Customer Reviews for U-Haul at Chester Ave

2 979 évaluations

1945 E 55th   Cleveland, OH 44103
(@ Chester Ave)

(216) 881-2420

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(216) 881-2420

1945 E 55th
Cleveland, OH 44103
(@ Chester Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
5

I was pleased with the service. I needed a van for a couple of hours. The young lady told me to come on in within the next 15 minutes and sure enough, I was able to get the van and return it within my time. GREAT SERVICE

PAMELA M. 
Évaluation :
1

Employees would not touch the tow dolly to unhook it. Manager was downright rude to us. We had to unhook the the car and remove the tow dolly from UHaul truck ourselves. It was a horrible experience.

KATHERINE G. 
Évaluation :
5

Service trucks

ISAAC H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Joanne and Mario were really great. I was so happy with the overall ease of doing business with this location. They really made things nearly effortless. Mario explained every detail and answered all my questions, and Joanne was very personable. I hope they are commended in some way for their hard work.

Jeremy S. 
Évaluation :
5

That truck needs some work. It was hard getting into gears, blue smoke was coming out the back, the brake pedal was low. There was a grinding noise. I prayed to God that was made it back to the store.

JESSIE M. 
Évaluation :
3

The process of arriving and using my cell phone to receive my truck did not work at all. The staff were very friendly and helpful in overcoming the failed computers. Give the staff the correct equipment to do their jobs and this experience would move from average to excellent.

Kellie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERRICA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHERINE D. 
Évaluation :
2

The rear door was hard to open and the inside cab was dirty. I was not giving the 31,00 $ dollar credit.

ARTISTE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lewanna H. 
Évaluation :
2

Morning staff was by herself, and she was overwhelmed. I was sent out in a truck that was supposed to be sent out for service. My truck stopped multiple times through my time of rental.

Évaluation :
5

Le client n'a pas laissé de commentaire.

Shakeyba T. 
Évaluation :
5

Service was exceptional

RUAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M. 
Évaluation :
5

N.D.

Cathy S. 
Évaluation :
2

Communicate better. I returned the truck same day for the first time since I've been renting uhaul vehicles every month for the last year. Wasn't aware of drop off process. Return the truck with more gas than needed. And didn't go the distance I quoted in miles. But yet I owe 50 $because of lack of communication. Cause I didn't check out on my phone. Which if I knew I would have done. Especially since there was someone leaving when I arrived. Will never go back to this location.

KENNETH H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ERIN S. 
Évaluation :
5

More employees

Aletra M. 
Évaluation :
3

The auto hauler that I picked up from Cleveland wasn't updated by the staff when the change was made at the last minute which was their suggestion. Because of that, the Baltimore location contacted me several times and basically made accusations that I did not return the equipment. The woman from the Baltimore location was in my opinion, being willfully ignorant when I was describing a worker there (the person who helped me disconnect from the auto hauler) and their location. I don't think she apologized just said that she finally figured it out after I kept helping her to do her job.

ALIYA B. 
Évaluation :
4

At this time because so much us going on with everyone. I came on a very busy Saturday and there was only one person. She was continually so gracious and considerate of each and every customer she treated each as if they were the most important and only customer. It made the long wait worth it. Customer service is so important and paramount in doing business. She deserves a monetary reward from the company. Show your appreciation.

PAQUITA E. 
Évaluation :
2

Need to improve on reservations while I was there 2 people besides me had reservations but they gave them to someone else

Antonio E. 
Évaluation :
1

Update and train your personnel at the location on 55th and Chester ave. Arriving at this location is a driving accident waiting to happen. The counter person was inexperienced to use the computer and other office equipment to adequately take care of customers. Another location had to assist him and eventually take over remotely to service my needs. Upon returning, I was met with a very rude employee that eventually told me that he only works 1 day of the week, and did not know anything about the the equipment being lent out. Resulting in his rude behavior to people returning equipment. I will not be using this location if at all possible.

JUAN M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RODLIN C. 
Évaluation :
5

very good service. Always have a good experience. The staff is kind and personable.

Ron S. 
Évaluation :
5

The personnel was GREAT!!! Customer service has been post Covid lacking!! At this location the Customer service was above and beyond and kudos to the gentlemen st the Chester location!

Letricia B. 
Évaluation :
5

Rien

CAROL H. 
Évaluation :
5

Rien

Gwendolyn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eboni C. 
Évaluation :
1

Takes forever to get service. Customer service very unprofessional

DANIELE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd A. 
Évaluation :
5

Keep doing what you're doing thanks

Willie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA H. 
Évaluation :
1

The manager was my sale associate. An I must say he was very disrespectful and ignorant ðŸ˜'. He do not have the skills to be helping customers. He told me I didn't have rsvp n than gave my truck away. He say I found u a truck. I get the truck it's nasty an the air didn't work. Tire pressure low I had to keep putting air in the tires during my duration of moving. He was talking to me very disrespectful. He charge my card to many times.

