Customer Reviews for U-Haul at Garrison & Jewell

4 461 évaluations

9190 W Jewell   Lakewood, CO 80232
(@ Garrison)

(303) 986-5873

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 986-5873

9190 W Jewell
Lakewood, CO 80232
(@ Garrison)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle F. 
Évaluation :
1

The manager is very unprofessional.

John H. 
Évaluation :
5

the young men at this location were very nice and helpful. please make sure they get the recognition they deserve.

Julie O. 
Évaluation :
1

I was charged $12 for additional gas despite the fact that I returned it gassed slightly more than I received!

Walid M. 
Évaluation :
1

While I was picking up the Uhaul truck, the gentleman checking me out was having a conversation with a coworker via radio and they were cursing and talking negatively about other customers. Also, I dropped it off after hours, and parked it in the after-hour drop off lane. A worker came out and told me to park it in a different spot (which was a pain to do in that small parking lot), then refused to allow me in to complete the return process. If they weren't willing to do that (because it was after hours), why wasn't I allowed to park it in the after hour drop off and forced to park it for them? Very poor (lazy) customer service.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Very competent, nice people.

Carolyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

I found the service at this particular location to be horrible. I was yelled at by the employees when I arrived to pick up my vehicle. I bought a 1948 Willys jeep to tow behind me in the pick up I rented. I was told I parked him in appropriate area. The employees there were very rude. When I returned the vehicle I was told by the employee that I was a dick and not To bother renting from that U-Haul location again. I've called U-Haul and filed a complaint and was told that be hearing from somebody within 72 hours. That is yet to happen. At this point I will no longer use U-Haul as a company ever again in my life.

Kenneth H. 
Évaluation :
5

Great customer service - easy, fast, and no fuss.

Lauren S. 
Évaluation :
5

The manager was so helpful and really nice and friendly. Fortement recommandé!

Hilary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ena L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick H. 
Évaluation :
5

Thankfully, the original rental location had my truck in service and routed me to this place ( which was actually closer for us). The two men in the store were efficient and pleasant. Uhaul customer service lady was easy to deal with and efficient, as well. Seamless

Jean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david R. 
Évaluation :
5

Wow! While we were there the young man working in the store had 4 people waiting in line, because so much happens here! One man didn't have his reservation honored, but that wasn't the fault of the Jewell location, Then one man wanted propane and one man in front of us was renting a truck. He got all of those people efficiently taken care before us and we truly didn't wait more than 10 minutes and he was already helping us! Our return was the most efficient it's ever been as well! 10/10

Joyce R. 
Évaluation :
1

I picked up my trailer at Santa and dropped it off at 9190 W Jewell Ave, Lakewood, CO. The employees I interacted with at both locations do a big dis-service to UHaul. They treat customers very badly. E.g. At Jewell, I was ill treated and boderline abused for coming in 1 min late to closing time. Big story. I will look at every opportunity to find an alternative to UHaul. I hate to get ill treated, especially when I am spending over $1000 with you!

Darell M. 
Évaluation :
5

Excellent service !

Larry G. 
Évaluation :
5

The location in Lakewood, CO also was very professional and friendly. The checked the trailer out up on return, found everything perfect and everything was great.

Barbara B. 
Évaluation :
5

Extremely kind gentleman waited on me and was right there with any questions. The BEST SERVICE EVER! THANKS FOR BEING SO AWESOME 

Carleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zandra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADINE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jim P. 
Évaluation :
5

you need to send a final invoice via email

Darryl M. 
Évaluation :
5

Can't say enough great things about the staff and management here. They worked hard to resolve an issue where another customer affected my rental. I was able to get everything moved thanks to their hard work on resolving the issue.

John K. 
Évaluation :
5

The rep who helped me check out when I picked up the van was great. Helpful, knowledgeable, friendly, 10/5 stars. The van was great too, overall a great experience even though moving sucks.

Jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillon B. 
Évaluation :
3

I made reservations at one location and you moved them to another, whic cost me time and money. What is the point of a reservation?

Karen M. 
Évaluation :
5

The guys at this location are very nice and informative. They are friendly and helpful. No improvement on their part at all. I do believe U-Haul doesn't need two phone numbers for emergency contacts, one should be just fine.

Mabel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Shane Potter when above and beyond to help and explain things to this first time Uhaul user, 72 year old woman!

Robin D. 
Évaluation :
4

Shane (?) the manager is terrific! Very patient, knowledgeable, polite and professional.

david V. 
Évaluation :
5

Shayne was AMAZING again - GREAT customer service!! My vehicle was ready, clean and Shayne had my paperwork processed in just a few minutes. It's the 2nd time I've used this Uhaul location - even though there are ones closer to my home - and I'll recommend this location to ANYONE in need of a Uhaul, specifically recommending Shayne!! He's professional, friendly and on top of it all!! THANKS for another wonderful experience!!

Kristi D. 
Évaluation :
5

I cannot tell you how amazing the two men are that work at this location. It is a finally oiled machine. They are so kind and I feel so at ease when I walk in the door. I think you for this location and the men that are working there

sandy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Rien

GARY C. 
Évaluation :
5

The manager, I believe his name is Shayne(?) was fantastic to deal with. We had called a previous location prior and had horrible service. Two thumbs up for this location and the team. Thank you,

John P. 
Évaluation :
5

The Manager Shayne Potter is absolutely the best employee for this position! He handled all of my questions with confidence and got me checked in and checked out in a timely fashion. I really appreciated them being open on Sunday. Thanks Shayne!

