Customer Reviews for U-Haul at Blackfoot Trail

14564 évaluations

5519 6th St SE   Calgary, AB T2H1L6
(@ 53rd Ave)

(403) 253-4335

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(403) 253-4335

5519 6th St SE
Calgary, AB T2H1L6
(@ 53rd Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The service attendants at the actual 58th Ave. location were good to deal with. Booking from outside the city for a one-way/drop-off was awkward. U-Haul seems intent on forcing people to accept digital correspondence, email and text only. They were unable to get my street address or email address correct after repeated attempts, so I received no copy of my contract until arrival to pick up the rental. Travelling several hundred kilometers to pick up a truck, my email was not accessible, and I don't carry a cell phone with a data package. On pickup, I was advised that a printed copy of the contract was not possible. An exceptionally pleasant customer oriented attendant at another desk sensed my frustration and was able to respect my need for a copy of my contract and subsequently printed a hard copy for me. Make sure you ask attendants to read back information so you can get them to correct it in advance!!!

ken F. 
Évaluation :
5

Very helpful staff made a stressful moving day a little lighter! Awesome.

Megan R. 
Évaluation :
5

Reserved a dolly and there were none available when I was picking up. Not a big deal but the site should not allow me to reserve items that won't be on hand.

Robbie S. 
Évaluation :
3

Have more than one person working at the counter. Be more accurate with the estimates and charges. I booked for two days, only used it one day and was still charged the same amount!

Jason S. 
Évaluation :
5

- include a (optional for a fee) dolly and blanket in each car you rent

SAMEH SALAH EI M. 
Évaluation :
5

Everything went flawlessly. Great job!

Bradley T. 
Évaluation :
5

I use the app to do after hours drop. When I take a photo it will not upload . Thus making it impossible to do an after hours drop . Pls fix

Joseph-Rheal G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
1

I got over charged for km's and gas although we made picture of kilometers when picking up the van and also after we returned it. Next time I will not leave the parking lot unless someone will look and make a notes in front of me after return.

Blanka J. 
Évaluation :
5

The best people. Effective, hard-working, and welcoming.

Christian M. 
Évaluation :
5

Friendly Staff :)

John L. 
Évaluation :
1

I had two breakdowns that I called U-Haul for and 3 I fixed on my own. The trailer was a POS and I shouldn't have been charged for it. Then after I dropped it in the condition the told me to leave it in they charged me. Cleaning fee. I'll never go to U-Haul again. Jeff MacLean jeff_allan_maclean@hotmail.com  59 Frenchmans Road Oakfield, Nova Scotia  B2T 1A9 +1(902)323-0267

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
3

Originally booked truck to be picked up in Calgary and returned in Pincher Creek, which was an option on your own website. Was told less than 24 hours before picking up truck it couldn't be returned to Pincher Creek so we decided to bring it back to Calgary which means paying more for gas and having to keep it for another day. When we picked up the truck it was supposed to have 24 moving blankets with it, when we asked the employee about them he pointed at them from his chair and then just sat there while we hauled them to the far end of the lot. Was given a few different location options in Calgary to return the truck, again from your own website. Get to the location and are told we can't return it there even though it was one of the locations we were given from your website, we get to the second location we were given and they are already closed. Luckily the employee there was actually helpful (for the first time during this ordeal) and took it from us. Then I'm charged 20 $for an after hours drop off fee plus the extra time we had the truck. If your own locations can't handle these trucks of yours then don't have them as options on your website, and definitely don't send people to locations that are already closed. If I ever need a moving truck again I now know where not to go.

Steve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree V. 
Évaluation :
3

Booked with Michelle, awesome lady. Picked up with a gentleman who was efficient and knowledgeable. The return gentleman had a giant stick in his butt, zero customer service, felt cold and as though we were doing something wrong and in trouble. The clerk inside was very nice and friendly but could not understand us so there was a lot of repeating. All in all, i wound return butt how for the best that i don't have to interact with outside guy again.