Margaret W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nestor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN M. 
Évaluation :
5

Fast to check in and check out, truck was great with only 1237 miles. Nice drive

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benjamin S. 
Évaluation :
5

You all should let us know that dolly's are not in the truck any more.

CHAREAE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAWN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
5

Quick check in, truck was clean and ready to go.

ANGELA S. 
Évaluation :
5

👍

CALVIN R. 
Évaluation :
3

I made a reservation for 20ft truck and received the reservation confirmation number which guaranteed that I would get a truck by promised time and equipment. on the day of moving, there was no truck and waited 30 mins to get 15 footer and told me to return the truck sooner than my reservation time. all my movers were waiting which I had to pay them and moving was half way done since I had to return the truck and didn't fit all my stuff.

HEE-RAK L. 
Évaluation :
1

The store manager had me leave the keys with him when I returned the vehicle because he did not have time to check me in at that time due to traffic in the store. I was charged for 2 extra rental periods. This manager stole from me.

KYLE G. 
Évaluation :
5

Provide directions for parking returning vehicle's

LAKEESHA T. 
Évaluation :
5

Customer service was very respectful very good with time management and very helpful when I return the U-Haul customer service is ready to check U-Haul no long of a wait time at all. I had a great experience

ARIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yalandra R. 
Évaluation :
1

I called in for a two bedroom uhaul with a dolly, the rep from the 1800 told me it would be 29,95 $. Got to the 55th Chester Cleveland Ohio location n she charged me for an 17ft truck which was 39,95 $, they didn't have no dolly available. The chest location was rude, not help, she was under stress about the job being stressful. Never going back again

LATECIA G. 
Évaluation :
3

We have a corporate account. Had to wait an hour & a half due to a computer glitch. I wAs so afraid we wouldn't get a truck needed for The food Pantry pickup.

Mariam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEXTER R. 
Évaluation :
1

Retrain or replace this arrogant manager. Every time I have been in this store in the last 2 years we have seen him in action. He is rude to call Ins, spoke on other personnel business, personnel that got fired and he got their job, this time he was very nasty to us when we returned our truck, in front of his friends. He told us to get out his store. After I called in a complaint on him the next day he called me twice, from two different numbers. I called him back and he questioned me about how I got his cell number, I told him he called me, he wanted to argue with me about he never called me. This guy has issues.

BRINT C. 
Évaluation :
5

I received a text with photos of the truck that were supposed to indicate the condition of the truck. Unfortunately, the photos were not detailed enough to document the condition of the truck, so I was uncomfortable approving that that photos were correct. Also, there was a large scrape on the truck that was not in the photo, so the photo was not up to date.

John P. 
Évaluation :
1

First, the utility dolly was not included. Second, there were roaches inside the truck. Pest control is one of the most important issues, especially when moving into new places. I do not want to carry roaches to my new apartment.

ROBERT K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALICE M. 
Évaluation :
1

I was not told to fill the information for equipment checklist before leaving. I was overcharged 40 dollars extra even though miles driven were less than what I declared.

Santosh K. 
Évaluation :
5

Didn't even get a chance to use Truck so when will I Receive my deposit back on my card Thanks for service

Lashanda G. 
Évaluation :
5

The young gentleman at the service desk was very helpful. He quickly ran thru the process for the required phone app enrollment, showed me where the drop key box was for after-hours and made sure I had the proper insurance. This employee was very thorough and I just want to say thank you. The service he provided me with is rare these days.

SHELLY J. 
Évaluation :
1

They were behind on all of their orders due to an employee not coming in; which caused me to get my truck and hour late. The gentleman that helped me was great. He was very courteous and apologetic. They misplaced the keys to the 20 foot truck that i had ordered, so i had to take a smaller 17 foot instead. I was told that if i needed more time to call in (due to me losing an hour). When I called for an hour extension, that manager would not accommodate me. He was very rude and threatened me with a 350 $charge if I returned the truck late. He then proceeded to put me on hold and never came back to the phone. I will never order a truck from the 55th location again and i will also inform anyone that I know who may think of using that location not to do so.

markus M. 
Évaluation :
5

The representatives at this location were knowledgeable courteous and efficient. These values are rare when dealing with young men. Teamwork was evident and help to make my rental experience seamless.

