Customer Reviews for U-Haul at Beltline

1522 évaluations

2002 Beltline Rd   Decatur, AL 35601
(Across the street from the mall)

(256) 350-6911

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(256) 350-6911

2002 Beltline Rd
Decatur, AL 35601
(Across the street from the mall)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob M. 
Évaluation :
5

Quick service.

PAMELA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blant R. 
Évaluation :
1

Fire JT immediately!! He is an embarrassment to your company. I have rented from this location before and had a great experience. I will not be back. I reserved online and when I showed up to pick the truck up he was very rude. He said he had try to contact me and my voice mail was full I told him I didn't realize it was full. He dialed my number and starred me down. When my phone rang I told him I didn't doubt he tried to call I just didn't know it was full. He said he called my wife's number and she didn't answer either. I ask if her mail was full also and he said he didn't try to leave a message. Why?? He then says you NEED to put this number in your contact list and make sure you answer when I call. I said there was no need because I wouldn't be using this location again. He said again put us in your contact list in case we need to get in touch with you. He said it a third time very rudely and I finally said I heard him the first time and I wouldn't be adding it to my contact list. The next day when I brought it back he opened up the back and said he would be charging me 20 $for not sweeping it out. The problem was I not only swept it out I used a dust mop to do it. Then I swept it into a dust pan. What he saw was the line of dust that is left behind when it doesn't go into the dust pan. I dusted it up with my hand and say surly you are kidding and he said nope company policy. I said but I did sweep it out and he pointed to the dust line that was left and rudely says apparently you didn't. I told him I absolutely did and ask what his problem was because he had been rude the day before. He said nothing and walked away. He finished figuring what my final charge was and said I am not going to charge you for it not being clean even though you say you did, you didn't. This guy obviously has a problem. I have owned multiple businesses over the last 22 years and I would never employ someone like this. Again I am embarrassed for your company and I will never use you again.

DARRYL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAWITRI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN B. 
Évaluation :
1

Was accused of a driver's license being fake! And the guy JT over charged my card for close to 200 $! Then will lie as if he did nothing wrong

KAYLA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
4

Very friendly and fast waited no time and drop off was easy. Great people at the beltline location would highly recommend

ASHLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Nothing everything great

Patricia G. 
Évaluation :
5

Clay was very kind and thorough. The van I rented was awesome!

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam K. 
Évaluation :
5

Everything went okay was fast and prompt my rental I got it back on time in the attendant was professional

Gary S. 
Évaluation :
5

EMPLOYEE HELP WAS EXCELLENT

Alvin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
2

Service was not very accomodating

James O. 
Évaluation :
4

Love this location! Always friendly and helpful

JEANETTE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherman B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE F. 
Évaluation :
3

Top of the truck was damaged and didn't know it till got home to load it and had to take it back and that was the only one that big had to get the next size truck waste a half day and had to pay the same said they would give me a half tank of gas but wasn't all the way full when I picked it up and didn't want to waste any more time

Jimmie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
1

THE REPRESENTATIVE JT WILLIAMS WAS VERY RUDE AND HE OVERLY CHARGED FOR THE VEHICLE. THE REPRESENTATIVE DIDN'T COME OUTSIDE TO INSPECTED IT BEFORE OR AFTERWARDS; THE VAN HAD A FULL TANK, CLEAN, AND I DIDNOT GO OVER THE MILEAGE. HOWEVER, I HAD EXTRA CHARGES ON MY CARD! AFTER A HEATED DISCUSSION OVER THE PHONE, THE REPRESENTATIVE KNEW HIS WRONG-DOING AND REIMBURSED THE OVER CHARGE OF 25$ BACK TO MY CARD. I WILL NEVER RECOMMEND THIS LOCATION ESPECIALLY IF U-HAUL IS HIRING EMPLOYEES WITH THIS KIND OF MINDSET!!!

Aric F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scotty W. 
Évaluation :
5

Y'all are great. Thank you and nothing to improve from what I see.

Angela W. 
Évaluation :
5

Regulate the price. First time we rented (three weeks ago) trailer was bigger and price was less

Michael A. 
Évaluation :
3

Have the trucks completely ready when offering Mobile Pickup. The extra equipment I rented 2 dolly's and 2 furniture dolly's were not in my truck. Had to go back the next morning to pickup. Only received 1 dolly and was charged for two.