Priscilla S. 
Évaluation :
5

quick and helpful staff. would definitely recommend this location as it has never let me down

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart G. 
Évaluation :
2

The customer service was really bad. My reservation was originally for 1000 9 Ave SW location, and it was changed to Blackfoot trail without anyone calling me to confirm or explain. When I arrived, I was asking to drop off at the original location (near my home) instead of Blackfoot, and the person at the desk wouldn't help me at all. They wouldn't even explain why, they just gave me a really bad attitude and basically told me that I could either accept the truck without question, or leave without it. No effort at all to help me. The truck was great, and I was able to finally get help later in the day by a lady named Danielle at the Southern Alberta Scheduling call-in number. Danielle made a really bad experience good again, and I would really recommend her as a great employee. However, I would never recommend the Blackfoot location again because of the bad customer service there.

Adam P. 
Évaluation :
1

Staff was rude. Truck was dirty. Fuel charge was way off. 35 $to drive 33 miles!!

Kevin W. 
Évaluation :
4

Laura was great at the desk as there were some technical issues. She kept her cool and made things happen. She also followed up with a drop-off alternative. On a less positive note, the truck was not clean and the fuel was not full. Finally, the temporary paper license plate had been severely water damaged and was illegible.

Sherry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adedeji A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

adam M. 
Évaluation :
3

Truck was at the wrong location when we got there. So had to travel to another dealer to get the truck. Then there were no dolly's where the truck was so had to go back to the original dealer to get the dolly. Ended up being a hour and a half later before we left the dealer (11:30 am) pick up was at 10:00 am. And we had to pay the kilometres to drive to the other dealer and pick up the dolly. Then the employees have the audacity to say ‘be back by 2'. We got out task done and just made it back in time. Super disappointed, all we needed was a pickup truck and a dolly for 3 hours but instead we ad we paused for a stressful day full of uhauls problems we were required to fix. I retract my ‘super disappointed” comment, I'm disgusted with Uhaul's organization and customer service.

Kara J. 
Évaluation :
4

The staff were effective and friendly. It was quick in a out. Thank you as you made moving day very easy.

Neil R. 
Évaluation :
5

Everyone was sooo nice at this location! It sounds like uhaul had some sort of system disaster though. When I came they had given my pickup truck to someone else and gave me a giant truck instead, and when it was all done I got to come back for a refund. But one of the guys at the drop-off met me outside when I came back with the truck and it was totally seamless. Awesome, friendly people at this location and I would definitely use uhaul again! And I love the animals on the vehicles. I got the camel.

Justin Z. 
Évaluation :
4

The approval time for mobile pick up is too long. Not sure if this is a location or an app issue.

Fergal D. 
Évaluation :
5

Excellent service from the booking to the return. Called the same day to rent.

Leonard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aron J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie J. 
Évaluation :
1

I was instructed to park in the vacant lot(Prestige Granite & Stone) next to the Uhaul location and was issued a parking ticket. When I asked if Uhaul would cover the ticket I was told no. They knew people were being ticketed and were still telling people to park there, absolutely unacceptable!

David K. 
Évaluation :
5

nice service, really happy to work with this location, thank you.

Zeyad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
5

The guy that check in the equipment was outstanding and thorough. Very pleasant.

George R. 
Évaluation :
4

Not impressed with leaving vehicle so empty of gas and us having to work out how much gas is needed--great for you bad for customers

Fred G. 
Évaluation :
1

One representative was very nice. The other lady was very rude. She clearly has no idea about customer oriented services. Accused your customer "this person was always late", you have to think about it to say that. Rented lots from Uhaul last year, was treated like that make me speechless. Piece of shit! Done business with Uhaul.

Minglin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jairo S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine F. 
Évaluation :
5

All the employees were very nice to deal with .

MONTE D. 
Évaluation :
4

Nothing, all good

Shane L. 
Évaluation :
5

Thank You. Blackfoot has been our go to UHaul location for many year for a reason. Very busy store but the staff still make it seem like you are their #1 reason to be in business.

