Uhaul can (and should) change their online reservation system. 1) I was able to make a reservation, about a week in advance, for a trailer to pick up and drop off at the Uhaul location nearest to me. But the trailer was not available, the online system changed my pick up location WITHOUT informing me, and I had to drive 20 miles out of my way to get the trailer. Reservations like these should not be allowed by the online software. 2) The online reservation system forces the user to view way too many screens - one for each of several product offerings - and the link that allows the user to decline is hard to find. All the products could be listed on one screen and if the user "clicks" on one of the choices, the system can then take the user to that product screen. 3) It is very difficult to scan ("take a picture") of one's driver license and the online system does not help by informing the user of the file type that it requires for the front and back license pictures. 4) The online reservation system is TOO SLOW. At times I have waited nearly whole minutes to go from screen to screen, and there are A LOT of screens to go through to complete a reservation. And I have "high-speed" internet. So for me the online reservation system is severely flawed. I find it neither convenient nor reliable to use.PAUL C.
Customer Reviews for U-Haul at Central Ave
Pour nous contacter
Dover, NH 03820
(Rt 16 & 4limited Customer parking Plan on being dropped off)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It's a bit crowded, they could use more space.John M.
Single female attendant did her job however she seemed more focused on talking to a male (who appeared to be under the influence of something) that was hanging around. Just not as welcoming of a place.Michael K.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.Geoffrey D.
Excellent customer service!!Patricia V.
Le client n'a pas laissé de commentaire.SHANNON L.
Would be nice if the facility had parking space to leave my car while using the rental truck. But easy location to find and use. No hassles, clean equipment.Robert L.
Le client n'a pas laissé de commentaire.Joseph D.
Thank you for being helpful with an alternative rental when we picked up our reservation.Richard M.
Le client n'a pas laissé de commentaire.Daniel W.
My service in Dover,N.H. was excellent. The manager there went the extra mile to help me several time.Janice E.
The employees were very friendly and helpful both picking up the trailer and dropping it off. Keep up the great work.Shaun C.
Professional and friendly staff. Very easy to deal with.Randall F.
Le client n'a pas laissé de commentaire.tim H.
I felt well taken care of as the person who helped us, the general manager, has excellent customer service skills and knows his stuff! 10/10Kali D.
Great spot, in and out in less than 10 mins.Christopher P.
Both guys in the store were GREAT. No hitches, in and out in a few minutes. Truck ran great, accessories are reasonably priced. Will definitely use them again!James A.
Le client n'a pas laissé de commentaire.William A.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Francis A.
Le client n'a pas laissé de commentaire.Vicky H.
Le client n'a pas laissé de commentaire.Shane S.
When I came at 10:30 am to pick up, I had to wait 20 minutes for service. Ideally there should be two people on site during busy hours like this. I know that due to the pandemic, it's very hard for businesses to hire staff.Robert M.
Make sure the mirrors, windows and windshield is cleaned inside and out. The inside of dirty windshields is not apparent during the day, but is certainly a problem at night, in some cases it's dangerous.Richard F.
Le client n'a pas laissé de commentaire.Kurt P.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.Connor C.
She was very kind and helpful.Ankit P.
Le client n'a pas laissé de commentaire.Drew S.
Le client n'a pas laissé de commentaire.Asa M.
Le client n'a pas laissé de commentaire.Anne V.
At pick-up location the guy was very helpful and professional honestly excellent service Thank you so muchAli A.
They were great to deal withFrancis S.
Tom was very pleasant and helpful!Douglas L.
Le client n'a pas laissé de commentaire.Leigh Anne M.
Le client n'a pas laissé de commentaire.Joseph A.
Perfection.10 plus years we have dedicated to your company. Thanks for keeping us safe, and going the extra mile.Jereme P.
Le client n'a pas laissé de commentaire.Eric S.
I feel the Dover location was very helpful.I am terrible with the computer and they were very understanding.Thank you . I do feel they are short short staff so they are doing the work of 2 people.Anna D.
Excellent customer serviceAmy T.
Nothing went smoothly and customer service was excellentTammy B.
Quick easy drop off.Devon D.
Le client n'a pas laissé de commentaire.Ronald B.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.Stephen G.
Le client n'a pas laissé de commentaire.Kimberly N.
Was lied to and told I rented an appliance dolly for 24 hours for 10 $. Come to find out, it needed to be back by 7:45 the same day I rented it. Sorry Uhaul, I'll find somewhere else to use equipment from.David H.
Le client n'a pas laissé de commentaire.Myleta E.
Could have been a little cleaner but overall not bad.William G.
Le client n'a pas laissé de commentaire.Francis E.
They were extremely helpful!James C.
