Customer Reviews for U-Haul at Blackfoot Trail

15 078 évaluations

5519 6th St SE   Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

(403) 253-4335

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(403) 253-4335

5519 6th St SE
Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Repeat uhaul user over years, one of the best experiences to date.

Cody R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Amazing as per usual! Thank you, Royal Moves

Royal M. 
Évaluation :
5

Excellent service. General Manager, Michelle, was very friendly and helpful. Je les recommande fortement. 

Paul L. 
Évaluation :
5

Updated photos after each customer.

KEVIN C. 
Évaluation :
5

Always a pleasure. Thank you, Royal Moves

ROYAL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Igor M. 
Évaluation :
4

The van should have had winter tired for Calgary winter weather

Andrew D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harry H. 
Évaluation :
5

Nothing. The service in pick up and drop off was efficient, professional and seamless.

Melanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
4

Your location access is extremely poor, you are situated on a 1 way road with terrible access, I have previously decided years ago not to support businesses on your road and I didn't pay attention to your exact location otherwise I would not have done business there, the product and service was satisfactory especially given the unruly circumstances surrounding the Covid restriction scam in place at the time.

erek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akar Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

The staff were friendly and helpful. Michelle did a great job getting my trailer hooked up.

Calvin S. 
Évaluation :
5

Incredible staff and amazing service. Thank you!!

Lajos T. 
Évaluation :
5

The young lady who was running the office was excellent

Gennaro E. 
Évaluation :
5

Nice lady that helped me was awesome,

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob G. 
Évaluation :
4

The van I was given had debris in the back. This didn't impact my belongings but is worth mentioning. The woman at the counter was professional and thorough. The friendly attendant sanitized the van cab prior to handing me the keys. He patiently answered my questions while the vehicle warmed up.

Johnena S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cooper F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph K. 
Évaluation :
5

Thank you for excellent service !!

Martin H. 
Évaluation :
5

I was charged for 2 periods when I had the equipment for only 1 day. Not impressed. I have used this location many times.

ALEX S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
5

The vehicle was great â€"and ran well l. I just want to note that the engine light was on. Not sure if it was on when I took the vehicle, but I noticed it after about 5 mins and it did make me nervous in minus 30 temperatures.

Giacomo D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah D. 
Évaluation :
5

The woman who helped us was very kind and friendly. Also very efficient and thorough. The truck was clean for sure.

John G. 
Évaluation :
4

The customer service rep at the location was great to deal with. She was very helpful during the pickup and drop off process. The self serve option was incredibly frustrating and didn't seem like it worked. The truck we had booked was not at the front of the row and was buried behind other trucks. When we hit the “I can't find/access the vehicle” we were directed to the call center page where we were told to just wait for the store to open (30 mins after our self serve pickup time) as that would be the easiest; if that's the case why have a self serve option?

Sean A. 
Évaluation :
4

the Truck to old

DANIEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorraine R. 
Évaluation :
2

Pick-up location was changed an hour before pick-up. Extremely inconvenient and meant extra expenses for me to pay movers at a start time I could not make as a result. I also reserved a dolly which was not available. Clerk at desk was unhelpful, unsympathetic and came across as rude. I would not recommend your company.

HUMPHREY G. 
Évaluation :
5

The lady who checked us in was lovely. She worked quickly and answered all my questions. The man who received the vehicle we rented was also very helpful and kind! Great service thank you!

Sara C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yasser A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray K. 
Évaluation :
5

Thanks again folks!

Gregory P. 
Évaluation :
4

if the pay for blankets they should be on the truck, also it sure not have summer tires in Dec in Calgary.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond K. 
Évaluation :
1

Truck's battery was dead after we fueled up. We had to wait about an hour for a roadside assistance. Batteries need to be checked regularly. Then there was also a communication issue that after we dropped off the truck an assosiate called me to look for the truck.

Hyejin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen V. 
Évaluation :
5

Smooth use of technology for speedy check-in and check-out.

John M. 
Évaluation :
3

I booked a 15 foot truck a week prior to pick up, mix week I was informed I had to go to a differentiation to pick it up. While on the way to pick up the vehicle is I was called and told to go to a third location 20 minutes in opposite direction. While driving to the third location I was called again and told I should go back to the previous location. And a 20 foot truck would be there. While waiting for 45 minutes, which negates any advantage of using your preregister site, I found that they had three trucks they could not find keys for, when I asked for any truck at all the lot manager asked if a 15 foot was ok. So multiple calls that had me going back and forth across the city and an extremely long wait I finally got the truck I had pre ordered. Also 4 people that were in the store were not wearing masks in violation of provincial requirements and were served by a staff person also not wearing one. All in the security cameras if you want to verify. Not the best experience.

D'Arcy M. 
Évaluation :
1

Don't allow me to book a vehicle at a location where it is actually never available. There is no information on what you actually have to do for the online check-in and the process itself is cumbersome and irritating.

