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Travious B.Customer Reviews for U-Haul at Florida State University
Testimonials From Recent Customers
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Worse experience I've ever had . After being charged 160 deposit then 63 dollars for the uhaul 235 was taken out my account. To return the uhaul and the man tell me I'm only getting 97 dollars back after asking where is my 160 deposit that I'm supposed to get back they say the uhaul fee was takin out the deposit How??? When my card was charge with that fee so nobody knows where my money is .. will be taking action!!!!!
SEKIKA L.I wonder if I make a a reservation online isn't that like going into the place to place an order?
ERICK M.Mr. Harris that work at U-haul was not helpful. Give us the paper work for the truck and didnt inspect the truck for gas levels and a safety inspection . He give me and my husband the keys and told us to inspect the truck on our own . And we did the best we could to inspect the truck . Before we left the truck gas level was not at the half way line. and we left because we was told to leave without a U-haul worker helping us do a safe inspection on the truck. When we returned to the U-haul center at Florida State on Ocala St. Mr. Harris over charged me and my husband for gas because we didnt inspect the truck the right way and told me and my huband that we was suppose to do his job by checking the truck the right way. So since we didnt do his job the right way he over charged us for gas . But Mr. Harris had plenty time to over charge for gas and argue and be rude. But No Time to help to make sure the truck has gas and make sure it was safe to drive .
TIFFANY W.Drop off at 7A was quick and efficient.
Daniel P.Rude
RICHARD S.My visit was very nice and pleasant. Thank you
GISELDA P.The AC did not work at all in the truck. It's unbelievable that the previous renter did not tell them this, yet it was rented to me. Also, the location where I had to pick my truck up was all the way across town from where I reserved it. Had the location been where I originally rented from, I would not have had to pay the extra mileage. Also, I asked for a discount on the fee because of the AC (the truck was burning up hot even with the windows down which made it where nothing could be heard in the cab) and I was told no, and that I could complain on this form. So I am. Both of these issues combined will make me look for a different company next time. I was not told of the change of location until the day I was to pick up the vehicle and the sales person at the new location said "I was lucky that I was notified ahead of time".
Serita J.Make sure you have what was reserved
Clifford G.I rented 6x12 trailer. Staff was very helpful getting the electrical adapter (7 prong to 4 prong) and smaller hitch ball size I needed. I'm very satisfied with the overall experience, but U-haul should update their trailer electrical adapter to use the standard 7 prong plug standard on most vehicles in the past 10 years or longer.
JAMES R.Very efficient & courteous staff. I was in & out quickly.
Larry K.Absolutely awful, never renting from here again. Complete assholes have no regard for emergencies! Fuck y'all
coreeka J.Brakes bad on truck went 2mile and was charged 24.. Sad
TAMMIE S.Great service at 0700 am pickup. Noticed the trailer had new tires. Worked for my needs. Thanks
Robert G.my uhal wasnt on a half of a tank and now ive been over charged for soemthing thats wasnt even half full i will never come to uhal again
DEVONTA H.Warn people it's a hybrid and the engine will shut off, or what seems like a tail light might appear in your windshield if someone get's too close. Smile emoji.
PATRICK R.I do not see much to change. The web site was very easy to use made it easy to make the reservation. The staff at this location was very friendly, knowledgeable, and professional. Returning the trailer was easy and quick. Great job. We will be back.
William L.Truck was a little dusty on the inside and bugs all on the front but other than that it was a good experience.
Natalie P.Lower cost of mileage use
NATHANIEL M.They waited until they text me to tell me about the 20 bucks charge for after hour drop. Then it said 4 hours but my paper work said 3 hour
BERNICE M.I reserved a U-Haul online 3/25/21 (Thursday) to pick up at 6pm 3/26/21 (Friday). The place chosen by you guys for me to pick up my U-Haul was closed when I arrived. I called their customer service number and they told me to call U-Haul and they would provide me with a passcode that would allow me to enter the premises to pick up my U-Haul. I called you guys and sat on hold for 30mins before I gave up and went home. I contacted the U-Haul representatives at the Tennessee St. location in Tallahassee and they help me reschedule to pick up another U-Haul at another location on Tennessee St. at 7:30am. Both locations were helpful. But the online service is horrible and the call center is horrible. I had to postpone moving and thankful the people I hired to help me move were able to help me the next day. This will be my last experience with U-Haul. I expect to hear back from somebody in management about my experience. Merci.
