Customer Reviews for U-Haul at Camp Wisdom

2097 évaluations

7015 S RL Thornton Fwy   Dallas, TX 75232

(214) 371-2142

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(214) 371-2142

7015 S RL Thornton Fwy
Dallas, TX 75232

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELYN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelli S. 
Évaluation :
5

Truck hard to turn to start. After a few gigs and turns it finally turns over.

Barbara F. 
Évaluation :
1

Have additional equipment available. I've used this location for many years, but, now I will not come back again.

CAROLYN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRUZ G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenia U. 
Évaluation :
5

Have more trailers available so we can have more options to choose from

DARRA J. 
Évaluation :
4

I feel the staff were very helpful and welcoming.

Maria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
1

There was only one person working this location and the wait time was very longggggg

Roderick A. 
Évaluation :
1

This Uhaul store is unorganized and the staff is very unprofessional. They are not installing equipment correctly which could cause major safety issues. Me community deserves better.

CHRISTIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamarr V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda G. 
Évaluation :
4

Personnel needs to be a little bit more professional with customers

LESLIE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
1

I brought the truck back at 11:00 they charged my card for 300 dollars and said I returned the truck at 345.not professional at all.

Ronterro M. 
Évaluation :
5

Prices are so high and hiden.

Manuel A. 
Évaluation :
1

The place smelled like a pound of weed. The staff was playing with each other and laughing instead of attending to reserving my truck. I had to repeat myself over and over because the guy helping wasn't paying attention and kept asking the same questions. At one point he ignored my questions. The owner finally took over and finished my contract. They forgot to take a lock off the truck so we had to drive all the way back to have it removed. This interfered with my time, gas, and mileage. When I call I never get an answer. I held for 30 minutes twice. I never got to talk to anyone about adjusting my contract and they still charged me for overages even though it was there fault.

LAPREA L. 
Évaluation :
5

Nothing everything was easy and efficient.

Brianna P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAVUINA R. 
Évaluation :
3

My reservation was double booked. I got to my assigned truck and another customer was there and showed me the keys and the contract for the exact same truck. It took 45 minutes to resolve. They gave me another smaller 15' van but kept the rate at 39,99 $. Also, I only used half the miles I paid for which was 50...but I only recieved 2 $back. Also, they kept my name on the other customers rental putting me at risk to be liable for damage or theft costs. They boasted about a reservation guarantee of 50 $but did not provide that since my reservation was not available at the time I placed it. Also, the people helping us were very ratchet saying vulgar words to each other. The male called the female a fat a**! And she says to him out loud "you should have gotten c**ch** last night while atleast 5 patrons where within earshot. Also when I went to drop the Uhaul off, they were eating Crablegs at the counter, not stopping to assist me. Speaking with a full mouth for me to "just leave the keys over there. This was a horrible experience.

KETRA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRUZ G. 
Évaluation :
4

Great location but the guy working was there by himself and getting run ragged.. He still was helpful and friendly even while dealing with 3-4 customers at the same time. Word of advice? GIVE HIM A RAISE, hard workers like him are hard to find!

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVONDA O. 
Évaluation :
1

The man behind the counter was laying on the counter as he was helping me. He even had the nervers to put his head down in his arm while talking to us. ! I was not pleased. The truck didnt have a dolly!!!!

Jacqueline H. 
Évaluation :
4

I think you should have some kind of rebate For all-time customers 30 years of U-Haul Renee plus good in bed equipment I work the way through it I think U-Haul should have something for all time customers in Reno point system or something thank you TOMMIE since 1972

Tommie S. 
Évaluation :
1

My car was broken into at this location and I had to pay 500 dollars to get it fixed. I will never go there again.

COREY T. 
Évaluation :
5

Can't get any better!!

DOVIE S. 
Évaluation :
5

Everything were great it were just busy but the employee took very good care of everybody in a very nice manner way.

Sherylln M. 
Évaluation :
2

Employee wasn't very helpful

ARIANE J. 
Évaluation :
5

My reservation was cancelled because I was over 15 minutes late to pickup the truck. The Manager was able to put me in another truck and our move went well. Please thank her for me. May I suggest that you place a notice in your confirmation email about your cancellation policy after 15 minutes.

Dennis W. 
Évaluation :
5

Have employees to be mindful that customers are in line for pick up instead of having to wait 30min pass your pick up time.

donald J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laurita Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Inga R. 
Évaluation :
5

When I brought the truck back. I had a hard time checking it back in and what hurts is I brought it back before time. I was so proud of myself. I didn't do nothing I was supposed to do. I put the key in right place, but I didn't know to take a picture and I took almost an hour to check in. Boy do I feel dumb. It was my first time hopefully I do better the next time.

