I was charged for extra fees and the staff are not responding.Keer Y.
Customer Reviews for U-Haul at Chester Ave
Pour nous contacter
Cleveland, OH 44103
(@ Chester Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MIRANDA F.
Service was awesomeKatharine P.
Temieka provided excellent customer care!Kenneth K.
Nice and friendly customer serviceMARC C.
Very challenging to maneuver in that small, crowded, one-way in and same-way out lot. Should have an entrance/exit onto Chester Ave, or else a way to pull around the back of the building and then out the driveway you came in. Staff were helpful. Paid for 24h rental (5p-5p), got back after closing time (7pm), so did the remote return through the app, which was really easy. But not pleased to find we had been charged for a SECOND 24h period, when there's no way the trailer could've been rented to another customer in the 2 business hours remaining that day â€¦.Virginia W.
Lied about mileage and gas and didn't give me a dolly and lied and said i was getting a 17' & Recieved A 15'Denautica T.
Le client n'a pas laissé de commentaire.kamesha C.
Le client n'a pas laissé de commentaire.DONITA F.
More staffing would be beneficial and very helpful to the staff, especially the weekend.LaShaune C.
I was overcharged $46 for Gasoline even though we filled to the 1/2 mark and that's where it should -have been. Contract #20796948. Tried to reach manager numerous times and I could not get reach him (Michael). Very unfair and should be resolved by someone. Poor customer service.Arthur G.
Le client n'a pas laissé de commentaire.Octavia B.
The truck smell like cigarette smoke, I used a disinfectant cleaner in it to give it a fresh smell. The young lady and gentlemen that actually took care of me at the front desk were very helpful, great customer service and friendly. Upon return of the truck it was a lady working outside who was very verbal and rude. I went inside and gave the keys to the gentleman that originally took care of me.michele B.
Le client n'a pas laissé de commentaire.Jeffrey G.
Please help them get more dolliesLORRAINE DENISE T.
My truck was not availabe and i was suppose to get 50 and didn'tStephen M.
Le client n'a pas laissé de commentaire.regina A.
The associate present that day was extremely rude and unprofessionalDeloris S.
Had a great experience!Saywrane W.
Everything was excellentALAN W.
The first team member wasn't able to get me checked in for our truck because he â€œonly works on the weekendsâ€ and it took a lot longer until the manager helped out. I also asked if they had a queen sized mattress protector because there wasn't one on the rack and the guy again said he didn't know where they would be because he only works on the weekend, but didn't even look and the entire time was sitting holding a cigarette. It just seemed unprofessional. The manager was able to find one though and I appreciated it. The truck was dirty there was crud in the cup holders and on the carpeting. The truck had 42 miles to empty when we got in and a check engine light and the team said it was fine to take. I would have preferred to have been swapped to a different truck. Additionally, I didn't opt for insurance going a short distance. It rained for less than an hour and the moms attic of the truck leaked in and soaked my couch ruining its cover that I had to replace. To me the insurance should have covered something that was my fault or an accident. The truck should have never been leaking, so I am disappointed that uhaul didn't reimburse me for this or offer compensation as I don't feel like I should have needed the insurance for their truck to be in good working order. Returning the truck was simple and the woman at check out was quick.Victoria S.
Reserved a couple of days before got there the van i reserved light was broke In had to wait while he tried to fix it then when i returned i stuff in line for over a hour to return it was only one worker and when i fishy got up there the guy says you can just leave the keys but the guy that was there initially told me i had to wait in line it in the uhaul n someone Would come out there was out there first but about 20-30 min before the wait in the store just a horrible horrible experience will never rent a uhaul again i have rented from there previous but this time i probably ain't hi Back to this location at all never had this problem there before but won't go backShelisa B.
Return deposit faster when using a bank card. I shouldn't have to wait 5 to 10 days to get my money back.GERALD S.
Hitch electric was hard wired to my battery terminal instead of using a fuse. A week later the setup had a short (ie, poor install) which caused my car to lose all power and strand me. I had a new battery and alternator. I removed the wire connection from the battery and all is well now. I just have a trailer wiring setup that I cannot use. The short could have ruined my alternator or worse cause a fire. Also, the call center told me they had a Saturday opening at another location, which I went to before this one. That location showed that the call center scheduled me for the next Thursday. What a disaster.Mitchell D.
clean trucks, hire more staff, supply extra vehiclesEsther H.
