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robert W.Customer Reviews for U-Haul at El Camino Ave
Testimonials From Recent Customers
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I think you need more people behind the counter so we as customer don't wait so long to pick up a rental
Lashaye S.For me the customer service went above to ensure we where getting the best service possible, if would improve on is the computer situation I think the worst think is they want to there job but sorry the system is down give them what they need to do better jobs for us all...Thank u...
steven S.Coffee and donuts? Everything went according to plan. The hitch had arrived within promised two weeks. The appointment was moved up 30 minutes earlier. All of the staff were helpful, responsive and courteous. The hitch install was done by time promised. The hitch install was of high quality. Price was reasonable. Facility was clean and tidy. Cannot suggest any improvements other than coffee and donuts!
Dick D.The girls were great and so helpful with all my questions.
Kassandra M.The management there seem to take care of their staff as I'm always taken care of whenever I rent, and I rent often! Great store!
Anthony B.N/a
Ashley B.I rented the smallest box truck and it was the most uncomfortable ride I thought I was a ping pong ball bouncing uncontrollablly and the steering wheel shook so bad on the freeway I rented a open back truck before and was so satisfied that I thought the boxed truck would be so much better the employees very lazy to allow a vehicle in such bad shape be rented out like that
Carole B.Be a little more freindlyer. Make it so that the truck rentals would be more affordable. ie... Cheaper on millage.
Michael S.From one the workers rented me a U-Haul that was already rented to someone else so I had to switch and the one that I switched to had a bunch of trash & cigarette butts in it. It was absolutely disgusting.
Janisha W.- rude customer service with attitude - half of the staff is doing nothing bossing the other half around. - I attempted to buy 2 items and they couldn't sell it because their system was not working - unorganized pick up where customers are asked to drive trucks parked in stalls that are not complaint to standard parking dimensions that allow safe access. Probably a major hazard and liability. This needs fixing asap before an accident happens.
Fadi K.All workers here are rude, some tell you to do one thing then other one tell you other thing all while being rude and disrespectful. If you can choose other location there's plenty. I haven't seen a person at this location has customer service at all. There's enough with moving for you to deal with rudeness from workers.
Carolina C.Good guys and great workers! Money well spent!!!
Casey U.The lady at the desk was the coolest person ever!!
oscar M.My 7 pin was installed on the plastic of my bumper which is not solid enough for this application. Also, one of the rivets isn't fully popped.
JAMES B.I like the customer service here..they are quick efficient and courteous!
Shane B.They were very professional.
Linaflor R.Merci
Mikhail D.Everything is always perfect! Only thing that could make it better is free rental.
Annette P.I was the PITA customer, and the staff were patient and kind. I would definitely do business here again and gladly refer family and friends to this location as well. Merci
Chris K.Everyone was helpful and patient. We appreciated learning that the blankets needed to be returned. We were unsure and the gentleman answered our question respectfully. The explanation of the charges were explained clearly.
Nancy C.Everything went well and as was explained to me. The van fit my needs perfectly. Check out/check in were easy and fast. Rental extensions were handled with ease. Very happy with everything.
Gary L.The truck worked as expected however the check engine light came on which did cause a delay in my outward bound segment. The rental people who know the truck are amazing and they said that they have been fighting the intermittent light. I would have been better off knowing it was a bad gauge so I dint stop and delay my trip. Overall I'm happy just a heads up
Joseph P.Fast and happy employees
David A.The staff was amazing, as always they get you in and out answering any questions you may have. Thanks for all your uhaul staff does.
Eva R.It was an easy transition. Thank you
Derek B.I have already recommend a friend to your location. quick and pleasant service. Merci
RoseMarie M.Great experience!!
GENEVIEVE B.S.O.
Mohammed A.My favorite Uhaul store! The crew here is the best!
Anthony B.Yes the truck was fine... I rented the truck by the mile and returned it just after they closed..i gave up a hundred dollars ..for got to get back with them about my change from the deposit and it's been a week or too since then..why have they not got back to me about my change tell now. ..Is it to late?.... M.pollock...
Mark P.The cables to the battery on the truck were loose, so at one point the truck wouldn't start. One of our movers had to look under the hood and reconnect the cable. Big scare for a while. Engines should be thoroughly inspected before rentals.
Kimberly S.Work on the U-Haul app. It has bugs
William H.Had to pay 40 dollars of gas for 25 miles driven gas gauge still said it was lower then when i started and guy was trying to charge me when their gas gauge doesnt work right , that means 2,5 mpg the truck gets
Michael K.Last minute I needed a pick up truck called multiple Home Depot's nothing. Called Uhaul they had one left and held it for me until I got there. Rental was quick and easy . Got the truck and through it all had amazing customer service. First time renting a vehicle if I need it again I'm coming here thank you !
rebecca M.Over priced for using less then a quarter of a tank of gas and snappy customer service during the return process
Isiah T.Manager needs to treat all customers with respect and not cut them off saying I have other calls as if they're more important. Needs to be patient and understanding. That's not how you talk nor treat customers whom always been on time paying for 2 years 5 units and trucks
Jose M.Always great service and customer care!
Anthony B.The young Lady who helped me was very accomodating.. When i arrived my truck was ready she swiftly handled the transaction and i was out the door and was able to return the truck the same day as planned. Thank you so much for all you do for customers
frances W.People did good job. Fast & efficient.
Neal I.They are awesome!!!
Nikolay L.Better truck staging away from other trucks for customer pickup.
Ken P.Thank you for everything you do!!
Danny P.This group works so well together. I get the equipment fast and was on my way. I had to extend my rental time and they were very gracious about it. The return was so fast and the costs were explained to me. I would highly recommend the El Camino store.
DEBBIE C.Yes, my experience with this location is superb on how they treat their customers top of the line customer service and quick I would recommend this location to anybody that I know much appreciated for the great service
MOSES T.Everyone was great. Thank you for your hard work and good services.
Lisa M.Very great service and easy return. Friday and cooperative team helping customers.
Mohammad H.Unprofessional employees, they stuck us in a broken truck that left us stranded for about 2 hours and road side assistance had to come and save us. We could not cut the truck off because it wouldn't start back if we did so we had to load a 26ft truck all night with it running and unload it. SMH worst place to rent a truck and worst employees to deal with ever. Never will be coming back there again!
Hameeda Sameera A.OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.
FRANK S. | Expérience généraleThank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.
Iffat S. | Expérience généraleThanks for shipping without any damage
Raghavendra M. | Expérience généraleThanks
mike m. | Expérience généraleMy comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.
Melissa L. | Expérience généraleThe GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??
Mark C. | Expérience généraleKarina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!
Remington L. | Expérience généraleExcellent and timely, did translation online so I didn't see facility
Edward T. | Expérience généraleGetting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.
ann b. | Expérience généraleThe facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.
candice c. | Expérience généraleAfter spending $2000 to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.
Tracy S. | Expérience généraleGreat Service. Very Responsive
NOBLE N. | Expérience généraleI would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately $180.00.
Rodger D. | Expérience généraleWe didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.
tom l. | Expérience générale