Jesse A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy E. 
Évaluation :
5

All Good!!

Kamal Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Management at this location is beyond perfect! I've used many U-Haul locations in Calgary as I am an avid classic car collector. The car haulers are not always available at this location so I am forced to go to other locations. If I could deal at this location each time I would. And it isn't the closest or most convenient to my location. I can attest to the manager performance as I often used this location prior to her taking over. Her staff are a mirror to her professionalism and are a pleasure to deal with. You can tell that they want to offer their customers the upmost customer service not only to please her but the customers as well. Over all the best U-Haul store in Calgary with out a doubt and all because of her! Amazing! Amazing! Amazing!!

Patrick P. 
Évaluation :
5

Staff were great. Friendly and efficient.

Adam W. 
Évaluation :
5

Great location. In and out! Exceptional experience.

Royal M. 
Évaluation :
5

Amazing customer service and incredible staff. Thank you 😊

Royal M. 
Évaluation :
5

Amazing staff, great equipment and efficient. Always a pleasure :)

Royal M. 
Évaluation :
5

The rental process was smooth and efficient with friendly service. Good job.

Lyle G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

It was a really easy and smooth pick up and drop off process. The staff was really friendly as well

Sinead M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
5

Everything was great. Everyone was friendly. Was quick and easy. Thanks

Jason W. 
Évaluation :
4

Michelle at blackfoot was great. Such an upbeat attitude and great customer service, definitely a wonderful asset for u haul.

Francis B. 
Évaluation :
5

Excellent friendly service and staff - Very happy with the experience

Dale M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent S. 
Évaluation :
5

THANK YOU!

Minh L. 
Évaluation :
3

More people working at the counter inside... stood in line for way too long

Brian W. 
Évaluation :
5

EXCEPTIONAL :)

Royal M. 
Évaluation :
3

The trucks were all dirty. The initial one I was supposed to have was dirty with empty coffee cups and stunk of smoke. I'm pretty sure the tires on the truck I ended up with need replacement because they slid on the slightest snow or ice. The key drop box wasn't obvious so I had to had the key in.

Raina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mengni W. 
Évaluation :
5

We rented the same truck last week and the issues were the same . The e brake light stayed in and an alarm stayed on while driving

Nicholas M. 
Évaluation :
5

Never an issue, always a pleasure :)

Royal M. 
Évaluation :
5

Probably the 20th truck rented from this location in the last 10 days. Always a breeze and always a pleasure to work with. Thank you for the exceptional customer service!!

Royal M. 
Évaluation :
5

Michelle and the staff are fantastic to deal with! Always short lines with happy staff makes customer service a top priority. Thank you for your hard work and exceptional service. Yours truly, Danny

Royal M. 
Évaluation :
5

Amazing service from all staff!!

KIRSTY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor G. 
Évaluation :
2

Why was I charged $20 for after hours? It's a drop?

Van O. 
Évaluation :
5

Keep up the great work! Thank you for making truck rentals painless.

Royal M. 
Évaluation :
5

Staff are kind and excellent in helping me. When I last rented a van, I forgot my disability placard in the van. Manager, Michelle and Taisha ensured I got it back, as I would have had to take a taxi again at a cost of $40.00. Their customer service is incredible for me as a senior.

Terry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Nothing everything was ready in time and we didn't have to wait. Many thanks

Denis P. 
Évaluation :
5

Very helpful staff, thank you.

Tony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad B. 
Évaluation :
5

You have the most amazing staff. Can't think of anything to improve in my many many trips to this uhaul location.

William L. 
Évaluation :
5

Quick, and flawless...

Robert M. 
Évaluation :
5

Your Staff makes the whole experience Seamless, thank you

Herbert O. 
Évaluation :
5

Friendly and helpful

MAX T. 
Évaluation :
5

Amazing location. Always friendly staff, plenty of inventory and efficient. Thank you for the exceptional service!

Royal M. 
Évaluation :
5

Nothing comes to mind

Don D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George F. 
Évaluation :
5

Very nice and clean place. The gentleman that has helped me as soon as I got there, parked the truck and finished up with the remaining bit of paperwork. He was very kind and helpful. I would recommend to anybody to go to this location, they have fairly new trucks and it appears that they do good maintenance on them.

Chase J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kory K. 
Évaluation :
5

Service was great and quick

Robert D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassandra S. 
Évaluation :
4

Booked a panel van rental via phone which was easy. Store/lot staff were very helpful. One improvement would be to have some short-term customer parking available; a place to leave your vehicle when using the U-Haul rental. I will book from this location in the future.

ron P. 
Évaluation :
5

Excellent customer service.

Marizen A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA L. 
Évaluation :
5

Great staff, good prices and equipment is always clean. Merci.

Royal M. 
Évaluation :
4

Generally helpful and attentive to customer service

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dermot O. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

Retour
Haut de la page