Évaluations des clients U-Haul at Camp Wisdom

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Camp Wisdom

Cote générale :

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Kametra L.
Évaluation :

Get all new staff and better trained people

Dominiqua C.
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Poor poor poor customer service. The truck had no gas in it when it was picked up. No one at the location gave any assistance. The young lady that called me was rude as hell.

Brianna C.
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Le client n'a pas laissé de commentaire.

Myron M.
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The manager was very unprofessional & cursing all loud in front of customers as myself was a customer. She didn't speak and was very rude. My reservation was taken over the phone, when I arrived me and my husband had to wait for almost an hour. Then the agent act like he didn't know what he was doing. So we had to basically do another reservation. I was very disappointed in choosing this location. We was also charged for a dolly that we never received. Also the gas tank was not even full where it was supposed to be. Never again will I come to this location.

JACQUELINE R.
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CSW was not friendly and courteous think that she should of been more customer service you don't know how a person is feeling when renting also she was on her cell phone shopping

VICTOR LADON F.
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My tire went flat 5 miles from location.... by the time I was sent help I had already made it to another Uhaul location. Horrible experience..... Missed my schedule pickup....

JOE B.
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Maybe have more than 1 person working. An Other location in DeSoto did not have my trailer that I had "guaranteed" online. It was going to be 2 hours after the time that it was supposed to be there. They made me another reservation here. Not happy with the online service. It took me 3 hours past the time that I was supposed to pick up trailer.

STACEY H.
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The customer service representative did not explain your company procedures properly.

TRINETTE R.
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Very professional had all the equipment I ordered for my trip. Truck was ready. There was no long wait I reserved my truck online everything ran smooth, when I turned in truck it was after hours. The next day had my receipt. I will always depend on Camp Wisdom Uhaul. Thank you be safe and keep doing what your doing for the public.

FELICIA H.
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Customer service was excellent

Donnell M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CARLOS N.
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Le client n'a pas laissé de commentaire.

WHITTNI B.
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Le client n'a pas laissé de commentaire.

Theodora J.
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Le client n'a pas laissé de commentaire.

ZACHARY P.
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The truck wouldn't start and charge me extra day for less than an hour over my return time.

REGINALD S.
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your service is a pure RiPOFFF and i will never use you again first you charge me 30 dollars to put gas in to and 21 dollars for gas. you charge me $20 after hours fee when i brought the Truck back on time i am disputing this charge with my bank .

STEVEN G.
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Le client n'a pas laissé de commentaire.

OMAR S.
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Staff very unprofessional and low tier customer service. Lady was very rude.

MARLON B.
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My experience was a great one.

PERRY Y.
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Le client n'a pas laissé de commentaire.

DONNA R.
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Le client n'a pas laissé de commentaire.

PEGGY M.
Évaluation :

Not at this time mainly because the staff at the counter at the Camp Wisdom location was very obnoxious and I don't think professional is in their job description. Refused to put on a mask. Told us we could wait on the other person while she was wiping her nose with the back of her hand and still did not bother to use sanitizer that was right in front of her. Mind you she has been on the phone since she walked in actually holding a conversation while assisting a customer and talking about somebody in jail. I waited on the next person so ended up leaving out an hour later than my appointment time which I was there waiting. Between listening to her personal phone calls that was on speaker phone and profanity this was a frustrating (trying to upload info into the system thru the app was not working for me that day. I have used it before no problem. ) and disappointing experience. Even my storage unit experiences have been difficult in thier automated system. I scheduled a storage unit with lock. My invoice said lock was going to be in unit. No lock. Had to go chase down lock. Very disappointed in the attitude of these two young ladies.

LAKISHA G.
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Customer service terrible

PAUL G.
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Great customer service

ZACHARY P.
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Le client n'a pas laissé de commentaire.

JACQUELINE R.
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Le client n'a pas laissé de commentaire.

CASSANDRA B.
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The staff was pleasant, efficient, knowledgeable and helpful in my planning. I would definitely recommend it to anyone needing the service.

BRENT COLVIN W.
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The service agent was friendly and efficient. Will come back when I need another uhaul

DAVID L M.
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Unprofessional. The representative asked for the same info; phone number, address, license, etc, multiple times and seemed to have difficulty with the whole checkout process. Attitude was not friendly. Very slow, took almost an hour to check out a small trailer that was previously reserved.