The customer service provided by the staff member on duty was excellent.David S.
I know that U-Haul was backed up with customers for a couple of weeks that Saturday morning I was very appreciative that they had just received the truck and cleaned it and had it ready so when I came up at 8 a.m. I could get the truck and was ready to go so thank you U-Haul on 55thOrnida H.
Le client n'a pas laissé de commentaire.Ryan G.
It was a clear day the vehicle was dirty on the outside the windows was dirty and there wasn't no windshield washer fluid available in the van so I could have cleaned the windows.Jessica B.
Make local rentals that are less then 50 miles and less then 5 hours cheaper the $70. 00 for a cargo van.If you advertise $19 it should be $19Barbara B.
Keep up the good workBilly L.
Everything was good ,thanksMaxine C.
Le client n'a pas laissé de commentaire.Linda C.
Le client n'a pas laissé de commentaire.Kennetta P.
Le client n'a pas laissé de commentaire.Malcolm W.
Headphones in, not knowing their job unorganized didn't understand what to doAdam J.
Le client n'a pas laissé de commentaire.Fred T.
The check-in process was smooth. The staff member upon check-in was great and very professional. Unfortunately, the staff during checkout was unprofessional. No one acknowledged my and one other customers presence as they joked and played around talking about sex. The female clerk must've bumped her leg on the edge of the desk and was making slurs and cursing. The manage came in and asked her why she hadn't helped us she stated "I'm not helping anything until I can help myself stop this pain'.Dana D.
Le client n'a pas laissé de commentaire.LaToya B.
The truck that I rented was pulling to the right side.Jessie M.
the truck had a lot of visible damage that was more than just dents and dings. it a black plastic piece hanging from under the bumper dragging in the ground and when i showed the team that worked there the rep said it was not a big deal, i also pointed out blue tape on both windows and the damage on the top of the hood and he said it was reported and was not a big deal and no other vehicles where available but someone came and walked in with no reservation for the same size truck. the location is convenient. I also took photos and reported how dirty it was which was not fair because i only used the truck to transport balloons but had to slean someone elses filth and sweep their dirt and clean spilled coffee out the cup holders and grime off dash like it had not been cleaned in a long time.India R.
Le client n'a pas laissé de commentaire.ANDREA M.
Have the rental vehicle clean and well maintained. The van was dirty and in need of repairs: most significantly, the speedometer was not working properly which made for a very stressful trip!Franklin W.
There were no dollysCurtis L.
The young man that helped me, Martinez was helpful, accurate and proves that Black Lives Matter. It was great to have a young black man be so professional. Thank you very much. I'm proud of you and wish you much success. Blessings.Stephanie P.
Le client n'a pas laissé de commentaire.isaiah F.
Le client n'a pas laissé de commentaire.DEMETRIUS M.
Le client n'a pas laissé de commentaire.Michael J.
Alexis is sneaking charges. I had a two day experience. The first day was flawless. The second rental I was charged an extra day.Harvey S.
Le client n'a pas laissé de commentaire.Nathaniel J.
Truck needs a wheel alignment in addition to it being dirty with trash.Charvatte F.
Le client n'a pas laissé de commentaire.barea T.
Aside from the trucks check engine light being on and the gas tank being on Empty, and an irate customer in the store during the rental due to the extreme wait, someone STOLE the catalytic converter from my vehicle while it was on premesis. I'll be filling a police report and pursuing and legal action to recover costs.Mike B.
Le client n'a pas laissé de commentaire.Matthew F.
Keep your staff.Sonya C.
Nothing at all. PerfectMICHELE M.
Le client n'a pas laissé de commentaire.Raeshaun R.
I ordered a 26' truck two weeks earlier but I ended up getting a 17' since the larger was not available. Also, This site fails to send the invoice via email.ARTHUR G.
At least put gas in the vehicles. And when a customer fuels the vehicle should be reimbursed his/her money. If they was given the vehicle on empty and bought it back with fuel to start.Reginald C.
The truck was trash, and damaged.Anita K.
Le client n'a pas laissé de commentaire.Nicole B.
Le client n'a pas laissé de commentaire.TYRONE P.