Tana L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Orlando M. 
Évaluation :
5

It's nonsense that you take advantage of me having a smartphone and making me do the work of a uhaul employee by checking my vehicle in. You should give me a $20 coupon for doing that as opposed to coercing me with a $20 fee if I don't check it in myself. It's not decent

Christian O. 
Évaluation :
5

I have used this location many times and have always received great service.

MONICA M. 
Évaluation :
5

Customer service was incredible! Employee on the renting side and returning side were extremely friendly and very patient. Keep up the great work hiring such wonderful staff!

Tatiana W. 
Évaluation :
4

Check the back of the truck before you leave the lot to ensure the moving pads are loaded. We didn't check, and our truck didn't have any moving pads. Good thing we didn't need them, though. Shayne was very helpful and pleasant!!

Pamela S. 
Évaluation :
5

Great customer service, polite and courteous.

dale J. 
Évaluation :
4

I called beforehand and they said there was plenty of U hauls and when I got there the guy said who did you talk to and didn't remember me and said there was none available but then ended up giving me one available so I was a little confusedI called beforehand and they said there was plenty of U hauls and when I got there the guy said who did you talk to and didn't remember me and said there was none available but then ended up giving me one available so I was a little confused The guy seemed a little frustrated

ISSICA C. 
Évaluation :
5

The employee who assisted me today was friendly, knowledgeable, and helpful. Couldn't ask for a better customer service experience.

Andrea E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Manny C. 
Évaluation :
5

Great location and customer service. Easy to rent a trailer and plenty of packing materials for sale.

Tony G. 
Évaluation :
5

The guy that hooked up the trailer was awesome. He even blew out any dust after it was hooked up.

STEVEN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas E. 
Évaluation :
5

The employees were extremely nice and helpful.

Dan S. 
Évaluation :
5

Shane was amazing and kind! He displayed personable customer service and was eager to help.

Brittnee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
3

We received the wrong truck, so we didn't get a furniture dolly, but were charged for one.

Dan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Had excellent customer service from one of your employees name Shane helped with all my questions and made my experience splendid I wish there were more people in the world that work like him got a good one there

Derek W. 
Évaluation :
1

Took an hour to rent the trailer and I was charged double of my quote. He couldn't get the original reservation to work and created a new one. He would never call or reach out to get help. The original reservation was for $275 and I ended up paying $590. I could have had the car transported for this but I was in a bind to get on the road. Totally unacceptable!!!

John W. 
Évaluation :
5

My experience from start to finish was way beyond expectations, it always is parrot

sandy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine D. 
Évaluation :
2

Had a reservation for 9:00. Received a call at 8:30 that due to a situation the staff was dealing with they needed us to come at 9:30. That would have been OK, but when we showed up at 9:30 there was nobody there. We waited for a half hour and still no one showed up, so we left to try and find another solution because the delay was starting to affect our plans for the rest of the day. At around 10:10 we received a call saying they were finally back and did we want to keep our reservation? This sort of delay has happened to us multiple times at this location. The staff were friendly when we did see them and gave us a discount, but it was still very irritating.

isabelle C. 
Évaluation :
3

Key drop box was not clearly labeled which made it confusing on where to leave the keys. Other than that the location was clean and organized. I didn't meet any staff since I dropped it off after hours.

Kyle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aliaksandr K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annelise G. 
Évaluation :
5

Merci!

Chuck B. 
Évaluation :
1

To improve, you can answer the phone. This location did not pick up any of my 5+ calls and the customer service number also would not connect me with a real human. HORRIBLE CUSTOMER service.

Daniel M. 
Évaluation :
5

When it is so hard to find great staff, everyone at this location has been amazing. I had to make and cancel a reservation for an elderly neighbor on a busy weekend and the team was always polite and friendly. Shadrach and Tanner were so friendly once I finally did come in to use a truck. If there is a way to compensate this crew for simply being thoughtful and competent please do what you can to give more to people who could probably use it.

BRIAN S. 
Évaluation :
5

The truck was clean but the driver mirrors were very very loose and caused constant adjustments there was also a strange noise that came from the wheels the associates there were absolutely amazing and helpful

Michael M. 
Évaluation :
3

Shane is awesome!!! Great guy very courteous and friendly!!!

VALARIE M. 
Évaluation :
5

All of my dealings with the local U-Haul employees at this location were beyond satisfactory. What was NOT satisfactory was the centralized "customer service" when I attempted to call this location. I got the runaround three times for an issue I was having. When I finally gave up and just drove the truck back to this location, I was taken care of very quickly.

Clifford M. 
Évaluation :
4

I was only dis-appointed to find out that I had been charged double for the trailer rental since I returned it after hours.

NICHOLAS L. 
Évaluation :
5

I know it was probably a quick turnaround time on this specific case, but would help to have the tank filled before a customer picks up. Thanks for working with me though!

NIK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Taylor was great. He helped me to pick the best trailer for my needs and was very friendly! Next time I need a trailer or moving truck I will definitely come back!

Fred B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Polly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uyen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sang-Ching L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Rien

DREW O. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page