Brittany W. 
Évaluation :
5

I'll say two thumbs up!!😊😊

Wilbur S. 
Évaluation :
2

I had a chair in this storage and water leaked and ruined it.a 100,00 $ computer chair.also my stuff got Mole on it because of water and moisture.

bertran c.  |  Expérience générale 
Évaluation :
4

Let them in out of the cold weather. When signing up

Floyd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH H. 
Évaluation :
5

Clay is very customer friendly and a great person will definitely be back! Thanks Clay Steve Bolan

Stephen B. 
Évaluation :
5

just continue providing the quality of service and equipment that you have now.

STEVEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberley P. 
Évaluation :
1

The gentleman that assisted me was beyond rude. I entered the store b4 I realized I didn't have my make on. I immediately turned to go back out and grab it. As I'm leaving out the store to run and grab it, the u-haul rep yelled, “Ma'am get out of my store”.......I thought to myself that was rude but kept going to put my mask on. I walk back up to enter the store and the guy tells me I'm not welcomed in the store b/c there is no telling where else I've been with no mask on. I assured him no where b/c they are mandatory in all public stores at this point. He made me stand outside in the cold to give him my info. It was 32degrees and there were snow flurries falling. It was freezing cold and he would not allow to stand inside to provide the info. The truck was not in good shape. It was stalling out in 1gear as it changed out and there were dash lights on when I got it. It was drifting to the right as if it need an alignment. He was again rude when we brought it back and told me I had left trash in the truck. There were 2 pieces of plastic the size of a quarter at most in the truck. I asked re-confirmed that they do sweep the trucks out upon return and he said yes. Over all he was a jackass who made a woman stand in the freezing weather all to give your company business. I felt targeted and as a solider who has fought for this country.... I was extremely disappointed in the manner he chooses to treat people.

JASMIN T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
5

Damien was very helpful and polite

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK H. 
Évaluation :
3

First guy I rented the vehicle from was really helpful. When I turned it in the second guy was saying I had too sweep put the truck and have it essentially perfectly clean the employee was on his phone the entire time and I felt like he didn't want too do the work himself even though it's his job. The grass and dust that was in there wasn't from me I guess what I'm getting at is that the employee shouldn't be on his phone and be more customer friendly his attitude about everything isn't that great.

Braxton G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Friendly, Fast ...

Beverly V. 
Évaluation :
5

The truck was smoke filled smell, but ran like a champ.

Marty S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

renting was so simple and speedy quick! I had just a few hours to move alot of stuff and this location was extremely important. There is also a storage unit and gas station within walking distance! Perfect!

stephanie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takeisha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara R. 
Évaluation :
5

Great service. Fast. Ready for me. Clean and organized. Great experience

Karl B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather N. 
Évaluation :
3

Everything at the pick-up location was fine.

Sophia L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Clay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.

karyn m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olandress H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry b.  |  Expérience générale 
Évaluation :
3

Trucks are gas hogs.

SPARLAN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry J. 
Évaluation :
2

I was charged for safe tow when I said I didn't want it but yet they still charged me and I've used this uhaul place several times and I don't think I will be back because I was charged when I said I did not want it.

Joleen W. 
Évaluation :
5

Everything was great!

Charles A. 
Évaluation :
5

I have gone to this U-Haul store several times to rent equipment. every time the salesperson was very courteous and very knowledgeable about what I needed for transporting. The equipment was very clean and well-maintained and I had no problems with the trucks and trailers. When it comes to U-Haul this store is my go-to.

Wiley F. 
Évaluation :
2

Your Halloween morning employee could be much less condescending, less of a ‘know it all', and more accommodating to customers. It's unfortunate, but I will not be back to this location.

Richard V. 
Évaluation :
2

Pay closer attention to the details. Close out invoice tried to charge me for an additional 100 miles of usage. @40 cents a mile that is a significant mistake at the consumers expense. I am glad I caught it and thankful the close out invoice was adjusted.

JOHN C. 
Évaluation :
5

The gentleman, Damien was very nice & went above being professional. Big difference then my experience the day before in Hartselle Al.

Donald S. 
Évaluation :
1

I paid for insurance and one wheel got stuck in the mud in my yard due to heavy rain. I was told to call roadside and it should be taken care of. I did call them and was told that it wasn't covered so I had to pay out of pick for a pull out to a wrecker service for a tow truck.

Carolyn S. 
Évaluation :
5

He was nice even though my boyfriend was kind of an A-Hole. Thank you, I appreciate your courtesy, and I hope you have friendly customers only.

Cara C. 
Évaluation :
5

He was the best and went above and beyond!!!!!

Tiffany C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Excellent service. Quick and friendly.

Michael S. 
Évaluation :
5

Employee was very helpful. Great customer service.