Efficiently better serve all your customer. Be fair,when charging customers,and credit customers their concern in a timely manner. Educate customer on new changes in co. Policy. Give perks for yrs of loyalty to uhaul.ANDREA B.
The customer service was wonderfulKarla W.
Truck was dirty. Also had a broken windshield.Richard P.
I been renting from this location for quite a while and it's been good but today that charge me $60 of gas and I returned the truck exactly with the gas I got and went back to the store to reclaim and they said I'll have to do online for any refund very rudeBenjamin A.
Customer service greatdawanda M.
I've never been to a location that was people so rude Employees do not know what they're doing Have attitudes Have attitudesMarcus O.
Le client n'a pas laissé de commentaire.Robbin B.
Wonderful customer service very helpfulLisa F.
Break and gas pedals are too closeDIANNE J.
Le client n'a pas laissé de commentaire.Damika A.
Le client n'a pas laissé de commentaire.Marcus J.
I have no complaintsKimberly P.
Staff are very rude and not helpful. Store staff stated we couldn't leave uhaul at Cleveland 55th Chester location. Store staff contacted the GM. GM stated if I uhaul at their location then I would be charged a 1000$ fee for returning a vehicle from Cleveland Rockside/Northfield location. I don't appreciate the bad attitude and lack of help from store staff and GM.TAYLOR ERIKA MAR C.
I NEEDED TO GET MY STUFF OUT OF STORAGE. It was in storage due to U-HAUL on the west side not having my cubes. I told myself that I would never use U-Haul again. I'm here to tell you that Vance, his brother, and the whole crew went out of there way to get me where I needed to be. I was thinking about a couple of options, and they laid them out for me; making my decision process easier. When I found out that my license expired 2 days earlier, they held my trailer reservation until the next day when I was able to get my daughter to bring her license. I was in & out several times, and when I came through the door, they always greeted me by name. I was a great experience; and I usually was laughing and joking with the staff the whole time! Vance and his crew have restored my faith in U-Haul. It was a pleasure to do business with them. I should have stuck with my local store and stayed away from on-line rents.GOKULAKRISHNAN B.
Le client n'a pas laissé de commentaire.ASHLEY V.
Stop lying to get more moneySHANNON S.
Le client n'a pas laissé de commentaire.LINDA H.
Le client n'a pas laissé de commentaire.TIFFANY T.
Not a thing!!! I picked up my [almost] brand new ride in the middle of a blizzard! Vance Amison was amazing! His professional demeanor, his preparation of the vehicle, his helpfulness at the the beginning of my journey made the remainder effortless. He anticipated hazards i might have encountered on my "journey", including road closures due to weather, etc., and the relatively small but important perquisites he afforded me melted all of my troubles away! Bonus this guy!John L.
The vehicle was not good condition. The drivers door didn't close fully and windshield wipers needed to be replaced.SHANA R.
Keep up the good workROBERT L.
Everything was just rightWILLIE C.
Le client n'a pas laissé de commentaire.LYNDA E.
The parking lot was ridiculous. The owner was rude and terrible. I will never go to this location again.CHANNETTA P.
Le client n'a pas laissé de commentaire.TRACY M.
Le client n'a pas laissé de commentaire.JAMES D.
Cut back on your fees.ROBERT T.
Inspect the vehicle properly. The fuel was marked incorrectly on the vehicle that I was rented, so I ended up being charged $10,5 for 2 gallons of fuel, although the van was only on 1/4 tank of gas, not 1/2 of a tank. Also, I would like to request $50 because the pickup truck that I reserved was not available when i arrived to the Uhaul location.Keiatra H.
I left my snow shovel and a small pouch in the back of the van and I'd like to come and pick it up tomorrow But the service and vehicle was greatBrandon B.
Very friendly staff and very accommodating, we appreciated itASHLEY S.
The 2 guys working Tuesday night were extremely helpful and went out of their way to make sure I received the truck rental. I am extremely grateful that they helped me. I will refer this location to others!SHERRICE A.
The manager Vance was extremely helpful. I am 70 and although he hadn't yet open the store, he made sure that I was kept warm. His courtesy and helpfulness should be commended.BYRD J.
Le client n'a pas laissé de commentaire.JOE M.
Le client n'a pas laissé de commentaire.KRISTEN O.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.VANDETTA Y.
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