Customer Reviews for U-Haul at Beltline

1559 évaluations

2002 Beltline Rd   Decatur, AL 35601
(Across the street from the mall)

(256) 350-6911

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(256) 350-6911

2002 Beltline Rd
Decatur, AL 35601
(Across the street from the mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
4

Employee's were very helpful at atria doing drop off . Merci.

William M. 
Évaluation :
4

Great People

RICKEY B. 
Évaluation :
5

The individual who took possession of the truck was extremely friendly, and got us on our way very quickly.

John C. 
Évaluation :
5

I always try to use this Uhaul location when possible. Clay is great to work with as well as the other employs that I've met there. I highly recommend them to anyone that needs a rental or moving supplies.

Melinda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoine H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Make sure the windshield is clean and make sure your scheduling people properly call people until they get them or email them if they can't schedule as confirmed reservation promised. I thank God I prayed and asks church to pray n your people did what was right in God's eyes n made it right in the end

KAREN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS L. 
Évaluation :
5

Excellent customer support. J.T shared all the important information for the rental of a trailer compared to a truck. I made the right choice.

STEVEN T. 
Évaluation :
3

U-Haul is crap! I had it 3 hours over my scheduled time back and they charged me for another whole day. They act like things don't happen and take advantage of that: will be taking my business else where from here on out. Would not recommend u haul to anyone ever!!

Matthew M. 
Évaluation :
3

Worker there was not friendly.

SHAUN P. 
Évaluation :
5

JC at the Beltline rd location was absolutely great. We were in essence a walk-in. Initially JC wasn't able to help us with our need, but he called around at the end of the day on Friday and finally found what we needed. A truck with a vehicle pull trailer. After leaving an initial time JC called us up in about 15-20 minutes and told us he had what we needed. He didn't have to do that, but he did. And it worked out perfect.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY H. 
Évaluation :
5

process to rent and receive equipment was very quick and not stressful. Employees were very nice.

michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONDRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
1

Cab seat and floor board filthy on passenger side and the smell was terrible. They had supposedly cleaned it as I was picking it up.Also I could tell they had been hauling tires in the back. I stopped back by after loading it and asked the employee to come smell and look but he was too busy.

STEPHEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

drew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew B. 
Évaluation :
5

Perfect experience

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel G. 
Évaluation :
4

Poor communication. Made a reservation 10 days in advance. Truck was not there and the UHaul representatives never called me to let me know they did not have a truck ready.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY D. 
Évaluation :
5

Not a thing

PATRICIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob M. 
Évaluation :
5

Quick service.

PAMELA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blant R. 
Évaluation :
1

Fire JT immediately!! He is an embarrassment to your company. I have rented from this location before and had a great experience. I will not be back. I reserved online and when I showed up to pick the truck up he was very rude. He said he had try to contact me and my voice mail was full I told him I didn't realize it was full. He dialed my number and starred me down. When my phone rang I told him I didn't doubt he tried to call I just didn't know it was full. He said he called my wife's number and she didn't answer either. I ask if her mail was full also and he said he didn't try to leave a message. Why?? He then says you NEED to put this number in your contact list and make sure you answer when I call. I said there was no need because I wouldn't be using this location again. He said again put us in your contact list in case we need to get in touch with you. He said it a third time very rudely and I finally said I heard him the first time and I wouldn't be adding it to my contact list. The next day when I brought it back he opened up the back and said he would be charging me 20 $for not sweeping it out. The problem was I not only swept it out I used a dust mop to do it. Then I swept it into a dust pan. What he saw was the line of dust that is left behind when it doesn't go into the dust pan. I dusted it up with my hand and say surly you are kidding and he said nope company policy. I said but I did sweep it out and he pointed to the dust line that was left and rudely says apparently you didn't. I told him I absolutely did and ask what his problem was because he had been rude the day before. He said nothing and walked away. He finished figuring what my final charge was and said I am not going to charge you for it not being clean even though you say you did, you didn't. This guy obviously has a problem. I have owned multiple businesses over the last 22 years and I would never employ someone like this. Again I am embarrassed for your company and I will never use you again.

DARRYL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAWITRI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN B. 
Évaluation :
1

Was accused of a driver's license being fake! And the guy JT over charged my card for close to 200 $! Then will lie as if he did nothing wrong

KAYLA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
4

Very friendly and fast waited no time and drop off was easy. Great people at the beltline location would highly recommend

ASHLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Nothing everything great

Patricia G. 
Évaluation :
5

Clay was very kind and thorough. The van I rented was awesome!

