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JAMIESON P.Customer Reviews for U-Haul at Florida Mall
Testimonials From Recent Customers
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leonor A.Me dió problemas los frenos de ese camión cuando frenaba en una luz roja y tenÃa el camión frenado comensaba aselerarse.y querÃa cómo correr.
DAVID P.The truck was dirty, the drive mirror doesn't work, smell so bad. They charge me more just because they want. I sign for 36 miles and 6 hours and i use 32 miles and i return the truck on 3 hours and they charge me more I don't know why. I don't recommend it
Jankhay A.Truck tire had low pressure. No dollies available. Worker watching YouTube at the counter
Paul E.El servicio es excelente ,
Jose M.The gentlemen that helped me were very knowledgable and helpful. the total expirence was great.
John B.Very friendly and helpful, drop off was extremely quick. Will recommend.
William W.Very nice young man
Linda L.I stopped off after hours but they checked in my truck early and I was emailed a confirmation since I was having issues with my online check-in
Mary C.Luis H. Was just great. Extremely helpful and I am coming back to u-haul and rent back to the same location because him and his co-workers. Just an excellent team in this location.
Genibel M.Check it was easy and I was in and out
paula S.That location at Florida Mall is really profesional!! Great service!!! Not like the one in 151 E Taft Vineland Rd that they don't have the vehicles and the office looks abandoned! Nobody attends ..
Jorge Luis M.The staff was friendly and helpful!
David M.This location was supposed to have a “mobile pick upâ€, as per reservation… needed to call and change location.. farther away
Jair V.Adam the manager is a professional really committed to providing the best service! Thank you Adam!
Archie M.My credit card was compromised immediately after I presented my card at your location and multiple charges were made. I will NEVER rent from U-Haul ever again as I feel as if my information is not secure.
Catrina C.NDA
Julio S.You are very good
Salem A.Better brakes for the Uhaul and just a bit cleaner inside but overall great experience.
Alcin W.Put order in several weeks in advance. Had to get a hand truck instead of appliance dolly. Bought several cases of u haul boxes. Returned half of them with pads, hand truck & car hauler. Didn't receive any credit like I was told I would.
Micheal H.Don't RENT TRUCKS with BROKEN SIDE MIRROR. AND ALWAYS LET YOUR CUSTOMERS KNOW WHEN CERTAIN TRUCKS DONT COME WITH THE PULL OUT STEP TO GET HEAVY ITEMS IN. I TOLD THEM I HAD 2 LARGE CABINET AND A WASHER. YET THEY GAVE ME A TRUCK WITHOUT THE PULL OUT LATTER ON THE BACK. HAD TO WASTE TIME TO RETURN IT. AND THEY DID MAKE GOOD OF IT. BUT I DON'T THINK I'LL RETURN.
MARTHA K.The windshields did not work when it was a rainy day…
ana I.Dedicated and attentive attendants
cezar S.Excellent service thanks guys
Jonathan T.My reservation had been moved to another location, originally was reserved at a Goldenrod, they sent me to West Colonial, who sent me to Sanford after creating a new reservation because they had accidentally locked my original one. When I was pulling into Sanford I got a call from the dispatch people who told me I had to drive to the Florida mall location. Yes, I crossed Orlando 3 times. Once I got to the Florida mall location, 2 hours past my reservation time, I finally got a truck and tow dolly. And because they had created a new reservation they forgot to extend my days and I didn't figure that out till later. Overall a pretty horrible experience and will likely go with another company in the future.
Matthew A.Above and beyond professionalism.
RICHARD D.Please double check wheel alignment for truck # DC3313T. Truck was hard to manage as it kept moving to the right side. Overall, all was OK. Merci
Julia C.Carro limpo e atendimento bom!
JULIO D.The truck was dirty half of the stuff inside were broken the AC worked when I wanted to visors were broken and hanging and got in your way to view the windshield the passenger door didn't want to lock or close correctly I felt very unsafe and when you're driving it sounds like the truck is falling apart I would never rent again from U-Haul
EDGARD G.Put the label with fuel type on each vehicle!
Alexey P.they charged an undue fuel fee, and I delivered it as I took it and there is a photo to prove it.
Leandro A.Was not the size I ordered and had to take a huge truck. The truck was very old 177000 miles. Full of blows and damage, and with an empty fuel tank. And refuse to give me another truck even though there were more like it. And find out after refueling for $ 30 that the fuel dial just doesn't work
Noach E.S.O.
Cord P.I offer no suggestions to improve on what I experienced. The gentleman who assigned my vehicle also checked it in 2 days later. He was professional and communicated everything clearly. I really appreciate the design of the U-Haul website that made the reservation, check-in, and check-out process all very easy.
Todd M.Nothing to complain about the service it is great
auvilus D.Rien
WIDMIA B.Your doing 100 percent good job. My wait time in person was less than 5 minutes, good job
Will J.The people at your locations are always great but your phone representatives are horrible. The last two people I spoke with at your 800 customer service were awful. Most especially the person I just spoke to to reserve for Monday, May 9th. Her attitude was so bad, it's as though I'm bothering her by calling to make a reservation. I am a lifelong sales and customer service person and I never ever talk to customers with such an attitude. Mind you, I'm being very kind and respectful with the process. I was laughing when I called in saying “this must be a busy moving weekendâ€, I called because I was having difficulty locating a van. In any case, they are paid to assist and I don't need the attitude from them. If you do not wish to assist people then find another job! Thank you, Linda Sheffield 3214416418
Linda S.Easy pezzi
jasper C.Outstanding staff. Great customer service.
Amy G.They were very helpful
Allyson L. | Expérience généraleThank you! It was a great storage experience. I will do it again when needed.
daphanie r. | Expérience généraleteam was super helpful
ROBERT F. | Expérience généraleGood Service
Kristine H. | Expérience générale