Customer Reviews for U-Haul at Garrison & Jewell

4 417 évaluations

9190 W Jewell   Lakewood, CO 80232
(@ Garrison)

(303) 986-5873

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 986-5873

9190 W Jewell
Lakewood, CO 80232
(@ Garrison)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The Manager Shayne Potter is absolutely the best employee for this position! He handled all of my questions with confidence and got me checked in and checked out in a timely fashion. I really appreciated them being open on Sunday. Thanks Shayne!

Tana L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Orlando M. 
Évaluation :
5

It's nonsense that you take advantage of me having a smartphone and making me do the work of a uhaul employee by checking my vehicle in. You should give me a $20 coupon for doing that as opposed to coercing me with a $20 fee if I don't check it in myself. It's not decent

Christian O. 
Évaluation :
5

I have used this location many times and have always received great service.

MONICA M. 
Évaluation :
5

Customer service was incredible! Employee on the renting side and returning side were extremely friendly and very patient. Keep up the great work hiring such wonderful staff!

Tatiana W. 
Évaluation :
4

Check the back of the truck before you leave the lot to ensure the moving pads are loaded. We didn't check, and our truck didn't have any moving pads. Good thing we didn't need them, though. Shayne was very helpful and pleasant!!

Pamela S. 
Évaluation :
5

Great customer service, polite and courteous.

dale J. 
Évaluation :
4

I called beforehand and they said there was plenty of U hauls and when I got there the guy said who did you talk to and didn't remember me and said there was none available but then ended up giving me one available so I was a little confusedI called beforehand and they said there was plenty of U hauls and when I got there the guy said who did you talk to and didn't remember me and said there was none available but then ended up giving me one available so I was a little confused The guy seemed a little frustrated

ISSICA C. 
Évaluation :
5

The employee who assisted me today was friendly, knowledgeable, and helpful. Couldn't ask for a better customer service experience.

Andrea E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Manny C. 
Évaluation :
5

Great location and customer service. Easy to rent a trailer and plenty of packing materials for sale.

Tony G. 
Évaluation :
5

The guy that hooked up the trailer was awesome. He even blew out any dust after it was hooked up.

STEVEN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas E. 
Évaluation :
5

The employees were extremely nice and helpful.

Dan S. 
Évaluation :
5

Shane was amazing and kind! He displayed personable customer service and was eager to help.

Brittnee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
3

We received the wrong truck, so we didn't get a furniture dolly, but were charged for one.

Dan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Had excellent customer service from one of your employees name Shane helped with all my questions and made my experience splendid I wish there were more people in the world that work like him got a good one there

Derek W. 
Évaluation :
1

Took an hour to rent the trailer and I was charged double of my quote. He couldn't get the original reservation to work and created a new one. He would never call or reach out to get help. The original reservation was for $275 and I ended up paying $590. I could have had the car transported for this but I was in a bind to get on the road. Totally unacceptable!!!

John W. 
Évaluation :
5

My experience from start to finish was way beyond expectations, it always is parrot

sandy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine D. 
Évaluation :
2

Had a reservation for 9:00. Received a call at 8:30 that due to a situation the staff was dealing with they needed us to come at 9:30. That would have been OK, but when we showed up at 9:30 there was nobody there. We waited for a half hour and still no one showed up, so we left to try and find another solution because the delay was starting to affect our plans for the rest of the day. At around 10:10 we received a call saying they were finally back and did we want to keep our reservation? This sort of delay has happened to us multiple times at this location. The staff were friendly when we did see them and gave us a discount, but it was still very irritating.

isabelle C. 
Évaluation :
3

Key drop box was not clearly labeled which made it confusing on where to leave the keys. Other than that the location was clean and organized. I didn't meet any staff since I dropped it off after hours.

Kyle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aliaksandr K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annelise G. 
Évaluation :
5

Merci!

Chuck B. 
Évaluation :
1

To improve, you can answer the phone. This location did not pick up any of my 5+ calls and the customer service number also would not connect me with a real human. HORRIBLE CUSTOMER service.

Daniel M. 
Évaluation :
5

When it is so hard to find great staff, everyone at this location has been amazing. I had to make and cancel a reservation for an elderly neighbor on a busy weekend and the team was always polite and friendly. Shadrach and Tanner were so friendly once I finally did come in to use a truck. If there is a way to compensate this crew for simply being thoughtful and competent please do what you can to give more to people who could probably use it.

BRIAN S. 
Évaluation :
5

The truck was clean but the driver mirrors were very very loose and caused constant adjustments there was also a strange noise that came from the wheels the associates there were absolutely amazing and helpful

Michael M. 
Évaluation :
3

Shane is awesome!!! Great guy very courteous and friendly!!!

