Customer Reviews for U-Haul at Flatbush

7 336 évaluations

5283 Kings Hwy   East Flatbush, NY 11234
(At Preston Court)

(718) 209-1996

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(718) 209-1996

5283 Kings Hwy
East Flatbush, NY 11234
(At Preston Court)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Employees are knowlogable and eager to satisfy customer.

BRYANA Y. 
Évaluation :
4

The pricing was a little high for the mileage. I got the commercial package I felt a little limited. The vehicle was good overall. The only thing I didn't like is that I filled above the expectation line and there was no reimbursement or discount for having it back early or extra gas. Overall good location

JAMESADRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNONT S. 
Évaluation :
1

I brought the van back same day and I was charged for two days.

KWESIG E. 
Évaluation :
5

Nothing, everything was great.

PERCIVAL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa P. 
Évaluation :
5

Everything was perfect. Thank you

ORVILLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azamat K. 
Évaluation :
4

Lovely

JEFFERSON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBENSHI F. 
Évaluation :
1

The woman at the counter was very rude with me. I ead talking to another worker there and she caught an attitude. After arguing with me she then told me she wasn't going to help me then walked off and left me standing at the counter........ The desk workers in the 5283 Kings Hwy office need to be trained on how to deal with people because they are very rude at that location. Everytime I go there it is always a problem with the people behind the desk........

Michael J. 
Évaluation :
3

I was overcharged on fuel, i did 16 miles and was charged for 7 gallon!! How on earth does this truck eat 2gallon per mile, it doesn't!! I was simply taken advantage of! RETURN MY MONEY!!!!

NACHUMDOV F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

stephanie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARMAINE N. 
Évaluation :
5

Rien

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MILTONS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIAN B. 
Évaluation :
4

Front desk needs customer service training

LAWRISC B. 
Évaluation :
5

Aucun

MARTHAMARIA N. 
Évaluation :
2

I rate it as below average because this location did not have any dollys for me to rent in which I reserved online. Also the rep gave me keys to the rental van and when I went to get the van, it was parked behind two other vans. I was looking for someone to drive my van out for me for about 15min. No one was around to help and that cut into my rental time. Not cool

DAPHNEY M. 
Évaluation :
5

5 stars 👏👏👏

RUDOLPHEMATHIEU A. 
Évaluation :
4

Not any thing to mention at the moment

CLAIRMONT T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA B. 
Évaluation :
5

vehicles need a little shocks

ALETHEAA S. 
Évaluation :
1

truck reserved not available woman at front desk not helpful/ friendly

NAZIEMUL S. 
Évaluation :
3

Poor customer service by the employee, who has no peoples skills. Rude and displayed poor knowledge of her duties.

HAIG N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERENEANN MARIE M. 
Évaluation :
5

It was snowing so did not expect it to be super clean. Overall good service.

ADRIANDONOVAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREYE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE C. 
Évaluation :
5

The pick up and drop off was super smooth and easy! The staff was very nice and professional. Didn't have one issue at all with the truck. I would definitely recommend this location! Thanks Kings Highway Uhaul!

THERESAM S. 
Évaluation :
2

Customer service at this establishment is horrible.. the associate that wears alot of make up at this location is very harsh speaking to customers and on her phone watching movie so she has no desire to do her job and help customers. Sorry for her description but if employees wore name tags it would help with survey.

RUBEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLONVICTOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Bien

NELSON V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanya E. 
Évaluation :
1

Waited over an hour to pick up a truck with a reservation only one person working in the whole store disgusting

EDWARDJOSEPH A. 
Évaluation :
3

Knowledgeable and efficient customer service reps are needed.

Darren D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ENRIQUED P. 
Évaluation :
5

I was completely satisfied

MARKA W. 
Évaluation :
5

Carlos was highly professional and took care of our concerns. He ensured the cargo van was not smelling like smoke and answered all my questions.

MELISSAT C. 
Évaluation :
4

The guy who installed the trailer was phenomenal, but the clown who left to get her phone is a full fledged clown.

PHILLIPE N. 
Évaluation :
3

The wait was ridiculous only 1 person to check out 5 guests

CHELSEA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARI S. 
Évaluation :
3

The line was extremely slow. Mostly due to the woman at the front desk. When the other person came in to help out, he was able to check in 3 people in the time it took her to do one. Took over 40 minutes to check in. Otherwise everything was nice and easy.

Jordan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYB G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEYMOUR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATTALIE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLEL C. 
Évaluation :
3

Truck had hole in back in floor stuff broke because of the hole

JOSHUA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHURK S. 
Évaluation :
5

No improvement s necessary.

CHARLESE R. 
Évaluation :
3

make sure the cabin clean so that. the driver be comfortable

RONALDO W. 
Évaluation :
1

The reception staff was rude. The door on the van was damaged and the door on the back did not close properly

JAMESDEREK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mitchel R. 
Évaluation :
5

You staff was the best 👍

kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKINTUNDEA O. 
Évaluation :
5

Marcia is the best

RICKELLA D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anubis G. 
Évaluation :
3

20' Truck Reserved was not there at pickup, had get 15' truck that was too small for my move and caused some items to be left behind.

