Customer Reviews for U-Haul at East Colfax

2 710 évaluations

8150 E Colfax Ave   Denver, CO 80220
(@ Unita)

(303) 399-7010

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(303) 399-7010

8150 E Colfax Ave
Denver, CO 80220
(@ Unita)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

How do a 19,99 rental being 113.87. And with a return within one hour and a half, and under the mileage I had requested. I have 90,07 initial charge and 23,8 for gas

JAHALA W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HICHAM F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
3

Overall good service. Small issue my truck didn't have wipers on them. Overall good service use this location couple times. Efficient.

GENEVA R. 
Évaluation :
4

The windshield wipers were on the cabin floor, not on the windshield. If it would start raining then that would have been a problem.

BRADLEY B. 
Évaluation :
5

It's ' THE VERY BEST' U-Haul Location! #A HONEST Location. #B FRIENDLY people working at this location! #C I would RECOMMEND them! #D#E They made this U-Haul experience a COMFORTABLE one and very LOW STRESS ! I would pick this location even if it was further miles from my home!

AUDREY M. 
Évaluation :
3

The truck was pretty dirty. Windshield was covered with bugs.

KRISTIN M. 
Évaluation :
1

Arrived to pick up truck, one person working. Reservation time of 830am, went to take truck, luckily i noticed Prior to leaving that pad lock was still on the latch. Had to go back in and wait in line again. Left the location and realized i didnt Have wiper blades on the truck, called uhaul, had to go back and get wiper blades. Back on the road was already an hour lost from waitinf in line and additional issues. One person overloaded with customers. If you knew ahead of time reservations you should staff appropriately especially in a big city. Would not recommend, and did not get reimbursement for gas or mileage when i had To return to the pick up location.

Jonathan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESAU R. 
Évaluation :
3

Tried to get me on the fuel charge. Trust was allegedly full when I got it. I drove 22 total miles, but when I went to fill it up, it took over 10 gallons. And I had to negotiate and insist for an adjustment. Pretty ridiculous!!!!

GARY S. 
Évaluation :
5

This store was amazing got me in and out would definitely use again I'f I'm in the area

Joe M. 
Évaluation :
3

It was sketchy but the person was professional and completed the paperwork efficiently

Christine S. 
Évaluation :
3

There was one agent helping 5 people. We had contactless pick up but had to go inside to get the keys, which meant standing in line for 15 minutes.

RYDER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY B. 
Évaluation :
1

This has nothing to do with the man working there, he was solid. It's more a location thing. There are literally crack heads right behind the lot and often on the back of the lot. Drug dealers all that. Top it off with this lot is too packed and there is no where to park.

Kyle R. 
Évaluation :
1

I added an extra day to my trip but was stuck in in traffic to return. I arrived 30 minutes late and was charged for ANOTHER DAY! I wound up paying for a whole 24 hours because I was 30 minutes late. That's lame.

Nicholas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
4

UHaul smelled strongly of cigarettes. There were not enough furniture dollys even though I reserved a week in advance when I booked online. They had furniture dollys for sale, but couldn't give me one to rent like I was expecting to have when I made the reservation.

BENJAMIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Our truck did not have windshield wipers but everything else was great! Aurora store just needs to add windshield wipers to their truck checks.

Jack B. 
Évaluation :
3

The guy appeared to be having a bit of a bad day, as his wiring harnesses had all been stolen. On top of that, working by himself on a Saturday morning he was being pulled in a number of different directions. Which resulted in him not unlocking the trailer I rented. Ultimately I had to take a set of bolt cutters to the lock to access the back of the trailer.

JOSEPH F. 
Évaluation :
5

everything was perfect and the staff was spot on. very happy w every single thing. truck was great.