DEBORAH YVONNE F. 
Évaluation :
1

I called and reserved a 10' Uhaul at 1p as I needed to pickup 2 chairs that would not fit in my car. There was no van available. Then I was told they could give me a 15' Uhaul for the same price. I took it but was not happy with the fact a larger vehicle would use MORE gas! The Uhaul had 7/8 of a tank of gas! I put 20 $in the tank before making my 26 miles drive one way to pick up my chairs. Drove the Uhaul back within a couple of hours with the tank a little more than 1/4 and was told I was being charged 16 $dollars FOR GAS!!!! I will never ever use this location again! The lack of customer service is ridiculous and the wait time was even worse!

KAREN C. 
Évaluation :
5

Great customer service in a timely manner. I will use them again and again. Beanita

BEANITA D. 
Évaluation :
3

The hatch did not come down and the personnel accused me of making it happen. It was not my fault and I believe that was not the first it happened.

JANICE A. 
Évaluation :
2

Doesn't make sense why I got charged a20 $after hours drop off fee when I rented the trailer for 24hrs. I've rented trailers and dropped them off after hours at a different location and never got charged a fee. Just didn't make sense to me.

Edgar E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
1

Charge by the day like most other locations do.

jeffery D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHERELL D. 
Évaluation :
5

When I picked up my reservation omg! That lady was soooo nice , patient, professional, great mood, helping everyone. She was on top of it all she's very well deserved of a raise

MARTHA R. 
Évaluation :
1

Get all new staff and better trained people

Kametra L. 
Évaluation :
1

Poor poor poor customer service. The truck had no gas in it when it was picked up. No one at the location gave any assistance. The young lady that called me was rude as hell.

Dominiqua C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brianna C. 
Évaluation :
1

The manager was very unprofessional & cursing all loud in front of customers as myself was a customer. She didn't speak and was very rude. My reservation was taken over the phone, when I arrived me and my husband had to wait for almost an hour. Then the agent act like he didn't know what he was doing. So we had to basically do another reservation. I was very disappointed in choosing this location. We was also charged for a dolly that we never received. Also the gas tank was not even full where it was supposed to be. Never again will I come to this location.

Myron M. 
Évaluation :
5

CSW was not friendly and courteous think that she should of been more customer service you don't know how a person is feeling when renting also she was on her cell phone shopping

JACQUELINE R. 
Évaluation :
2

My tire went flat 5 miles from location.... by the time I was sent help I had already made it to another Uhaul location. Horrible experience..... Missed my schedule pickup....

VICTOR LADON F. 
Évaluation :
4

Maybe have more than 1 person working. An Other location in DeSoto did not have my trailer that I had "guaranteed" online. It was going to be 2 hours after the time that it was supposed to be there. They made me another reservation here. Not happy with the online service. It took me 3 hours past the time that I was supposed to pick up trailer.

JOE B. 
Évaluation :
3

The customer service representative did not explain your company procedures properly.

STACEY H. 
Évaluation :
5

Very professional had all the equipment I ordered for my trip. Truck was ready. There was no long wait I reserved my truck online everything ran smooth, when I turned in truck it was after hours. The next day had my receipt. I will always depend on Camp Wisdom Uhaul. Thank you be safe and keep doing what your doing for the public.

TRINETTE R. 
Évaluation :
4

Customer service was excellent

FELICIA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donnell M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WHITTNI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodora J. 
Évaluation :
3

The truck wouldn't start and charge me extra day for less than an hour over my return time.

ZACHARY P. 
Évaluation :
1

your service is a pure RiPOFFF and i will never use you again first you charge me 30 dollars to put gas in to and 21 dollars for gas. you charge me 20 $after hours fee when i brought the Truck back on time i am disputing this charge with my bank .

REGINALD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
1

Staff very unprofessional and low tier customer service. Lady was very rude.

OMAR S. 
Évaluation :
5

My experience was a great one.

