Customer Reviews for U-Haul at Beach Blvd

8811 évaluations

19261 Beach Bl   Huntington Beach, CA 92648
(On Beach Blvd Between Yorktown and Garfield)

(714) 960-2414

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(714) 960-2414

19261 Beach Bl
Huntington Beach, CA 92648
(On Beach Blvd Between Yorktown and Garfield)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent service à la clientèle

LEONARDO M. 
Évaluation :
5

The packers were terrible and did not break out enough if the pads.

Mark G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Sean was very helpful, friendly and professional.

Gina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY M. 
Évaluation :
1

my credit card was charged the next day for no reason. i paid in full on day 1 i am going to dispute this charge because i tried calling the location and had difficulty getting through not a satisfied customer

PETER S. 
Évaluation :
5

Great Management and staff, thanks for such an easy and done right rental

RUTH A. 
Évaluation :
5

Le personnel était amical et serviable.

POMPEYO MATIAS M. 
Évaluation :
5

never received email receipt

MICHAEL M. 
Évaluation :
5

Great service , thank you! Will keep coming back to this location.

LEANA G. 
Évaluation :
5

No need for any type of improvement. Very helpful and prompt.

JARRETT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER N. 
Évaluation :
4

I have to say this particular truck sounded like it needs to be retired.

LISA H. 
Évaluation :
5

Easy pick up and drop off. Had to extend rental and they help me out with no hassle.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

excellent service and friendly staff!

Ryan P. 
Évaluation :
3

Slow check out process due to computer system

MORGAN M. 
Évaluation :
5

The app did not release the first car parked in the row so an employee had to come and move the trucks. If the office had been closed, this would have been very inconvenient.

Leslie P. 
Évaluation :
5

Very good online app to reserve rental. Efficient staff, didn't waste time, or mess-up the paperwork. Honest rate checkout.

RONALD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN P. 
Évaluation :
5

I know they're old trucks but A/C would have been nice.

SAM E. 
Évaluation :
1

We were originally schedule for pickup in Santa Monica. It was bumped to HB. When I received that call the phone kept getting routed to San Diego and I had to be rerouted 2 times just to talk to someone. Then they got the date wrong and rebooked it for Sunday so I had to call back and change it again. When we got to the Huntington Beach location The computers were down in Hb. We could not even get a copy of the contract. I asked what the drop off locations were and the uhaul worker next to the one who was helping us said to look it up. It was very rude. The person helping us did end up telling us the different drop off options. They said they'd give us 80 extra miles because of the inconvenience in the change of location since it made it farther to drive. However upon dropping the uhaul off on Sunday they didn't have a record of that ans charged us extra. We tried explaining the situation the worker started arguing with my husband. This is the 3rd time we have had a really unprofessional, inconvenient and disappointing experience with uhaul. We wish there was another company to use instead when moving large items but uhaul seems to be the cost effective even though it's still quite a bit of money. I would really appreciate hearing from a manager regarding this.

STACEY W. 
Évaluation :
5

Great customer service. No complaints

Tony A. 
Évaluation :
4

Paid for dollie but it wasnt with truck

CHARLES D. 
Évaluation :
3

They had system issues when I picked up the truck. I had scheduled the pick up at 9:30 and the moving company, I also contracted trough you, would start at 10 am. Finally after more than 30 minutes, they give me the truck and the movers took the start time at 10 am cause it was what we agreed. I think there should be more coordination when this situations are presented. You should have more customer focus, the attitude you had was “it's not my business “

Alejandro R. 
Évaluation :
5

I have used this location several times and have received excellent service.

TERI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
5

The people at this location are wonderful and we are grateful to have this facility near us. Wish they could get a little more help so we don't have to wait in line so long, or when you do an express check in on line like we always do, you don't have to wait for someone that has no clue of what they even want to rent LOL. All that said, again I wouldn't trade this place for anything, we love it!

Egon R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THANHXUAN N. 
Évaluation :
3

Long wait, understaffed. But the person who helped us was nice.

Erika K. 
Évaluation :
5

Amazing customer service everything went very smoothly. Thank you so much

Julie F. 
Évaluation :
5

I was given some wrong info as far as renting your van from weekend to weekly prices. I kept the van a day or 2 longer on behalf of the information of driving 100 miles was better price than turning it in and restarting a new reservation with the weekly mile rate . . Which got me financially, in the end. Other than that I love this location super chill!

KRISTIAN D. 
Évaluation :
5

Nothing needed. Both Associate's I dealt with, at pick-up and drop-off we're great

LONNY H. 
Évaluation :
5

Thanx for all you do.

ANTHONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Great customer service. Thank you.

