :

4

I would give a five star but the gate was broken. I know that's not the employees fault though. They were very kind all of them. Very helpful too!

Évaluation :

3

I had a reservation for 9am. At 9:06 am, I was let into the facility to receive my rental. There was no ramp on the truck.overall my experience could have been better. If I return the rental late, you all charge a fee, however when you open your facility late making me late for my own business, there's no compensation for the customer. Why?

Évaluation :

5

This location always provides great customer service!

Évaluation :

1

I had a great experience when I picked up my truck. The woman who helped me was very pleasant. I got my truck on July 30, 2023 at approximately 2:53pm. I brought the truck back at 4:58pm. A bit over 2 hours not two day. I gave a gentleman the keys and I left. Next day I get a receipt charging me for a 2 day rental and stating I turned in the truck on July 31, 2023 at 8:31am. I called and a gentleman helped me and he reversed the charge and told me what the total should have been which was close to what I was quoted when I picked up the truck. I just looked at my bank statement and my card had been charged three times and has caused my account to be negative with overdraft charges. I would appreciate if someone can contact me to let me know why and how this has happened. Elizabeth Lewis 313-312-6937.

Évaluation :

5

LaShata was a dream to work with! Made everything about the UHaul experience amazing. She was very helpful when my phone was not cooperating while taking a live photo. I came in dressed in beat up, moving clothes but she treated me with respect and she is the reason I will use UHaul again in the future. Give this woman a raise!

Évaluation :

3

Customer service rep

Évaluation :

2

The lady at the Deas was not friendly with me until my son came in. She got mad. Because I didn't wanna leave my credit card why I get my son to come in with his drivers license. Told me well, then I'm just gonna wait on the next person. She was not friendly to me, but she sure was friendly to my son. on the track I thought the truck was going to break down I didn't feel safe.

Évaluation :

1

The power was out and the website was not up to date.

Évaluation :

5

Even with the power out, I was still helped in a timely manner!!! This place was great!

Évaluation :

3

If the U haul location has no power, then close the location. Do not have several customers waiting needlessly because a the one employee has to complete reservations on a cellphone. Refer customers to another well staff location and transfer trucks accordingly.

Évaluation :

4

The lady that was in shift was rude and not very helpful. She was rude the first time I came I thought she was having a bad day. Same attitude a few weeks later.

Évaluation :

3

The service is extremely slow.

Évaluation :

3

The store seemed to be clean, the truck was just a tad dusty, not too shabby. The engine light was on when I got it so I was a little hesitant to drive it but I did NOT want to go back in to speak with that rude rep. Other than her, my experience was decently pleasant.

Évaluation :

5

Very friendly. Great customer service.

Évaluation :

5

The young lady who helped me check out and check in my rental was very professional and helpful.

Évaluation :

5

The staff was great and storage was clean smelled good. I would use this facility again

Évaluation :

5

Nothing because the lady help more then you you would ever know I want to thank her so much

Évaluation :

1

The was very unpleasant felt very uncomfortable

Évaluation :

1

First, the Uhaul chat assistant told me there was no issue with using a debit card for my original reservation of a cargo van. The night before the reservation the general mgr called me and told me it was not and I had to pay more overall as well as per mile AND it didn't fit where I needed it to go so we had to walk further to load. The mileage was one mile different in Uhaul's favor on the dash than on my paperwork but decided not to fight it. The gas was just shy of the 3/4 tank. It was on a sloping drive. Also no parking to leave your car which is frustrating. When I returned it I filled it to just shy of the 3/4 tank mark. Waited inside with four other people. And we waited 20 minutes to be helped. The helper was so very rude. She actually yelled at us. Told one woman she “had your receipt so you can figure it out.” When my time came, it was $5 more than expected because she said she gave it to me on the line. I said no you didn't. She refused to talk about it. I walked out after stating I wasn't fighting her any longer and just charge me but that everything had been changed on my reservation throughout and I will never use Uhaul again. My guess is that when she looked at gas in the morning, the truck was on a flat surface but when I got in on the slope the gauge had moved. But instead of talking to me, she was belligerent. Steve, the general mgr was kind and courteous when I spoke to him on Saturday evening before my reservation but he is the only possibly good thing. I am so frustrated with Uhaul.