Frederick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDAL M. 
Évaluation :
5

We were charged additional mileage and it was not taken in to consideration how we were inconvenienced. Again the worst service and company to deal with, never again!!!

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chirag B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Been renting trucks for years coming from a live entertainment production background. Pricing is great and the service was quick and easy. Reserved on line ... 10 minutes in and out on a busy Saturday afternoon. Staff was friendly and efficient!. A+

Christopher S. 
Évaluation :
5

The drop off was fast and the staff was quite helpful and accommodating. I would highly recommend this location to anyone to drop off or rent of any Uhaul unit. This made our move from Ontario to Calgary Alberta a wonderful experience. THANK YOU

GEORGE G. 
Évaluation :
5

All of the staff are friendly, courteous and professional. The best u-haul site i have dealt with. Two thumbs up!

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
4

trailer had not been swept out by previous customer? 4-pin connector was loose - not sure if it was your end or mine; signal lights worked intermittently. not sure why I was asked to copy my driver's licence online and on telephone - I did both. Staff were excellent to work with.

John W. 
Évaluation :
5

Michelle is wonderful! She is very professional and very friendly!

Florin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent M. 
Évaluation :
5

Absolutely incredible service, the ladies there made everything really easy. Great team.

Tayla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

The staff are very polite and answered questions promptly. No other comments.

Reynaldo T. 
Évaluation :
4

Staff were friendly and knowledgeable. The equipment was clean, worked well, and was affordable (best price in town). I will definitely be coming back to U-Haul in the future.

Gianmarco G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dwayne E. 
Évaluation :
5

Person that checked me in and then out after rental was fabulous!

Murray P. 
Évaluation :
3

See above.

doug W. 
Évaluation :
5

Excellent staff!

Randall K. 
Évaluation :
1

Find my keys

Levi E. 
Évaluation :
1

This is a notoriously complicated location - too busy, too small to handle the fleet and deeply under-staffed. Staff did their best to deal with the volume of customers, always running around, but it took me over 40 minutes to complete the rental and drive away with a trailer, something that should have taken no more than 10 minutes. They had to shuffle fleet and customer vehicles around the lot to maneuver, the system crashed during check-out... Quite frustrating. Self-service return after hours worked quite well.

Renato B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carlo E. 
Évaluation :
3

Unrelated to this location: On the business end the daily phone calls before the trailer was even due back was completely unnecessary. Borderline harassment. Not sure I'll be renting again, may be easier to buy a trailer and sell it at your destination.

Mandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger C. 
Évaluation :
4

Great front desk workers. Super nice and very personable. Helpful guys during drop off. Website was a little tricky to navigate when I was booking online.

Ann M. 
Évaluation :
5

The only thing I can think of is better signage for after hours return parking. I'm really reaching with that as I've used U-Haul Blackfoot several times for moving supplies/rentals And everything just keeps getting better keep doing what you're doing thanks

Craig B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

Got exactly what I reserved. In pretty reasonable shape for a moving truck, no complaints. Just take pics and videos yourself of all items, fuel, mileage etc. just in case, but that applies to all rentals not just UHaul or here.

Robert C. 
Évaluation :
3

This is a very busy location. When I walked in I was 8th in lone and even with prebooking I waited almost 30 minutes before it was my turn. The staff were great but not enough staff to meet the customer demand

JOHN P. 
Évaluation :
2

The staff was friendly and customer service oriented. However, it appears the operations processes are in need of tightening up. There were several issues, including not having the extras I ordered online, (furniture dolly, appropriate amount of furniture blankets. Then was given a truck with extensive damage. They then switched out the truck last minute for another one without damage. The second truck only had half a tank of gas. I filled up to a full tank and drove to my destination. I did not use all the gas I put in. Uhaul then said I had received the truck on a full tank and charged me more for my gas. Then I called for a refund but instead of getting a refund, I got charged the same amount again. Not only that, the end destination said the contract had been updated that I took two trucks, when in fact, I only had the one truck. All staff I spoke to was friendly, however the operations of this company is very poor and in need of cleaning up.