ENAROYA S. 
Évaluation :
1

As soon as I got in the lady was asking for my phone number and then quickly gave up on finding me in the system and then went to the bathroom for about 15 minutes. After waiting patiently she finally gets back And then proceeds asking me about my reservation She had to restart her computer and re enter my information multiple times it was very aggravating Giving up the information several times Watching her delete and re enter in the computer. After standing there for about 30 minutes It was starting to get really busy the line was starting to pile up and and both ladies behind the counter didn't seem like they even cared to speed things up She then asked me if if I received an email on my phone and also requested another phone number which I never have done before which I thought was unnecessary Overall the service was very poor and what was supposed to be 5 minutes turned into almost almost an hour to rent a dolly hand truck.

moshe K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY S. 
Évaluation :
4

Keep up the good work.

patrick G. 
Évaluation :
3

Drop the price per mile

GREGORY W. 
Évaluation :
4

Tell the female Representative to talk louder and slower as when she was giving me instructions for one I couldn't hear her and she was talking too fast to the point she had to repeat herself multiple times and because she had to repeat herself she seemed annoyed which showed and made me feel as if I did something wrong for having her repeat herself.

BARBARAGAITH B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keann B. 
Évaluation :
3

I was charged an extra fee on my final bill and had to call uhaul for a refund. That was very unethical. I've been using this location for years and now I will be using a different location.

Barbara A. 
Évaluation :
4

They need more workers to speed up the process

CLAIRMONT T. 
Évaluation :
4

Need more help at the rental desk. Always have to wait a long time before getting service. Attitudes could use some improvement. Be more kinda and be more professional at your job.

RANDOLPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTER A W. 
Évaluation :
1

Terrible service. Long lines. One person working and handling many things at once. She starts with one person then starts attending to another, while answering phones turns returns to you and ask you the same question you already answered. So very disorganized and under staffed. Will not recommend to my worse enemy. Terrible. ZERO STARS

CHRISTOPHERL W. 
Évaluation :
1

I order size 6x9 tractor and went there nothing there I get smal one 5x9 was smal size to fit and I return it after I wast 3 hours trip

MAHMOUD A. 
Évaluation :
5

Equipment was old. Parts were broken Cargo cabin was un clean Seats are torn

CURTISL H. 
Évaluation :
1

Worst customer service. Waited in line for 45 minutes while only two customers were ahead of me. Employees are engaging on side convo while assisting customers and moved as if they don't care about you're waiting on them. Can't imagine myself going back, but sometimeswe don't have control of what life brings our way.

marie M. 
Évaluation :
5

Professional and polite staff.

ANTHONYL P. 
Évaluation :
4

Very professional and great service. I'm a regular here and these guys do a great job

SHELDONL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Onwillard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINXZAVIER H. 
Évaluation :
1

I was charged for fuel. I told the agent before i drove off that the level isn't as described was lower, he said ok sign it and acknowledge it after returning it it was communicated that the fuel was ok . Then later i was charged

louis C. 
Évaluation :
3

The sales rep.lied about my reservation telling me i didn't reserve the sml box truck therefore i have to take a van.i was sturn about my reservation so he give me the box truck.

ROLAND P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BESART L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DMITRY B. 
Évaluation :
5

Rien

Kenneth B. 
Évaluation :
1

Have reps who enjoy helping people. The lady I met had no patience. She seem rather annoyed when I asked questions about the process and had a bad attitude. Not everyone is tech savvy. This was my second time using the company. My first experience was completely different. Had this been my first experience I would think this is the overall culture of this organization. I would definitely not recommend or use this location again/ company again. I'd rather pay a little bit more for service elsewhere than deal with someone with a toxic attitude.

Joanne P. 
Évaluation :
4

Enforce customers not to smoke in vehicles.

MELISSAT C. 
Évaluation :
3

Customer Service experience could be better. Over an hour wait to pick up the van.

LEONNIE J. 
Évaluation :
4

Need more staff at the location to attend to your clients. The wait period is unbearably long, however your staff try their best to provide services

Raymond C. 
Évaluation :
3

There was only one counter representative and the wait took almost an hour. Which took away from the time I needed to rent the van. Also the van was dirty interior and exterior

MARLONVICTOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVINR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
1

The truck was no in good condition, It was very hard to drive and maneuver. The area outside was nasty and I didn't like the fact that men was coming up too me hustling for a side job and trying to charge me 400.00. The truck needed to be maintained. The truck that I requested wasn't available as requested but on the flip side I was refunded 50.00.

SHERBAH C. 
Évaluation :
3

Just have more customer service reps available as their was only one and the line was very long. Customers went outside to find employees to assist with the line

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARITA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SOHAIB Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Obrien P. 
Non les évaluations ont été soumises pour cet établissement.

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