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam K. 
Évaluation :
5

Everything went okay was fast and prompt my rental I got it back on time in the attendant was professional

Gary S. 
Évaluation :
5

EMPLOYEE HELP WAS EXCELLENT

Alvin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
2

Service was not very accomodating

James O. 
Évaluation :
4

Love this location! Always friendly and helpful

JEANETTE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherman B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE F. 
Évaluation :
3

Top of the truck was damaged and didn't know it till got home to load it and had to take it back and that was the only one that big had to get the next size truck waste a half day and had to pay the same said they would give me a half tank of gas but wasn't all the way full when I picked it up and didn't want to waste any more time

Jimmie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
1

THE REPRESENTATIVE JT WILLIAMS WAS VERY RUDE AND HE OVERLY CHARGED FOR THE VEHICLE. THE REPRESENTATIVE DIDN'T COME OUTSIDE TO INSPECTED IT BEFORE OR AFTERWARDS; THE VAN HAD A FULL TANK, CLEAN, AND I DIDNOT GO OVER THE MILEAGE. HOWEVER, I HAD EXTRA CHARGES ON MY CARD! AFTER A HEATED DISCUSSION OVER THE PHONE, THE REPRESENTATIVE KNEW HIS WRONG-DOING AND REIMBURSED THE OVER CHARGE OF 25$ BACK TO MY CARD. I WILL NEVER RECOMMEND THIS LOCATION ESPECIALLY IF U-HAUL IS HIRING EMPLOYEES WITH THIS KIND OF MINDSET!!!

Aric F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scotty W. 
Évaluation :
5

Y'all are great. Thank you and nothing to improve from what I see.

Angela W. 
Évaluation :
5

Regulate the price. First time we rented (three weeks ago) trailer was bigger and price was less

Michael A. 
Évaluation :
3

Have the trucks completely ready when offering Mobile Pickup. The extra equipment I rented 2 dolly's and 2 furniture dolly's were not in my truck. Had to go back the next morning to pickup. Only received 1 dolly and was charged for two.

Brittany W. 
Évaluation :
5

I'll say two thumbs up!!😊😊

Wilbur S. 
Évaluation :
2

I had a chair in this storage and water leaked and ruined it.a 100,00 $ computer chair.also my stuff got Mole on it because of water and moisture.

bertran c.  |  Expérience générale 
Évaluation :
4

Let them in out of the cold weather. When signing up

Floyd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH H. 
Évaluation :
5

Clay is very customer friendly and a great person will definitely be back! Thanks Clay Steve Bolan

Stephen B. 
Évaluation :
5

just continue providing the quality of service and equipment that you have now.

STEVEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberley P. 
Évaluation :
1

The gentleman that assisted me was beyond rude. I entered the store b4 I realized I didn't have my make on. I immediately turned to go back out and grab it. As I'm leaving out the store to run and grab it, the u-haul rep yelled, “Ma'am get out of my store”.......I thought to myself that was rude but kept going to put my mask on. I walk back up to enter the store and the guy tells me I'm not welcomed in the store b/c there is no telling where else I've been with no mask on. I assured him no where b/c they are mandatory in all public stores at this point. He made me stand outside in the cold to give him my info. It was 32degrees and there were snow flurries falling. It was freezing cold and he would not allow to stand inside to provide the info. The truck was not in good shape. It was stalling out in 1gear as it changed out and there were dash lights on when I got it. It was drifting to the right as if it need an alignment. He was again rude when we brought it back and told me I had left trash in the truck. There were 2 pieces of plastic the size of a quarter at most in the truck. I asked re-confirmed that they do sweep the trucks out upon return and he said yes. Over all he was a jackass who made a woman stand in the freezing weather all to give your company business. I felt targeted and as a solider who has fought for this country.... I was extremely disappointed in the manner he chooses to treat people.

JASMIN T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
5

Damien was very helpful and polite

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK H. 
Évaluation :
3

First guy I rented the vehicle from was really helpful. When I turned it in the second guy was saying I had too sweep put the truck and have it essentially perfectly clean the employee was on his phone the entire time and I felt like he didn't want too do the work himself even though it's his job. The grass and dust that was in there wasn't from me I guess what I'm getting at is that the employee shouldn't be on his phone and be more customer friendly his attitude about everything isn't that great.

Braxton G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Friendly, Fast ...

Beverly V. 
Évaluation :
5

The truck was smoke filled smell, but ran like a champ.

Marty S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

renting was so simple and speedy quick! I had just a few hours to move alot of stuff and this location was extremely important. There is also a storage unit and gas station within walking distance! Perfect!

stephanie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takeisha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara R. 
Évaluation :
5

Great service. Fast. Ready for me. Clean and organized. Great experience

Karl B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather N. 
Évaluation :
3

Everything at the pick-up location was fine.

Sophia L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Clay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.

karyn m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blake C.  |  Premières impressions 
Évaluation :
5

This team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family's items moved and then stored. Merci.

Vickie L.  |  Expérience générale 
Évaluation :
5

very good

bertran c.  |  Premières impressions 
Évaluation :
2

My reservation could not be found

Jessie C.  |  Premières impressions 
Évaluation :
5

Wonderful service

tiffany m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany m.  |  Premières impressions 
Évaluation :
5

Great experience

Brad T.  |  Premières impressions 
Évaluation :
4

We were treated well...folks were friendly.

Oliver T.  |  Expérience générale 
Évaluation :
4

Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you, Oliver Thomson

Oliver T.  |  Premières impressions 
Évaluation :
5

Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!

Catherine B.  |  Premières impressions 
Évaluation :
4

Would have been excellent but my reservation was not ready for me at my scheduled time.

Steven H.  |  Expérience générale 
Évaluation :
5

very happy

jack p.  |  Expérience générale 
Évaluation :
4

The best I have dealt with

Michael M.  |  Expérience générale 
Évaluation :
5

Clay was extremely helpful. He deserves a raise.

matthew s.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page