Évaluation :

5

The Manager Steve was always friendly, polite and helpful! His Customers concerns is excellent!

Évaluation :

5

Thanks

Évaluation :

5

Customer service was great, but I was waiting for my vehicle an hour and a half, because the vehicle was not back as scheduled, which started a domino effect, people who had reservations after me got they're vehicles before me.

Évaluation :

1

Female Staff is EXTREMELY disrespectful, sends greats & treats customs like garbage!!! Manager Steve was amazing, he's the ONLY reason I went through with the truck rental. Communication & respect !!!!

Évaluation :

5

Amazing staff Especially Mr Miller He was very courteous Very patient Very wise A real gentleman thank you Mr Miller

Évaluation :

1

The lady working the counter was friendly. The location does not have on site parking. There are only two parking spaces. I was under the impression I was signing up for mobile pick up but apparently this location does not offer that which led to a long wait time. When booking and when doing the mobile pick up at other locations, I am able to use my husbands debit card. At this location, I was unable to because “the card used must be in whoever's name the reservation is in.” 8 mile and greenfield is a much better location. Actually, would recommend any other location.

Évaluation :

5

Right nothing I was pleased

Évaluation :

1

I paid for my unit and they have it away to somebody else. Service sucks manager unorganized poor

Évaluation :

5

8 Mile road U-Haul located in Southfield is always great.

Évaluation :

5

The young lady that helped me was amazing and the gentleman that hooked my trailer up was also amazing... I had a couple of issues and they went out their way to help me . This was the best customer service I ever had. I recommend everyone use this uhaul place.

Évaluation :

5

Great place

Évaluation :

5

I have no issues.

Évaluation :

2

The lady that took care of me she was very nasty tell me all this smoking in a Truck a $150 if I don't clean out the bag $250

Évaluation :

4

Return the balance of the money right away to the card

Évaluation :

5

Thanks for the service.

Évaluation :

5

Great place

Évaluation :

5

Le meilleur

Évaluation :

5

I did not have any problems access the facility. If there was a problem with my card key the staff was quick to resolve the problem with efficiency, professionalism and excellent customer service. The staff at this facility is outstanding, well trained, proficient, and friendly. Thank you for handling my storage needs.

Évaluation :

5

I was satisfied all around

Évaluation :

1

They gave my reservation away, which ultimately cost me 0,1 extra cents a mile. They told me on phone debit would work then said credit only in store. Truck was not clean and ran bad. Like 120 000 miles. No place to return overnight

Évaluation :

1

Harassment every time I wit to my unit I wouldn't go back to uhaul

Évaluation :

1

I would never deal with this company again they money hungry if a person is late paying they call you, email you, send 50 letters to your house and family members. Employees are rude.

Évaluation :

4

When they request a utility dolly, please provide it.

Évaluation :

4

Very great staff. Understanding and helpful. The regional manager was also great.

Évaluation :

5

Always clean, always smells good, and the staff were all very friendly and helpful. Highly recommend doing business with this location!!

Évaluation :

5

The process was very easy, i had no issue. The truck was clean and all functions worked.

Évaluation :

5

Continue with great customer service.

Évaluation :

4

The only issue I had was Ventilation... The storage needs heater (climate)

Évaluation :

5

Everything was great service was prompt ,worker's we're professional and ready to assist,all in all great experience.Thank you!!

Évaluation :

5

They have wonderful customer service with great personalities and they always make sure i was great thank you

Évaluation :

5

Very nice service

Évaluation :

3

When I dropped the truck off. The lady was rude. It was close to closing and she made it her business to come outside and tell me to park my personal vehicle in the lines. When she checked the vehicle, I was told a 25 fee would be assessed if I didn't fold the furniture pads. So I was forced to fd furniture pads in 5 degree weather. She was terrible. I'll never go to that location again.

Évaluation :

5

?

Évaluation :

5

Staff was polite and very informative

Évaluation :

5

The staff was kind and answered all my questions. I even called them from the road to ask additional questions that they already answered when I signed for service. It's so long since I've moved and I was just trying to keep my cost low. Merci.

