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jen sCustomer Reviews for U-Haul at Falls Rd
Testimonials From Recent Customers
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It took forever to get the paperwork from this location. When I returned truck I wanted to pay cash and it took a while to check out and get a receipt but think it's more a problem with old computers than the Staff, if anything Danielle is great and always accommodating. Not sure why you wouldn't invest in best computers and software. Never have these problems at Penske or Ryder
Jeff FNothing needs to be done and Daniel is the best. I give her high praises.
Walter GThe sales agent was very professional and nice.
Richard WBrand new rental van worked great; relatively inexpensive rates; free 100 miles; perfect customer service and rental center was close to my home in Baltimore & convenient to use -- very enjoyable all around. THANKS!!
Paul EGreat customer service was very much appreciated!
Linda MNothing. I just dropped my truck off and left. I do love the access to a dumpster for removing waste.
Monica JIf they treat other customers as well as they treated me, they will never run out of business ^_^
Gisli TThe guys where great and professional
David LThe first van I was assigned had both a low tire light and a low oil light on. The staff at this location worked quickly to get me into another vehicle. Very helpful.
Margaret RThe van used smelled like fertilizer/manure which in result made our furniture and clothes we moved smell like manure
Karyn RThis location was awesome. The staff was courteous and helpful. The location closed at 7pm and that happened to be my pick up time. As I was walking in, the employee was walking out to put my keys in the drop box for me to get. Instead, he just went to the computer and signed me out. It was a great experience for me and I will gladly recommend this location.
Carmen CAll of the people I interacted with on Friday 3/15 were friendly and helpful. Very positive experience.
Christopher DHad a lot of push-back in the morning when I was given a different vehicle than what I had placed a reservation for online. I was the first person on the lot that day and all vehicle were present. Including the one I had reserved. I struggled to utilize the vehicle I was given due to the poor accessibility accommodations in the vehicle brand/model.
Jeffrey HKeep your word when they say something
Ben SWas a god experience. However, the truck smelled like cigarettes. I recommend having trunks identified for smoking and non smoking.
Melkia AVery efficient and return location clearly marked.
Kevin WThank u
RAYVON KFast, convenient, friendly
Vera Ukind, fast and clean!
robert MJust keep up the great customer service
April PIt’s easy
Ashok PNot one thing. I will say this...... your company is a well run machine. The Shoen family created a soild company. Ylu have worked will me Thanks The staff at the falls road Baltimore location are will trained and the person never handle my type of payment........ but he got it done in less than 5 mins. Very empressive! And im a Ex- Corporate executive. Take my hat off to you
Monroe RThe representative that assisted me was amazing and extremely helpful!!! You have excellent customer service girl your awesome!!!
brandy gContinue doing great and in what you're doing now.
Willie MI have never used you for a vehicle before only boxes but the staff at this location has always been top notch. Pleasant, courteous and helpful. I will definitely continue to use you for moving products and now vehicles as well.
Kirsten SJust want to let you know the "open door" light was constantly on even though I shut all the doors. And could not lock the doors....some electrical issue I assume. Otherwise great new cargo van.
Daniel HCustomer service was Great
Sierra DNothing experience was excellent
Angela WI rented a truck here twice. Both times, the dollies I ordered and furniture pads and mattress protection were not in the truck and I had to wait a long time for staff to get those for me. One of those times, they just said they didn't have any dollies even though I had reserved two with them, and I had to do an entire move without dollies, which was awful. Aside from this, U-haul makes returning the truck so difficult. I had to stand in a dark alley with my phone in a very dangerous spot in Baltimore to take pictures of every single part of the truck with a flash. I felt extremely unsafe. It was nighttime and I was alone. Not the best experience for a woman. I would never rent here again.
Paula SThere are warnings for the truck - fix them. Pressure monitoring system problem. Right rear tire low.
Gary GLady that checked me in was thorough and knowledgeable and got me out of there very quickly. Gave me insurance and other options and explained them all in a clear and concise manner
Jeff FStaff was very helpful.
Robert LImprove the self serve app. It wouldn’t let me complete my return using the app. The pictures kept deleting when I was trying to upload them so I eventually gave up.
Anna EThe two young ladies at the Falls Rd location in Baltimore, MD where I picked up were so friendly, professional and had a good sense of humor. It's hard to find good employees these days and I think they represented your company very well. Charles Whitehead .
charles wExcellent service à la clientèle
Gerald RContinue your wonderful customer experience that you give, always consistent throughout my 2 or more year relationship. The manager and her team are always professional and very courteous. I always recommend this location to my family and friends.
ANDRE EGreat customer service!
Lisa PEverything went well. Truck was in great condition. South at the location was super. Only issue I found was the back door was wide open when I picked up the truck. But everything appeared fine.
James CEmployees were helpful, friendly and attentive.
Gary LThe actual truck was clean but it smelled horrible inside the vehicle and the brakes barely stopped the vehicle.
Nicole BThe truck worked perfectly and the service from the employees was great. Although, whatever they are using to clean the inside of the vehicle has made me physically sick. I can only imagine the carcinogens from the chemicals used to "clean" the vehicle I was breathing in for hours while driving. Hours after returning the vehicle, I can still smell the chemicals on my clothes, my skin and my hair. I cannot in good faith recommend anyone to this location until I know that the products used to clean the vehicles are absent of any harmful chemicals.
Alexander SThe staff were so accomodating and really gave me their very best
Allan L