Melvin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD H. 
Évaluation :
1

I hate to give bad reviews but when you pay your hard-earned money you expect great customer service The location on E. 55th is one area I will not go back to for services. The staff was unknowledgeable of running that office for its customers. They were moving very slowly as though they didn't want to be there and perform. They were also unapologetic about having customers stand in line while they tried to figure out the problems they were having. Having customers stand in line for 20 minutes or more to finally ask" if you are paying with cash, please step over to the next window" is not good for business and very unprofessional.

Angela M. 
Évaluation :
2

I was overcharged on mileage. I was told that I traveled 38 miles in the truck, which seemed off, but I didn't have the time to dispute that claim. Afterwards, when I mapped my trip it came to a total of 26 miles. So, you all owe me 10 $.

James C. 
Évaluation :
5

Outstanding job keeping up with your traditional of helping people move.

ANDRE A. 
Évaluation :
5

The gentleman that gave me my key was very helpful and nice. It was exactly what I needed after a long day of trying to get my stuff moved by myself. Thanks so much!

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA A. 
Évaluation :
1

The truck I rented was unsightly. Shouldn't be on the road. Metal siding is pulling away from both sides of the vehicle. Smelly, filthy. Oil light on. Then I was told if the vehicle wasn't returned by 6 pm that there would be a 350,00 $ late fee charged. Hand written. Are you kidding me? Then the 2 representatives told me they we're off the clock and didn't accommodate checking the vehicle in. I arrived before the office closed at 5 pm. They told me to drop the keys in the slot. Not impressed! This vehicle was not road worthy.

tonia S. 
Évaluation :
5

The General Manager was awesome!!!!

ANTOINETTE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur G. 
Évaluation :
1

The manager has an attitude. The other workers were much more friendly and helpful.

Jeansop H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLENE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE J. 
Évaluation :
5

hire more help. The representative was very efficient and helpful but busy throughout. He needs another body to facilitate his potential. Otherwise great customer service.

RITA O. 
Évaluation :
1

Stop charging people outrageous prices. I was charged a total of 606,00 $ for 1and a half hours.

THERESA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTONIO J. 
Évaluation :
5

Service was very professional and the Staff more than willing to help.

MERTIS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AREIL S. 
Évaluation :
5

Nothing they were on point!

Perry A. 
Évaluation :
1

Worst UHaul location ever! Pick a different location other than this one.

Julie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsie W. 
Évaluation :
4

I was charged an extra day.

BRANDON R. 
Évaluation :
5

The store on E. 55th -- and especially Vance -- went way out of their way for us! First, they kindly extended the time we needed the van more than once...then, when we got there to return it close to closing time, Vance stayed to check us in and really helped us out! It was customer service at its best! Thank you, Vance!

Heide A. 
Évaluation :
1

This is the most unprofessional UHaul place I've ever seen. The staff is rude. The manager is very condescending, and has no customer service skills whatsoever. Most of the staff are toothless! I will never patronage this location ever again!

Julie B. 
Évaluation :
3

Na

Denise C. 
Évaluation :
5

Vance was awesome !

CARLEY M. 
Évaluation :
2

this location need to learn how to have gas in their trucks.

Chantel W. 
Évaluation :
5

I would like to give a shout-out to (Vince )the new manager@the 55th and Chester location,he went above and beyond to make sure that I got good service.

BERTHA P. 
Évaluation :
5

Vance the manager at the 55th Chester location in Cleveland Ohio was very gracious and accommodating to my needs!!! Just a gentleman, polite and very kind! Pedro was excellent as well very gracious, kind, thoughtful and accommodating to my needs!!! They both are such a gentleman!!! Uhaul have 2 excellent employees and I hope the company compensate Vance and Pedro very well for their hard work and working well with the customers and fulfilling our needs in a timely manner and at the last minute!!!! A very well pleased customer Pandora Ward

PANDORA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sameena S. 
Évaluation :
3

The equipment I reserved (appliance dolly) was not available and was a big inconvenience.

Renard G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE F. 
Évaluation :
5

On behalf of U haul I would like to go out my way to say that the General Manger Davon was so helpful and respectful he made sure everyone was talking care. Easiest move day ever thank you Davon for your awesome work

Tamika M. 
Évaluation :
1

The clerk was unprofessional . He just took the keys from me. Did not check the Uhaul truck condition, did not check if the gas tank was full. Did not do any type of paperwork or online paperwork. Just took the keys.We did receive a receipt that was accurate. Would not recommend this facility in the future.

Elizabeth B. 
Évaluation :
5

All employees were very friendly and helpful! They went out of their way to make our experience convenient.

mary H. 
Non les évaluations ont été soumises pour cet établissement.

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