Évaluation :

3

19510 W 8 mile didn't have a climate control 10x10 for me, so I went to U haul on Telegraph, and W 8 mile called me, threatening to charge me $50, but we got everything squared away, I hope

Évaluation :

1

Trash business

Évaluation :

5

They all were so kind and helpful..I truly feel as though all facilities should have employees such as that...PROFESSIONAL!

Évaluation :

3

The gas tank didn’t work.

Évaluation :

5

Perfect friendly and great service

Évaluation :

5

Thankyou U-Haul, Especially the staff i give you 10 stars

Évaluation :

5

They made me feel like family. I haven't been treated well like this at a storage facility in a very long time. I appreciate the entire staff. Sad to go!

Évaluation :

5

Ashley Carson is great! Very professional, helpful and pleasant! I will return if I ever need to again

Évaluation :

5

The Staff is top-notch. Ashley helped and guided me from the moment I arrived until I signed the contract. Her assistance was professional, concise and extremely knowledgeable. On my departure I was assisted by Latosha (I believe that was her name). She walked me through the proper way to exit the facility and help me with tools to use to clean up some broken glass from a table I dropped. Thank you to the entire staff.

Évaluation :

5

Michelle was excellent. She was very professional and I was well informed about everything. She made my move-in experience exceptional. Merci.

Évaluation :

5

Everyone is so kind and helpful, service was quick as well.

Évaluation :

5

Never any issues or complaints about the facility or staff. I just wish the prices were more affordable or specials were offered for patrons. Example reduced price during Customer Appreciation month or special discounts after "X" amount of on time payments.

Évaluation :

3

I was happy with my experience.

Évaluation :

5

Thank you for your service. I even used one of your U-Haul trucks. The truck was the cleanest truck from U-Haul I've ever used.

Évaluation :

3

The facility was clean well maintenance it was not my stuff in the storage got water damage mildew still have not heard from anyone no one has gotten back with me on that but other than that the facility was okay

Évaluation :

5

The people are very nice and friendly

Évaluation :

5

Uhaul staff at this Uhaul center on 8 Mile were first-rate: kind, thoughtful, helpful, and professional. However, I cannot say the same for one staff member at the Uhaul center at 19797 Livernois in Detroit--where I originally went for my storage needs. Don't know the guy's name but he was stocky with short dreadlocks. Rude, unhelpful, and non-responsive--it was hard to coax the gentleman to say anything at all. Worst customer service I've encountered in a long time.

Évaluation :

2

I did the online checking and when I was going through the checkout process I noticed that the van's fuel was almost on empty. And received a message that if the vehicle was returned with less than a 1/4 tank of gas, I would be charged $30 extra. I went back into the office and spoke to DJ, and told him about the situation. He nonchalantly told me that was the fuel level the previous customer turned the van in with. He said I could put some fuel in it, and I would be reimbursed. My issue with this situation is the fact that UHaul would rent a vehicle with an almost empty gas tank. Having to stop for gas cuts into my move time, even if UHaul reimburses me. Does this seem acceptable ? To rent a vehicle that has an almost empty gas tank ? (I can send you a picture)

Évaluation :

5

Office workers were very polite and knowledgeable.

Évaluation :

5

Love it Employees were professional unions were clean

Évaluation :

5

Outstanding for sure

Évaluation :

2

The staff member that encountered when I rented had a smart mouth when answering my questions. I will never rent at this facility ever again. I have been to other Uhaul storage facilities and none of the staff at other facilities had a smart mouth.

Évaluation :

5

If I ever need storage again I'll be back! Merci.

Évaluation :

5

I had an excellent experience with Ashley she was over the top helpful and even when I was last minute with trying to move she was able to accommodate me. The best experience I've had with a U-Haul, I recommend them to everyone.

Évaluation :

5

The staff was amazing especially one woman in particular but I didn't get her name but she was always nice when I came in whether it was to ask a question or pay my storage bill. I appreciate the way she was understanding at that time because I was going through a really hard place in my life and her niceness made a real difference.

Évaluation :

5

The storage unit's rate was responsible, staff was very accommodating and the facility was well kept.

Évaluation :

5

I just want to say thank you Ashley 4 looking out you're the best

Évaluation :

5

For 15 years I have been using this facility and very pleased. I have recommended this facility to others! 5 stars and thanks!

Évaluation :

5

Very Professional...