I rent equipment here from time to time and I understand the vehicles have a high rotatión among customers, and that cleaning might be at the very basic level, but the cargo van I got was very dusty in the back, and had a very strong cigarette and dirty gym sweat stinking smell in the cabin, I don't smoke, it was a very unpleasant experience. It was disgusting! Have a big signage of non smoking in the vehicle and charge more if users break the rule
Patricia CCustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
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The experience was good. Wasn't excellent because we have a problem with the the order that was made online. I had ordered the hitch (including installation) and a bike rack. I selected the correct place online and had payed for the rack. When we went to pay it wasn't in their system the bike rack. In fact was in other people's name and to be collected in another city! I understood that this was the system's problem that was very poorly designed. However, the people (Michelle and a young man that I didn't get his name) were very friendly and ready to solve the problem.
Helder OAlways an incredible experience. Great service and plenty of equipment! Thank you, Royal Moves
Royal MAlways an exceptional experience. Plenty of equipment, lots of parking. Amazing location. Thank you, Royal Moves
pavlo sStaff extremely rude.
Samantha OOutstanding Customer Service, very tidy and well organized store front, extremely fast check out / in procedure. Highly recommend Blackfoot Uhaul!
Michelle KI had to wait in line for almost an hour to get the keys to the uhaul.
Rio GPick up and drop-off was easy, well organized. Good working vehicle and great customer service.
Cindy DTrailer lights appeared to be shirting out - worked sometimes. Also needed spraywash to get the mud off it (Sask plates).
Edward RThe staff were friendly & professional
Paul BAlthough we had numerous challenges when renting the pickup and returning it, We have to tell you how awesome the sales agent Precious was throughout our ordeal; this young lady was incredible with her level of customer service and followed up with us the next day to ensure everything was sorted out! Great job Precious!
Richard fThe location and the equipment (6x12 cargo trailer) are good. U-Haul's Roadside Customer Service, however, is absolutely terrible! My daughter had trouble unhooking the trailer when dropping it off after closing hours and the service person we called as of no use whatsoever. She was not able to provide any advice or any suggestions as to why it wouldn't unhook and her sole suggestion was to send someone to help but ONLY IF WE WOULD ACCEPT A $300 CHARGE!! I had to drive down to help my daughter and it turned out that a person had to both pull and turn the release on top of the hitch (and pull it very hard!) to get the tab/catch on the bottom of the ball to release. It was not something that was easy for a single person to do but the solution itself was relatively straightforward -- why couldn't Customer (lack of) Service have told us this? If you rent from U-Haul, pray that you don't encounter any issues whatsoever, no matter how simple, because their Customer Service will only help you if you agree to a $300 call-out fee.
Ken RCharged more fuel than actually used, even showing fueling receipt
Anderson MThe vans should be clean inside and outside. Clearly tell the customer to refill the fuel tank before dropp off.
Priska YHere we go again I can't say anymore how amazing these beautiful people are at this location just WOW. They are so amazing good at what they do and really know how to take care of there customers I really needed to get a truck and showed up in person and was able to get a truck that was available I walked out with a big smile and y'all don't even know how really good the staffs are there they treat there customers with respect and always makes sure they meet my standards i highly recommend y'all go to this location and see for your selves manager is amazing this location is managed really well just all around amazing staffs check out this location for sure you will be satisfied
jeff bI think it's outrageous that I was given a vehicle that did not have a full fuel tank. It was declared as 3/8 full but in actuality was slightly less than that. Furthermore, the policy U-Haul has of penalizing you for bringing back the truck fuelled to the level declared on the agreement is unacceptable, and not just because U-Haul declared my vehicle to have more fuel than it actually did. How can anyone refuel accurately without having fuelling the vehicle extra and eating the loss of funds to do so where U-Haul happily accepts the free gasoline without comping the customer? Dogsh*t policy and for that I'm glad I don't have to use them often.
Sean SIt took 3 attempts to get the hitch installed... Twice I was "contacted" to cancel/reschedule the appointment I had booked online as the time I had booked did not coincide with times the facility I booked at actually had staff on hand to do the install. The second time I actually showed up at the scheduled time to be told "your appointment is tomorrow - we tried to call you to change the appointment" (I was out of country w/ no cell coverage). The staff at Blackfoot were good, but the overall experience was an actual gongshow... If you can't accommodate the booking, don't make the location/time available on the website online booking system.
Kerry SI have dealt with the Blackfoot location a few times and have had a pleasant experience each time.
Terri MFine more people like Michelle for she makes your business enjoyable and wonderful Her presence makes it even coming there tired after the move just uplifting But I would check the mirrors they can get quite dirty please
lyman PThe cargo van was dirty at exterior. Everything else was fine.
Adrian BExtreme pathetic service. Highly disappointed. I booked the truck from NE and my vehicle wasn't available and asked me to go SE which was 25kms aways. $0,99 per kms they charge for their fault. I paid extra 50 dollars and 2 hours travel time.
Vivek TThe pricing is a little deceiving is my only comment. Staff absolutely excellent even though facing some technical issues.