Robin R.
Évaluation :

This was the worse experience ever I would never recommend uhaul again I'd give you a 0 if I could

Robin R.
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This was the worse experience ever I would never recommend uhaul again

BRYAN JERMAINE L.
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Le client n'a pas laissé de commentaire.

Latrice C.
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Le client n'a pas laissé de commentaire.

DAVID LYNN M.
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The clerk did not tell me that it would be a 25.00 cleaning fee. I would have swept the small amount of debris my self. I asked the clerk to allow me to swept the van and she said no. I want my 25.00 dollars back.

DONNA S.
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It was only one cashier and she was sweet but slow… She was trying to wait on customers answer the phone and just moving around like Tim Conway.

REGINALD KEITH C.
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Additional help during park time. The lady helping me was also helping another customer, but she was very very efficient ! Nice people who was courteous and helpful.

JARVIS N.
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Le client n'a pas laissé de commentaire.

DYRON T.
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I received great customer service from the pickup to return! The website was a little confusing

LAKENYA G.
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Le client n'a pas laissé de commentaire.

Latitia C.
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The truck was cleaned for the most part but the passenger side mirror was broken and kept moving out of place. which made it difficult to change lanes while driving. This should have been repaired before I rented the truck. This needs to be resolved before someone gets hurt.

Kerry W.
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Le client n'a pas laissé de commentaire.

Ursula B.
Évaluation :

Make the check in process quicker.

Debra R.
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need attendants with excellent customer service skills. Employees should look and dress professionally. Location need to be clean and presented in a more customer friendly and professional manner. Trucks look horrible. The environment is disgusting. Customer service sucks.

Andramona H.
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That truck was terribly maintained. Damaged inside and exterior was wrecked out. The trucks electrical components are weak. The headlights are so deam, you cant drive at night. The truck need to be taken off the road. Its not the uhual way....of business as I am use too. That truck needs to be sold or fixed.

Leon P.
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Should have explain the rates better

Chanel C.
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Le client n'a pas laissé de commentaire.

JOSHUA M.
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Keep up the good work...

Ruby R.
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Le client n'a pas laissé de commentaire.

SaTavia W.
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This by far was the worst experience I've ever had with U-Haul my day started at this location and they were rude unfriendly and unwilling to help for mistake that I had no control over it's something to do with the website and your system and it's just not right. I ended up visiting three U-Haul locations yesterday and the only location that was willing to help me was the location located in Cedar Hill the general manager Craig was amazing. Based on my experience yesterday I honestly think I should be refunded the charges that I paid I spent 2 1/2 hours searching for U-Haul truck and the website is awful

HELEN T.
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It would better if they have some more help to help the customers.

PAUL U.
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Nice Personality

DENNIS W.
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I check the gas amount and it was not correct as noted at check out time paper work. I marked the gas amount as it was at check out. And place the amount of gas back in the vehicle, but I was still charged for gas $13.00 dollars. Would like for my $13.00 dollars added to my account!

Peggy M.
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Le client n'a pas laissé de commentaire.

William P.
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Le client n'a pas laissé de commentaire.

JUDY W.
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Le client n'a pas laissé de commentaire.

ETHERINE T.
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we was charged extra for gas that we put back the way we received the truck . yard guys should do a better job of checking tucks in .in spect them well .

GEORGIA M.
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continue your good customer service

FREDERICK K.
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Le client n'a pas laissé de commentaire.

CATHERINE M.
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Meshell and her team are great Fast customer service. Professionals with patience and always willing to help a customer. Thank you for all the extra efforts.

KEITHIE C.
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The service was great!!!

tracy S.
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Le client n'a pas laissé de commentaire.

Debra W.
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👌

Melanie B.
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Le client n'a pas laissé de commentaire.

WILLIS P.
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Le client n'a pas laissé de commentaire.

Brodrick G.
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Not organized. Chaos. Unprofessional. Computers kept malfunctioning. I waited in line 25 minutes even though I did the online check in.

Stephanie G.
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Le client n'a pas laissé de commentaire.

daphne K.
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Le client n'a pas laissé de commentaire.

Kyle M.
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Le client n'a pas laissé de commentaire.

WILFREDO E.
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They go the extra mile, to serve your needs.

PRINCESS LEE D.
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Le client n'a pas laissé de commentaire.