The equipment was kinda dirty when I picked it up in the cab. There was trash hidden behind the passenger seat which I'm assuming no one checked when they were cleaning the truck. There was some unmarked damage in a few spots on the truck. I will say the truck did run smoothly, the mobile pickup process was easy and so was the mobile return! I have one issue with it though, why is it there is no way to view the contract via email or via the website? It just doesn't seem to exist. I had to reach out through uhaul.com's Live Chat feature to have someone email it to me so I could properly refuel. I'll tell you this isn't exactly an easy way to get access to said contract, it should be emailed and be available to view online as well so people like me can refuel back to the right amount.GAGE R.
Staff was super nice, the mobile app would not store the pictures of the dash so we had to go in. But super friendly, made it really easy and quick to drop it off.Gabrielle F.
The customer service always excellent in Dover nhGeorge F.
Le client n'a pas laissé de commentaire.Amber L.
GREAT SERVICE AND PEOPLE THANK YOU FOR ALL YOU DO :)Amber L.
Le client n'a pas laissé de commentaire.Joan K.
Le client n'a pas laissé de commentaire.Andrew O.
The mobile pick-up was not as convenient as expected. The process took a long time and when signing up for this, I wish I was informed about the length in which this would take.Isabella R.
The person helping me was clearly new. Rather than help him, the other employee (have to assume it was the manager), continued to help other customers who arrived after me. As a result, it took far too long to get the trailer. I'll go elsewhere next time.Doug B.
Le client n'a pas laissé de commentaire.Kevin A.
Extremely disappointed in the issues with mobile check in causing my already tight time table to be delated and meaning I couldn't finish my move. The store was helpful checking me in after I waited for the mobile app piece to work but it didnt. I tried all day to call the main uhaul number to advise of the situation but was on endless hold. The truck was not available to extend my time causing me to have to make other arrangements with people, vehicles etc. I also had to drive all the miles I anticipated plus extra without getting to all locations because of the delay, and didnt end up finishing what was needed. I asked the store how I go about submitting my request for atleast a partial refund and they said I needed to call corporate which I had been trying to all day. When I finally got someone on the line, she took all my I fo was very nice and said I needed to speak with the location to resolve. The same location who said I had to speak to corporate to resolve. Extremely frustrating as a customer to just be passed back and forth.KATHLEEN M.
Customer service was great!!Donald M.
Double check the equipment requested and rented. I ordered a utility dolly and blankets but did not get them in the truck, Did not realize it until I got to the moving location. Partially my responsibility as I should have checked before disembarking, so no big deal.Paul G.
Le client n'a pas laissé de commentaire.Kimberly L.
Plenty of room in this truck. It drove great and had plenty of power.Jonathan M.
We weren't sure we absolutely need a truck rental, so called around 11:00 just to get a quote. We were told a one-way rental from Woburn, MA to Dover, NH would be 89 $with a 30 $discount. When we later determined that we did need a rental and called back, the rep told us there was no 30 $discount available.ROBERT C.
No problem with picking up truck. Pleasant associate of UHaul.Michelle B.
Le client n'a pas laissé de commentaire.JOHN T.
Le client n'a pas laissé de commentaire.Arthur E.
I would like you to know of my horrible experience prior to this. I made my I inital reservation with Mike at Keegan Auto in North Hampton. I received a email confirmation to pick up and drop off at this location. When I called the day before I was told I would need to pick up in Dover. Naturally I was very upset as I had made sure to make this reservation early. He failed to explain that I needed to answer call from uhaul to confirm. As I had called many locations to secure a truck I ignored any other calls and emails because I had a confirmed pick up. When I called Mike out on this he told me he doesn't get enough from UHaul to deal with this and hung up on me. I was enraged by this conduct and will never do business with him again. I would also think that given his attitude UHaul should cancel his contract as he is a negative impact on the company. I will say that they Dover NH location was a wonderful experience. The sales person was very helpful and polite. I would definitely return to this location.Thomas Q.
The GM (Tom) is great. Always welcoming and helpful. Very knowledgeable.Thomas M.
Le client n'a pas laissé de commentaire.Goerdt L.
This location was friendly and helpful dropping off the truck.JEFFREY R.
Le client n'a pas laissé de commentaire.REBEKAH L.
Continue good support. I was able to drop and go. Promptly received receipt in emailRick R.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Craig J.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.Connor R.
Le client n'a pas laissé de commentaire.donna T.
Great rate.....new vehicle,performed well and no issues....Algie G.
Le client n'a pas laissé de commentaire.TRACY D.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Mary H.
Le client n'a pas laissé de commentaire.CHARLES S.
Great teamWesley R.
Le client n'a pas laissé de commentaire.Denis F.
Drop off was extremely smooth.Julianna T.
Dover, NH U-Haul drop off was quick and efficient. Couldn't ask for more.Richard M.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.Ivan B.
Great location, great crews. Thank youDANIEL H.
The check in process needs to be simplified. I had a second contact and the site said it was the same number on my profile so I needed to have another one and who has a lease agreement or passport on them when going to a uhaul location with contact free deliveryBrian H.
Le client n'a pas laissé de commentaire.Jonathan R.
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