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dorothy dCustomer Reviews for U-Haul at Camp Wisdom
Testimonials From Recent Customers
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Service was good.
jodean hMaybe a little more light, I dropped off a trailer after hours (8:30pm) and its a little dark
Cristian AS.O.
SYLVIA TEverything was great except the check out I wanted to pay with another card and was never given the option.
Nadia AFront desk to busy flirting with customers holding the line trying to get female information. Female customer haggling prices got away it . Trailer had rocks and sand from previous users. Drive way for returning equipment debris with wood and nails
Jorge TThe staff is very nice and polite and friendly.
leonora sEverything was absolutely wonderful.
Demicri BAlot ..EVERYTHING....I'M very upset
willie cExcellent
Claude-Anthony CVan look to had been damaged
HAMP DService was very good. Equipment was beat up, extremely dirty (mud splattered and oil from the previous renter, presumably) and missing pieces (ratchet handle)
Dean CI spoke with corporate it was the most horrible experience I've ever experienced horrible customer service at this particular location
Bobby HI didn't get the names of the 2 gentleman that helped me buy they were very helpful and explained the details of my rental and return.
Regina JCustomer service, efficiency & quality products and tools. The clerk was incredibly nonchalant with no sense of urgency, she ate chips in my face, talked to her co workers & put other customers & calls before me, without completing my service first. The truck was very old & rather difficult to operate. It felt like a big of a safety hazard when driving. It did get the job done, but I will NEVER return to this location.
Genae JThe service was great
barry mGet somebody to work that knows how to talk to a customer. That guy was very rude to my husband. That guy had it setup for me to drop off the trailer on the 3/11/2024 and we told him we only needed it for the 3/9/2024
curtis kNot only was I disrespected,but I was treated so bad.thr GM at Jim Miller n CF Hawn was so rude,and unprofessional.i will never go there again,and I don't recommend them for my worse enemy.
Jim mFrom the beginning process to the return of the truck was absolute professionalism! It was a pleasure doing business with you Mr Kevin
Vickie ECustomer service was outstanding!
Charles Bthe odometer keep shutting off because said left tire was low. checked tire and looked/felt fine. the problem is the sensor did replaced. the passanger right buuckle was brokenn but thhe seat belt still strapped in.
Karen DEverything was great with my rental
Roy PThe checking out and checking in of rental was perfect. The workers were very professional and courteous. I've always had a good experience with this location.
Bryan CI used the the truck for one day and returned it back early. I should have been able to get some of my money back even if it was a one way. I know that the company will make more money on the truck that I return.
Shamica BThe process of returning the equipment was expedient and seamless.
robbin wA better representative for the location. The lady that opened the facility was very unfriendly and not a good representation of your business. If you would care to visit the site via the camera view you will observe her walking away as we entered and not acknowledging our presence. Another gentleman came in and the attendant was very welcoming to him. She even stopped her interactions with us. The location was great, but the assistant was AWFUL!!!
Verna WAbsolutely horrible didn’t even come with the dolly and blankets I ordered
Joseph TPoor WIFI @this location
Prentice MWifi always poor @ this location
Prentice MCustomers Can't Connect with online service for rental/return rental . This service is always poor
Prentice MBien
Fredrick DService was outstanding. Keep up the good work!
Keimha MThanks
Randy BMost definitely have more staff. Poor girl did it all. She did not complain and was very knowledgeable about her job but there needs to be more help. Could have gone somewhere else but you are very well supplied.
EMEDE RSomeone that works there should be there during return of equipment and don’t go back trying to get anything from my card
Kenisha WDon't rent a truck on empty. That was my only complaint. The service was good.
LEONARD JDon’t lie to me when it’s time to put up
Chace HAll staff members were professional ! From checkout to check in everything went great!
Marvin MNo comments
LOIS LThe young man that initially helped me was awesome. When I returned there were two other female associates. One of them was very rude. When I checked out with my van I asked if I could bring some empty boxes to dispose. I was told yes and there would not be a charge. The rude female associate charged my credit card without even telling me. I saw it in the receipt when I asked for a copy. I'm saying all this to say I will not be coming back to this location again and I will not be referring to any of my family members or friends. Merci
Dianne LExcellent service à la clientèle
RODNEY BOvercharged me for gas . This location tried to get over on people . I will never recommend them to anyone .
Lajuan KVery good service
CHARLOTTE lErica and Keandra are always very very pleasant and friendly. This location is the only location that I use.
SANDY WThe manager was very good but I presume that there were new trainees & her attention was divided because of a frenzy of rentals & inexperienced workers. I received my truck & returned it as directed. It would've been nice to know that upon return that I would be taking a pucture of speedmonitor in the app but I had taken my own, locked the door & dropped the key in the box. Otherwise, everyone was courteous, especially on the return. Thanks, Uhaul, on I-35 & Camp Wisdom in Dallas!
karen mLower your rates
Archie SHave your employees not to lie to customers at the Camp Wisom location whenever there is an issue. They just pass the customers on to someone else to call the 1-800 number to resolve the issue, so they won't correct the issue. After speaking to a general manager from the call, then you find out that the Camp Wisdom location was to resolve it. I have no problem of paying for any service, no matter what's the amount. If you look at my history, I have always used Uhaul and have paid over $1000 to move family members from Atlanta to Dallas. After this issue with the Camp Wisdom location, I will never use Uhaul again if I can avoid it. There are plenty other companies to spend my hard earned money (Budget, Enterprise, Penske, Ryder and more). You do not treat good customers bad that has never had issues with your company. I'm f**king done with Uhaul.
Pondus AHave information on how to contact the store directly. I called and was placed on hold for a very long time. The Manger came in and explained to me that the system was down and she would try to assist me with the transaction. Ms People was very nice and professional!!!
JEANETTE MThe windshield wiper blade on the passenger side was broken. The transmission in the truck takes a while to change gears.
Florretta SI’m glad my son was with me…I was very uncomfortable and didn’t feel safe with a homeless man hanging behind the drop off…I captured his picture in one of my photos
Michelle MThe black female worker on 11/10/23 was very very helpful, kind, customer service was great even that she was by herself. And the place were BUSY. Some ppl wasn't understanding and getting frustrated but she kept her composer and did her job.
Kimberly MGreat service offered.
ashrof dThumbs up all around staff and availability
Christine MNeeded maintenance. Check engine light came on.
Novella HWry helpful
AARON A | Premières impressionsAucun
sabrina m | Expérience généraleI keep trying to make payments on my storage because I was in the hospital and sick they wouldn't work with me. Over charged me for the storage for $120 to $130 for a small storage and said that was on cause of the location but that was bs
JOSHUA J | Expérience généraleWould use again in the future.
Carolyn M | Expérience générale