Customer Reviews for U-Haul at Garrison & Jewell

4 241 évaluations

9190 W Jewell   Lakewood, CO 80232
(@ Garrison)

(303) 986-5873

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(303) 986-5873

9190 W Jewell
Lakewood, CO 80232
(@ Garrison)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

RANGER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER JOHN G. 
Évaluation :
5

As long as I work with the store is well. When traffic gets involved there becomes problems. Ken and Tanner do a great job.

LAWRENCE H. 
Évaluation :
5

Nothing to add. Everything was great.

BROOKE G. 
Évaluation :
5

More info on safety and precautions as well as extra fees and what to expect, especially for first time users.

Zaid G. 
Évaluation :
5

The service staff is knowledgeable, quick to help and willing to assist with kindness.

JOANNA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC C. 
Évaluation :
5

I keep coming back to this U-Haul because the customer service is better than any other U-Haul facility I have visited. Ken, the service manager with whom I have dealt is fantastic. When I return the trailers I have rented the person on duty never hesitates to unhook the trailer and to move it. So, for those of you out there who may panic at the thought of maneuvering the trailer back into its space, have no fear. You simply drop and are on your way.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan D. 
Évaluation :
5

Easy to reserve a truck and the staff are complete professionals!!!

TIMOTHY M. 
Évaluation :
5

My problem was not with the location and the person that assisted us was amazing. I had the trailer for parts of 5 days and for 4 of those days, there must have been a short in the wiring because leaving the trailer plugged in totally drained the car battery and we had to be jumped to start the car.

APRIL T. 
Évaluation :
4

We reserved a hand cart but it was not in the tailor when we picked it up. We were charged 2 days rental for the hand truck. It turned out we did not need it after all.

GERALD K. 
Évaluation :
3

need a bigger parking lot for the trailers

Caroline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Our trailer's lights did not work. We found some faulty wiring after we picked it up.

LEIGH D. 
Évaluation :
5

This location gets an A+ rating from me! I had a very bad experience at a different location before, but the customer service I received from the jewell location made up for it! I never been treated better! Merci.

JOHN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Suzanne E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Theresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Great and helpful employee working that shift

MACIEJ P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACLYN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

A+

RON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane H. 
Évaluation :
5

Quick and easy process for the truck share. Friendly staff!

Angel M. 
Évaluation :
5

The manager was extremely polite and helpful. Best Uhaul experience I have ever had by far!

JESSICA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

I had reserved an enclosed trailer, but changed my mind for a cargo trailer instead. I was accommodated with no fuss.

ERIC M. 
Évaluation :
4

Staff has great customer service.

RYANWINSHIP F. 
Évaluation :
3

The truck I rented was very dirty the steering when was black on the hands, I cleaned it and the filthy steering wheel. The seat where dirty and again after I cleaned it black residue came off. The smell was of a man who didn't bathe for days! It made me sick especially when the heat hit it. Whoever cleaned this truck needs to quit being lazy in this day of COVID too.

MARGO H. 
Évaluation :
5

Ken did a great job!

chris B. 
Évaluation :
5

Made a handful of trips to this Uhaul while packing/ moving apartments. The team was always super helpful and made sure I was in and out as quickly as possible. I definitely recommend stopping by this location for your next move!

SAMUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kami R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY Z. 
Évaluation :
5

The staff was great and as always we are happy with our experience

DARLENE E. 
Évaluation :
4

Well its impossible to get a hold of anyone when calling this location and the guy who i returned the truck to was wearing cut off shorts that were shredded and you could see all of his underwear it was so bad I questioned whether he actually worked there or if he was just off the street.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

Thanks

BETTINA L. 
Évaluation :
4

Store was great. Website wasn't clear.