Jeremy B. 
Évaluation :
5

They did a great job, start to finish. I can't think of anything changes I'd recommend.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB S. 
Évaluation :
5

Excellent staff very helpful even when computers went down , great guys

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin L. 
Évaluation :
4

Pricing is way too high. The per mileage fee just destroyed the affordable approach. The 19,95 $ is such a lie. The sticker shock just ruined the experience. I ended up with a 73 $bill plus I spent 8 $on gas. Ughh I should get discount for only four hours -9,99 $ if I only use it for 2 hours should be 4,99 $. Also you should use electric and no fee to charge at your place overnight from batteries captured solar.I would not have a gas fee.

GREGORY O. 
Évaluation :
5

This place has everything you need - boxes, tape, packing supplies and Uhaul trucks/trailers. The customer service was great here.

Mitchell S. 
Évaluation :
5

Great service

SUBRATA J. 
Évaluation :
5

Thes guys are pros

Michael B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

cindy Y. 
Évaluation :
5

we have used your store before when we first moved to our home, and again when we needed to move boxes to a storage unit. The guys were really helpful, and professional while they recognized that we have been there before.

ron M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MEGAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLA C. 
Évaluation :
5

Staff was courteous and professional.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryle J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRETT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DZUNG N. 
Évaluation :
5

This a great facility with really great staff. My only comment, which doesn't fall on your staff there is when you have a pricing structure for mileage that is higher on the weekends (Friday-Sunday) then during the week it feels like your gouging the customer. Also, Friday is really not the weekend. I realize that you can price whatever you want, its your business, it's just my opinion.... Again Great rental experience, from a great store and staff....

MARC P. 
Évaluation :
5

We thank the crew at this location that went above and beyond to correct a minor oversight, but vital to the move by delivering the Utility Dollie to our moving location. Thank Christopher and Anthony. God bless. Sylvia

SYLVIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Chris and crew are always on to of their game. Merci encore!

JEREMY M. 
Évaluation :
5

Excellent customer service! Fast and attentive. Highly recommend. Merci les gars!

Rhonda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
5

Huntington Beach location was great

Lauren T. 
Évaluation :
5

I've rented a few times from the Beach location and everyone I've worked with has been super helpful and pleasant to deal with. Merci les gars!

Dominique T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIE T. 
Évaluation :
5

I drove up at 7:10pm after hours thinking I was going to check out on my phone. The guys there took me in and checked me out, so that they could help out the morning crew. Very nice.

Michael S. 
Évaluation :
2

U-Haul please get it together. Nothing can ever be worse than our pick up experience but this was in no way a good experience either. This one guy running the location seemed overwhelmed and pissed at everyone. I asked him if I should complete the drop off on the app and he didn't answer my question or even look at me, just said “just leave the keys I'll get to it when I get to it” and walked away. No explanation whatsoever. Luckily I downloaded the app the day before and basically just figured it out myself

christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
5

Best location I have visited in years The only uhaul were the employees can make a decision and actually help the client

GEORGE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK R. 
Évaluation :
5

Great customer service and super friendly. Best experience I've had at a uhaul and that's saying something. Haha. Thanks!!

Michael D. 
Évaluation :
5

I have used this location as my primary for 11 years, and many others.

SHARON M. 
Évaluation :
5

Excellent service from all the staff at this location!!

Louise S. 
Évaluation :
5

Provide Dolly

ALAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER WILLIAM S. 
Évaluation :
5

Great group working here. Chris is an asset to your company.

Michele B. 
Évaluation :
5

Nice new truck Fast, friendly service. Great experience.

JOHN R. 
Évaluation :
5

The staff is awesome. Alway to offer lending hand.

ANH L. 
Évaluation :
5

Nothing. Keep providing excellent service. Merci.

NICKY M. 
Évaluation :
3

Greatest drop off experience ever. The team scan the trailer and took it off. If I stopped for 2 minutes I'd be surprised. I got in the car and my family shockingly asked, “they're done?!”

CHRISTOPHER C. 
Évaluation :
5

The only downside was the 20+ min wait on the phone to extend my reservation twice.

Alain B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria P. 
Évaluation :
5

Thanks. You guys rock!

JAMIE NICKOLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Z. 
Évaluation :
5

Easy initial rental process and the return was just as pleasant and prompt . Good experience!

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt C. 
Évaluation :
5

The representative had me checked out before I could even say “ I'm here to return and check out”- very attentive and fast- it was appreciated after a 9 hour dive and move.

SADIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY R. 
Évaluation :
5

Awesome customer service!! Thank you!

PAUL B. 
Évaluation :
5

Customer service at this location was great. I don't think they have on-site storage so some of the questions asked are not relevant, but my experience here was great for getting my U-box to me ontime

BRANDON M.  |  Expérience générale 
Non reviews have been submitted for this location.

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