Customer Reviews for U-Haul at Blackfoot Trail

14 863 évaluations

5519 6th St SE   Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

(403) 253-4335

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(403) 253-4335

5519 6th St SE
Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl W. 
Évaluation :
5

I'm at a loss for comment at this time.

Grae S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick A. 
Évaluation :
1

When a customer reserves things, it doesn't mean first come first serve. If that's intended you need to change your website as it's very incorrectly labeled Also there was an employee's pen Ink that exploded on the car seat which got on my pants.

Bradley R. 
Évaluation :
5

Excellent customer service. Great staff with great encounter and greeting.

Hadi R. 
Évaluation :
1

I reserved a truck and a furniture dolly, when I arrived in the store, no dolly were available, only for sale. Other than that the truck had some oil smell and they tried to blame us when we returned. The staff was unprofessional.

Mario C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tolu B. 
Évaluation :
3

Regular corporate client. Will not rent from uhaul again. Charged for fuel i didnt use, refunded then charged for mileage i didnt use. Manager rude and wouldnt let me even speak. Still not resolved.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya L. 
Évaluation :
5

Staff were great Very helpful

Joseph G. 
Évaluation :
5

Erin and Michelle are shining stars in a dimly lit industry. I would come to see them again for my future U-Haul needs.

JUSTIN S. 
Évaluation :
5

Fast truck one way drop off. After a long move it was great to have fast and efficient staff to deal with when returning our truck.

SEUNG E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Israel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon H. 
Évaluation :
5

Great service

Michael A. 
Évaluation :
5

Merci

Clifford N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

The Staff at the Blackfoot location were outstanding!

Roy D. 
Évaluation :
4

The staff were super! This is the best Uhaul customer service experience I have had (normally long waits, extra charges or the thing I rented isn't at the pick up location). The only complaint is that there were 4 staff inside on Saturday that either were not wearing masks or wearing them below their noses. One staff was eating her lunch at the till (this could be that she doesn't get a proper lunch break...). It was a little gross watching the juices from her apple fly all over the desk and computer. And the outside guys kept coming inside without their masks on properly either. I am not the mask police...another customer actually said something, but I was thinking it too.

Madelaine V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia Susan J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
4

Warn us about the grossly high fuel consumption of the 26ft vans. We went 95 miles in total and achieved only @ 8,75 miles to the US gallon. We likely would have selected the smaller 20 ft van or even a 16 ft long open trailer if we had known of the excessive fuel costs of the 26 ft van.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingrid H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lacey S. 
Évaluation :
4

App would not recognize my location. Reopening the app had no effect. Had to go to the counter. Counter staff was excellent. Would probably just go to the counter in the future.

David S. 
Évaluation :
4

Self pick up just didn't work, had to go to the desk inside. The verification system kept calling the alternate phone number I provided for verification and anytime they would try and pick up, the phone would hang up. Never got passed the first screen.

Benjamin C. 
Évaluation :
5

outstanding staff very friendly and knowledgeable

Frederick A. 
Évaluation :
4

There needs to be more than one girl on the desk. There was a line up and she was also answering the phone as she was serving us. She did a great job but she will burn out and you will loose an awesome employee if she has to keep that up.

Gail M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hubert M. 
Évaluation :
5

My phone number is 306-717-0661 I would like very much to receive a phone call about another location that I need to talk to somebody about

darren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Detlef K. 
Évaluation :
5

outstanding staff very friendly and extremely helpful.

Frederick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica D. 
Évaluation :
5

Great Service

Garnett B. 
Évaluation :
5

Quick in and out. The lot staff was very supportive. Merci.

Leon D. 
Évaluation :
4

There needs to be an express checkout line for customers with pre-booked rentals.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Service was quick and professional. All staff were helpful and informative. An excellent experience.

Loraine C. 
Évaluation :
5

Service , pick up and drop off went smoothly and efficiently! Counter staff was friendly and helpful . Our van was not clean on outside ( windows/ side view could gabe been cleaned poor) other than that it was a good experience!

Lise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
1

First of all, I booked my cargo van at a different place and uhaul changed it last minute without letting me the new location which caused lot of trouble and extra mileage which I had to pay! Second, I booked the van and a dolly but at the new pick up location they said they don't have it! This was horrible and caused me more trouble during the move. Third, I drove the van for only 40km and put 20liters in it! Even a van with three engines shouldn't burn that much and I suspect it wasn't full tank when they gave it to. Fourth, when drop it of, some in the yard took the van from me and said you're good to go and you will receive the receive the receipt shortly in your email. To this date I haven't received any receipts and tried to call them multiple time but all they do they just put you on hold with no response! Last time I was in hold for 25 minutes and then hung up. Overall, the whole process was a nightmare and cost me a fortune to drive a cargo van for 40 km! I need someone in this big organization to answer me and clarify why I should be stranded like that and pay so much for something called affordable moving!

Nima G. 
Évaluation :
5

Have truck not parked behind other trucks for pickup time. I had to get someone to move another truck out of the way.