Elissa G. 
Évaluation :
3

The two gentlemen working the location were very nice and happy to answer any questions. They were professional and made this part of the process smooth and easy. Based on how great they were, I would come back to this location and hope the vehicle is serviced. What was not great at all was the van we rented. It went smooth for the first part of our trip, though the warning that traction needed to be serviced was not a good sign. The ABS light would flash on occasionally as well. I did not think much of it since when we were doing the first part of our job, the van was running just fine. It was not until the second part that was a tad scary and I should have called U-Haul at once...though with half the job done we just wanted to finish and be done. During the last hour of the rental, the wheels would lock up and at times the gas would not even work as we drove through town to pickup stuff for our house. A couple of times we had to pull over and put hazard lights on since the gas was not working and the ABS lights were on. We did get our work done and made it safely back to the U-Haul location...albeit a scare along the way. I did inform the person at the location and they would take a look at what the issue was, hopefully that is solved for the next person renting the van.

Travis K. 
Évaluation :
4

Check on the transmission of the vehicle. It was making some noise while I tried to accelerate.

FANGAYOU YAYA O. 
Évaluation :
4

Perhaps add parking spot signage at this location so customers know where to (and more importantly, where not to) park for better flow of business. The lot got a bit jammed up for a busy Friday morning.

JOSHUA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES U. 
Évaluation :
5

NA for a formal comment as I'm an employee although no glitches or systems errors at all!

Tanner O. 
Évaluation :
5

Your customer service was awsome! No changes needed at this location

DONALD B. 
Évaluation :
5

I got in and out in less time than I anticipated. Le service à la clientèle était génial.

Kyle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA W. 
Évaluation :
3

Put cruise control on all of your trucks!!

GEORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKE L. 
Évaluation :
4

The tires were extremely bald. I had the tread fly off about 2 hours into my trip and had to stop to get it changed. The other tire was also extremely bad and needed to be replaced.

DONNA T. 
Évaluation :
1

Very unhappy with Uhaul, went to new location at Dakota Ridge Littleton Co. made reservations for a car hauler and made it clear I wanted to pick up and drop off at that location. Told yes, then emailed me telling me to go to another location. Walked back inside to clearly say no that wouldn't work. Was told by the manager she will fix it. Couple days went by and I thought I should add another day to the rental and called the number on website for location and phone not in service. Went next day after work to see about adding the extra day, was told no problem can do. I again stressed I will pick up from this location and was told no problem it's all good to go. Show up on day to pick up trailer and was told to go to other location. I lost 2 hours with doing this after I had made 3 attempts to make crystal clear what I wanted to do. What is Uhaul going to do for me on my wasted time??? Answer is not a dam thing. The guy who helped me at second location did what he could to help and I thanked him for doing so. But I got on the road much later than I wanted to, and used up more fuel than I wanted. Gas is around 4,00 $ a gal these days and I don't like wasting it!! I'll wait for your reply. Mike

Mike W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla T. 
Évaluation :
5

This location…EXCELLENT! I needed flexibility because of issues from trying to move. My apartments changed everything on me, but the U-Haul people were exceptional in their help and understanding. They were the only thing that went right in my shit show of a week. Many thanks and more. I have and will highly recommend this location!!!

RYAN W. 
Évaluation :
5

The truck seemed to have issues shifting gears and the seatbelt warning was flashing the whole time despite me being buckled. The AC would not work while accelerating either. The staff was very friendly and the truck was very clean!

Paige L. 
Évaluation :
5

These guys are great.

Scott S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN C. 
Évaluation :
4

The lady who checked me out at the end of the day wasn't all that friendly or helpful.

SHERRI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE M. 
Évaluation :
5

The experience was very easy overall. The only thing I would recommend is warning customers that are getting trailers to bring some dead weight with them so the trailer has something to weigh it down when it is not loaded up.

DANIEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alison E. 
Évaluation :
5

Nothing really. Good company, great service, no complaints!

GEORGE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY H. 
Évaluation :
3

Please have vehicle ready with at least 3/4 tank of gas for pickup... having just above 1/4 tank forced me to fill up first to make sure I had enough gas to get to destination... and inevitably overpay because i had to guess on fuel efficiency. Would have been 5 stars if not for this

JESSE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
5

Both of the agents i worked with were very friendly and thorough.