Tonya L.
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Keep up the good work

TONJA M.
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Online system did not work so had to go through the process at counter which is counteractive and annoying during a pandemic. STAFF WAS NICE AT LOCATION!

LATASHA RENEE J.
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Le client n'a pas laissé de commentaire.

Elisabeth P.
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They did not have the equipment that I had reserved. Neither did the next two U-Haul‘s that I was sent to. Due to the confusion on U-Haul‘s part I was over an hour late to meet the movers. U-Haul could not have possibly made this move any more stressful for me than they did.

Kristal B.
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Le client n'a pas laissé de commentaire.

Stacy C.
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Le client n'a pas laissé de commentaire.

Gary J.
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The opening person on Sunday was Awesome she was by herself it was very busy and she took care of everyone perfectly

Jesus R.
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Le client n'a pas laissé de commentaire.

SHIRA W.
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Le client n'a pas laissé de commentaire.

SHAWAYLA Y J.
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Le client n'a pas laissé de commentaire.

ZACHARY P.
Évaluation :

Stop changing your invoices

GARY C.
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Poor knowledge on the part of management towards insurance on rental. I had a blowout on the way to bring the trailer back the manager very arrogant said I need to buy a tire. The Taryn question was very old tire. I should not have taken it but I was in a hurry and needed to get started. I was only going to go about 20 miles total I figured it would be OK. I have rented several trailers from U-Haul and experience was OK this location and manager Way below expectations. No I have directed American Express to stop payment on contract rental because lack of ability to deal with manager. I'm a senior citizen a veteran I expected better treatment than what I received

WENDELL DEWAYNE T.
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I need my receipt emailed. That's the only thing.

NATHAN M.
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Le client n'a pas laissé de commentaire.

Veronica L.
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Ask if they ever rented a truck before & explain about the gas & how to take a picture of where the gas range & miles are instead of sending it on an email. We are moving no time to stop & check your email. Cause my gas range was at half a tank & used 1/4 but was charged for a full tank. My mistake is not taking a picture.

Shannon W.
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Le client n'a pas laissé de commentaire.

Sandra P.
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Le client n'a pas laissé de commentaire.

BARBARA B.
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N/a

TereKa K.
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Le client n'a pas laissé de commentaire.

Cedric C.
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Le client n'a pas laissé de commentaire.

Cynthia M.
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Only place I ever use. This time my service was in and in less then 5 minutes both getting the truck and returning the truck. Everyone was on point. Thanks for what you did your job again thanks.

Steven J.
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There were too many customers for the employees to handle in a timely manner. It seemed a bit chaotic.

Myesha E.
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Le client n'a pas laissé de commentaire.

ALEJANDRO B.
Évaluation :

Open the restroom 🚽. Was a sign up NoPublic Restroom!! No even for paying Customer. Really suck

JOHN PHILIP T.
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I received a phone call two days before I picked up the truck that my preferred location did not have the equipment and had to pick up at another location. While finishing paperwork at pickup, I was asked to return the equipment at a different location than I had requested. Minor inconvenience overall.

Isaac M.
Évaluation :

Need more staff

Maira M.
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The young lady at the store was very nice and attentive but I had to wait an hour for the truck because someone the day before rented out the trucks incorrectly my reservation was at 9 and I didn't get the truck until 10:45

ERICKA W.
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There was only one person working and about 10+ customers waiting. Manager finally came back with her children(who were playing behind the counter), a bonnet on her head and NO MASK. Someone else from another store also came in with NO MASK. This store used to be so professional.

Alfreda B.
Évaluation :

Hire better people persons with people skills. And not with a Ghetto mentality, no understanding and just no customer service etiquette . And don't have no compassion about about an incident that happens due to the poor maintenance of Uhaul trucks. Please maintain those trucks at this location.

Keyonta C.
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Le client n'a pas laissé de commentaire.

Elmer H.
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The front desk staff was handling a tough case of someone who had a problem, so it was a rough time to be there but I felt they treated me well and got me on my way. They were also prompt and courteous when I came back to return the vehicle. Since the car I reserved was not turned in by previous customers, I received an upgrade. The vehicle was not clean, but I guess it was because it was not planned for me to get it. Overall it was a good experience.

Carolyn M. | Expérience générale |
Évaluation :

Would use again in the future.

Non reviews have been submitted for this location.

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