ALBERT M. 
Évaluation :
2

I have always used U-haul for my moving truck rental needs and have always been satisfied, but this experience was unsatisfactory. I had ordered a 20 footer for a local move from the closest provider (4 miles) to the place we were moving from. The day before the move I received a call from that location telling me the 20 footer was not available. I was forced to accept a 26 footer from a provider that was more than 20 miles from the place we were moving from and ever farther from the place we were moving to. The extra miles we had to drive ate of the entire 50 $credit that I understand I will be receiving, so the credit does nothing to cure the fact that the truck I had reserved was not available. I should also note that having to get a bigger truck was super inconvenient because it was harder to get into and out of the pickup and drop off locations, not to mention worse gas mileage. To add insult to injury, the truck had less than a quarter of a tank of gas in it when I picked it up causing me to have to put gas in it before we could even begin the move. And, not knowing what kind of gas mileage it would get or exactly how much farther we would have to drive it, I was forced to guess how much gas to put in it. I am sure like most people would do, I over estimated not wanting to run out or have to put gas in it twice. As a result, I donated over a quarter of a tank of gas to you. It is unfair for you to put your customers in that position for a local move. I will say that the two employees I worked with on the phone and at the truck location were very nice. But, at this point, I will think twice before renting from you again.

MARK S. 
Évaluation :
3

They forgot to put the windsheild wipers on and I had to return.

BRENDAN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EVA E. 
Évaluation :
5

Could not adjust the passenger side mirrors. This should be fixed. Daniel was a delight to work with he was knowledgeable and efficient.

VICTOR A. 
Évaluation :
4

they are nice at this location

CARLITA H. 
Évaluation :
5

Didn't have the appliance dolly or packing blankets I requested but other than that no issues at all.

Edward J. 
Évaluation :
3

Move locations. Super ghetto around here and I worry not only for my safety, but your employees. Daniel was great, though.

Trevor L. 
Évaluation :
2

A lack of Personnel, a seedy neighborhood, and a change in pickup location all contributed to a poor experience.

john L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO O. 
Évaluation :
2

There was no one at the store when I arrived. Thankfully they were able to reschedule my trip. The staff was very friendly and helpful when I was able to pick up my vehicle. There were no wipers on my vehicle, which was quite unsafe when I hit some Rain on the way back, there really should have been a double check by the staff before the vehicle was lent out.

GUNNAR S. 
Évaluation :
4

My rental experience at this location was fine - Unfortunately, I rented this truck to help my son with a self delivery for a U-box that was supposed to be delivered on the 9th - it was not and no one can tell us where it is or when it will be delivered, so I had to pay for and return this rental essentially unused. I'd appreciate it if someone from UHaul could give me a call to discuss this matter further - I'm tired of waiting on hold with your 800 line. Thank You.

Gary A. 
Évaluation :
5

Great customer service 👍🏿

KEDRICK S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

Good service. Great guy helped me at checkout.

Kevan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Alfredo the Manager was really nice and answered all my questions. Very helpful and professional.

LACHELLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHANNAD M. 
Évaluation :
1

Answer the damn phone instead of letting the call center take the call. I want to know if I left a set of keys in the rental and no one will answer my call so that I can ask. I have been had the call ctr transfer me to the store and the call just gets rerouted to the call ctr. Its VERY FRUSTRATING!

ROWENA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HONG Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN P. 
Évaluation :
5

This was a very simple task. Employees were friendly. Quick service.

Annalea J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES I. 
Évaluation :
5

Location is sketchy.

CYNTHIA B. 
Évaluation :
5

The team there was very helpful and professional. I appreciate all there help.

JERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE N. 
Évaluation :
5

Everything was fine!

John P. 
Évaluation :
3

All with smooth, but i was overcharged on my bill. I was 70,21 $ but when i was finished, my bill was 60.81. My bill did not get email to me. I am still waiting for my remaining funds to be returned back to my card

Jerry J. 
Évaluation :
5

Wonderful customer service!!!!

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
1

Truck had maint lights on when I picked it up, was told it had been serviced but the lights won't turn off… sounds odd. Found the wiper blades tucked up in the dash during a rainstorm and had to install them on the side of a highway to be safe! Brake service light came on. Sunglasses were stolen out of the cab in this sketchy location. I will take ownership that the pass door was left unlocked by accident. That said, if you had semi modern equipment, people would have electronic door locks that would avoid this problem. I also got mismatched furniture dolly's and never got our shrink wrap. It was all around a terrible showing by U-haul

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura O. 
Évaluation :
5

Quick helpful everything went smoothly thank you!