CONRAD C. 
Évaluation :
5

Great friendly staff. Keep up the good work.

DOUGLAS B. 
Évaluation :
4

We were charged 25 $for cleaning in spite of the fact that the truck was clean when we returned it. We did not smoke or drink in it and the bed was clean when we left it with you. I thought this was going to lead me to the bill because I would like to see it and have it for my records. Instead I got this review. I have made multiple attempts to obtain a copy of the bill both with the rental store and with corporate but have been unsuccessful because you aren't able to answer the phone or find my invoice. This is very frustrating!

JHAD R. 
Évaluation :
2

We had them do our pre inspection before driving out to Iowa to pickup the trailer and our college graduates stuff. They didn't do a proper inspection as the wiring was not working at pick up. The guy here just looked at it and said it was good to go. Too lazy to actually test it properly. Thankfully the Iowa City Uhaul was able to fix us up despite being very busy.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

I have been a customer for years and have always had a solid experience.

LAWRENCE H. 
Évaluation :
2

I called to confirm my truck was available and was on hold for over 30 minutes before I hung up and drove to the store. When I showed up, I was the only one in the store. I was told if they don't answer the phone, the call gets rolled over to a National call center.

HERIBERTO M. 
Évaluation :
5

Both guys were great, polite, helpful. Truck worked well.

DANIEL M. 
Évaluation :
5

I mentioned that I found 1st gear to be sluggish and that the Emergency Break did not seem to hold as it should. Otherwise - you got me where I was going.

Douglas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA D. 
Évaluation :
1

The truck was filthy. Covered in dog hair, spilled drinks and even an open Ramen bag under the seat. I alerted the agent and she wiped it down, but I still had to sanitize it before starting my trip. I checked the tire pressures and one tire was 60psi, I do not think this location did anything to check this vehicle

Lisa W. 
Évaluation :
5

Was told at drop off, that I dropped at 230 not 430, like I had said at first and I drove less miles than predicted, I would get an email with receipt and adjusted mileage. 2 days later I have not gotten final receipt. Dont know if I was charged correctly or not. Very pleasant rental otherwise, no complaints.

Bill L. 
Évaluation :
5

Tanner Oleary was EXTREMELY helpful and understanding to our situation. He also stated his sincere apologies about the fraudulent behavior that occurred at the Grand junction location. Also a shout out to him for listening to us vent out our frustrations. He has Stellar customer service.

Katana M. 
Évaluation :
3

Broken mirror on truck, parked in a very close row and I was asked to pull it out. I would not and the young lady pulled it out for me. Truck was clean and I had no problems with it. The staff was very nice and polite, but this was not a good rental experience. Truck only had half a tank of gas, when I tried to call the location could not talk to anyone, rerouted, waited 11 min. on hold only to be told no can not do that. Drove to location and what I needed was available and taken care of, should have been able to talk to someone at Garrison location. Have rented a truck the same time every year for 6 years with exception to Covid year. Customer service has gone way down.

DENISE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER B. 
Évaluation :
5

I originally booked my uhaul pickup for a location on S Broadway. The online reservation immediately rebooked to the Santa Fe location where my rental wasn't showing up. The employees redirected me to the Lakewood uhaul. The experience was a bit frustrating through no fault of the employees as my issues were all with the booking system of uhaul. All the employees I worked with who did their best to ensure I still had a vehicle were to be commended. And the employees as the Lakewood store we're very courteous and professional.

Suzette G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUSSELL S. 
Évaluation :
5

Excellent customer service from pickup and return. Merci

JUAN P. 
Évaluation :
5

Na

Samuel P. 
Évaluation :
4

Location was convenient but small so hard to park and not be in the way of other customers. They had what I needed and the staff was very knowledgeable and friendly.

TERESA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darcy M. 
Évaluation :
5

Assist your customers by providing more space to "back in a trailer" in the spaces your want it parked. The "Return Equipment Area" was extremely crowded with other returned equipment making it extremely difficult to place the trailer where to employee wanted it returned.

WILLIAM F. 
Non les évaluations ont été soumises pour cet établissement.

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