I called the U-Haul 2 miles from my house with 50 trucks all shapes and sizes but my reservation ended up across town 15 miles from my house when I got there to measure the truck. I wanted a larger one and they didn't have it so I had to go back to the one next to my house, then when I went to pick it up, they said this is the wrong location. You have to go 5 miles down the road to pick your truck up. All 50 trucks. Do not go. They only stay in town so I didn't appreciate being pushed from one location to the other, and no one ever given me a straight answer .
Phillip MCustomer Reviews for U-Haul at Florida State University
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Good service and a fair price. I appreciated both. Keep up your good training program.
Dennis MThe location doesn't allow you to wait for your vehicle this not what I was told by your company. Disappointed Also the manager refused to cut and reinstall the panel removed during the installation. Disappointed Management did get my vehicle done in a little over 2 hours Great but didn't reinstall the panel they removed during the installation.
Robert CDifficult entrance and very poor to almost non-existent signage as to where to park etc. Staff very helpful and nice. I will use again.
WALTER AEverything was great.
Grant BThe young lady who assisted us is awesome! Wish I remembered her name. She was prompt, friendly, and very efficient. I wish I had had a houseful of employees like her when I was a CEO!
Sheryl RWe were given a huge truck. We didn't mind the free upgrade at first but driving was very scary. I also brought the truck back early and didn't get refunded for any of the days i didn't use which doesn't make sense to me. On a positive note the individuals at pick up in pensacola were amazing! Great communication and great prices, wonderful attitudes and they seemed to care a lot about our experience. Drop off went well but at first the truck was parked in the wrong spot and when they demanded we move it we kinda snapped because driving a 24ft truck when you planned on a 20ft or less is very stressful and we had to tell them NO we are not driving that thing again but after that customer service was great and we had no issues at drop off
Elisha AWebsite allowed me to schedule an appoint for 5PM, only to be told when I arrived that it was not available.
Noah HThe young man who processed our return was exceptionally polite and efficient. I believe his name was Enclides.
John HI don't recommend this company AT ALL. Not only are the prices for everything through the roof (a roll of tape costs $5!) but they can't seem to actually reserve the equipment that you need. My fiancee & I needed to move, as our lease in our apartment was up, so we reserved a truck and trailer for my car 2 weeks in advance. Easy enough right? WRONG WRONG WRONG! We went to pick up our truck & not only did they go back & forth on whether they had my size truck or not but they also didn't have my trailer at a SINGLE location in Tally AND their mobile truck pickup doesn't work!! So, now, I have moved and couldn't bring my car with me which is costing us so much more than it ever should have b/c now we're going to have to drive 7 hours back to Tally just to get the car. What the F%^* is the point in having these systems to RESERVE things if the system doesn't work & you don't actually reserve the shit people asked for?!?! This company pissed off a lot of people last weekend & I guarantee, we're not the only ones. Up yours U-Haul, I will NEVER use your company again. Good luck to anyone using them.
Taylor FEJ and tiffanie and taniyah went above and beyond to service my hitch installation and make sure everything was professionally done and taken care of. I was impressed by their care for the customer.
Emily MVery Slow. Their ubox service is not up to par at all.
Randy HNever had a bad experience love em.
Keyontra BAgain, U-haul employees were very helpful and friendly
Raymond MMake your App more user friendly for drop offs.
Clinton BEasy pickup but the van smelled strongly of cigarettes. It also has a lot of small body damage. I completely understand that little dings are going to happen, but this one probably needs some attention.
Trenton STruck was dirty when I picked it up. When I returned truck to where I was told to drop off, the app would not work. I could not drop off the truck 3miles from my home, I had to take it 15 miles to drop it off or be charged $20.00. I had 3 U-Haul dealers 3 miles from my home.
Bryan JPut gas in the trucks.
Shinita MRien
Carlton KTiffany was excellent, very professional and helpful, reaching out to see if I needed help when I was wandering back and forth trying to get internet. Van mostly fine except part of the inside just fell off as I was driving, and the gears grind when starting. I didn't have 4G on my phone in this location, and the internet kept booting me off as I was filling out the online pre-scan.