Allen C.They did not have the box truck I reserved and wanted me to take a smaller van. I was fine with that but I asked them to waive some of the mileage since I'd be making an extra trip costing more in fuel and wasting my time. The manager was very rude and told me to take it or leave it, if I wasn't taking the van I needed to leave. This person has no business running a store and dealing with the public. The recent reviews prove that. The lady that was at the counter was nice and apologetic.
Lawrence D.Easy check in & out.
Allyson L.Customer service, was not good at all. Will not refer anyone to this location
Octavia B.Excellent
DENNIS G.The Tallahassee location was great. Told them about the issues with the equipment and they immediately downed the truck so it can be checked out. They are very helpful.
TOREEN D.The Ocala location was under staffed and my equipment had an issue that they told me was okay. Horrible day.
TOREEN D.Told me to go put gas in the truck.. then closed the store on me. Really was unprofessional guys working that night.. really dissatisfied with the night shift guys
JULIE G.Continue to be courteous, but, manage the amount of time spent with each customer to ensure a smooth and efficient transition.
ARTHUR M.can't think of anything of the top
TORI S.I was tolled they only had a 26ft box truck available and it was 270$ to go 30 miles and it was in the process of returning a rental will be contacting lawyer
HANK C.I rented a 15 ft van. They didn't do the walk around and the link to do it on my own wasn't working. The amount of gas they said was in there was wrong it had 5 gallons less that I had to pay for. I couldn't get anyone on the phone at the location after calling several times.
Courtney D.Contact center representative was horrible. Never informed that I had to pick up the Uhaul truck for moving. Kept cutting me off every sentence and never gave me an exact price. Only was offered 20 % off my next visit. It should have been 20 % off my total for that day
JASMINE C.Keep up the great work! Thanks!
JANICE T.Nothing. Everything was excellent even the customer service from employee that help me
EULA H.Excellent service
NAVELL A.I will use again
HENRY P.Excellent customer service
JAMEIA B.Challenge yourself to do better than the last time
NAVELL A.Very friendly rep
OLUGBENGA A.Rien
Renee C.The truck I rented (26 ft) leaked inside near the over hang and ruined my Valentines merchandise that was back there. It was dent and bent all over. I made a note of that with pictures. I use my phone (cash app, Square cash and zelle) for money transactions but he cigarette lighter did not work so I couldn't charge my phone innthe cab of the truck. The event I provided merchandise for was outside. I rented this large truck so the merchandise, myself and my worker would be safe, clean and dry as it rained both days. That truck has had it and should be retired or refurbished.
CHERRYE B.Knowledgeable customer service, easy pick up and return. Fair prices. No complaint
JESSICA K.Service was fast,friendly, and safe!!!
VALENCIA W.Location is always busy, but staff is courteous and mindful of the people waiting. I was treated professionally and with courtesy. Will recommend!
MYRON R.Nothing, everything was great
KIMLY B.I didn't refill fuel because I only traveled 34 miles. Apparently this used 6,3 gallons of fuel. Which I was charged 3,75 $ a gallon. It's great your trucks get 5,3 mpg. Which is bullshit. I was fine with paying 3,75 $ a gallon for convenience, which I assumed maybe 2 gallons. but I'm sure your trucks average a better gas mileage. I feel ripped off. Wont use service again.
Jesse T.The staff that assisted me were courteous and professional. I was in and out within minutes, and the truck I rented was in good shape. I always enjoy renting from this location.
Richard B.Great location, friendly staff. Would recommend trucks with less miles. But, it is a uhaul.
Taikellia H.I appreciate the 2 young gentlemen that helped me reserve and retrieve my uhaul on 29-30 January 2021. My only complaint is the one guy helped as much as he could but he was swamped with a line of customers while the manager was in the back doing whatever. Also, the online pickup truck appointment didn't have a “pick up my truck†icon on the dashboard. Thanks
Yolandria D.Forgot to get the young man's name who checked me out but he was very helpful and thoughtful. I really appreciated his kindness.
EVORA L.Everything was fine. Pickup and return went smoothly, no surprises.
VERNON P.Great service, went above and beyond!
CRYSTAL S.Service was excellent, but I am still waiting for my credit on storage
Paul H. | Expérience généraleEverything went extremely well.
henry c. | Expérience générale