Tony P. 
Évaluation :
5

Moved from Pa. to Alabama...The customer service was excellent....seemed they went out of their way to accommodate my needs...the location was easy to access ...and they let me unhook my Ubox to go get fuel at end of trip as it was safer to maneuver at gas station...return was easy and quick..HAPPY !

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDIA R. 
Évaluation :
5

It may be buried in the fine print, but I was later than expected picking up the truck (on a 24/7 reservation) and my reservation expired because I was a few hours late. Other than that adding 15-20 minutes to pickup process, it went ok. Truck was good and check in was pretty smooth

Jeffery Y. 
Évaluation :
3

Check in and out employee was a jerk. Didn't smoke one time. No thank u for your business. No nothing. I will definitely use a different U-Haul location next time. Your employees reflect on your company and he is doing nothing to help. The truck and experience and customer service over the phone was very good

Sarah H. 
Évaluation :
2

While I was there a customer seemed to be rude to the employee. The employee would not quit talking and escalated the confrontation to the point that violence was threatened. The customer started to walk away a couple of times but the employee kept talking. This is the only reason for the low score on the location.

Randall R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug E. 
Évaluation :
5

The guy working need some help.

SHANNON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
3

The Customer Service rep was very rude to begin with on the phone when I made the reservation. He was working with another customer who was in the store at the same time. He answered my questions in a very condescending manner. I dont rent trucks much so I asked lots of questions. He demanded that I take a pic of my license and send to help electronically. When I explained to him that I might have trouble doing that he said it was required. I asked if I could just give him my license when I arrived in person he said I needed to send electronically. When I arrived in person I had forgotten my face mask in my vehicle. He immediately scolded me for not having it on. I made a joking comment about the masks and he said it was the law and I would have to have it on to come in the store. I put the mask on and then he proceeded to tell me that I needed to put it on correctly. I was getting a little pissed with the way he was preaching to me about the mask etc. I asked him not to lecture me and said to him that I needed not need a sermon. This really pissed him off. He was very hostile to me and I did not appreciate the way he spoke to me and treated me. When I brought the truck back he was again very rude and told me to wait outside. As I waited another employee came in and I asked him to help me and explained that his co worker was hard to deal with. He completely everything for me in seconds. The first persons last name was Williams and I think J T was his name. I will probably not use your service again and would appreciate if this man's superior would contact me for further comment.

glenn W. 
Évaluation :
5

Above and beyond customer service will be back and will refer for hitch work

Richard H. 
Évaluation :
5

The clerk was extremely helpful and friendly.

Desiree K. 
Évaluation :
5

JT elevated the business of renting a trailer; he was efficient, good communicator, and - although they were busy, he promised to send me a text later in the day regarding a one-way quote. And, he kept his promise. JT also made the return smooth as possible.

GREGORY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom C. 
Évaluation :
5

The issue was taken care of right away...the 1800 tech was friendly and informed...took care of the issue and follwed up

DOUGLAS E. 
Évaluation :
5

Nothing everything was great!

Quentin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blake C.  |  Premières impressions 
Évaluation :
5

Tolly & the manager were kind courteous & professional. The entire experience was simple and problem free. Thank you, i will be back when needed.

CHARLOTTE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert C. 
Évaluation :
5

This team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family's items moved and then stored. Merci.

Vickie L.  |  Expérience générale 
Évaluation :
5

very good

bertran c.  |  Premières impressions 
Évaluation :
2

My reservation could not be found

Jessie C.  |  Premières impressions 
Évaluation :
5

Wonderful service

tiffany m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany m.  |  Premières impressions 
Évaluation :
5

Great experience

Brad T.  |  Premières impressions 
Évaluation :
4

We were treated well...folks were friendly.

Oliver T.  |  Expérience générale 
Évaluation :
4

Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you, Oliver Thomson

Oliver T.  |  Premières impressions 
Évaluation :
5

Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!

Catherine B.  |  Premières impressions 
Évaluation :
4

Would have been excellent but my reservation was not ready for me at my scheduled time.

Steven H.  |  Expérience générale 
Évaluation :
5

very happy

jack p.  |  Expérience générale 
Évaluation :
4

The best I have dealt with

Michael M.  |  Expérience générale 
Évaluation :
5

Clay was extremely helpful. He deserves a raise.

matthew s.  |  Expérience générale 
Évaluation :
5

Excenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault. Thank you so much for that!! You guys are awesome!!

JOHANA R.  |  Expérience générale 
Évaluation :
4

Clay did a great job!!! Thanks.

SUZANNE M.  |  Expérience générale 
Non reviews have been submitted for this location.

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