Jessica C. 
Évaluation :
5

Yes, I would certainly do business again with Blackfoot Trail. Again, flying colors amd 5 stars to Michelle.

Mary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackecnie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baher B. 
Évaluation :
1

Whatever you do commit with customer fulfill.

Zeshan Q. 
Évaluation :
3

Wait times both on the phone and in person were very long. Checking in ahead of time didn't expedite the process at all.

John A. 
Évaluation :
5

Everyone was kind and courteous.

Jonathan W. 
Évaluation :
1

This experience was a hassle from start to finish. I selected 24/7 pickup for our rental because we were on a strict time schedule. Mobile check in didn't work because the system didn't recognize my location, so after repeatedly trying and adjusting all location services that were suggested, I gave up and went inside to check in. That part was fairly smooth. Returning was crazy. I pulled in and someone approached right away to check me in with his mobile, but right away there was a complication with the mileage amount and the fuel amount - they both showed an amount that I had corrected on the system when I picked up the vehicle, but somehow that transaction wasn't registering. The fellow tried a number of times and it wouldn't work - it kept overcharging me - so he said I'd have to go inside again to get it resolved. I went inside and waited in line for almost 10 minutes while two customers ahead of me were served. There was only one staff member at the counter which was very understaffed for such a busy return time of the day. The girl who served me kept asking me the same questions over and over, kept writing numbers down on her pad, and adding and subtracting, and asking me to repeat myself yet again. Finally after 20 MINUTES another staff member came to help and he couldn't figure it out either. Finally after 10 more minutes yet another staff member came to help and finally with three of them they figured it out. Each new person that came along had to ask me the same questions yet again until I wanted to scream. Finally 40 MINUTES after I pulled onto the lot the return was complete and I was charged the correct amount. I asked about a discount for my trouble such as comping the insurance charge, comping the rental fee, or something else, but they all just laughed. I have been using this location for years but I will not be returning to this location again. Extremely poor customer service!

Jodi B. 
Évaluation :
4

Parking was difficult to find at first, but eventually found a spot to pick up the vehicle and the employee showed me a spot around back to park. Would be nice if these spots were marked for U-haul clients.

Robin N. 
Évaluation :
3

The service was expected as it's my second time using Uhaul. I had reserved 2 furniture dollies and on pick up there was none to be given. I had to go to Home Depot to buy furniture dollies at an extra 100,00 $ expense. Perhaps Uhaul should charge a higher damage deposit on non-returned items to ensure stock for ongoing/repeat customers.

Travis F. 
Évaluation :
4

Michelle was great. She explained the entire process to us and made us feel like she really wanted us to have a positive experience. Thank you Michelle.

Susan B. 
Évaluation :
1

Quoted different prices when I booked and charged me more then what was expected. Will not use Uhaul again .

Mackenzie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hadgu K. 
Évaluation :
4

No complaints. Went quick and smooth.

jeffry C. 
Évaluation :
4

Online booking didn't complete correctly. The full charge was paid for but for unknown reason the sales tax was not. The rep had run another payment for just the sales tax.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
5

Front end staff very pleasant and efficient.

Douglas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia N. 
Évaluation :
2

Costumer services was terrible. It was impossible trying to get a hold of anyone by phone or email and the employees I dealt with were very poor at explaining the rules on extensions and were rude when I returned the truck. Overall the truck was great but the staff was miserable

Stephanie S. 
Évaluation :
5

The one who helped in this location was fantastic.. sorry I forgot to ask her name..

Mary F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos Z. 
Évaluation :
2

Do not have the option to rent a dolly when renting online if they don't keep one for you to use at the location and just give to someone else. Very frustrating part of my day.

Kolt H. 
Non les évaluations ont été soumises pour cet établissement.

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