MARLON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PERRY Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA R. 
Évaluation :
2

Not at this time mainly because the staff at the counter at the Camp Wisdom location was very obnoxious and I don't think professional is in their job description. Refused to put on a mask. Told us we could wait on the other person while she was wiping her nose with the back of her hand and still did not bother to use sanitizer that was right in front of her. Mind you she has been on the phone since she walked in actually holding a conversation while assisting a customer and talking about somebody in jail. I waited on the next person so ended up leaving out an hour later than my appointment time which I was there waiting. Between listening to her personal phone calls that was on speaker phone and profanity this was a frustrating (trying to upload info into the system thru the app was not working for me that day. I have used it before no problem. ) and disappointing experience. Even my storage unit experiences have been difficult in thier automated system. I scheduled a storage unit with lock. My invoice said lock was going to be in unit. No lock. Had to go chase down lock. Very disappointed in the attitude of these two young ladies.

PEGGY M. 
Évaluation :
1

Customer service terrible

LAKISHA G. 
Évaluation :
5

Excellent service à la clientèle

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE R. 
Évaluation :
5

The staff was pleasant, efficient, knowledgeable and helpful in my planning. I would definitely recommend it to anyone needing the service.

CASSANDRA B. 
Évaluation :
5

The service agent was friendly and efficient. Will come back when I need another uhaul

BRENT COLVIN W. 
Évaluation :
2

Unprofessional. The representative asked for the same info; phone number, address, license, etc, multiple times and seemed to have difficulty with the whole checkout process. Attitude was not friendly. Very slow, took almost an hour to check out a small trailer that was previously reserved.

DAVID L M. 
Évaluation :
1

This was the worse experience ever I would never recommend uhaul again I'd give you a 0 if I could

Robin R. 
Évaluation :
1

This was the worse experience ever I would never recommend uhaul again

Robin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN JERMAINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latrice C. 
Évaluation :
1

The clerk did not tell me that it would be a 25 cleaning fee. I would have swept the small amount of debris my self. I asked the clerk to allow me to swept the van and she said no. I want my 25 dollars back.

DAVID LYNN M. 
Évaluation :
4

It was only one cashier and she was sweet but slow… She was trying to wait on customers answer the phone and just moving around like Tim Conway.

DONNA S. 
Évaluation :
5

Additional help during park time. The lady helping me was also helping another customer, but she was very very efficient ! Nice people who was courteous and helpful.

REGINALD KEITH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARVIS N. 
Évaluation :
5

I received great customer service from the pickup to return! The website was a little confusing

DYRON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKENYA G. 
Évaluation :
4

The truck was cleaned for the most part but the passenger side mirror was broken and kept moving out of place. which made it difficult to change lanes while driving. This should have been repaired before I rented the truck. This needs to be resolved before someone gets hurt.

Latitia C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kerry W. 
Évaluation :
3

Make the check in process quicker.

Ursula B. 
Évaluation :
1

need attendants with excellent customer service skills. Employees should look and dress professionally. Location need to be clean and presented in a more customer friendly and professional manner. Trucks look horrible. The environment is disgusting. Customer service sucks.

Debra R. 
Évaluation :
1

That truck was terribly maintained. Damaged inside and exterior was wrecked out. The trucks electrical components are weak. The headlights are so deam, you cant drive at night. The truck need to be taken off the road. Its not the uhual way....of business as I am use too. That truck needs to be sold or fixed.

Andramona H. 
Évaluation :
3

Should have explain the rates better

Leon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanel C. 
Évaluation :
4

Keep up the good work...

JOSHUA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby R. 
Évaluation :
1

This by far was the worst experience I've ever had with U-Haul my day started at this location and they were rude unfriendly and unwilling to help for mistake that I had no control over it's something to do with the website and your system and it's just not right. I ended up visiting three U-Haul locations yesterday and the only location that was willing to help me was the location located in Cedar Hill the general manager Craig was amazing. Based on my experience yesterday I honestly think I should be refunded the charges that I paid I spent 2 1/2 hours searching for U-Haul truck and the website is awful

SaTavia W. 
Évaluation :
5

It would better if they have some more help to help the customers.

HELEN T. 
Évaluation :
5

Nice Personality

PAUL U. 
Évaluation :
3

I check the gas amount and it was not correct as noted at check out time paper work. I marked the gas amount as it was at check out. And place the amount of gas back in the vehicle, but I was still charged for gas 13,00 $ dollars. Would like for my 13,00 $ dollars added to my account!

DENNIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY W. 
Évaluation :
1

we was charged extra for gas that we put back the way we received the truck . yard guys should do a better job of checking tucks in .in spect them well .

ETHERINE T. 
Évaluation :
5

continue your good customer service

GEORGIA M. 
Évaluation :
5

Would use again in the future.

Carolyn M.  |  Expérience générale 
Non reviews have been submitted for this location.

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