VALARIE M. 
Évaluation :
5

All of my dealings with the local U-Haul employees at this location were beyond satisfactory. What was NOT satisfactory was the centralized "customer service" when I attempted to call this location. I got the runaround three times for an issue I was having. When I finally gave up and just drove the truck back to this location, I was taken care of very quickly.

Clifford M. 
Évaluation :
4

I was only dis-appointed to find out that I had been charged double for the trailer rental since I returned it after hours.

NICHOLAS L. 
Évaluation :
5

I know it was probably a quick turnaround time on this specific case, but would help to have the tank filled before a customer picks up. Thanks for working with me though!

NIK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Taylor was great. He helped me to pick the best trailer for my needs and was very friendly! Next time I need a trailer or moving truck I will definitely come back!

Fred B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Polly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uyen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sang-Ching L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Rien

DREW O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alysa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
5

The young man who helped me was excellent and very service oriented.

Jeff C. 
Évaluation :
5

Service inside the actual store is always great Service Guys are always very helpful. We will always return to this store on jewel for business of our rental .shanon & Tannor are great & really on top of it! Merci.

Tammy T. 
Évaluation :
5

Everything went well. Keep up the great work!

John P. 
Évaluation :
5

They staff here were extremely kind and professional. They were quick to come unhook the uhaul and get us on our way. They informed us that the install was not done correctly and when I told them that when we picked up the uhaul, we did it with the owner on the phone, not in person. He said that that was a liability and he's sorry for the unprofessionalism from our pick up. He said he was glad we made it safely on our trip. I would recommend this location in a heartbeat.

Anna V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci W. 
Évaluation :
5

They have it together

walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Becky D. 
Évaluation :
1

Awful experience. Did not honor my initial reservation but rented van anyway with the understanding thay the van might be a little late. Am told that its no problem just drop keys in the key box. Hours before it is due back the next day the employee harrasses me with phone calls culminating in being threatened with reporting van stolen to police and adding every charge he could think of if van wasn't back by end of business day. Returned the van 1,5 hours late. The invoice included a charge for 1 more full day and a $50 "cleaning fee". I returned the van clean and when questioned the employee I spoke to admitted to that being a late fee and could not prove the van was not clean. Have since refused to pay this $50 cleaning fee. Have reached out to numerous customer service people and expressed that I'd be willing to pay the balance minus that fee. No response. Since then this uhual location has tried to charge my card for the balance numerous times once even charging $20 more than invoice and quite a few of random amount charges at odd hours of the night.

Jack H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad C. 
Évaluation :
5

Great service!

Michael H. 
Évaluation :
5

Our U-Haul experience was very good and the manager was courteous.

Constance M. 
Évaluation :
5

Improve WiFi at this location, unable to link to ap and 24-7 check out. Service reps at this location are very knowledgeable, helpful and courteous

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geneva K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
1

Sent me to the wrong location and wouldn't let me return truck to the right one.

Thomas V. 
Évaluation :
5

Great customer service and attentive. I will rent from this location again. Great morning crew.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
5

Above and beyond in customer service - we felt valued and were very pleased with our interaction!

Francis V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philippe M. 
Évaluation :
5

Great place and allowed me to extend, moving is no fun

PHILIP M. 
Évaluation :
5

Great customer service! Thank you!

Denver M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKANTHONY S. 
Évaluation :
5

Efficient and great customer service

Bruce P. 
Évaluation :
5

Isaac from the Lakewood store communicated with the store manager, Tanner (where the trailer was) to ensure the trailer was ready to go. Both guys were very friendly, professional and knowledgeable. I wasn't worried at all about towing for the first time with that vehicle. Thanks Isaac and Tanner!!

Aaron B. 
Évaluation :
5

Everyone was great. I would definitely use them again if needed.

VICTORIA Q. 
Évaluation :
5

Shayne was very helpful and friendly.

Keith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stojan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

The man at the counter was so friendly, helpful, and accommodating for my needs. I told him I had a pickup time at 7:30 and had an appointment at 8, and he had the truck warmed up and ready to go for me. I was so grateful for his positive attitude. He really made the morning start off well.

Danielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA M. 
Évaluation :
5

The young gentleman on staff at this location today went above and beyond to make our experience easy and wonderful! He was hands down the best part of our uhaul experience today. Merci.

Ashley A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERT T. 
Évaluation :
5

Your app sucks. Wouldn't let me use location even though I had the settings correct…but the guy working the desk was fantastic and a great help. Can't remember his name but it was the jewell and garrison location in Lakewood colorado

JESSE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIRK P. 
Évaluation :
5

Staff was very helpful with hookup and unhook at drop off.

NICK R. 
Non les évaluations ont été soumises pour cet établissement.

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