Jeff B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricio P. 
Évaluation :
5

I was shocked at how convenient and easy the self service was.

Aaron L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
4

Make sure the vehicle seats are clean and the truck bed is swept out good. Had to sweep it out before I can use it sure due to not sure way the shredded debris was at the time.

FRANCISCO V. 
Évaluation :
4

Guy that hat put transporter on was excellent.

JOYCE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig J. 
Évaluation :
2

Put wiper blades on the wipers so nobody has to buy them on the road. Clean after use. Took forever to pay, internet was down.

Josh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy K. 
Évaluation :
4

Location only had one employee working from 7-11. Pickup took a long time because the line was long. Employee was very efficient but just so many renters. My transaction was super fast because I was checked in. Returning equipment was fine as it was unattended return.

Martin E. 
Évaluation :
1

The staff did not have a cash counting machine to accommodate a large cash payment, and they also did not do a walk through confirmation of the truck. Both of these caused issues -- the first meant it took over an hour for us to pick up our equipment because we had to count the money multiple times, and the second lead to a fee on the back end because the gas tank we received did not match the amount marked on our original contract. In addition to these problems, the store did not have the 2 queen mattress bags in stock that I had pre-paid for, and they sold me a lock that did not fit the truck we rented, The staff was kind, but the location is understaffed and under-resourced for their duties.

ELEANOR S. 
Évaluation :
2

No walk through with the truck. The trucks windshield wipers were not attached - I was stuck in a storm on the highway without anyway to clean the rain. Incredibly unsafe.

NATALIE B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
3

It's a very shity neighborhood I didn't feel safe there was drug dealings going on and people hanging around the vehicles not a very good environment

DENNIS C. 
Évaluation :
5

Helpful and friendly staff

Craig W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KERRY P. 
Évaluation :
3

The guy had us clean the truck from top to bottom. He didnt talk to me about anything. He just handed me a paper and had me on my way.

KRISTOPHERBRIAN J. 
Évaluation :
3

Lower Costs on one way moves!

RICHARD R. 
Évaluation :
5

Quick and easy. The employee inside was kind and speedy as well.

POLLYANE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL F. 
Évaluation :
1

Staff performed poorly, vehicle was damaged and dirty. I do not recommend this location.

Christopher K. 
Évaluation :
2

Truck had 2 bald tires in the rear.

TERRY S. 
Évaluation :
1

I returned my truck after hours. It took them almost a week to return my auto transporter. The site was forwarding their calls to the national hotline. It took 5 phone calls (all of them having about a half hour wait time) ton finally get this equipment checked in. The call center kept telling my they couldn't locate my auto transporter. Turns out it was on the lot the entire time. Hours of my time wasted cause no one could seem to check it in

JOHN H. 
Évaluation :
3

The uhaul worker that helped us out was great. Very kind and efficient

KARA S. 
Évaluation :
2

The truck's brakes felt sponging and made noise when used. There was a caution light on in the dashboard.

BRETT H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ASHLEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanner S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES Y. 
Évaluation :
4

The van needs an oil change and there was moving equipment left in the back when I picked up the vehicle.

ROWENA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIGID K. 
Évaluation :
1

I rented a trailer for one week and then called to extend it for another week and was charged. But when I returned it they said it had been reported stolen because it was not marked in the system that I had Paid for another week. But it was taken out of my bank account. Also there was a broken piece hanging off the trailer and it was dirty inside.

RACHEL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
5

Service was fast and professional. Will definitely come back! Thank you for an easy rental.

RAYMOND V. 
Évaluation :
4

This location has improved a LOT under the new management. I rent uhaul frequently for my job and this is now my preferred location. Customer service used to be horrible here, but the staff and manager they have now are friendly. Down to earth, yet professional, with no grumpy attitude.

Jodi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Werra T. 
Évaluation :
5

Thanks for friendly service!

NICHOLAS O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KORDARYUS LEVANT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHANIEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherron A. 
Évaluation :
5

The lady at customer service and the guy that hooked up the trailer were friendly and helpful

LUTHER M. 
Non les évaluations ont été soumises pour cet établissement.

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