Meira CCustomer service was horrible, young lady was rude and not helpful or knowledgeable, kept pushing to go to another location for information, I used your 800 number and received excellent service and information
Bonita WAgents are very disrespectful
Cherri YEJ was great! Excellent representative.
Martin FThere was only one person working when we picked up the tow dolly, several customers were patiently waiting for service. One more employee would have made the pickup faster, and safer for both employees.
Michael WExcellent experience, all facets!!!
Hugh FThe truck was a complete mess ! The engine light was not the breaks badly need to be fix and the mileage reader does work . I should be reimbursed for my experience with this company in my opinion I wouldn't recommend this to anyone
Chelseia SThanks For You Guys Service.
Patrick CThe staff isn't Friendly at all very Dull. Didn't greet you in after returning the U Haul didn't tell you Thanks for your Service.. just took key check mileage tap computer told amount and walked off.
Lucinda GI thank you with all my heart for this wonderful and kind treatment. The employee was very friendly and nice, I thought it would take a long time to pick up the truck but that was not the case as I received my truck in just ten minutes, it's great.
Amin AManagement and staff were very pleasant overall
MeLissa RMuy buen servicio, dan muy buenas millas y días para poder movilizarme. Los felicito
robert pNo idea but I have rented from this location on several occasions because it is convenient and the staff very professional.
Margaret WWonderful, I love them, Big mama— JoAnn Gunn
JO AWell managed and personal care
CHARLIE PTiffany was great
DASHIMER WHousekeeping
Theo ENon professional don’t greet customers
John AThese folks could use some lessons in friendliness.
Paul LI couldn't pick up my Uhaul at 6:00! It would not crank. I couldn't get another one until 9am. It delayed me and I had to pay movers for two extra hours. I'm demanding the rest of my 49 dollars back.
Virginia BStaff was very helpful and got me processed quickly, and took the time to make sure I had everything I needed.
STEPHEN KFirst off the truck had barely to no gas in it when we got it but that's not the main reason for my rating. We just moved today expecting the trucks to have been cleaned but no, partially on me I should have gotten a mattress cover to protect my mattress, but the truck I used had bed bugs in it which have transferee onto my mattress. I've never had an issue with bed bugs in my entire life and this is the first time I've ever encountered such thing. I don't recommend using this location or even this brand because of this issue. It is extremely gross and unsanitary and customers should not have to worry or deal with their furniture getting infested with bugs because of a vehicle they moved with.
Alyssa REmployees did a great job. Very professional and great service.
KARL YThe truck didn't have working break lights, the oil light was on, the motor was racing, and there appeared to be an issue with the power steering. Providing people with safe, fully operational equipment would be a necessary improvement.
Rori DThere was only one person helping in the office and we had to wait a bit but she was very kind and helpful.
Lindsey MThe staff and location were great, very friendly and helpful. The equipment on the other hand had a leak that poured water into the truck. It was very frustrating to have to suck over 5 gallons of water out of the truck before we could use it, (It had rained all night while the truck was sitting out)
Venesa HLady working was very pleasant and helpful very convenient and easy
Clayton TI was overcharged $30 and would like to speak with someone
Justine SNewer trucks
Vernel EMy card was charge 7 more after I was told that I only had to pay the difference for 9 miles when I originally said 6 miles. The charge was 10,41 when it's only 0,89 a mile. How that equals up to 10.41. Customer service was great overall
Miranda PEmployees are horrible.....bad attitudes and completely sleep on the job.
Markeyshia MMake sure the vechile or clean windows where dirt and the inside was not wiped down.
THOMAS JLast Wednesday, at another Uhaul location, we had to worst Uhaul experience we've ever had, in terms of the staff who was working with us. Two days later, we had the best. Tiffany waited on us and was efficient, professional, and friendly. I'd go back to that location in a heartbeat. Merci.
KIM BYour rep when I got and brought back the truck was great.
FERNANDO VTiffany Shayne and Sheldon were very professional and courteous. The facility was clean and organized The vehicle was super nice and clean I was pleased with my experience Continue with the great customer service for the next customer.
raymond tvery easy to move in, no hassles. Would definitely recommend.
alexis m | Online Move InService was excellent, but I am still waiting for my credit on storage
Paul H | Expérience généraleEverything went extremely well.
henry c | Expérience générale