Adam K. 
Évaluation :
5

Very helpful customer service and yard guy was right on with his quick service!

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramin H. 
Évaluation :
5

Young lady who checked me in was excellent. Outdoor staff were helpful too. The van was dirtier than I expected. Drivers door was damaged, Gas tank wasn't completely full.

Carol N. 
Évaluation :
1

mileage was wrong went in and told her still wrong on invoice. The seat and steering wheel was dirty. the Gas cap is broken. Oil change required on

Edward L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrol R. 
Évaluation :
5

Great service with friendly stuff

dawit K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick W. 
Évaluation :
3

Maybe try telling the customer that the trucks leak like a waterfall and that half of there shit will be soaked with water….. thanks guys, don't worry I love having to replace half my shit

Jesse D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Store was very busy at lunch time. There was only 1 person assisting customers at the counter. She was very good but people were lined up waiting.

Jeffrey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura R. 
Évaluation :
5

The office pickup staff were fantastic. I can't say enough. But the vehicle was not cleaned at all. We had to scrape a ton of bugs off the windshield to even see out.

LINDA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

All was good!

Kelvin F. 
Évaluation :
3

Key to lock the back was rusted in the lock and the radio didn't work.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadeem M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dieter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pascal P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
3

Service was very slow, quoted rates where bizarre and illogical (is the actual pricing some kind of secret?), place was dirty and a bit unpleasant, but it worked in the end and the final price was reasonable

Kieran W. 
Évaluation :
4

The fabric that lines the inside of the cab roof was starting to peel off the roof at the windshield edge and could obstruct the view of the driver if it were to peel off any further was tempted to cut it off myself but didn't want to be charged for damages.

Jason C. 
Évaluation :
4

I thought I ordered a 20ft van but ended up with a 26ft witch cost more

Stephen B. 
Évaluation :
3

The disconnect between the American Booking agents and what is going on in the Canadian stores is ridiculous. I felt bad for the understaffed locations I've been to because they are overbusied trying to fix other people's mistakes.

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Algirdas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

rental was easy and efficient, drop off and return was quick!

Tony M. 
Évaluation :
2

I'm disappointed in the level of service I received. I was sent multiple emails about the process and what to do when i arrived at u-haul (none of which actually happened). I had preordered my truck weeks in advance and I ordered moving blankets, I ordered a utility dolly and a furniture dolly. When I arrived at the counter I also picked up two box cutters when I arrived which I didn't receive. I was the first customer basically when I arrived there and it didn't seem like the girls knew what was going on because it took an exceptionally long time to check me out. I was told they did not have the furniture dolly (which I prefer-ordered weeks ahead of time). Being the first customer of the day, I find it weird that no furniture dollys exist in a company that is all about moving and truck rentals. You advertise this being available, why wasn't it? When things were done at the till I was told to take my piece of paper to the man waiting outside and he would tell me what to do. I waited for five minutes before anyone realized I was there and he said to just get in the truck and go. I asked multiple times about where to park my car as I was moving by myself. I drove down there myself and I wasn't offered anywhere to park my vehicle. This is extremely important for a company that rents vehicles. If you don't tell your customers that there is no parking or that they should be dropped off by a family member or friend, where are they supposed to leave there vehicle? Are we supposed to take transit down there. When I got in the truck, the floor next to the pedals had been cleaned with some sort of very slippery substance because I blew a red light as my foot slipped right underneath the pedal. It was way too slippery and I thought it was me that missed the pedal until I saw the shiny floor and knew right away a cleaner had been used but not wiped up properly. Not the kind of thing you want under the pedals trust me. I never recieved my blankets either. All in all moving was much more stressful than I had planned weeks in advance. Can someone explain to me what happened?

Matthew J. 
Évaluation :
1

You lost your dolly and charged me for it. I will never use your company again.

geoffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeevan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Detlef K. 
Évaluation :
5

Michelle was very helpful and we appreciated her customer service.

Jerry T. 
Évaluation :
4

Customer service is good even though this location seems very busy. Both pickup and return went very well. The staff do what they need to deal with customers in a timely manner.

Werner W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luke R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marius U. 
Évaluation :
5

The woman at the service desk was friendly and efficient. The guys doing the check out and check in were great. Fantastic service and great trailer for moving my motorcycle.

Cameron S. 
Évaluation :
4

Long Wait time for picking up. 1 person working and 4 people in lint. Took almost 40 min for paperwork even though I had completed all documents online

Altaf H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronaldo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice A. 
Évaluation :
5

Great customer service from front desk and in the yard!

William M. 
Évaluation :
5

The GM Michelle was OUTSTANDING with her customer service.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

We found a lunch behind the seats. When we were looking for something we dropped. The new pick up with no interaction did not work. The staff did a good job getting us the truck and on our way.

Trevor B. 
Évaluation :
5

Great service. Not like other location which wasted my time

Alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John '. 
Non les évaluations ont été soumises pour cet établissement.

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