Elaine AMy experience at the Blackfoot location was outstanding. The truck was ready on time and immaculately clean inside and out. The outdoor staff worked in harmony and they were extremely helpful in helping the dollies and blankets from my vehicle into the truck. The staff inside was as well outstanding. The woman who helped me was thorough and even acknowledged and thanked me for uploading my information. She was quick to finish the paperwork and then walk me outside. She assured my vehicle was safe where I parked it and then walked me to the truck. She assisted me - physically lifted me into the truck! She made sure I was comfortable in the seat and helped me made the adjustments! She definitely understands how to exceed great customer care. She has a real zest for life; someone who is positive, enthusiastic, passionate, curious and engaged. She has spread this enthusiasm to her team and they highly respect her as their MANAGER! The return experience was just as thorough as when I picked the truck up! I give U Haul Blackfoot my highest recommendation, without reservation. Je
Patrice NWe told the attendant about the battery and he didn’t seem to care
Erin dComputer systems were down, so we were over an hour late getting the rental, still had to return same time the next day. Staff was rude and completely unhelpful
Roseanne OStaff was amazing and great customer service. Made checking in and out very smooth and quick. Definitely would recommend this location to friends and family.
Kim WThe staff was very friendly and professional. They called me the next day after I dropped off as had left something in the truck. Very good customer service.
Kyle SI have been charge for extra furniture dolly and used only 4 hours.despite having reservations due to system issues tool Lot of time to get the vehicle. I returned it very quick should get cash refund.
Mukesh SThe female counter staff here really know how to serve customers. The young lady from Guyana was super professional and courteous, but went above and beyond when we couldn't get our unit back precisely on time by extending our rental by a few hours.
Calli Otruck had bald summer tires, and I was overcharged $150 on gas even when I returned it exactly as it was given to me (only half full tank). After talking to a few uhaul representatives i have been repeatedly been told the Manager from this location would be following up but that they needed more time to investigate this, and yet I have NOT heard back from them.
Freddy Mvehicle broke down
randy wThe only problem with this location is absence of any parking.
Tom MCab had content from previous driver and broken glass in the passenger seat. The windows did not show any breakage, so the glass had likely been there for some time. It drove like the parking brake was engaged, but I was assured everything was okay.
Brian MKeep doing what you are doing. Excellent product, excellent service, smooth trouble free process. Merci!
Jack KAmazing staff
Cameron Mmain issue was with the trailer I reserved ...or thought I reserved. I wanted trailer with ramp and motorcycle wheel chock built in to front of trailer. U-haul pics on the web and at store show the trailer I reserved(5x9) as being the only open trailer with both these features; however, when i arrived to pick up trailer the trailer did not have the built in wheel chock and i was told that trailer was very rare to have one and most/all the trailers only had the ramp . I had to build a wheel chock to use in trailer which I did not plan for. If the wheel chock is not standard for that one trailer size then U-haul needs to change their advertisements and descriptions for this trailer! Very disappointed trailer was not as advertised and that I had to build something to use trailer that I did not plan for.
Michael AThe ladies in this location were extremely rude and I assume they were talking about us infront of us, we didn’t understand what they said as they were speaking different language
Majd ANothing to improve. I was impressed by the team's positive attitude and efficiency.
Alexander BGood service, thanks.
ZEYED MI am a frequent customer here and always welcomed with a smile and friendly conversation. Customer service inside and outside is outstanding.
Gillian BAlways a pleasure to work with. Great location, amazing staff. Thank you, Royal Moves
Danny VOooh yeah here we go first off I like to thank all the staff at this location for being such an amazing beautiful and kind peoples I highly recommend y'all come threw this location they will make sure you are very satisfied with there business they provide you I can't say nothing but the up and most respect to this amazing good staff they have here y'all need a U-Haul well if you don't believe me go check it out for yourselves and you be saying the same thing I'm saying on here how amazing these people are over at this location I rented there truck they made sure I was very happy with everything before leaving there location just off Blackfoot 6 St SE
jeff bs/o
stephane dEverything was great. Truck was great. Staff at pickup and drop off were a pleasure to deal with. Could not have gone smoother. Merci.
Paul MNothing Stay Great!!
Kimbele LExcellent customer service, the guy at the front desk was great. He assisted with all our needs. The girls outside were super great. Keep up the great work
Elijah ONothing was good
Kimbele LThe trailer we rented was super dirty. Not a huge deal, but I was surprised.
Mari AThe truck was not clean, but it wasn't excessively dirty either. The inside had some broken glass. The brakes were terrible, warped rotors or drums I suspect? An opened package of blankets were left inside, I was worried that I'd get charged for them, I was not, thumbs up. Merci.
Dick SBest location in the city! Thank you for always making the magic happen, Royal Moves
Danny VBest location in the city. Amazing staff, lots of parking and the equipment is always clean. Thank you, Royal Moves
Royal Mdo not power wash trailers as the sliding door was frozen shut and cause concern that it could be opened or closed. needed help to open thought the sliding door was broken.
Robert MGreat and very nice people work there
Ibrahim JALLL and all its been a great service from this location and I'm very very happy with the lovely staffs that are working there they are the best people I client could have when renting from there services
jeff bThis was the first time we rented through UHaul. Would highly recommend
Alex WThey put non-standard tires on the truck in a super snowy day with icy roads! And guess what if you stuck in snow, they gonna charge you $415! Can you believe it?! The customer satisfaction is like a joke for them! I am so sorry that I had to rent from these guys that don't care!
Mojtaba KThe tires was non-standard and the weather was snowy! The truck was slipping! We stuck in snow thanks to your tires! I'm gonna send the inages of tires to CBC news and wherever I can to let people know how you treat your customers
Mojtaba KMichelle was the most helpful person I've ever met in any company, if it wasn't for her renting a truck is boring and just a chore for moving but she made my reservation an experience to remember. Thank you very much and I am looking forward to the next time I need a U-Haul. She deserves a raise or promotion she's very talented and hopefully is treated accordingly. - Q
qaahir KCheck engine light was on and had issues with the mobile app.
Cameron R